AnnetteJackson

We are so glad that we could jump in and try to help you out.  It does take some time to talk to all areas at the cruise line, and sometimes it doesn't work out this well, but so glad we could  could help keep your spring break plans in place.  Im sure once the kids see the new ship and the changes they will be excited and then all the new changes on Cocoa Cay. 
I know many times people will ask Matt or our agents, "why should I use a Travel Agent"  its these situations where you need a few other people in your corner to fight for you - and we are happy to do that for all our clients.

Just an update to this string....
If you look you will see there was a new string created with an update
We were able to jump in and work with Royal to get a satisfying resolution for alamode123.
Sometimes these situations take a little longer  - but we always strive to help take some of the stress out of planning a vacation - even if it was caused by the cruise line!
 

We are so glad that we could jump in and try to help you out.  It does take some time to talk to all areas at the cruise line, and sometimes it doesn't work out this well, but so glad we could  could help keep your spring break plans in place.  Im sure once the kids see the new ship and the changes they will be excited and then all the new changes on Cocoa Cay. 
I know many times people will ask Matt or our agents, "why should I use a Travel Agent"  its these situations where you need a few other people in your corner to fight for you - and we are happy to do that for all our clients.

Just an update to this string....
If you look you will see there was a new string created with an update
We were able to jump in and work with Royal to get a satisfying resolution for alamode123.
Sometimes these situations take a little longer  - but we always strive to help take some of the stress out of planning a vacation - even if it was caused by the cruise line!
 

We are so glad that we could jump in and try to help you out.  It does take some time to talk to all areas at the cruise line, and sometimes it doesn't work out this well, but so glad we could  could help keep your spring break plans in place.  Im sure once the kids see the new ship and the changes they will be excited and then all the new changes on Cocoa Cay. 
I know many times people will ask Matt or our agents, "why should I use a Travel Agent"  its these situations where you need a few other people in your corner to fight for you - and we are happy to do that for all our clients.

We are so glad that we could jump in and try to help you out.  It does take some time to talk to all areas at the cruise line, and sometimes it doesn't work out this well, but so glad we could  could help keep your spring break plans in place.  Im sure once the kids see the new ship and the changes they will be excited and then all the new changes on Cocoa Cay. 
I know many times people will ask Matt or our agents, "why should I use a Travel Agent"  its these situations where you need a few other people in your corner to fight for you - and we are happy to do that for all our clients.

Just an update to this string....
If you look you will see there was a new string created with an update
We were able to jump in and work with Royal to get a satisfying resolution for alamode123.
Sometimes these situations take a little longer  - but we always strive to help take some of the stress out of planning a vacation - even if it was caused by the cruise line!
 

We are so glad that we could jump in and try to help you out.  It does take some time to talk to all areas at the cruise line, and sometimes it doesn't work out this well, but so glad we could  could help keep your spring break plans in place.  Im sure once the kids see the new ship and the changes they will be excited and then all the new changes on Cocoa Cay. 
I know many times people will ask Matt or our agents, "why should I use a Travel Agent"  its these situations where you need a few other people in your corner to fight for you - and we are happy to do that for all our clients.

As I've thought about this and in particular your last sentence in reference to your daughters accepting this:
I can safely predict that won't be an issue.  
You have displayed great patience and resolve as this has played out.  Sure at moments it has gotten to you, and how couldn't it?  In the end you let it play out, maintained faith in Sharla and MEI Travel and worked towards a resolution.  That is commendable.
Our children watch and learn from us in subtle ways none of us appreciate from their early years to later in life.  My kids have endured flat tires, locked up brake calipers, hotels that didn't come close to the brochure, flights delays, lost luggage, pets pass and so on.  It didn't take me long to learn that their reaction mirrored my own during life's challenging moments.
This is a process for them too but I'm confident you will find they handle it with as much grace as you have despite how frustrating it has been.    After all, they learned that from you.  
 

Just an update to this string....
If you look you will see there was a new string created with an update
We were able to jump in and work with Royal to get a satisfying resolution for alamode123.
Sometimes these situations take a little longer  - but we always strive to help take some of the stress out of planning a vacation - even if it was caused by the cruise line!
 

We are so glad that we could jump in and try to help you out.  It does take some time to talk to all areas at the cruise line, and sometimes it doesn't work out this well, but so glad we could  could help keep your spring break plans in place.  Im sure once the kids see the new ship and the changes they will be excited and then all the new changes on Cocoa Cay. 
I know many times people will ask Matt or our agents, "why should I use a Travel Agent"  its these situations where you need a few other people in your corner to fight for you - and we are happy to do that for all our clients.

We are so glad that we could jump in and try to help you out.  It does take some time to talk to all areas at the cruise line, and sometimes it doesn't work out this well, but so glad we could  could help keep your spring break plans in place.  Im sure once the kids see the new ship and the changes they will be excited and then all the new changes on Cocoa Cay. 
I know many times people will ask Matt or our agents, "why should I use a Travel Agent"  its these situations where you need a few other people in your corner to fight for you - and we are happy to do that for all our clients.

