June May 57 Posted July 14 Report Share Posted July 14 Hi all I recently booked a South Pacific cruise for 2022 (as soon as the itineraries came out here in Australia!) - I figure by then, we'll all be back sailing, even if it may look a little different to what it was in the past. Previously, once I booked (direct with Royal), I'd get a guest invoice, showing the breakdown of my cruise fare, showing the deposit I'd paid and when the balance would be due. This time, all I got was an email stating I'd paid a deposit. Is this the new process? Or should I be contacting Royal to get my guest invoice? Quote Link to post Share on other sites
NV Mark 0 Posted July 14 Report Share Posted July 14 When I made my reservation I just got the email verifying my deposit. Then, when my FCC was approved I got copies of the invoice with the breakdown. Quote Link to post Share on other sites
WAAAYTOOO 11,110 Posted July 14 Report Share Posted July 14 15 minutes ago, June May said: Hi all I recently booked a South Pacific cruise for 2022 (as soon as the itineraries came out here in Australia!) - I figure by then, we'll all be back sailing, even if it may look a little different to what it was in the past. Previously, once I booked (direct with Royal), I'd get a guest invoice, showing the breakdown of my cruise fare, showing the deposit I'd paid and when the balance would be due. This time, all I got was an email stating I'd paid a deposit. Is this the new process? Or should I be contacting Royal to get my guest invoice? Are you sure there wasn’t a confirmation attached ? Maybe waaay down at the bottom ? I received a confirmation email recently and only happened by chance to notice that there was an attachment way at the bottom of the email. If not, I would certainly contact Royal and demand a written confirmation with fare breakdown. Baked Alaska and Neesa 2 Quote Link to post Share on other sites
DDaley 474 Posted July 14 Report Share Posted July 14 59 minutes ago, June May said: Previously, once I booked (direct with Royal), I'd get a guest invoice, showing the breakdown of my cruise fare, showing the deposit I'd paid and when the balance would be due. This time, all I got was an email stating I'd paid a deposit. Is this the new process? Or should I be contacting Royal to get my guest invoice? This happened to me on my most recent booking and I didn't get the invoice you're talking about until after I called and was able to get a price reduction. The cruise showed in my CP but I never received any other confirmation. WAAAYTOOO and rjweber3 2 Quote Link to post Share on other sites
crisgold52 182 Posted July 15 Report Share Posted July 15 2 hours ago, June May said: Hi all I recently booked a South Pacific cruise for 2022 (as soon as the itineraries came out here in Australia!) - I figure by then, we'll all be back sailing, even if it may look a little different to what it was in the past. Previously, once I booked (direct with Royal), I'd get a guest invoice, showing the breakdown of my cruise fare, showing the deposit I'd paid and when the balance would be due. This time, all I got was an email stating I'd paid a deposit. Is this the new process? Or should I be contacting Royal to get my guest invoice? This depends, did you book on the website or over the phone? If you booked over the phone ANY payment that is posted automatically generates a new invoice to the email on file. If you did not receive the invoice, contact general reservations at 1-866-562-7625. Quote Link to post Share on other sites
SpeedNoodles 4,355 Posted July 15 Report Share Posted July 15 The one time I booked directly online I did not receive an invoice (which apparently is normal). I did have to call to get one and it was emailed immediately. Not sure why they do (or don't do) this. rjweber3 1 Quote Link to post Share on other sites
F1guynz 547 Posted July 15 Report Share Posted July 15 Pre covid I always used to get an guest invoice email for cruise bookings and another for each cruise planner purchase. I was finding I would end up with 8-9 copies of the invoice. Post covid I find I get one when I contact Royal to book a new cruise but when I have used the best price guarantee they just update the price and do not send a new guest invoice. I can only tell they have made the changes I requested by checking the final payment amount has updated. Maybe it is a Australia/NZ thing. Quote Link to post Share on other sites
twangster 24,664 Posted July 15 Report Share Posted July 15 In North America one can get an email copy of the invoice sent using the Royal IVR phone system. Uncertain if this works down under though. Calling and asking a live rep. has always worked up here. Quote Link to post Share on other sites
ehw51 238 Posted July 15 Report Share Posted July 15 I just repriced 2 sailings last week, I received new invoices in a few minutes after hung up. Quote Link to post Share on other sites
CynBeth 11 Posted July 15 Report Share Posted July 15 19 hours ago, NV Mark said: When I made my reservation I just got the email verifying my deposit. Then, when my FCC was approved I got copies of the invoice with the breakdown. Same here. Quote Link to post Share on other sites
June May 57 Posted July 16 Author Report Share Posted July 16 Thanks all for the advice. Five minutes on the phone with a very charming man named Mario and I had my guest invoice with no fuss! Only 629 days to go WAAAYTOOO 1 Quote Link to post Share on other sites
crisgold52 182 Posted July 16 Report Share Posted July 16 5 minutes ago, June May said: Thanks all for the advice. Five minutes on the phone with a very charming man named Mario and I had my guest invoice with no fuss! Only 629 days to go Mario is cool. He was one of the Guatamalan agents whom I spoke with today about my upcoming sailings. He's very helpful. I think the Guatamalan Reservations staff that fields the calls after 6 pm EST is very helpful. Quote Link to post Share on other sites
Jason12 193 Posted July 16 Report Share Posted July 16 Australia RC are terrible at not sending out invoice confirmation 4 bookings and not one confirmation until I phone and ask for one, I’m waiting for FCC I bet it’s just sitting their waiting for me to phone and ask WAAAYTOOO 1 Quote Link to post Share on other sites
crisgold52 182 Posted July 16 Report Share Posted July 16 Then you ought to best phone and ask. Follow ups are key. I am literally on the phone with RCL about various issues up to 3x a week Jason12 1 Quote Link to post Share on other sites
Jason12 193 Posted July 16 Report Share Posted July 16 2 hours ago, crisgold52 said: Then you ought to best phone and ask. Follow ups are key. I am literally on the phone with RCL about various issues up to 3x a week 3x a week Ever lightly the phones are busy Quote Link to post Share on other sites
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