June May 64 Posted July 14, 2020 Report Share Posted July 14, 2020 Hi all I recently booked a South Pacific cruise for 2022 (as soon as the itineraries came out here in Australia!) - I figure by then, we'll all be back sailing, even if it may look a little different to what it was in the past. Previously, once I booked (direct with Royal), I'd get a guest invoice, showing the breakdown of my cruise fare, showing the deposit I'd paid and when the balance would be due. This time, all I got was an email stating I'd paid a deposit. Is this the new process? Or should I be contacting Royal to get my guest invoice? Quote Link to post Share on other sites
Mark06 7 Posted July 14, 2020 Report Share Posted July 14, 2020 When I made my reservation I just got the email verifying my deposit. Then, when my FCC was approved I got copies of the invoice with the breakdown. Quote Link to post Share on other sites
WAAAYTOOO 12,132 Posted July 14, 2020 Report Share Posted July 14, 2020 15 minutes ago, June May said: Hi all I recently booked a South Pacific cruise for 2022 (as soon as the itineraries came out here in Australia!) - I figure by then, we'll all be back sailing, even if it may look a little different to what it was in the past. Previously, once I booked (direct with Royal), I'd get a guest invoice, showing the breakdown of my cruise fare, showing the deposit I'd paid and when the balance would be due. This time, all I got was an email stating I'd paid a deposit. Is this the new process? Or should I be contacting Royal to get my guest invoice? Are you sure there wasn’t a confirmation attached ? Maybe waaay down at the bottom ? I received a confirmation email recently and only happened by chance to notice that there was an attachment way at the bottom of the email. If not, I would certainly contact Royal and demand a written confirmation with fare breakdown. Baked Alaska and Neesa 2 Quote Link to post Share on other sites
DDaley 501 Posted July 14, 2020 Report Share Posted July 14, 2020 59 minutes ago, June May said: Previously, once I booked (direct with Royal), I'd get a guest invoice, showing the breakdown of my cruise fare, showing the deposit I'd paid and when the balance would be due. This time, all I got was an email stating I'd paid a deposit. Is this the new process? Or should I be contacting Royal to get my guest invoice? This happened to me on my most recent booking and I didn't get the invoice you're talking about until after I called and was able to get a price reduction. The cruise showed in my CP but I never received any other confirmation. rjweber3 and WAAAYTOOO 2 Quote Link to post Share on other sites
SpeedNoodles 4,837 Posted July 15, 2020 Report Share Posted July 15, 2020 The one time I booked directly online I did not receive an invoice (which apparently is normal). I did have to call to get one and it was emailed immediately. Not sure why they do (or don't do) this. rjweber3 1 Quote Link to post Share on other sites
F1guynz 554 Posted July 15, 2020 Report Share Posted July 15, 2020 Pre covid I always used to get an guest invoice email for cruise bookings and another for each cruise planner purchase. I was finding I would end up with 8-9 copies of the invoice. Post covid I find I get one when I contact Royal to book a new cruise but when I have used the best price guarantee they just update the price and do not send a new guest invoice. I can only tell they have made the changes I requested by checking the final payment amount has updated. Maybe it is a Australia/NZ thing. Quote Link to post Share on other sites
twangster 28,296 Posted July 15, 2020 Report Share Posted July 15, 2020 In North America one can get an email copy of the invoice sent using the Royal IVR phone system. Uncertain if this works down under though. Calling and asking a live rep. has always worked up here. Quote Link to post Share on other sites
ehw51 268 Posted July 15, 2020 Report Share Posted July 15, 2020 I just repriced 2 sailings last week, I received new invoices in a few minutes after hung up. Quote Link to post Share on other sites
CynBeth 11 Posted July 15, 2020 Report Share Posted July 15, 2020 19 hours ago, NV Mark said: When I made my reservation I just got the email verifying my deposit. Then, when my FCC was approved I got copies of the invoice with the breakdown. Same here. Quote Link to post Share on other sites
June May 64 Posted July 16, 2020 Author Report Share Posted July 16, 2020 Thanks all for the advice. Five minutes on the phone with a very charming man named Mario and I had my guest invoice with no fuss! Only 629 days to go WAAAYTOOO 1 Quote Link to post Share on other sites
Jason12 194 Posted July 16, 2020 Report Share Posted July 16, 2020 Australia RC are terrible at not sending out invoice confirmation 4 bookings and not one confirmation until I phone and ask for one, I’m waiting for FCC I bet it’s just sitting their waiting for me to phone and ask WAAAYTOOO 1 Quote Link to post Share on other sites
Jason12 194 Posted July 16, 2020 Report Share Posted July 16, 2020 2 hours ago, crisgold52 said: Then you ought to best phone and ask. Follow ups are key. I am literally on the phone with RCL about various issues up to 3x a week 3x a week Ever lightly the phones are busy Quote Link to post Share on other sites
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