Matt

Surf and Stream

Couple reasons I can think of....
First, if it was bad enough that the guest wants a refund, why didnt they say something when they were living through the problem?  Some guests will complain after the fact the recoup vacation costs (i.e. "We spent too much money, let's complain to get money back) With the turnover from the new sailing, the problem may be masked now or otherwise altered to a point. The staff on the phone are somewhere on land (likely Miami) and the ships are off elsewhere. Unlike a hotel, it's not so easy to go and verify. It requires a few different people to coordinate efforts. I know it seems like it should be easy, but Royal Caribbean's operations between land and ship are in reality VERY disconnected.

I think we can all understand where you're coming from. It's unacceptable to have a room in sub-standard conditions, whether that is smell, upkeep or anything.
What I think everyone is trying to convey is these type of situations are best handled on the ship.  Once you're off the ship, it limits the response because they can't see what occurred any more and unfortunately there are a lot of people who try to "game the system" to get something after cruises are over to recoup vacation costs.
I hope you won't let this stop you from cruising with Royal Caribbean all together.

Puerto Rico is part of the USA, so it is taking place in the United States.

Same thing happened to me somewhat recently. Never had an issue for years and then had a leak in our room on Rhapsody.  Hit up the room attendant first, then their boss and finally the deck supervisor.  
Received OBC for the trouble, along with an army of people trying to fix it.

That's a great question, and the answer is helping you when you want to have things re-priced, change rooms or when there is a problem.  
Anyone can book a cruise these days.  The true value in a good travel agent is the time they save you when things need be changed, fixed or altered.  

This. 

I think we can all understand where you're coming from. It's unacceptable to have a room in sub-standard conditions, whether that is smell, upkeep or anything.
What I think everyone is trying to convey is these type of situations are best handled on the ship.  Once you're off the ship, it limits the response because they can't see what occurred any more and unfortunately there are a lot of people who try to "game the system" to get something after cruises are over to recoup vacation costs.
I hope you won't let this stop you from cruising with Royal Caribbean all together.

https://www.royalcaribbeanblog.com/2017/12/21/first-time-cruisers-what-time-get-the-cruise-port-your-royal-caribbean-cruise

How can I dislike this post? 

Puerto Rico is part of the USA, so it is taking place in the United States.

There's two types of escape rooms. Dedicated escape rooms and "pop up" escape rooms.
Ships with dedicated escape rooms, where there is a specific room that only does escape rooms. This costs money:
Symphony Mariner Navigator Harmony Oasis (as of November 2019) Independence There's also "pop up" escape rooms, where they can do it in a lounge. This is complimentary Ships with this are:
Anthem Ovation Brilliance Serenade Harmony (it has both)

There's two types of escape rooms. Dedicated escape rooms and "pop up" escape rooms.
Ships with dedicated escape rooms, where there is a specific room that only does escape rooms. This costs money:
Symphony Mariner Navigator Harmony Oasis (as of November 2019) Independence There's also "pop up" escape rooms, where they can do it in a lounge. This is complimentary Ships with this are:
Anthem Ovation Brilliance Serenade Harmony (it has both)

There's two types of escape rooms. Dedicated escape rooms and "pop up" escape rooms.
Ships with dedicated escape rooms, where there is a specific room that only does escape rooms. This costs money:
Symphony Mariner Navigator Harmony Oasis (as of November 2019) Independence There's also "pop up" escape rooms, where they can do it in a lounge. This is complimentary Ships with this are:
Anthem Ovation Brilliance Serenade Harmony (it has both)

There's two types of escape rooms. Dedicated escape rooms and "pop up" escape rooms.
Ships with dedicated escape rooms, where there is a specific room that only does escape rooms. This costs money:
Symphony Mariner Navigator Harmony Oasis (as of November 2019) Independence There's also "pop up" escape rooms, where they can do it in a lounge. This is complimentary Ships with this are:
Anthem Ovation Brilliance Serenade Harmony (it has both)

Since your son is 2, he will be in the nursery. When you drop him off, they will give you a phone or pager.

There's two types of escape rooms. Dedicated escape rooms and "pop up" escape rooms.
Ships with dedicated escape rooms, where there is a specific room that only does escape rooms. This costs money:
Symphony Mariner Navigator Harmony Oasis (as of November 2019) Independence There's also "pop up" escape rooms, where they can do it in a lounge. This is complimentary Ships with this are:
Anthem Ovation Brilliance Serenade Harmony (it has both)

Puerto Rico is part of the USA, so it is taking place in the United States.

I think we can all understand where you're coming from. It's unacceptable to have a room in sub-standard conditions, whether that is smell, upkeep or anything.
What I think everyone is trying to convey is these type of situations are best handled on the ship.  Once you're off the ship, it limits the response because they can't see what occurred any more and unfortunately there are a lot of people who try to "game the system" to get something after cruises are over to recoup vacation costs.
I hope you won't let this stop you from cruising with Royal Caribbean all together.

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I think we can all understand where you're coming from. It's unacceptable to have a room in sub-standard conditions, whether that is smell, upkeep or anything.
What I think everyone is trying to convey is these type of situations are best handled on the ship.  Once you're off the ship, it limits the response because they can't see what occurred any more and unfortunately there are a lot of people who try to "game the system" to get something after cruises are over to recoup vacation costs.
I hope you won't let this stop you from cruising with Royal Caribbean all together.

Thanks for sharing this, Kath!

Puerto Rico is part of the USA, so it is taking place in the United States.

I think we can all understand where you're coming from. It's unacceptable to have a room in sub-standard conditions, whether that is smell, upkeep or anything.
What I think everyone is trying to convey is these type of situations are best handled on the ship.  Once you're off the ship, it limits the response because they can't see what occurred any more and unfortunately there are a lot of people who try to "game the system" to get something after cruises are over to recoup vacation costs.
I hope you won't let this stop you from cruising with Royal Caribbean all together.