Ogilthorpe Posted January 27, 2020 Report Share Posted January 27, 2020 In the past, I have expected cruise documents to be available on day 49 prior to the cruise (a part of our pre-cruise "ritual" is to print luggage tags at that point ...hoping to have to reprint after a successful Royalup!). We have an upcoming B2B for which the docs were not available at day 49 for the 3/8 Oasis sailing. Today was day 49 for the second week of the B2B and the documents arrived as anticipated. I checked with RCI but received ambiguous answers. Has anyone experienced this before? Does the first week of a B2B create a unique situation? Is my sample set too limited? Do I simply need to wait and book more cruises? Quote Link to comment Share on other sites More sharing options...
JG1209 Posted January 27, 2020 Report Share Posted January 27, 2020 I am at 49 days and counting down and my docs are not available yet. Ogilthorpe 1 Quote Link to comment Share on other sites More sharing options...
pacew Posted January 27, 2020 Report Share Posted January 27, 2020 We are at 35 days and ours are not available. We are ws-gty and haven’t been assigned. So I figured that was why. Ogilthorpe 1 Quote Link to comment Share on other sites More sharing options...
JG1209 Posted January 27, 2020 Report Share Posted January 27, 2020 We are in a grand suite.. room already assigned from the beginning... already checking in online... and nothing... but I have seen people on the same cruise who have gotten theirs... so who knows what the reasoning is LOL Ogilthorpe 1 Quote Link to comment Share on other sites More sharing options...
Lovetocruise2002 Posted January 27, 2020 Report Share Posted January 27, 2020 @Ogilthorpe funny you posted this. I never got mine today for 03/15 sailing that we are both on. Ogilthorpe 1 Quote Link to comment Share on other sites More sharing options...
Ogilthorpe Posted January 27, 2020 Author Report Share Posted January 27, 2020 9 minutes ago, Lovetocruise2002 said: @Ogilthorpe funny you posted this. I never got mine today for 03/15 sailing that we are both on. It appears that I am good company! I will remain optimistic and assume this is result of a pending royalup! pacew and Baked Alaska 1 1 Quote Link to comment Share on other sites More sharing options...
Lovetocruise2002 Posted January 27, 2020 Report Share Posted January 27, 2020 5 minutes ago, Ogilthorpe said: It appears that I am good company! I will remain optimistic and assume this is result of a pending royalup! But we are opposite of you. You got yours today for the second legs right? We did not. This is the first time that we have not received it at 49 days out. Ogilthorpe 1 Quote Link to comment Share on other sites More sharing options...
Ogilthorpe Posted January 27, 2020 Author Report Share Posted January 27, 2020 9 minutes ago, Lovetocruise2002 said: But we are opposite of you. You got yours today for the second legs right? We did not. This is the first time that we have not received it at 49 days out. Could we assume that the $18 Drink package intern was reassigned to issuing luggage tags on day 49?? Neesa, Lovetocruise2002, JG1209 and 1 other 4 Quote Link to comment Share on other sites More sharing options...
WAAAYTOOO Posted January 27, 2020 Report Share Posted January 27, 2020 We had a great deal of trouble with the cruise docs for our upcoming Anthem cruise (7 Feb). After numerous contacts with Michelle, it seems that Royal was showing a balance due on the account. Of course there was not....this cruise had been paid off since last spring (casino-reduced cruises must be paid in full when booked). But this snafu caused 2 lengthy delays in getting our docs. They said they had fixed the problem, but had not, and then said they had fixed it AGAIN but had not. Finally got them. One more example of why a good TA is worth their weight in gold. I recommend that if you have experienced more than 5 days’ delay (beyond 49 days) then you probably need to look into it. Ogilthorpe, Neesa and Lovetocruise2002 1 2 Quote Link to comment Share on other sites More sharing options...
SpeedNoodles Posted January 27, 2020 Report Share Posted January 27, 2020 7 hours ago, Ogilthorpe said: Do I simply need to wait and book more cruises? I'm a fan of this strategy. Sweety, Ogilthorpe and WAAAYTOOO 3 Quote Link to comment Share on other sites More sharing options...
JG1209 Posted January 27, 2020 Report Share Posted January 27, 2020 I do not know if there is any connection, but I booked through a travel agent and she said they get the info about 30 days out and then they send me the edocs and luggage tags.. So maybe since it was booked through a travel agent, there is a delay?? I dont know Quote Link to comment Share on other sites More sharing options...
Lovetocruise2002 Posted January 27, 2020 Report Share Posted January 27, 2020 25 minutes ago, JG1209 said: I do not know if there is any connection, but I booked through a travel agent and she said they get the info about 30 days out and then they send me the edocs and luggage tags.. So maybe since it was booked through a travel agent, there is a delay?? I dont know I use an agent almost every time and there is usually not a delay. Quote Link to comment Share on other sites More sharing options...