Just an update to this string....
If you look you will see there was a new string created with an update
We were able to jump in and work with Royal to get a satisfying resolution for alamode123.
Sometimes these situations take a little longer  - but we always strive to help take some of the stress out of planning a vacation - even if it was caused by the cruise line!
 

We are so glad that we could jump in and try to help you out.  It does take some time to talk to all areas at the cruise line, and sometimes it doesn't work out this well, but so glad we could  could help keep your spring break plans in place.  Im sure once the kids see the new ship and the changes they will be excited and then all the new changes on Cocoa Cay. 
I know many times people will ask Matt or our agents, "why should I use a Travel Agent"  its these situations where you need a few other people in your corner to fight for you - and we are happy to do that for all our clients.

We are so glad that we could jump in and try to help you out.  It does take some time to talk to all areas at the cruise line, and sometimes it doesn't work out this well, but so glad we could  could help keep your spring break plans in place.  Im sure once the kids see the new ship and the changes they will be excited and then all the new changes on Cocoa Cay. 
I know many times people will ask Matt or our agents, "why should I use a Travel Agent"  its these situations where you need a few other people in your corner to fight for you - and we are happy to do that for all our clients.

Sharla and Annette at MEI have gone above and beyond and have gotten a vacation that at least I am happy with and at no extra cost to me. My daughters need some convincing, but I have 8 months to do so.

I wanted to chime in on this....
I know this is disappointing, but I didn't want everyone thinking that this was just a Royal issue.
Sharla and I are this and working with Royal,  and Im sure Royal will try to work the best option for you and everyone else that got displaced from this cruise and the several other chartered cruises that were announced this week.  While right now it seems this is only a Royal issue, in my past 18 plus years in the industry I can tell you this has happened on most cruise lines - NCL, RCCL and even Disney - in fact I have had to move a group of 24 staterooms from a Disney cruise because of a charter. 
The cruise lines will put out the generic letter for what they are going to offer to each guest, but each guests situations are a little different and they do try to work with the displaced guests as best they can.  I do not want to give examples of what has been given from different cruise lines, as it is all dependent on what each situation is as to what they may authorize to do for each guest.  This is a chance for your travel planner to jump in to work for you.  Please know that MEI-Travel and the other Travel planners out there you guys are working with fight for you and your vacation plans to take some of this stress off of you especially when things go wrong.
Hang tight as we hope we can make this better.  We cant make it right, but we can try to help.

I wanted to chime in on this....
I know this is disappointing, but I didn't want everyone thinking that this was just a Royal issue.
Sharla and I are this and working with Royal,  and Im sure Royal will try to work the best option for you and everyone else that got displaced from this cruise and the several other chartered cruises that were announced this week.  While right now it seems this is only a Royal issue, in my past 18 plus years in the industry I can tell you this has happened on most cruise lines - NCL, RCCL and even Disney - in fact I have had to move a group of 24 staterooms from a Disney cruise because of a charter. 
The cruise lines will put out the generic letter for what they are going to offer to each guest, but each guests situations are a little different and they do try to work with the displaced guests as best they can.  I do not want to give examples of what has been given from different cruise lines, as it is all dependent on what each situation is as to what they may authorize to do for each guest.  This is a chance for your travel planner to jump in to work for you.  Please know that MEI-Travel and the other Travel planners out there you guys are working with fight for you and your vacation plans to take some of this stress off of you especially when things go wrong.
Hang tight as we hope we can make this better.  We cant make it right, but we can try to help.

I wanted to chime in on this....
I know this is disappointing, but I didn't want everyone thinking that this was just a Royal issue.
Sharla and I are this and working with Royal,  and Im sure Royal will try to work the best option for you and everyone else that got displaced from this cruise and the several other chartered cruises that were announced this week.  While right now it seems this is only a Royal issue, in my past 18 plus years in the industry I can tell you this has happened on most cruise lines - NCL, RCCL and even Disney - in fact I have had to move a group of 24 staterooms from a Disney cruise because of a charter. 
The cruise lines will put out the generic letter for what they are going to offer to each guest, but each guests situations are a little different and they do try to work with the displaced guests as best they can.  I do not want to give examples of what has been given from different cruise lines, as it is all dependent on what each situation is as to what they may authorize to do for each guest.  This is a chance for your travel planner to jump in to work for you.  Please know that MEI-Travel and the other Travel planners out there you guys are working with fight for you and your vacation plans to take some of this stress off of you especially when things go wrong.
Hang tight as we hope we can make this better.  We cant make it right, but we can try to help.

