steverk Posted September 4 Report Share Posted September 4 Has anyone else had this happen? This morning I logged in to check on my upcoming cruise. 2 people no longer appear on the reservations. All my Cruise Planner purchases are still there, so the reservation isn't completely gone. RCIfan1912 1 Quote Link to comment Share on other sites More sharing options...
JustMeJoe Posted September 4 Report Share Posted September 4 21 minutes ago, steverk said: my upcoming cruise I have an entire booking that disappeared this morning (there yesterday). TA is checking. Gotta love that Royal IT. WAAAYTOOO and RCIfan1912 1 1 Quote Link to comment Share on other sites More sharing options...
loki007 Posted September 4 Report Share Posted September 4 that's happened to me before. Logged back in after an hour or so and things were fine Quote Link to comment Share on other sites More sharing options...
steverk Posted September 4 Author Report Share Posted September 4 29 minutes ago, loki007 said: that's happened to me before. Logged back in after an hour or so and things were fine Let's hope this is true. It's been 2 hours without much success. Gotta love Royal IT! BTW: SetSail passes for the affected passengers aren't in the app either. Can you imagine the mess that could cause if this happens during boarding day? RCIfan1912 1 Quote Link to comment Share on other sites More sharing options...
KevinJ Posted September 4 Report Share Posted September 4 Yikes!! My November Odyssey cruise is gone! However it still shows up in the app, just not on the website. RCIfan1912 1 Quote Link to comment Share on other sites More sharing options...
steverk Posted September 4 Author Report Share Posted September 4 I called Royal and they could see my missing reservations, so I'm fairly confident that they still exist. It took 30 minutes to convince the agent that I too should be able to see them. Once that was complete, they created a high priority IT ticket to get it fixed. Let's hope they fix it quickly. WAYNO and RCIfan1912 1 1 Quote Link to comment Share on other sites More sharing options...
WAYNO Posted September 4 Report Share Posted September 4 Our Alaska cruise in two weeks has also disappeared. It's been missing for two days, and multiple attempts to logout/login has not resolved it. I also attempted to re-enter the missing cruise, but the message I received is our cruise is already in the system. This is not the first time such glitches have occurred. Eventually they fix themselves. These glitches are downplayed. In my case, all of my cruise planner purchases have been made. If I was still shopping, I would be unable to. And with less than two weeks til my cruise, that could be legitimately stressful for folks Pattycruise, WAAAYTOOO, PhillyLady and 1 other 3 1 Quote Link to comment Share on other sites More sharing options...
Gadget Hackwrench Posted September 4 Report Share Posted September 4 I only get worried about items disappearing when I pull out a family photo and I start to notice my family members slowly disappearing. It's the main reason I never use my time traveling Delorean anymore to visit 1985. Royal will have the website and application fixed eventually, just relax. steverk, PhillyLady and WAAAYTOOO 2 1 Quote Link to comment Share on other sites More sharing options...
smokeybandit Posted September 4 Report Share Posted September 4 2 minutes ago, Gadget Hackwrench said: I only get worried about items disappearing when I pull out a family photo and I start to notice my family members slowly disappearing. It's the main reason I never use my time traveling Delorean anymore to visit 1985. Royal will have the website and application fixed eventually, just relax. JustMeJoe 1 Quote Link to comment Share on other sites More sharing options...
Mel Posted September 4 Report Share Posted September 4 My Oct 2025 cruise is gone from my account also. For 2 days I think already. Sent e-mail them... Quote Link to comment Share on other sites More sharing options...
SplashOfWater Posted September 4 Report Share Posted September 4 One cruise is missing from my upcoming cruises. It shows up on my spouse's list, but without my name. I tried going in and adding the reservation to my account, but no luck. I'll see if it pops up later today, before calling to have them fix it. WAAAYTOOO 1 Quote Link to comment Share on other sites More sharing options...
SplashOfWater Posted September 4 Report Share Posted September 4 Just checked again and my cruise is back on my account. WAYNO, WAAAYTOOO and steverk 2 1 Quote Link to comment Share on other sites More sharing options...
KevinJ Posted September 4 Report Share Posted September 4 Mine is also back, I spent 45 years in the computer industry. These sorts of "glitches" really shouldn't happen. Sure reflects poorly on their software development and IT. steverk, Baked Alaska, WAYNO and 3 others 6 Quote Link to comment Share on other sites More sharing options...
WAYNO Posted September 4 Report Share Posted September 4 14 minutes ago, SplashOfWater said: Just checked again and my cruise is back on my account. As is mine! steverk, Dan Curtis and SplashOfWater 3 Quote Link to comment Share on other sites More sharing options...
Dan Curtis Posted September 4 Report Share Posted September 4 I tried paying on my cruise, the web site just kept spinning when I hit summit to pay, gave up, called, the computer voice could not understand my expiration date on my card, gave up, called back later, it says , very busy, we can call you back in 22 minutes, that was yesterday, maybe they ment 22 hrs... Ghz. WAYNO and WAAAYTOOO 1 1 Quote Link to comment Share on other sites More sharing options...
WAYNO Posted September 4 Report Share Posted September 4 21 minutes ago, Dan Curtis said: I tried paying on my cruise, the web site just kept spinning when I hit summit to pay, gave up, called, the computer voice could not understand my expiration date on my card, gave up, called back later, it says , very busy, we can call you back in 22 minutes, that was yesterday, maybe they ment 22 hrs... Ghz. Unfortunately that is my experience with RC IT . They are frustrating. Quote Link to comment Share on other sites More sharing options...
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