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Royal Caribbean Chairman: We're working on protocols and procedures to protect guests against COVID-19

In:
26 May 2020
By: 
Matt Hochberg

Royal Caribbean Cruises Chairman Ltd. Chairman and CEO Richard Fain issued a new video update aimed at travel agents that talked about what the cruise line is doing behind the scenes to keep guests safe once cruises resume.

Mr. Fain indicated that Royal Caribbean is working on a detailed set of protocols and procedures that aim to provide guests a level of confidence that cruising is safe.

While other companies are trying to get back to business as soon as possible, Royal Caribbean is opting to take the time to sort out the best possible approach.

"We aren't operating today, and therefore, we have the luxury of time to develop and to refine our ideas. We have the time to put together a blue ribbon group of experts to advise us and to help us chart the absolutely best course."

"So stay tuned. We will soon be talking more about our way forward, and when we do, I believe in fact, I'm confident, that you will say that we have used our time wisely."

Mr. Fain also indicated that Royal Caribbean is considering opening their headquarter offices in Florida sometime next month. Their offices in China have been open and operating for almost two months now.

As has become his trademark in each video, Mr. Fain offered a positive and encouraging outlook on what the future holds for us all.

"But this too shall pass. It will leave an indelible mark on our country and on our psyche. But it will pass because we are stronger than this disease. We are determined to take the necessary steps to bring it under control and to live our lives again, just as we did after September 11th."

"Onward and upward. Step by step together. Stay safe out there. Oh, and don't forget, washing your hands is still important."

You can view the other videos that Mr. Fain has produced over the last few weeks:

Top 9 bad mistakes to make on a Royal Caribbean cruise

In:
26 May 2020
By: 
Matt Hochberg

Going on a cruise vacation is a great choice, but you definitely want to avoid certain pitfalls and bad advice to ensure you do not have a terrible experience.

All too often, I hear from first time cruisers who make one of these rookie mistakes that costs them time, money or both. So prevent yourself from becoming "that guy" and heed this advice!

Booking a flight the same day your cruise leaves

Perhaps the most common mistake made by anyone is booking a flight that arrives to the city their cruise departs from on the same day the cruise is set to begin.

It may seem like the logical thing to do, especially if you are trying to balance your work commitments or save money on a hotel room. But flying in the same day means a flight delay/cancellation or lost luggage could ruin your entire vacation before it starts.

Instead, book a flight that gets you in at least a day before the cruise is scheduled to depart. You can book a hotel near the port or airport, and take advantage of not only an earlier start to your vacation, but an opportunity to explore the surrounding area.

Waiting to book shore excursions until on your cruise

The ports of call your cruise ship will visit offers plenty to see and do, but if you try to "wing it" and book something in the port or onboard your ship, you are denying yourself the opportunity to learn as much as possible about what is available to you.

Trying to figure out what to do on the ship or in port means less time to see all options, as well as price shop. You also risk the activity you really wanted to do selling out.

Take advantage of the weeks and months leading up to your cruise by learning about everything you can do online, and have it planned before you get on your cruise.

Intentionally break the rules

Perhaps the dumbest mistake to make is thinking the cruise ship rules do not apply to you and purposefully circumventing them.

Whether smoking on your balcony, skipping muster drill, sneaking in alcohol, or any other clearly stated rule that you choose to ignore out of spite or "for fun" is just plain wrong and puts others at risk, as well as has the potential to get you in trouble.

The rules are in place for a reason, and more importantly, you must abide by them while on Royal Caribbean's vessels. It is their way, or the highway (back home).

Not keeping track of your time while in port

While it may seem easy to think you have plenty of time to get back to your ship, you definitely do not want to forget the all-aboard time.

Royal Caribbean provides set hours for each port stop it makes, and you absolutely need to be keeping track of the local time, as well as how long it may take to get back to ensure you are back onboard before they pull up the gangway.

Keep in mind that the ship may be scheduled to leave at a certain time, but the all-aboard time is usually 30 minutes or more earlier. So if you are scheduled to be in port until 8pm, that means guests may have to be back by 7:30pm.

One more important tip, make sure you are on the same time as ship. A lot of times your ship will change timezones but may or may not adjust to local time, so make sure your watch/phone is in synch with the ship's onboard time.

