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Guest invoices on booking a thing of the past?


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Hi all

I recently booked a South Pacific cruise for 2022 (as soon as the itineraries came out here in Australia!) - I figure by then, we'll all be back sailing, even if it may look a little different to what it was in the past.

Previously, once I booked (direct with Royal), I'd get a guest invoice, showing the breakdown of my cruise fare, showing the deposit I'd paid and when the balance would be due.

This time, all I got was an email stating I'd paid a deposit.

Is this the new process?  Or should I be contacting Royal to get my guest invoice?

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15 minutes ago, June May said:

Hi all

I recently booked a South Pacific cruise for 2022 (as soon as the itineraries came out here in Australia!) - I figure by then, we'll all be back sailing, even if it may look a little different to what it was in the past.

Previously, once I booked (direct with Royal), I'd get a guest invoice, showing the breakdown of my cruise fare, showing the deposit I'd paid and when the balance would be due.

This time, all I got was an email stating I'd paid a deposit.

Is this the new process?  Or should I be contacting Royal to get my guest invoice?

Are you sure there wasn’t a confirmation attached ?  Maybe waaay down at the bottom ?  I received a confirmation email recently and only happened by chance to notice that there was an attachment way at the bottom of the email.  If not, I would certainly contact Royal and demand a written confirmation with fare breakdown.  

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59 minutes ago, June May said:

Previously, once I booked (direct with Royal), I'd get a guest invoice, showing the breakdown of my cruise fare, showing the deposit I'd paid and when the balance would be due.

This time, all I got was an email stating I'd paid a deposit.

Is this the new process?  Or should I be contacting Royal to get my guest invoice?

This happened to me on my most recent booking and I didn't get the invoice you're talking about until after I called and was able to get a price reduction. The cruise showed in my CP but I never received any other confirmation. 

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2 hours ago, June May said:

Hi all

I recently booked a South Pacific cruise for 2022 (as soon as the itineraries came out here in Australia!) - I figure by then, we'll all be back sailing, even if it may look a little different to what it was in the past.

Previously, once I booked (direct with Royal), I'd get a guest invoice, showing the breakdown of my cruise fare, showing the deposit I'd paid and when the balance would be due.

This time, all I got was an email stating I'd paid a deposit.

Is this the new process?  Or should I be contacting Royal to get my guest invoice?

This depends, did you book on the website or over the phone?

 

If you booked over the phone ANY payment that is posted automatically generates a new invoice to the email on file. If you did not receive the invoice, contact general reservations at 1-866-562-7625.

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Pre covid I always used to get an guest invoice email for cruise bookings and another for each cruise planner purchase. I was finding I would end up with 8-9 copies of the invoice.

Post covid I find I get one when I contact Royal to book a new cruise but when I have used the best price guarantee they just update the price and do not send a new guest invoice. I can only tell they have made the changes I requested by checking the final payment amount has updated. 

Maybe it is a Australia/NZ thing.

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5 minutes ago, June May said:

Thanks all for the advice.

Five minutes on the phone with a very charming man named Mario and I had my guest invoice with no fuss!

Only 629 days to go 😁

 

Mario is cool. He was one of the Guatamalan agents whom I spoke with today about my upcoming sailings. He's very helpful. I think the Guatamalan Reservations staff that fields the calls after 6 pm EST is very helpful.

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