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AnnetteJackson

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Everything posted by AnnetteJackson

  1. They should do this for you. Its called a complimentary upgrade - where you ask for an upgrade knowing that you will not get a refund. Even in the TA call center we can get someone that is not aware they can do it and we have to call back.... so good luck!
  2. Be careful with this..... with the amount of FCC they are going to be processing it could take a month before you get that FCC that you could then apply. The FCC will also have the cruise you cancelled on it with the sailing and date - many times they will catch this and not allow it to be applied to the same sailing you were on, but a different one.
  3. If you are cruising in the next month or so, I would watch for price dips so that you can possibly adjust to an upgrade for what you are already paying or pay a smaller amount to upgrade. Seeing lots of people in March where they paid for interior and for the same price they are moving up to Balcony or even Spacious Balcony. Cant get the refund on the cost, but at least get a better room.
  4. They can combine it once on board but not before. You would have to go to Guest Services and have them move it around for you. The adult guest in that room would need to be present as well.
  5. You can continue to watch the cruise or ask your TA to do that for you. The sailings are dropping in price and there are some good deals to be had. Once you have paid in full and its past your paid in full date, you can complimentary upgrade your room to a higher category but not get a refund for the difference in price you paid. Right now the cruise lines are so busy with the cancellations close in, that I/m sure its hard for the inventory management team to work too far out to look at pricing that might entice people to book close in cruises. May 24th while close is a long way away from today with a lot of things that could happen. Just keep watching.
  6. But just to clarify on this one.... cause I already had 2 emails about why the ships are still going to Labadee...... This is a level 4 in Haiti for violence... not a level 4 from the CDC because of the virus.
  7. Yes, but I would double check once you get on board. Sometimes the link between your reservation gets missed when they are assigning tables. They can fix it quickly at the dining room, but check your table numbers once you get your key.
  8. Hey there, In reading this post, if you prefer to work with the agent that was covering. please reach out to me and we can chat about moving you to a good fit for you. Everyone works differently as a client and a vacation planner, so sometimes its about making that right connection with the person handling your vacation.
  9. Hey there, Please reach out to me so I can look into your reservations. If things are not working well with the agent you are with, I am happy to have another agent jump in and help you. This is not the level of service that we are wanting to provide, so I cannot jump in and make corrections if I am not aware of issues. Please reach out to me at [email protected]
  10. You may have already called and taken care of this... but you can ask for them for the upgrade for no refund and they will do a price protected upgrade at no charge for you. Sad you cant get that extra money back, but a much nicer cabin than you had paid for.... and you didnt have to play the upgrade bid game!
  11. Your travel agent will have to do it as the cruise line will not do it for you, but yes a name change between them should be doable. If not, moving them on board will take maybe 5 minutes. I did this for @Matt on the Freedom cruise and no big deal once on board.
  12. Im not sure when you cruise but it might could be fixed now. But once on board as long as there is a bed for the person in the room they will change them at guest services with no issues.
  13. I have flown recently as well and yes you may see a few people that will have masks on when you are out, but in general most people are mentioning - even in the Atlanta airport - that everyone needs to wash their hands to help protect themselves. The cruise lines are updating to those booked a couple of times a week and I recommend that people find out what the cruise line is recommending from the cruise line or ask your travel provider. There is a lot of misinformation on boards, Facebook, and quite frankly in the news also, but if you have a question about how things will be handled - i would go straight to the source and not be led astray by others. I know they mean well, but each person has to make a decision for themselves based on facts from supplier. Doctor, and discussion with those in the know. If you are not getting updates, call and make sure that your email is correctly loaded with the cruiseline.
  14. How nice is that! I would give Royal a call or check with your TA to see if they can see that there is a request for OBC on your reservation. Sometimes they do get loaded a couple of weeks before you take your cruise, but a call to ask about it might get it added early for you ?
  15. Thank you for reaching out to us! We do work with clients all over the world, but there can be a few situations where we will not be able to take over an existing reservation. Please feel free to reach out to me if you should need any further assistance.
  16. Thank you so much for supporting Matt by using MEI-Travel to book your travel. Many people hate to get on the phone so we totally have many ways we can get that number from you. Some elect to Fax, some a quick phone call one time, and some clients will send part in an email and part in a text message. Its amazing as a person that LOVES to talk on the phone to see how many people avoid it like the plague. Our agents will also work with the client with what they are most comfortable with. And yes, once we have your card on file, we can ask you with the last 4 digits if its ok to use that card. It makes the next bookings and final payments much easier for everyone.
  17. Ken, Many times when things are in limbo we advise that you wait until the cruise lines make a policy. If you try to move before that you could miss out on the offerings they give to others booked on the same cruise. It can be frustrating to wait for them to decide, but it is the best plan.
  18. Hey Easy.. book as Baby and your last name and use the due date. Then when the baby is born you can adjust all that on the reservation. Congrats on the new baby!
  19. While these are OBC given by a particular TA remember that TAs are more than ways to get money back on your trip. They do work for you on your cruise and the cruise line pays them a commission. if they are giving you back a "gift" of OBC it is coming most times out of the agents pocket. The level of service you get could suffer if they are giving you back everything they would be making on the cruise as an OBC. I recommend interviewing a few agents and asking questions about services provided, will they price adjust for you, is there a fee as some agencies do have fees to work with them and some do not, knowledge of the product, how they communicate with clients, and gifts. And this is a short list - haha You are trusting this person with your vacation, memories and credit card.... make sure you know what you are getting
  20. You can always get the towels by the pool. I like to have my own towels to take off the ship in port because they are not as bulky and fit my bag. Here is what I call my "shamwow" towel https://www.amazon.com/gp/product/B07MJKPFHC/ref=ppx_yo_dt_b_asin_title_o02_s00?ie=UTF8&psc=1
  21. Another vote for read the fine print closely. AND not all RCCL Gift Cards are created equal so always check before you buy. Some of these gift cards can not be applied to a reservation that is booked with a Travel Planner, used with a group booking, not on holiday sailings or combined with Casino Rates for example of things I have seen with these over the years.
  22. You can always call in and ask for these to be in your room on a certain day or every night!
  23. Dont forget about Royals air program as well. You can book refundable air and pay for it at final payment time. It can be cancelled at anytime up until final payment. It could give you a better rate - or at least a rate you would consider booking at while you shop for air.
  24. Royal knows that this is a very popular request and has now started having restrictions on the connecting rooms. Many times you can find connecting for 3 with 4 guests, but sometimes the connecting triples can be tough to find. Many times for this we have to ask for exceptions and work with Royal to try to get what our clients need. It is really hard to get rooms like this when booing online. I suggest asking the help of a TA or calling in to ask for help with Royal.
  25. If you are concerned about the time between when you board and when you can get in your room, you can take pictures of each of the passes and send to that person so they have their boarding pass with them until they get in the room.
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