Willamy 1 Posted December 17, 2020 Report Share Posted December 17, 2020 We have been waiting over 45 days for our refund. Anyone else having issues? Quote Link to post Share on other sites
twangster 26,743 Posted December 17, 2020 Report Share Posted December 17, 2020 Have you followed up? They may have changed it to an FCC. If so you'll need to reiterate your request for a refund. Quote Link to post Share on other sites
Videojim 2 Posted December 17, 2020 Report Share Posted December 17, 2020 Have the same issue as you! NO, they do not change it to a FCC if you requested a refund; just saying... It has been 47 days since my TA put in the request. Probably Royal is cash poor and was looking forward to revenue for Spring by now. We have 3 more bookings that were made over a year ago for cruises in late April-May 2021 time frame but do not think that TA cruise to England will go! Problem is I will pay over 4K in late January just to be told (probably) that those cruises are cancelled too... Oh, what to do? Hang in there. Let us know if and when you see the money. That will help the rest of us out Jim Quote Link to post Share on other sites
twangster 26,743 Posted December 17, 2020 Report Share Posted December 17, 2020 3 hours ago, Videojim said: they do not change it to a FCC if you requested a refund; just saying... Happened me to twice since the pandemic. Just sayin... Quote Link to post Share on other sites
SpeedNoodles 4,702 Posted December 17, 2020 Report Share Posted December 17, 2020 45 days or 45 business days? If they tell you it's 45 days they mean 45 business days. That being said, I've had all of my refunds come back (deposits and cruise planner refunds) within 2 weeks since August. Quote Link to post Share on other sites
HeWhoWaits 1,236 Posted December 17, 2020 Report Share Posted December 17, 2020 4 hours ago, twangster said: Happened me to twice since the pandemic. Just sayin... Happened to us on one of two bookings on a single cruise (May). Still trying to get that money back. Quote Link to post Share on other sites
Gears 394 Posted December 17, 2020 Report Share Posted December 17, 2020 We have requested refunds through this link on the health and travel alerts page. If I try to enter the same booking number again the system tells me there is already a refund request being processed. https://cancellation.royalcaribbean.com/?brand=R&_ga=2.229053980.1074290171.1608209331-1417170877.1594931665 However, on my profile, there is no record or reference of any bookings, refund requests or FCC amounts. In fact, the only notification received was refunds for Cruise Planner purchases using OBC. If I didn't actually know about the bookings and refund requests, I wouldn't know a thing. The unsettling part is that the only record I have is the original booking and payment confirmations from the travel agent. Quote Link to post Share on other sites
mworkman 2,370 Posted December 17, 2020 Report Share Posted December 17, 2020 We’re waiting on two refunds at this time, one is at the 30 day mark and we just asked for our refund on our Alaska cruise/tour yesterday as the deadline to request nears soon, like the ends of the month. Quote Link to post Share on other sites
Sharla 292 Posted December 17, 2020 Report Share Posted December 17, 2020 Remember it's 45-60 BUSINESS days, not just regular days. So that might make a difference. SpeedNoodles 1 Quote Link to post Share on other sites
Jason12 194 Posted December 21, 2020 Report Share Posted December 21, 2020 Phoned on the 12th December to claw all our money out of booked cruises before it all goes pear shaped, I got all and I mean all refunds on Saturday 19th December exactly a week which is fantastic,not got FCC for deposits yet but I don’t need them yet Quote Link to post Share on other sites
WannaCruise 933 Posted December 21, 2020 Report Share Posted December 21, 2020 I would give them a call and escalate. For the last couple cancellations (cancelled by us), both the cruise planner items and cruise deposit was refunded within a week. They did mention it could be 45 days so was impressed with the time. Quote Link to post Share on other sites
SpeedNoodles 4,702 Posted December 21, 2020 Report Share Posted December 21, 2020 I've been getting my refunds back within 7-10 business days as well (sometimes quicker). WAAAYTOOO 1 Quote Link to post Share on other sites
mworkman 2,370 Posted December 21, 2020 Report Share Posted December 21, 2020 We had our first refund hit our card on Saturday, surprisingly we have full payment due 12/31/20 and the next on 01/14/21 for out TA, which is also a b2b in Europe in April. We will request full refund on these once there canceled, as they were non refundable bookings. WAAAYTOOO 1 Quote Link to post Share on other sites
Videojim 2 Posted January 20 Report Share Posted January 20 Well, here it is, January 19th 2021, and still waiting for a refund... My TA from MEI-Travel confirmed that Royal found the problem with my refund and have cleared the issue. I get to wait another 30 or so days and hopefully I will get the refund that is now about 2 1/2 months since request. I am glad others have received their refund within 2 weeks from request. I too have received the same on immediate requests but this particular refund was a FCC first, then when I saw the pandemic taking longer, requested a full refund... This update is for those who had a FCC, then wanted a refund. Check with your TA of call Royal as somehow the FCC never clears from your account IF you decide to get a refund from the FCC. Just sayin... Matt and Cruisegirl1976 2 Quote Link to post Share on other sites
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