Guest invoices on booking a thing of the past?

[June May]

Hi all

I recently booked a South Pacific cruise for 2022 (as soon as the itineraries came out here in Australia!) - I figure by then, we'll all be back sailing, even if it may look a little different to what it was in the past.

Previously, once I booked (direct with Royal), I'd get a guest invoice, showing the breakdown of my cruise fare, showing the deposit I'd paid and when the balance would be due.

This time, all I got was an email stating I'd paid a deposit.

Is this the new process?  Or should I be contacting Royal to get my guest invoice?

[Mark06]

When I made my reservation I just got the email verifying my deposit.  Then, when my FCC was approved I got copies of the invoice with the breakdown.

[WAAAYTOOO]

15 minutes ago, June May said:

Hi all

I recently booked a South Pacific cruise for 2022 (as soon as the itineraries came out here in Australia!) - I figure by then, we'll all be back sailing, even if it may look a little different to what it was in the past.

Previously, once I booked (direct with Royal), I'd get a guest invoice, showing the breakdown of my cruise fare, showing the deposit I'd paid and when the balance would be due.

This time, all I got was an email stating I'd paid a deposit.

Is this the new process?  Or should I be contacting Royal to get my guest invoice?

Are you sure there wasn’t a confirmation attached ?  Maybe waaay down at the bottom ?  I received a confirmation email recently and only happened by chance to notice that there was an attachment way at the bottom of the email.  If not, I would certainly contact Royal and demand a written confirmation with fare breakdown.  

[DDaley]

59 minutes ago, June May said:

Previously, once I booked (direct with Royal), I'd get a guest invoice, showing the breakdown of my cruise fare, showing the deposit I'd paid and when the balance would be due.

This time, all I got was an email stating I'd paid a deposit.

Is this the new process?  Or should I be contacting Royal to get my guest invoice?

This happened to me on my most recent booking and I didn't get the invoice you're talking about until after I called and was able to get a price reduction. The cruise showed in my CP but I never received any other confirmation. 

[SpeedNoodles]

The one time I booked directly online I did not receive an invoice (which apparently is normal).  I did have to call to get one and it was emailed immediately.  Not sure why they do (or don't do) this.

[F1guynz]

Pre covid I always used to get an guest invoice email for cruise bookings and another for each cruise planner purchase. I was finding I would end up with 8-9 copies of the invoice.

Post covid I find I get one when I contact Royal to book a new cruise but when I have used the best price guarantee they just update the price and do not send a new guest invoice. I can only tell they have made the changes I requested by checking the final payment amount has updated. 

Maybe it is a Australia/NZ thing.

[twangster]

In North America one can get an email copy of the invoice sent using the Royal IVR phone system.  Uncertain if this works down under though.  Calling and asking a live rep. has always worked up here.

[ehw51]

I just repriced 2 sailings last week, I received new invoices  in a few minutes after  hung up.

[CynBeth]

19 hours ago, NV Mark said:

When I made my reservation I just got the email verifying my deposit.  Then, when my FCC was approved I got copies of the invoice with the breakdown.

Same here.

[June May]

Thanks all for the advice.

Five minutes on the phone with a very charming man named Mario and I had my guest invoice with no fuss!

Only 629 days to go

 

[Jason12]

Australia RC are terrible at not sending out invoice confirmation 4 bookings and not one confirmation until I phone and ask for one, I’m waiting for FCC I bet it’s just sitting their waiting for me to phone and ask

[Jason12]

2 hours ago, crisgold52 said:

Then you ought to best phone and ask. Follow ups are key. I am literally on the phone with RCL about various issues up to 3x a week

3x a week Ever lightly the phones are busy