JG1209 Posted January 27, 2020 Report Share Posted January 27, 2020 1 minute ago, Lovetocruise2002 said: I use an agent almost every time and there is usually not a delay. Hey- it sounded like a good explanation. I didnt say it was right LOL Ogilthorpe and Lovetocruise2002 2 Quote Link to comment Share on other sites More sharing options...
twangster Posted January 27, 2020 Report Share Posted January 27, 2020 28 minutes ago, JG1209 said: I do not know if there is any connection, but I booked through a travel agent and she said they get the info about 30 days out and then they send me the edocs and luggage tags.. So maybe since it was booked through a travel agent, there is a delay?? I dont know Luggage tags are often not available until 30 days. Sometimes 40 days but 30 days is a safe answer for your TA to provide. Why Royal sometimes doesn't make them available until 30 days is unknown but in truth I don't care because it's still 30 days away at that point so it's hardly something I concern myself with. Quote Link to comment Share on other sites More sharing options...
Lovetocruise2002 Posted January 27, 2020 Report Share Posted January 27, 2020 2 minutes ago, JG1209 said: Hey- it sounded like a good explanation. I didnt say it was right LOL No worries. I think it's just wonky Royal IT again. They are famous for being inconsistent. Quote Link to comment Share on other sites More sharing options...
Hagar Posted January 27, 2020 Report Share Posted January 27, 2020 Really Consistent Inconsistancies Ogilthorpe and Lovetocruise2002 2 Quote Link to comment Share on other sites More sharing options...
Ogilthorpe Posted January 27, 2020 Author Report Share Posted January 27, 2020 When I inquired, I was first told that they had attempted but failed to send them so they verified my email address and said they would try again. Later in the call, I was told that there was no issue, it can be as late as a week before sailing. The inconsistency is real! Lovetocruise2002 1 Quote Link to comment Share on other sites More sharing options...
Lovetocruise2002 Posted January 27, 2020 Report Share Posted January 27, 2020 51 minutes ago, Ogilthorpe said: When I inquired, I was first told that they had attempted but failed to send them so they verified my email address and said they would try again. Later in the call, I was told that there was no issue, it can be as late as a week before sailing. The inconsistency is real! For us, I know it cannot be the email address because they just sent me my SC pre-cruise questionnaire. So I got that, but no cruise docs. Took up @WAAAYTOOO's advice and sent a quick message to my TA so they can figure it out. Not too worried though. I usually don't print my stuff until about two weeks before sailing. WAAAYTOOO and Ogilthorpe 2 Quote Link to comment Share on other sites More sharing options...
SpeedNoodles Posted January 27, 2020 Report Share Posted January 27, 2020 While the timing of their availability may not be any different, I'm not sure why anyone would need them emailed to them when you can just access and print them directly off of the website. Or maybe I'm misunderstanding what people are waiting for emails for. Quote Link to comment Share on other sites More sharing options...
Lovetocruise2002 Posted January 27, 2020 Report Share Posted January 27, 2020 9 minutes ago, SpeedNoodles said: While the timing of their availability may not be any different, I'm not sure why anyone would need them emailed to them when you can just access and print them directly off of the website. Or maybe I'm misunderstanding what people are waiting for emails for. For myself, I was referring to when I log into my account, they are not there. I never get emails lol. Ogilthorpe and SpeedNoodles 2 Quote Link to comment Share on other sites More sharing options...
Ogilthorpe Posted January 27, 2020 Author Report Share Posted January 27, 2020 10 minutes ago, SpeedNoodles said: While the timing of their availability may not be any different, I'm not sure why anyone would need them emailed to them when you can just access and print them directly off of the website. Or maybe I'm misunderstanding what people are waiting for emails for. You are correct that the email is only a nice reminder. For me, neither the tags nor the edocs are available on the site. Everything else is there. Another IT mystery SpeedNoodles 1 Quote Link to comment Share on other sites More sharing options...
JG1209 Posted January 28, 2020 Report Share Posted January 28, 2020 My documents showed up today... so a few days late Ogilthorpe 1 Quote Link to comment Share on other sites More sharing options...
Ogilthorpe Posted February 6, 2020 Author Report Share Posted February 6, 2020 An update: I called today and took a different approach. Rather than go through reservations, I took a path of web assistance, my documents showed up immediately. Working with your travel agent is still the best approach, but for the DYIers out there, if you have a situation similar to what I experienced this approach could solve the eDocs issue. KristiZ, Lovetocruise2002 and SpeedNoodles 3 Quote Link to comment Share on other sites More sharing options...
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