Gwen C Posted December 6, 2019 Report Share Posted December 6, 2019 Does the conceirge write emails to suite guests prior to the cruise? Quote Link to comment Share on other sites More sharing options...
Ogilthorpe Posted December 6, 2019 Report Share Posted December 6, 2019 Yes. In the past, we have heard from the concierge approximately 10 days prior to the sailing. You can correspond with them at this time for Coastal Kitchen Reservations, Cabanas at the Labadee suites beach, etc. Quote Link to comment Share on other sites More sharing options...
WAAAYTOOO Posted December 6, 2019 Report Share Posted December 6, 2019 Just now, Gwen C said: Does the conceirge write emails to suite guests prior to the cruise? It is SOP for the Suites Concierge to contact passengers in Grand Suites and above by email around 5 days prior to embarkation but sometimes they do not for one reason or another. I have always been the primary contact on every cruise that Dan and I have taken and have always been the person to whom the Concierge sent the “Welcome” email - until this past cruise on Brilliance. For whatever reason (no idea why) Dan received the Concierge’s welcome email and, of course, didn't mention it to me. Because I never received an email, I wrote to the Brilliance Concierge at which time she wrote back and told me that she HAD, indeed, reached out. Oops.... So, if you are expecting a Suites Concierge email and haven’t received one yet, make sure the email didn’t go to someone else. If you feel that you should have gotten an email and did not, you can reach out to them directly. Gwen C and Bob_KY 1 1 Quote Link to comment Share on other sites More sharing options...
spiralqueen Posted December 7, 2019 Report Share Posted December 7, 2019 6 hours ago, WAAAYTOOO said: I have always been the primary contact on every cruise that Dan and I have taken and have always been the person to whom the Concierge sent the “Welcome” email When you say the primary contact, do you mean you were listed as Passenger #1 on the invoice and therefore it went to you? Quote Link to comment Share on other sites More sharing options...
Lovetocruise2002 Posted December 7, 2019 Report Share Posted December 7, 2019 1 minute ago, spiralqueen said: When you say the primary contact, do you mean you were listed as Passenger #1 on the invoice and therefore it went to you? Usually whoever’s email address is attached to the reservation. Quote Link to comment Share on other sites More sharing options...
spiralqueen Posted December 7, 2019 Report Share Posted December 7, 2019 9 minutes ago, Lovetocruise2002 said: Usually whoever’s email address is attached to the reservation. Excellent, that’s definitely me. Thanks! ETA: Yes, I AM already researching and planning for sky class in 2 years time, why do you ask? This is totally sane behavior. Don’t judge me. GeorgiaGirl85, Fairlynew, Lovetocruise2002 and 5 others 3 5 Quote Link to comment Share on other sites More sharing options...
WAAAYTOOO Posted December 7, 2019 Report Share Posted December 7, 2019 11 hours ago, spiralqueen said: When you say the primary contact, do you mean you were listed as Passenger #1 on the invoice and therefore it went to you? Yes Quote Link to comment Share on other sites More sharing options...
wordell1 Posted December 7, 2019 Report Share Posted December 7, 2019 Can you give some examples of what you ask the concierge to do for you? Do you request dinner reservations etc when you get the email? Quote Link to comment Share on other sites More sharing options...
twangster Posted December 7, 2019 Report Share Posted December 7, 2019 2 minutes ago, wordell1 said: Can you give some examples of what you ask the concierge to do for you? Do you request dinner reservations etc when you get the email? Yes, especially on ships with a Coastal Kitchen suite restaurant. Neesa 1 Quote Link to comment Share on other sites More sharing options...
Fairlynew Posted December 7, 2019 Report Share Posted December 7, 2019 We also found the concierges to be very helpful once on board. They can resolve billing questions and also change show reservations if needed. Generally, Sky Class guests only need to reserve the comedy show. Once we boarded, we found we had a conflict with the time we had reserved. The concierge was able to change this for us. Quote Link to comment Share on other sites More sharing options...
