Beci

I don't know how anyone else feels or thinks, but personally I think a response within 2 hours on a blog forum complaint is fantastic.  Yes thanks to @Xaa for highlighting.
I would give this company another chance, if it was me. 
BTW I am happy with my Agent

Hi @andrew_amy,
I am very happy to help you find the right fit.   The perfect advisor for another guest may be precisely the opposite of what you need.  When you send in a request we do our best to match you but in the case of a transfer, we don't have a lot of info to go on,  so it may take a conversation to get to know you, your needs, and your preferred communication style to match you perfectly. 
Some clients only want emails, and others want only phone calls.  Some don't want to hear from an advisor unless there is a price drop, while others desire more info. And sometimes it's a training issue we need to work through.
Please email me directly at [email protected] with your contact info and I will have my Client Relationship manager contact you and we can address any issues.  

This is open to any of you who have run into issues.  Unfortunately, I am unable to address them if Im not aware,  so I truly appreciate your time to help us, help you.  Our biggest priority is our relationship with you!  And please tell others to contact me directly if there are issues in the future so I may address them.  (Thanks @Xaa ) 

Please forgive me for any delays. I am currently traveling in Italy but will get any feedback to my team asap. 
Thank you!
 
 
 

Hi @andrew_amy,
I am very happy to help you find the right fit.   The perfect advisor for another guest may be precisely the opposite of what you need.  When you send in a request we do our best to match you but in the case of a transfer, we don't have a lot of info to go on,  so it may take a conversation to get to know you, your needs, and your preferred communication style to match you perfectly. 
Some clients only want emails, and others want only phone calls.  Some don't want to hear from an advisor unless there is a price drop, while others desire more info. And sometimes it's a training issue we need to work through.
Please email me directly at [email protected] with your contact info and I will have my Client Relationship manager contact you and we can address any issues.  

This is open to any of you who have run into issues.  Unfortunately, I am unable to address them if Im not aware,  so I truly appreciate your time to help us, help you.  Our biggest priority is our relationship with you!  And please tell others to contact me directly if there are issues in the future so I may address them.  (Thanks @Xaa ) 

Please forgive me for any delays. I am currently traveling in Italy but will get any feedback to my team asap. 
Thank you!
 
 
 

Embarkation was yesterday. It's a media/TA sailing. @Matt and @Beci are on board.

I know @Beci's favorite hotel is The Edgewater Hotel

Hi @USCG Teacher
The fastest way to get a quote is to -- go to royalcaribbeanblog.com   - and fill out the form on the right side. this goes directly to us and we will assign an advisor. 
If you have any trouble with the form, just email me directly and I will get you to a vacation advisor.   
Have a great day! 

Hi @USCG Teacher
The fastest way to get a quote is to -- go to royalcaribbeanblog.com   - and fill out the form on the right side. this goes directly to us and we will assign an advisor. 
If you have any trouble with the form, just email me directly and I will get you to a vacation advisor.   
Have a great day! 

Hi @SUSAN1129 -  I posted below and realized it didn't actually tag, so posting this...  I also sent you a PM.  I havent heard back from you yet, but I will be watching for a reply and we will get you taken care of.  Thanks! 

Hi @USCG Teacher
The fastest way to get a quote is to -- go to royalcaribbeanblog.com   - and fill out the form on the right side. this goes directly to us and we will assign an advisor. 
If you have any trouble with the form, just email me directly and I will get you to a vacation advisor.   
Have a great day! 

You email @Beci at [email protected], and she'll either get you set up herself or get you in contact with someone who can straight away. 😉👍🏼

Hi @SUSAN1129 -  I posted below and realized it didn't actually tag, so posting this...  I also sent you a PM.  I havent heard back from you yet, but I will be watching for a reply and we will get you taken care of.  Thanks! 

Thanks for the tag!!! 

Hi @Susan1129    It should never take that long to get you a cruise price. Our policy is to always reply within one business day at most.  May I ask if you checked your spam folder?  Sometimes that creates an issue for us.  If it's not there, I am very happy to check into the situation and assign a new advisor for you. 
Please email me directly at [email protected] with the last communication you had and we will ensure you are taken care of and get the info you need by tomorrow. 
I appreciate your posting so we can course correct the situation. 

Thank you so much @Xaa!   We appreciate the opportunity to address any issues and appreciate you for the tags! 

Thank you so much @Xaa!   We appreciate the opportunity to address any issues and appreciate you for the tags! 

I think you should @SewerUrchin43.  I'm tagging in @Sara_MEI to help make sure you get the traction.

Hi Marc,
So far we haven't been able to identify any reason why we cannot still assist our international clients,  but we are still investigating.   Thanks for the tag and I will update you as we get more info!

Hi Marc,
So far we haven't been able to identify any reason why we cannot still assist our international clients,  but we are still investigating.   Thanks for the tag and I will update you as we get more info!

Hi Marc,
So far we haven't been able to identify any reason why we cannot still assist our international clients,  but we are still investigating.   Thanks for the tag and I will update you as we get more info!

Hi Marc,
So far we haven't been able to identify any reason why we cannot still assist our international clients,  but we are still investigating.   Thanks for the tag and I will update you as we get more info!

Hi Marc,
So far we haven't been able to identify any reason why we cannot still assist our international clients,  but we are still investigating.   Thanks for the tag and I will update you as we get more info!

Hi @andrew_amy,
I am very happy to help you find the right fit.   The perfect advisor for another guest may be precisely the opposite of what you need.  When you send in a request we do our best to match you but in the case of a transfer, we don't have a lot of info to go on,  so it may take a conversation to get to know you, your needs, and your preferred communication style to match you perfectly. 
Some clients only want emails, and others want only phone calls.  Some don't want to hear from an advisor unless there is a price drop, while others desire more info. And sometimes it's a training issue we need to work through.
Please email me directly at [email protected] with your contact info and I will have my Client Relationship manager contact you and we can address any issues.  

This is open to any of you who have run into issues.  Unfortunately, I am unable to address them if Im not aware,  so I truly appreciate your time to help us, help you.  Our biggest priority is our relationship with you!  And please tell others to contact me directly if there are issues in the future so I may address them.  (Thanks @Xaa ) 

Please forgive me for any delays. I am currently traveling in Italy but will get any feedback to my team asap. 
Thank you!
 
 
 

Hi!  yes!  I am currently working on the Navigator -- and this will be next in line with Serenade.   Have a great day!! 

Thank you so much @CruiseGus.  We are committed to responding to issues quickly and working to make it right for our clients. 
I see there are a few who posted stating they encountered issues and simply moved to book direct. Even if you are happy with that scenario, I'd appreciate hearing from you so we can address any training issues with the advisor who didn't deliver. 

My inbox is always open if anyone is having issues or even if you want to sing the praises of your advisor.  You can message me here, email me at [email protected]  or email our Client Relationship Manager Sara -- @Sara_MEI.
Thanks again -- and please always tag me and/or Sara, like @Xaa did above,  so we can jump in and address anything that needs attention. 

Happy sailing! 

Thank you so much @CruiseGus.  We are committed to responding to issues quickly and working to make it right for our clients. 
I see there are a few who posted stating they encountered issues and simply moved to book direct. Even if you are happy with that scenario, I'd appreciate hearing from you so we can address any training issues with the advisor who didn't deliver. 

My inbox is always open if anyone is having issues or even if you want to sing the praises of your advisor.  You can message me here, email me at [email protected]  or email our Client Relationship Manager Sara -- @Sara_MEI.
Thanks again -- and please always tag me and/or Sara, like @Xaa did above,  so we can jump in and address anything that needs attention. 

Happy sailing!