Jmccaffrey

I imagine once they have multiple Icon class ships we'll see one in Texas, but the initial one will definitely be Florida.

Yeah I don't know I would get one again as it was odd to use.   I actually wanted to use it for the deposit and couldn't. It wormed out but you have to be sure it will fit the intended needs. 

After reading the redemption rules, they will working for my plans. I am currently trying to get a group family Cruise for late 2023. So giving my Family Royal Caribbean Gift Certificate for 2021 Christmas, will work perfectly for my needs. The long lead time works in my favor.
Thanks everyone for your help.

Thank you for this question - the system we use is great at tracking fares, but LOTS of things factor into the tracker we use too. did you get booked into one of our group rates, do you have a current OBC that will drop if we adjust the fare, are you looking at non-refundable rates online, but you book refundable deposit rates, is the system working correctly to adjust??? (issue lately) and so forth.    I work in tandem with my clients and if they see rate drops, I look at them that day they email - sometimes we have to figure it out together and yes, sometimes the system does flag me of a drop, but the system does not grab things like you booked refundable vs non-refundable that is a big one>   

Clients are never "bugging me" to ask about prices, but it can take me all day to look into if, cause I may be on the phone trying to get a refund due that is taking 5 months !

Our team values every client - this system flags when a sale happens mostly - so if Royal announces a new sale it does sweep but it does not do it all in one day it does it over the course of the sale.

Thank you for the support - and mostly for supporting MATT and this blog - Cheers

Thanks John.  I am so glad you spoke with David and we will get you with the right advisor that will meet your needs and exceed your expectations.  I will follow up with the agent and ensure they receive refreshed training on our rate notifications in case there is some confusion. 
Please always feel free to reach out to me directly if you have any questions or need help. We want to earn your confidence! 

Hi again!  The Royal Caribbean Blog community is very important to us!  I do tend to spend more time on the live streams myself,  and we have several advisors here watching the boards, however please feel free to reach out to me anytime!
As far as the sweeps go, its an automated process that comares the cruise lines rate to the rate entered in our system for your category -  that unfortunately we don't control the timing.  It really does help us ensure we catching as many of the changes as possible, however some offer codes may not be picked up right away.  That results in the client sometimes seeing before the advisor is aware due to after hours timing, weekends, etc.  Our policy is if we receive a reduction notice its applied at the earliest possible timeframe.  Its been a time saver,  but your advisor still works hard behind the scenes to watch all the moving part
Any other questions?  Let me know! 

Good morning from onboard the Celebrity Apex! 
I am so sorry you have had a disappointing experience with one of our advisors. The situation you detail is certainly not the service standard we are known for and I want to follow up with the advisor to address this issue. May I ask you to email me directly at [email protected] or send me a PM here, and we will follow up with you asap.  We know an experience like this will impact your confidence in that advisor,  so we will be very happy to help facilitate a move to another advisor. 
Please know we work very hard to ensure your trust and confidence in us, and we appreciate you letting us know so we can address it and provide additional training to help make the advisors the best they can be.  
If anyone else reading this thread has any feedback on our services or our advisors-  positive, constructive, or just need help - I invite you to always feel free to email me directly or PM me here or on Facebook. 
 

Hi @Pattycruise,
I am so sorry to read about your experience you noted in this thread.  You are very correct that you should never have to ask, let alone beg an advisor to provide the services they should provide as a norm. 
As a matter of fact regarding price adjustments, we have a proprietary technology that automatically sweeps the cruise lines system and compares to the rate we have for you and if the price is lower, we get a notification so we can proactively adjust. This is a benefit we have added in the last year, so if your advisor didnt provide this, I need to address it with them to improve their services.  If you are willing, would you mind PMing me the advisors name so I can address it? 
Thank you so much for helping us make the company even better! 

The redemption rules are awful for those  certificates. I don't recommend them at all.

I gave friends of mine gift certificates... then COVID happened.  I haven't asked them yet if they have used them for their December cruise.

It was interesting to read in @Matt investor call summary that the cruise is already 70% sold! Not to mention that the royal suite sold for a whopping $760,000 😮 

Congrats to our friend @CHRIS WONG on being featured!
 

During @Matt live Youtube Q&A yesterday he admitted to stepping out on Royal (one time) and cruised on another line, I have unearthed a highly classified photo of his indiscretion on his way to formal night.

This isn't the place to debate Covid-19 or the efficacy of masks, politics, end of story. 
Get over it and leave it out of this forum.

Chasing cruise ships in addition to ambulances?

It is apparently open for dinner on the current sailing of Ovation as well.

Oooh I like that it's up to date with Wonder!

It'd be more fun if you could win free cruises like a scratch off lottery ticket

YA!!!!!!!!!!!!!!!!!!!!! I was just able to check in

I found this.  Not the docs you’re looking for though
https://www.wtsp.com/article/travel/florida-federal-appeals-court-overturn-cruise-line-vaccine-ruling/67-d9a3f590-a0ed-463e-ac9b-777646a33ef4

This is Cruise talk Please remove any talk about politics. 

This is Cruise talk Please remove any talk about politics. 

It’s really just public facing posturing, nothing more 

I think another part of the issue is whether or not the race will be broadcast on network television (FOX/NBC) or the cable/sat partners (FS1/NBCSN).
NASCAR fan myself, but I've never actually cruised during race season! So far, it's always been January or early February.

It's more of an issue if they get the channel. Cruise ships have international television feeds, which often means events and sports in the U.S. are unavailable due to blackout rules.
Certainly if they can get the channel with NASCAR on, they would be happy to change at least one of the TVs for you. But I think the coverage is the bigger issue than the bar.
One alternative is to stream the event on an iPad while you watch at the bar. If your cable provider allows you to do so (or you have some streaming package like MLB.TV), you can stream it (internet permitting) at Playmakers.