DeerGuy Posted January 21 Report Share Posted January 21 I booked a cruise today and wanted to immediately start planning, or at least look at prices. But every link I go to says 'coming soon', photos, excursions, drinks, etc. The cruise is less than 2 months out, how long before I can start booking things? In the past I remember being able to add things immediately. Quote Link to comment Share on other sites More sharing options...
Ryan79 Posted January 21 Report Share Posted January 21 You should be planning NOW! I do all of my bookings 6-12 months before embarkation TessFromFlorida 1 Quote Link to comment Share on other sites More sharing options...
DeerGuy Posted January 21 Author Report Share Posted January 21 17 minutes ago, Ryan79 said: You should be planning NOW! I do all of my bookings 6-12 months before embarkation I can't do anything, that's the problem. None of the links work on the Plan My Cruise tab. Quote Link to comment Share on other sites More sharing options...
cedricmr Posted January 21 Report Share Posted January 21 if the cruise is scheduled in two months, it’s not usual. Same thing on the app or just on the site? Quote Link to comment Share on other sites More sharing options...
WAAAYTOOO Posted January 21 Report Share Posted January 21 8 hours ago, DeerGuy said: I can't do anything, that's the problem. None of the links work on the Plan My Cruise tab. Are you looking on the app or online ? My experience is that the app is much less user-friendly for Cruise Planner purchases. The CP certainly has its issues from time-to-time but overall I find it more useful for doing pre-cruise purchases. You should definitely be able to look at things like dining, drink packages and excursions if your cruise is only 2 months from now. KJ777 1 Quote Link to comment Share on other sites More sharing options...
fireclan Posted January 21 Report Share Posted January 21 I think when you book online, you may not be able to start cruise planning immediately. But I would suspect by this morning (hopefully) you are in the planner and scheduling all the things. Baked Alaska 1 Quote Link to comment Share on other sites More sharing options...
tjcruisers Posted January 21 Report Share Posted January 21 From my experience, outside of shows, everything you can book shows up immediately (excursions, drink packages, dining etc) Quote Link to comment Share on other sites More sharing options...
DeerGuy Posted January 21 Author Report Share Posted January 21 5 minutes ago, tjcruisers said: From my experience, outside of shows, everything you can book shows up immediately (excursions, drink packages, dining etc) Thats been my experience also, but still not working this morning (app or website). No photo, drink, or dining packages, or anything else. WAAAYTOOO 1 Quote Link to comment Share on other sites More sharing options...
Cruising_Figure_Skater Posted January 21 Report Share Posted January 21 It can take a little time for your booking to link up and become available for planning - I'd say if it's still not showing anything tomorrow, give whoever you booked with a call. Quote Link to comment Share on other sites More sharing options...
WAAAYTOOO Posted January 21 Report Share Posted January 21 11 minutes ago, Cruising_Figure_Skater said: It can take a little time for your booking to link up and become available for planning - I'd say if it's still not showing anything tomorrow, give whoever you booked with a call. That's a good point. @DeerGuy, is your booking showing up under "upcoming cruises" ? Quote Link to comment Share on other sites More sharing options...
DeerGuy Posted January 21 Author Report Share Posted January 21 I booked through RC on the website. It shows in upcoming cruises, but no cruise documents and no add-ons. WAAAYTOOO 1 Quote Link to comment Share on other sites More sharing options...
smokeybandit Posted January 21 Report Share Posted January 21 Do you see "Plan my cruise" under that reservation on the website? Quote Link to comment Share on other sites More sharing options...
DeerGuy Posted January 21 Author Report Share Posted January 21 31 minutes ago, smokeybandit said: Do you see "Plan my cruise" under that reservation on the website? Yes, that's where nothing is coming up. No drink packages, no photo packages, only 3 excursions, no dining packages, no entertainment, etc. Quote Link to comment Share on other sites More sharing options...
WAYNO Posted January 21 Report Share Posted January 21 My experience... There are times that excursions, beverages, and other add-ons are not shown on the website, while they are shown on the app. And conversely, sometimes they are shown on the website and not on the app. And sometimes they are not shown on either. I just stick to it and keep looking until they magically reappear. RC is not known for their IT prowess. They have a lot going on, and I suspect with all the hands in the pot, so to speak, the app and website gets confused. Quote Link to comment Share on other sites More sharing options...
DeerGuy Posted January 21 Author Report Share Posted January 21 So far nothing is showing up on either. I'll call on Monday. WAAAYTOOO and KJ777 1 1 Quote Link to comment Share on other sites More sharing options...
smokeybandit Posted January 21 Report Share Posted January 21 It could be something dumb with the timing of the weekend. You're right, if it's not open tomorrow, call. Quote Link to comment Share on other sites More sharing options...
Jolly Ogre Posted January 22 Report Share Posted January 22 For my 2025 cruise nothing is showing up in the App or CP. WAAAYTOOO 1 Quote Link to comment Share on other sites More sharing options...
CanHardlyWait Posted January 22 Report Share Posted January 22 Just now, Jolly Ogre said: For my 2025 cruise nothing is showing up in the App or CP. That's not unusual this far out. 2 months away is a different story. Quote Link to comment Share on other sites More sharing options...
DeerGuy Posted January 22 Author Report Share Posted January 22 Still nothing. Called RC and they had no solution other than to keep checking back. Surprised they didn't ask if I was sure my computer was plugged in. PPPJJ-GCVAB and WAAAYTOOO 2 Quote Link to comment Share on other sites More sharing options...
CanHardlyWait Posted January 22 Report Share Posted January 22 1 minute ago, DeerGuy said: Still nothing. Called RC and they had no solution other than to keep checking back. Surprised they didn't ask if I was sure my computer was plugged in. I would call back and insist on speaking to someone in charge. Lots of stuff can and will be sold out 2 months before. They are loosing money on things you may want to book. If you do nothing at this point, so will they. Quote Link to comment Share on other sites More sharing options...
WAAAYTOOO Posted January 22 Report Share Posted January 22 2 hours ago, DeerGuy said: Surprised they didn't ask if I was sure my computer was plugged in. Is it ? PPPJJ-GCVAB 1 Quote Link to comment Share on other sites More sharing options...
smokeybandit Posted January 22 Report Share Posted January 22 2 hours ago, DeerGuy said: Still nothing. Called RC and they had no solution other than to keep checking back. Surprised they didn't ask if I was sure my computer was plugged in. My first job out of college was at a newspaper that had a side hustle as a dial up ISP. I had an older gentleman call up the help desk saying he couldn't ever get online when he was on the phone. I as nicely as I could explained as to why you couldn't be online and on the phone on the same line at the same time. And immediately knew my future was not in customer service. dr martini, WAAAYTOOO and PPPJJ-GCVAB 3 Quote Link to comment Share on other sites More sharing options...
PPPJJ-GCVAB Posted January 22 Report Share Posted January 22 On 1/21/2024 at 11:42 AM, DeerGuy said: So far nothing is showing up on either. I'll call on Monday. Did you start a roll call for your cruise…or is there one already started? You could ask others on you same cruise if they also are having issues. I’m sorry this is happening to you! Hope it gets resolved soon! WAAAYTOOO and Baked Alaska 2 Quote Link to comment Share on other sites More sharing options...
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