Hysterically bad customer service

[Dob6854]

I'm a multiple repeat RCCL cruiser. I have another cruise upcoming in may. RCCL has this reservation completely fouled up. I've tried for 2 months to get corrected. Nobody will even answer my requests. The voicemail box at corporate headquarters in Miami has been full for 34 days. I finally just gave up. Shame on RCCL..Daniel O'Brien 

Edited April 8, 2022 by SpeedNoodles
took posters personal phone number out of the post

[SpeedNoodles]

Have you attempted to send them a message via social media? (Facebook, Twitter, Instagram)?

Not that it helps you personally now, but for any new cruisers who may be reading, this is why we so strongly recommend using a good travel agent.

[Moby Dick]

https://www.royalcaribbean.com/about-us/michael-bayley

MICHAEL BAYLEY

President and CEO.

 

and

ROYAL CARIBBEAN CORPORATE OFFICE HEADQUARTERS

Royal Caribbean Corporate Office Headquarters 
Royal Caribbean Cruises Ltd.
Address:
1050 Caribbean Way
Miami, FL 33132 USA
Corporate Phone Number: 1-305-539-6000
Fax Number: 1-305-374-7354
Customer Service Number: 1-866-562-7625
Lost Luggage: 1-800-256-6649
Guest Relations: 1-800-256-6649
International Phone Number: 1-305-341-0204
Crown & Anchor Society: 1-800-526-9723


 

[Moby Dick]

8 minutes ago, jay1021 said:

https://www.royalcaribbean.com/about-us/michael-bayley

MICHAEL BAYLEY

President and CEO.

 

and

ROYAL CARIBBEAN CORPORATE OFFICE HEADQUARTERS

Royal Caribbean Corporate Office Headquarters 
Royal Caribbean Cruises Ltd.
Address:
1050 Caribbean Way
Miami, FL 33132 USA
Corporate Phone Number: 1-305-539-6000
Fax Number: 1-305-374-7354
Customer Service Number: 1-866-562-7625
Lost Luggage: 1-800-256-6649
Guest Relations: 1-800-256-6649
International Phone Number: 1-305-341-0204
Crown & Anchor Society: 1-800-526-9723


 

Or maybe the President and CEO is JASON LIBERTY

[rjac]

That's why you want to use a Travel Agent. Can I get an AMEN?

[MaryCS62]

DH has had to use the email Michael Bayley approach more than once to get all the FCC's from Covid cancelled cruises fixed up, but is annoyed he had to 

[Linda R]

I  also always recommend using a travel agent, just for things like this that may come up.  My travel agent has saved me lots of money and time.  Am always sending her gifts.

[rjac]

1 hour ago, Linda R said:

Am always sending her gifts.

Good for you Linda! I'm sure see appreciates them.

[Kathleen]

I echo sending a message through Twitter. I have had very good luck with getting a response from them. 

[Andysang]

You don't say what your problem is. I call res and get an agent. What do you want ?

 

[Tony Daniel]

I can’t believe how poor RCCLs customer service is. Shocking!!!

Emails take 5-6 weeks to reply and then they don’t address the points detailed. 2hr wait to speak to a customer service rep.

It has really turned me off RCCL.

[Xaa]

I wouldn't use email to communicate with them @Tony Daniel.  Now that the Black Friday barrage is behind them, your wait times should also subside.  You might seek the services of a travel agent, they'll do the calling for you and often can save you money over direct booking, but it will never be more than direct.

Good luck, I hope you get your issue resolved.