Lovetocruise2002 Posted December 7, 2019 Report Share Posted December 7, 2019 The way I always like to think of it is that concierges basically save you from having to line up at guest services. Anything they can do at guest services, the suite concierge can take care of it for you, and then some. Fairlynew and Neesa 2 Quote Link to comment Share on other sites More sharing options...
spiralqueen Posted December 7, 2019 Report Share Posted December 7, 2019 4 hours ago, Lovetocruise2002 said: The way I always like to think of it is that concierges basically save you from having to line up at guest services. Anything they can do at guest services, the suite concierge can take care of it for you, and then some. I assume one of the exceptions to this is if you wanted to add money to a cash account if you didn’t have a credit card hooked up. Quote Link to comment Share on other sites More sharing options...
Lovetocruise2002 Posted December 7, 2019 Report Share Posted December 7, 2019 1 hour ago, spiralqueen said: I assume one of the exceptions to this is if you wanted to add money to a cash account if you didn’t have a credit card hooked up. I have zero experience with this so I cannot confirm or deny this... Quote Link to comment Share on other sites More sharing options...
MadamG2U Posted December 7, 2019 Report Share Posted December 7, 2019 We board the Oasis on the 15th. I have not heard from the concierge or from our genie. I'm just gonna roll with the punches Quote Link to comment Share on other sites More sharing options...
WAAAYTOOO Posted December 7, 2019 Report Share Posted December 7, 2019 10 minutes ago, MadamG2U said: We board the Oasis on the 15th. I have not heard from the concierge or from our genie. I'm just gonna roll with the punches You will, most likely, not hear from the Suites’ Concierge if you are in Star Class. That job is superseded by the Genie. You absolutely should have heard from the Genie by now. I recommend you reach out to them. Send an email to [email protected]rccl.com. That is my Genie’s email address (Joyce). While she will definitely NOT be your Genie (she leaving on vacation next week) she can get the comm started with whomever will be your Genie. You definitely need to have some pre-boarding comm. There are lots of things that need to be coordinated. Good luck. You will love Oasis. She is gorgeous spiralqueen 1 Quote Link to comment Share on other sites More sharing options...
Lovetocruise2002 Posted December 7, 2019 Report Share Posted December 7, 2019 29 minutes ago, MadamG2U said: We board the Oasis on the 15th. I have not heard from the concierge or from our genie. I'm just gonna roll with the punches You probably should have heard from your Genie by now. I would look into that. Quote Link to comment Share on other sites More sharing options...
MadamG2U Posted December 8, 2019 Report Share Posted December 8, 2019 19 hours ago, WAAAYTOOO said: You will, most likely, not hear from the Suites’ Concierge if you are in Star Class. That job is superseded by the Genie. You absolutely should have heard from the Genie by now. I recommend you reach out to them. Send an email to [email protected]rccl.com. That is my Genie’s email address (Joyce). While she will definitely NOT be your Genie (she leaving on vacation next week) she can get the comm started with whomever will be your Genie. You definitely need to have some pre-boarding comm. There are lots of things that need to be coordinated. Good luck. You will love Oasis. She is gorgeous Thank you so much! I just reached out. Can't wait to board her! spiralqueen 1 Quote Link to comment Share on other sites More sharing options...
MadamG2U Posted December 8, 2019 Report Share Posted December 8, 2019 19 hours ago, Lovetocruise2002 said: You probably should have heard from your Genie by now. I would look into that. Thank you I just reached out to them. spiralqueen 1 Quote Link to comment Share on other sites More sharing options...
WAAAYTOOO Posted December 8, 2019 Report Share Posted December 8, 2019 4 hours ago, MadamG2U said: Thank you so much! I just reached out. Can't wait to board her! You are very welcome. I hope you hear something very soon. Enjoy your cruise. spiralqueen 1 Quote Link to comment Share on other sites More sharing options...
MadamG2U Posted December 9, 2019 Report Share Posted December 9, 2019 1 hour ago, WAAAYTOOO said: You are very welcome. I hope you hear something very soon. Enjoy your cruise. I've been emailing with Joyce, feeling much better now Baked Alaska and spiralqueen 2 Quote Link to comment Share on other sites More sharing options...
WAAAYTOOO Posted December 9, 2019 Report Share Posted December 9, 2019 19 minutes ago, MadamG2U said: I've been emailing with Joyce, feeling much better now I am so happy to hear that she got back in touch with you. I just love her to death. She will get you all squared away. spiralqueen 1 Quote Link to comment Share on other sites More sharing options...
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