Hectorq Posted July 5, 2023 Report Share Posted July 5, 2023 Has anyone planned a cruise through Royal? They are horrible at responding, has anyone else had this experience? Should we look at a 3rd party planner? Which is best? Quote Link to comment Share on other sites More sharing options...
Xaa Posted July 6, 2023 Report Share Posted July 6, 2023 HI, If I were you, I would go to the main page and fill out the form to the right for MEI travel and work with one of their experts. It will never cost you more and often there are savings. Plus you get the benefit of their skill set to manage the folks at Royal. BrianB, RCIfan1912 and baltodave 3 Quote Link to comment Share on other sites More sharing options...
RCIfan1912 Posted July 6, 2023 Report Share Posted July 6, 2023 Yeah no way I would book a cruise direct with the line anymore. I have done it in the past but no more. My TA has handled so much crap for me that would have drove me nuts or possibly never would have been charged or fixed. Quote Link to comment Share on other sites More sharing options...
baltodave Posted July 6, 2023 Report Share Posted July 6, 2023 Agree with the others about using a travel agent (TA). We used to use cruise.com (one of the big boys). Since they are so big, we got some extra perks like extra OBC. But a year or so ago, we switched to a TA with MEI and haven't looked back. With MEI, you might not get the extra perks, but the service is just fantastic. RCIfan1912 and rjweber3 1 1 Quote Link to comment Share on other sites More sharing options...
RCIfan1912 Posted July 6, 2023 Report Share Posted July 6, 2023 12 minutes ago, baltodave said: Agree with the others about using a travel agent (TA). We used to use cruise.com (one of the big boys). Since they are so big, we got some extra perks like extra OBC. But a year or so ago, we switched to a TA with MEI and haven't looked back. With MEI, you might not get the extra perks, but the service is just fantastic. Us too, we used to book with cruise.com because we used to get free gratuities but talk about no communication or help. Now with a true TA that responds to every request within a very, very short period. WAAAYTOOO 1 Quote Link to comment Share on other sites More sharing options...
cmdrfrag Posted July 6, 2023 Report Share Posted July 6, 2023 Our first 2 cruises we booked though Royal, first one was grand, no issues. The second (which was our honeymoon) we encountered a couple of speedbumps that should have been easy to overcome and Royal where a disaster at attempting to sort. One of which was they didn't bother booking us any Transport to and from the airport even though was paid for and was marked on our invoices. I had to go around taxis and buses and ask if we could come with them. Ever since then I've used a TA and its been great to have them fighting in our corner if things go wrong Quote Link to comment Share on other sites More sharing options...
Ampurp85 Posted July 6, 2023 Report Share Posted July 6, 2023 I think OP is trying to plan a wedding which might not be something a TA would be able to do. I thought there was some sort of specialized department for that . ChessE4 and Ryan79 2 Quote Link to comment Share on other sites More sharing options...
Linda R Posted July 6, 2023 Report Share Posted July 6, 2023 Yes, always use a travel agent. They are fabulous to use for any trips. Quote Link to comment Share on other sites More sharing options...
AshleyDillo Posted July 6, 2023 Report Share Posted July 6, 2023 7 hours ago, Ampurp85 said: I think OP is trying to plan a wedding which might not be something a TA would be able to do. I thought there was some sort of specialized department for that . You're correct. If they don't want to have the wedding on the ship, then certainly a TA can help coordinate a group booking but Royal has a wedding planning department they need to use for a ceremony on the ship or the private islands. What I've read is they aren't the best at communicating before the cruise but once on the ship it's a good experience. Sounds like the typical customer service experience differences between ship side and shoreline Ampurp85 1 Quote Link to comment Share on other sites More sharing options...
monctonguy Posted December 28, 2023 Report Share Posted December 28, 2023 100%..i have been trying for 2 days to get ahold of anyone at "the wedding experience"....i have been on hold With Royal now today for 45 minutes as they cant get ahold of anyone either. All their phone lines are dead, their social media has been dead the past 2 months...little worried with a the wedding cruise in 57 days and we don't know if we even have a wedding happening at this point. Would never recommend them so far base don this experience. Quote Link to comment Share on other sites More sharing options...
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