NC Grateful Dead Dad Posted July 29, 2023 Report Share Posted July 29, 2023 Going on Symphony in less than 3 weeks. I know for one of our rooms, we want to request the beds be separated. In searching previous posts, it looks like since we didn't make this request at the time of our reseravation, we would want to find our cabin steward to let him know this request (side question-is this correct?). And I have seen also that your cabin steward is one of the first people you want to meet on board. My question is this- how do I find him once I get on board? Is there a station where they are located? Will I just find him randomly in the hall? Allen2 1 Quote Link to comment Share on other sites More sharing options...
AshleyDillo Posted July 29, 2023 Report Share Posted July 29, 2023 They usually will see you entering your room and come by and say hello or you will see them outside the room with their carts. They may not be there right when rooms open up around 2pm, but they usually are in the halls when folks are heading back to their rooms to get ready for dinner. In the rare case you don't see them and the beds aren't split there is a housekeeping number on the cabin phone that you can call and they will send someone to do it. Cactus527, Neesa and OCSC Mike 3 Quote Link to comment Share on other sites More sharing options...
Ryan79 Posted July 29, 2023 Report Share Posted July 29, 2023 Trust me, they will find you WELL before you go to bed that first night Cactus527, OCSC Mike and bobroo 3 Quote Link to comment Share on other sites More sharing options...
FionaMG Posted July 29, 2023 Report Share Posted July 29, 2023 You can do it in the app after you board. I did it on my recent Anthem cruise and it worked fine. When the stateroom attendant came to introduce herself she already knew we wanted the beds separated. First, click where it says "Welcome aboard! Hints and tips as we set sail". Then scroll down until you find "Stateroom requests are just a tap away" (you might have to scroll a long way down. This screenshot is from a Symphony sailing and it's all the way down at the very bottom. On my Anthem sailing it was about halfway down. Click where it says "Tell us" and it opens up a list of requests with a space for you to insert your stateroom number. Note that it does not work until you are connected to the ship's WiFi. Colombia20102018, NC Grateful Dead Dad, Villageidiot and 3 others 6 Quote Link to comment Share on other sites More sharing options...
Blulady Posted July 29, 2023 Report Share Posted July 29, 2023 2 hours ago, Ryan79 said: Trust me, they will find you WELL before you go to bed that first night Not necessarily, Oasis in May - my son and daughter in law never saw their cabin steward until the afternoon of day 2. Balcony cabin. Pattycruise 1 Quote Link to comment Share on other sites More sharing options...
Traveling Mike Posted July 29, 2023 Report Share Posted July 29, 2023 First off, my beds are always setup as one bed no matter what I put on the reservation. My Diamond+ overwrites what is on the reservation. Every cruise I can find the cabin Steward in the hallways when I show up. Now that they only do one cleaning a day they are looking for you to find out if you want morning or evening. If not, you can call them on the phone. One of the options go to the cabin Steward. Quote Link to comment Share on other sites More sharing options...
Pattycruise Posted July 30, 2023 Report Share Posted July 30, 2023 Finding a cabin steward can be like finding a needle in a haystack on day 1. Cabin access can begin as early as 1 but they are busy with other items. I don’t sit in my cabin to wait for them. I now leave notes for my attendant. Big piece of paper, in marker, printed neatly (a chore for me!!) list service request (AM or PM), bed request and any amenities missing (D+). Usually I’ll see them in the hall on Day 2. Neesa 1 Quote Link to comment Share on other sites More sharing options...
WAYNO Posted July 30, 2023 Report Share Posted July 30, 2023 We've only been on one cruise where the cabin attendant was often not to be found or otherwise difficult to contact. In that case, pick up the phone and call housekeeping. That worked very fast for us, no matter the need. OCSC Mike 1 Quote Link to comment Share on other sites More sharing options...
MaryCS62 Posted July 30, 2023 Report Share Posted July 30, 2023 21 hours ago, FionaMG said: You can do it in the app after you board. I did it on my recent Anthem cruise and it worked fine. When the stateroom attendant came to introduce herself she already knew we wanted the beds separated. First, click where it says "Welcome aboard! Hints and tips as we set sail". Then scroll down until you find "Stateroom requests are just a tap away" (you might have to scroll a long way down. This screenshot is from a Symphony sailing and it's all the way down at the very bottom. On my Anthem sailing it was about halfway down. Click where it says "Tell us" and it opens up a list of requests with a space for you to insert your stateroom number. Note that it does not work until you are connected to the ship's WiFi. Will this work to request extra towels every day? That's my one absolute Quote Link to comment Share on other sites More sharing options...
OCSC Mike Posted July 30, 2023 Report Share Posted July 30, 2023 51 minutes ago, MaryCS62 said: Will this work to request extra towels every day? That's my one absolute It should, but you can also just ask your cabin steward for extra towels everyday as well. Villageidiot 1 Quote Link to comment Share on other sites More sharing options...
FionaMG Posted July 30, 2023 Report Share Posted July 30, 2023 2 hours ago, MaryCS62 said: Will this work to request extra towels every day? That's my one absolute I can't remember, sorry. Quote Link to comment Share on other sites More sharing options...
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