I wanted to chime in on this....
I know this is disappointing, but I didn't want everyone thinking that this was just a Royal issue.
Sharla and I are this and working with Royal,  and Im sure Royal will try to work the best option for you and everyone else that got displaced from this cruise and the several other chartered cruises that were announced this week.  While right now it seems this is only a Royal issue, in my past 18 plus years in the industry I can tell you this has happened on most cruise lines - NCL, RCCL and even Disney - in fact I have had to move a group of 24 staterooms from a Disney cruise because of a charter. 
The cruise lines will put out the generic letter for what they are going to offer to each guest, but each guests situations are a little different and they do try to work with the displaced guests as best they can.  I do not want to give examples of what has been given from different cruise lines, as it is all dependent on what each situation is as to what they may authorize to do for each guest.  This is a chance for your travel planner to jump in to work for you.  Please know that MEI-Travel and the other Travel planners out there you guys are working with fight for you and your vacation plans to take some of this stress off of you especially when things go wrong.
Hang tight as we hope we can make this better.  We cant make it right, but we can try to help.

I wanted to chime in on this....
I know this is disappointing, but I didn't want everyone thinking that this was just a Royal issue.
Sharla and I are this and working with Royal,  and Im sure Royal will try to work the best option for you and everyone else that got displaced from this cruise and the several other chartered cruises that were announced this week.  While right now it seems this is only a Royal issue, in my past 18 plus years in the industry I can tell you this has happened on most cruise lines - NCL, RCCL and even Disney - in fact I have had to move a group of 24 staterooms from a Disney cruise because of a charter. 
The cruise lines will put out the generic letter for what they are going to offer to each guest, but each guests situations are a little different and they do try to work with the displaced guests as best they can.  I do not want to give examples of what has been given from different cruise lines, as it is all dependent on what each situation is as to what they may authorize to do for each guest.  This is a chance for your travel planner to jump in to work for you.  Please know that MEI-Travel and the other Travel planners out there you guys are working with fight for you and your vacation plans to take some of this stress off of you especially when things go wrong.
Hang tight as we hope we can make this better.  We cant make it right, but we can try to help.

I wanted to chime in on this....
I know this is disappointing, but I didn't want everyone thinking that this was just a Royal issue.
Sharla and I are this and working with Royal,  and Im sure Royal will try to work the best option for you and everyone else that got displaced from this cruise and the several other chartered cruises that were announced this week.  While right now it seems this is only a Royal issue, in my past 18 plus years in the industry I can tell you this has happened on most cruise lines - NCL, RCCL and even Disney - in fact I have had to move a group of 24 staterooms from a Disney cruise because of a charter. 
The cruise lines will put out the generic letter for what they are going to offer to each guest, but each guests situations are a little different and they do try to work with the displaced guests as best they can.  I do not want to give examples of what has been given from different cruise lines, as it is all dependent on what each situation is as to what they may authorize to do for each guest.  This is a chance for your travel planner to jump in to work for you.  Please know that MEI-Travel and the other Travel planners out there you guys are working with fight for you and your vacation plans to take some of this stress off of you especially when things go wrong.
Hang tight as we hope we can make this better.  We cant make it right, but we can try to help.

I wanted to chime in on this....
I know this is disappointing, but I didn't want everyone thinking that this was just a Royal issue.
Sharla and I are this and working with Royal,  and Im sure Royal will try to work the best option for you and everyone else that got displaced from this cruise and the several other chartered cruises that were announced this week.  While right now it seems this is only a Royal issue, in my past 18 plus years in the industry I can tell you this has happened on most cruise lines - NCL, RCCL and even Disney - in fact I have had to move a group of 24 staterooms from a Disney cruise because of a charter. 
The cruise lines will put out the generic letter for what they are going to offer to each guest, but each guests situations are a little different and they do try to work with the displaced guests as best they can.  I do not want to give examples of what has been given from different cruise lines, as it is all dependent on what each situation is as to what they may authorize to do for each guest.  This is a chance for your travel planner to jump in to work for you.  Please know that MEI-Travel and the other Travel planners out there you guys are working with fight for you and your vacation plans to take some of this stress off of you especially when things go wrong.
Hang tight as we hope we can make this better.  We cant make it right, but we can try to help.

Todd,
Our goal at MEI-Travel it to make the planning and rechecking process on reservations easier for you - not to add stress or not provide information to you.  I am sorry that this ball got dropped on the quote.  I am looking into this and going to speak to the agent, but I wanted to reach out and let you - and anyone else reading this know - that if you ever encounter any issues with an agent, I am here to help.  At any time you can contact me at [email protected] and let me know what is going on.  I will then find a better fit for you within the agency.  Thank you for your honest feedback.  The only way to improve sometimes is to know of a weakness.

Todd,
Our goal at MEI-Travel it to make the planning and rechecking process on reservations easier for you - not to add stress or not provide information to you.  I am sorry that this ball got dropped on the quote.  I am looking into this and going to speak to the agent, but I wanted to reach out and let you - and anyone else reading this know - that if you ever encounter any issues with an agent, I am here to help.  At any time you can contact me at [email protected] and let me know what is going on.  I will then find a better fit for you within the agency.  Thank you for your honest feedback.  The only way to improve sometimes is to know of a weakness.