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PhantomWolf

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Posts posted by PhantomWolf

  1. Nothing but Frustration

    in Royal Caribbean Discussion

    Posted

    I thought going through RC would turn out to be a great decision, however I've been met with nothing but incompetence and frustration.

    My sailing was unfortunately during the time Hurricane Dorian was around.  My 4 night sailing was trimmed to 2, a decision I have issues with, but ultimately I was able to cancel and got some of my money back because of the weather.  **It took me THREE tries to get the trip completely cancelled because the people on the phone didn't do their jobs** They told me that I would receive a travel voucher for the remaining amount and it would be generated in 7-10 days. Fine, no problem.  That was at the end of AUGUST  

    Today NOVEMBER 16th when I booked my trip and tried using the money that should have been there...well you guessed it, NO VOUCHER WAS CREATED!!  The people on the line said it would be done in about 7-10 days...*sigh*...after this I'm done with Royal.  

    During this entire process no two people had the same information.  Things that were said to be completed were not at several turns.  A complete failure at customer service, I'll take my business elsewhere once I spend this voucher money.

  5. Gifting A Cruise

    in Royal Caribbean Discussion

    Posted

    I had put a deposit down for a sailing in 2020, and since then I have accepted a teaching position and it would be during the school year. 

    I was wondering if you guys had any experience with gifting/transferring a sailing to someone else and if there are any suggestions of trying to do so as painlessly as possible.

    My plan is to pay off the sailing and gift it to my mom for a milestone birthday.  Thinking an issue for her would be accessing the cruise planner on RC's website.

  6. Flights booked with Royal Caribbean

    in Royal Caribbean Discussion

    Posted

    I don't know what a PNR is but one thing that helped me during this recent mess of travel is just being persistent with calling or being transferred to someone who may be able to help you.  It became very clear to me that not everyone is on the same page nor has the same information.  I spoke with at least 5 different RC reps the last few days and not one of them had the same information as the other.

  8. Anyone else have these issues with canceling?

    in Royal Caribbean Discussion

    Posted

    5 hours ago, arabucki said:

    Supposedly I now have a 100% future cruise credit but won’t see an email on that until Tuesday (I’m not holding my breath since they haven’t been able to send me one email yet)!!! 

    Did anyone that cancelled get their Future Cruise Credit yet???

    I was told by the first person I should receive an email with the voucher around September 20th, and the person who actually cancelled my trip (third time's a charm) said if I don't receive it in a week, that I should give them a call.

    Next time I will 100% be using a travel agent!! 

  10. Anyone else have these issues with canceling?

    in Royal Caribbean Discussion

    Posted

    *For cancelling Navigator's shortened sailing* No thanks...I'm not paying full price airfare for a laughable attempt at a vacation.

    I'm a very calm and understanding person when it comes to call centers/customer service.  They shouldn't be punching bags...but this has to be shared.

    Was on the phone for two hours yesterday to cancel my sailing and flight.  The first person in reservations didn't listen to what I was trying to do, she eventually transferred me to someone to Air2Sea once I thought I was done cancelling my sailing.  The A2S rep said that I couldn't get a refund and it would have to be credit (fine no problem) but I would have to contact the airline to use that credit (turns out that ALL of that was wrong).  I then made sure to get transferred back to reservations to make sure my trip was cancelled.  The first rep DIDN'T cancel it.  So I had the second rep do that...so I thought...

    Airline couldn't help me because they couldn't see the total they would be crediting me for and I would have to call A2S back. So another call to them revealed that I COULD get a full refund for the flight..great lets do that, I'm done being passed around..."but you need to cancel your trip" 

    --I did that yesterday...TWICE--   "We are showing its still active"  

    ***table flip***

    Took THREE times to get my trip cancelled and to get a confirmation email!  While I'm getting a voucher for the cancelled sailing...I'm not excited to ever try and deal with RC again.  Sure they are super busy but no two people had the same information to give me!!  

    On top of all of this my trip for 2020 has disappeared off of my list of upcoming travel. (no email received for canceling this) All I've paid is the deposit but WTH?!!

  11. Procedure for opting out of adjusted cruise

    in Royal Caribbean Discussion

    Posted

    44 minutes ago, Lovetocruise2002 said:

    So what was the end result with them? Opt out with 100% FCC?

