Allison25 Posted August 31, 2022 Report Share Posted August 31, 2022 I’ve never sailed with royal Caribbean before but my boyfriend has so we booked the cruise under his name and I was managing the app (logged into his name) we sail on September 10th and I went ahead and did the “Health Status” however I thought I was under my name and selected that I was vaccinated, well I was under his name instead but now I can’t change it because he is unvaccinated and the app is saying that he is vaccinated. Can I call customer support and tell them I made a mistake and have them change it or will we be denied boarding due to this mistake? Help! Quote Link to comment Share on other sites More sharing options...
ChessE4 Posted August 31, 2022 Report Share Posted August 31, 2022 10 hours ago, Allison25 said: I’ve never sailed with royal Caribbean before but my boyfriend has so we booked the cruise under his name and I was managing the app (logged into his name) we sail on September 10th and I went ahead and did the “Health Status” however I thought I was under my name and selected that I was vaccinated, well I was under his name instead but now I can’t change it because he is unvaccinated and the app is saying that he is vaccinated. Can I call customer support and tell them I made a mistake and have them change it or will we be denied boarding due to this mistake? Help! I would call them, but other posts have reported check-in errors and were told they could be fixed at the port. More than one person has clicked the wrong icon. Again, for peace of mind contact them. If your boyfriend has sailed before, he is probably a Crown and Anchor Society (CAS) member, and he can talk to their phone line if the main Royal line is busy. Quote Link to comment Share on other sites More sharing options...
teddy Posted August 31, 2022 Report Share Posted August 31, 2022 Our daughter in law’s pregnancy question was answered incorrectly. We panicked and called immediately. We spoke to the Resolutions Department and they said it could be taken care of at the port. We had zero issues checking in at the port….it went very smoothly. dr martini, asquared17 and WAAAYTOOO 3 Quote Link to comment Share on other sites More sharing options...
Pooch Posted August 31, 2022 Report Share Posted August 31, 2022 Yes but vax status might be different as I believe they are still managing how many unvaccinated passengers on any given sailing. I would definitely call. Additionally people have had success reaching out through Facebook. Quote Link to comment Share on other sites More sharing options...
Paid4c4 Posted September 1, 2022 Report Share Posted September 1, 2022 Last month while answering health questions on the app I came to the block of three questions: Are you vaccinated? Have you been boosted? Are you more than 23 weeks pregnant? I miss read the last question and answered yes! I am a 73 year old man so being pregnant would indeed be a real miracle and shock. I called and was told to disregard the app and just check in normally at the port check in. Our check in at the port was super quick with no mention of my pregnancy. Enjoy your cruise. Bill WAAAYTOOO, asquared17, Vancity Cruiser and 2 others 5 Quote Link to comment Share on other sites More sharing options...
smokeybandit Posted September 1, 2022 Report Share Posted September 1, 2022 27 minutes ago, Paid4c4 said: I am a 73 year old man so being pregnant would indeed be a real miracle and shock. But if you were pregnant you could make enough money to pay for a lot of cruises. Paid4c4, Swar and WAAAYTOOO 3 Quote Link to comment Share on other sites More sharing options...
tonyfsu21 Posted September 1, 2022 Report Share Posted September 1, 2022 Is the “health status” aka the “health questionnaire”? I answered the 3 questions a couple days ago but received an email today (24 hrs before sailing) mentioning the questionnaire but when you check the app there’s nothing there other then “heath status complete”. Is this another Royal IT mess or perhaps I’m missing something? Thanks Quote Link to comment Share on other sites More sharing options...
ChessE4 Posted September 1, 2022 Report Share Posted September 1, 2022 34 minutes ago, tonyfsu21 said: Is the “health status” aka the “health questionnaire”? I answered the 3 questions a couple days ago but received an email today (24 hrs before sailing) mentioning the questionnaire but when you check the app there’s nothing there other then “heath status complete”. Is this another Royal IT mess or perhaps I’m missing something? Thanks You answered everything, so you are OK. At the port, you may be asked if anything has changed. tonyfsu21 1 Quote Link to comment Share on other sites More sharing options...
WAAAYTOOO Posted September 1, 2022 Report Share Posted September 1, 2022 59 minutes ago, ChessE4 said: At the port, you may be asked if anything has changed. Unfortunately, that would mean that @Paid4c4 lost his baby and that would be very sad. [I do realize that @ChessE4 was responding to the OP and not to @Paid4c4 but I couldn’t resist] Vancity Cruiser 1 Quote Link to comment Share on other sites More sharing options...
Pooch Posted September 1, 2022 Report Share Posted September 1, 2022 4 hours ago, Paid4c4 said: Last month while answering health questions on the app I came to the block of three questions: Are you vaccinated? Have you been boosted? Are you more than 23 weeks pregnant? I miss read the last question and answered yes! I am a 73 year old man so being pregnant would indeed be a real miracle and shock. I called and was told to disregard the app and just check in normally at the port check in. Our check in at the port was super quick with no mention of my pregnancy. Enjoy your cruise. Bill And again I think that is not the same as the vax question. If they are indeed still trying to sail with only a certain percentage unvaccinated, the answer to that question is very important. Quote Link to comment Share on other sites More sharing options...
Ampurp85 Posted September 1, 2022 Report Share Posted September 1, 2022 Well, anyone over 23 weeks pregnant isn't allowed to sail, so they would be denied boarding, which is sort of similar to the being positive/not being vaxxed questions of the past. Quote Link to comment Share on other sites More sharing options...
Pooch Posted September 1, 2022 Report Share Posted September 1, 2022 Yes I understand that but if they are looking at, for example, no more than 20% unvaccinated and you indicate you are when you are not, the percentage is now skewed and could affect other passengers wanting to sail. The pregnancy error affects no one and can easily be fixed at the terminal. I realize this is a small thing when it’s one or two cases but in larger quantities it could impact others. Quote Link to comment Share on other sites More sharing options...
Ampurp85 Posted September 2, 2022 Report Share Posted September 2, 2022 3 hours ago, Pooch said: Yes I understand that but if they are looking at, for example, no more than 20% unvaccinated and you indicate you are when you are not, the percentage is now skewed and could affect other passengers wanting to sail. The pregnancy error affects no one and can easily be fixed at the terminal. I realize this is a small thing when it’s one or two cases but in larger quantities it could impact others. Oh....I was replying to the others, sorry. Your point is valid, I wonder how they are going about this since there isn't anything to fill out really to say you are vax now? Pooch 1 Quote Link to comment Share on other sites More sharing options...
Sarah Posted September 2, 2022 Report Share Posted September 2, 2022 I've been very nervous about booking a cruise (it's been so long since my last one). I am completely vaccinated and have been very careful throughout the pandemic so as not to cause worry and additional stress to my vulnerable elderly parents or pass covid on to them. Are there separate areas on the ships for unvaccinated passengers? Quote Link to comment Share on other sites More sharing options...
Pooch Posted September 2, 2022 Report Share Posted September 2, 2022 No, there are no special areas, one big happy cruise family! Quote Link to comment Share on other sites More sharing options...
Sarah Posted September 2, 2022 Report Share Posted September 2, 2022 @Pooch thanks for your quick response Quote Link to comment Share on other sites More sharing options...
SuzanneM Posted September 4, 2022 Report Share Posted September 4, 2022 I was on the phone with a support rep for another thing and she specifically asked if I was vaccinated, so she could fill in that status while she was on the profile. So it's something they're able to update on the phone, I think. Quote Link to comment Share on other sites More sharing options...
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