    I know this wasn't for me but I figured I'd share.

    Spent 2 hours and 18 minutes on the phone.  Maybe 8 of them speaking with a real person...the rest was repetitive ads.  (Did you know Jamie Oliver has restaurants with RC?  I will have nightmares about this)

    Since I know that it is chaos down there I tried to be nice and joking with the people I spoke with.  The first RC person I spoke with wasn't helpful and didn't listen to me but she at least got things started.  Receiving 100% credit for the sailing to use at a later date and am getting money back for the drink package and excursion bought with my credit card.  There was still a sizable shortfall with my Air2Sea booking.  She said that was non refundable.  "Not acceptable, transfer me to someone who can help me".

    Representative from Air2Sea was helpful and was able to get me a credit through the airline.  So now I will be calling them up to see what my options are, but at least I'm not being forced to make the choice of flying into a hurricane damaged area with no place to stay for a few days, or lose my money.  Once done with him I was transferred back to RC's line so I could confirm that my booking was in fact cancelled.  Come to find out the first person didn't even finish cancelling my booking and I fear I would have been on the hook if I didn't not ask for the confirmation.

    Should be receiving the voucher around September 20th.

    Good luck everyone!  

  12. Procedure for opting out of adjusted cruise

    in Royal Caribbean Discussion

    Posted

    23 minutes ago, Matt said:

    I'd recommend putting phone on speaker and catching up on these message boards while the hold music plays.

    I'm over forty minutes in...its continuous ads, I would kill for some regular crappy music at this point! 

    Last night after feeling insulted by the Navigator 2 night sailing offer (not paying for airfare and using my limited PTO to have half a vacation to then have to fly again to use the other half of my missed trip) I tried to call their "24 hour line".  Even tried the line the RCtwitter person gave me...got the same "office is closed" answer and got disconnected. 

  14. Air2Sea Process

    in Royal Caribbean Discussion

    Posted

    My trip on Navigator leaves two weeks from tomorrow! Nailing down my travel plans for the day. (Don't have the vacation time to get to Miami the day before)

    I booked my flight through Air2Sea (flight is on American), I was wondering what is the process of getting my ticket/boarding pass?  Will A2S send me an email for that? Will it come from American?  This is the one part of the whole trip that I am totally clueless on.  Figured I'd come to you fine people first to see if there were any tips/hints you could give.  Leaving from Miami.

  17. Hangover Prevention

    in Royal Caribbean Discussion

    Posted

    Former bartender here...you are basically ingesting poison and your body is supposed to be angry with you after a night of heavy drinking.  There is no "cure" but you can do some things that will lessen the pain.

    1.  Hydrate: before, during, after.

    2. Nutrients: vitamins, electrolytes, sure a banana wouldn't hurt.

    3. Have some food in you to help slow the absorption of the alcohol.  (your body can only process/get rid of so much in an hour, it will stay in your blood until then)

    4. Know your body! If you have personally been victimized by tequila in the past...maybe avoid that shot at the end of the night.  Vodka or wine gives you headaches...you know what to do.

    5. Be safe and enjoy everyone!!

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  22. DOH! What did you forget to pack?

    in Royal Caribbean Discussion

    Posted

    Once forgot our son Kevin while leaving on a family vacation.  Was quite easy since it was a large group and we were running late for our flight because the power went out during the night...international flights don't wait around so we had to run through the terminal. 

     

    I've been looking at lists and tweaking them for things that will fit me and my trip.  Thanks to this blog the odds of me forgetting something important have decreased.  But when I do inevitably forget something...I'll be here in September to share my experience. ?

     

  23. NFL Games on TV?

    in Royal Caribbean Discussion

    Posted

    37 minutes ago, foxrunner said:

    Trust me I had my years in the desert prior to the double head monster of Brady/Belichick. I've always had a soft spot for the Bucs, largely because Florida has a much better climate than New England and if I ever came to my senses and moved I'd need a local team to root for. In a twisted sadomasochistic way the Caneers have a similar loosing tradition to the Patriots. Your uniform change just hasn't worked yet. 

    The Bucs are the forgotten team that won in between the 3 SBs in 4 years for your Pats.  Always could use more fans at our support group meetings on Mondays during the fall.  Don't get me started on the alarm clock style uniform change...went from one of the best looks in the league to the worst.  

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