Not putting your phone into airplane mode

Want to avoid coming home to a cell phone bill in the thousands of dollars? Make sure once you get on your ship on embarkation day, you put your phone into airplane mode.

Your phone connecting to the ship or island cell tower can mean huge roaming charges, since the local carriers will charge your carrier exorbitant prices for the privilege of using their network.

After getting onboard the ship on day one, be sure to switch your phone over to airplane mode to avoid it connecting to any cellular network. You can still use the ship's wifi while in airplane mode.

Looking at only price when picking a sailing

The cost of a cruise is a major factor to consider when picking the right vacation, but it should not be the only consideration. Looking purely at the price may mean you pick a cruise during a time of year that compromises on the weather.

Prices are typically low during the fall months because of hurricane season, as well as prices for Alaska cruises in May and September will be cheaper, but you may find significantly colder and/or wetter weather waiting for you.

While there is never a sailing that is guaranteed to have great/perfect weather, be sure to weigh the cheapest month to go on a cruise versus what you are giving up by going during those times.

Not considering travel insurance

Travel insurance is an optional add-on to consider, but completely ignoring it is a big mistake.

While not for everyone, travel insurance is something that if you ever need it, will feel like the best money you ever spent. People who have higher risk factors, such as chronic health issues or sensitivities, would be well suited to consider travel insurance.

While most have health insurance, that coverage may not extend to situations outside your home country, especially on cruise ships.

In addition to the health issues, travel insurance can protect you in case of any other type of catastrophe, including cancellation, a missed connection, lost or delayed baggage, or a dental or legal problem.

Not leaving clothes out for the last morning

When your cruise is nearly over, you will need to pack everything up and place your luggage outside your door the night before the cruise ends so that it can be delivered to the cruise terminal to pick up later. Be very certain to leave one last outfit out to wear off the ship!

Inevitably, there is always someone who just packs everything up and then realizes the next morning that they have nothing to wear.  

Avoid the walking off the ship in your PJs by ensuring you leave something else out to wear on that last morning.

Wait until your kids are older to cruise

One bit of advice that I always disagree with is that your kids should be a certain age before taking them on a cruise.

Royal Caribbean allows children as young as six months old to go on a cruise, and I do not believe there is any age too young to start taking them onboard with you.

The cruise line offers tremendous child care programs and activities for families to enjoy on a cruise. It is far from an adults-only experience, and many ship offerings were designed with kids in mind.

In addition, traveling together with children and enjoying a vacation together as a family is time well-spent, and positive experiences, even if the kids do not remember them precisely as adults later on, are worth having together.

Test your skills at Royal Caribbean Brain Teaser Trivia!

In:
25 May 2020
By: 
Matt Hochberg

Think you are a Royal Caribbean know-it-all? Do you regularly challenge friends and family with random cruise facts?

Step right up and try your hand at these ten Royal Caribbean trivia questions to see how well you know our favorite cruise line (and no cheating)!

1. CocoCay has been a private destination for Royal Caribbean for many years. Which cruise line did Royal Caribbean acquire in which Royal Caribbean assumed the lease of the island?

  • Carnival Cruise Line
  • Admiral Cruises
  • Disney Cruise Line
  • Celebrity Cruises

2. What was the original name of Empress of the Seas?

  • Song of Norway
  • Sun Viking
  • Sovereign of the Seas
  • Nordic Empress

3. Which Royal Caribbean ship had the first Sabor location onboard?

  • Allure of the Seas
  • Liberty of the Seas
  • Navigator of the Seas
  • Freedom of the Seas

4. Which deck on Oasis of the Seas was Izumi originally located?

  • 16
  • 15
  • 14
  • 12

5. What was the first Broadway show ever on a Royal Caribbean cruise?

  • Cats
  • Hairspray
  • Chicago
  • Saturday Night Fever

6. Who is the Godmother to Quantum of the Seas?

  • Kristin Chenoweth
  • Steffi Graf
  • Shania Twain
  • Gloria Estefan

7. Which ship was the first to have first rock climbing wall at sea?

  • Sovereign of the Seas
  • Radiance of the Seas
  • Vision of the Seas
  • Voyager of the Seas

8. What real world attraction is North Star based on?

  • Big Ben
  • Empire State Building
  • London Eye
  • Eiffel Tower

9. On the side of Radiance Class ships, the letters GTV are largely printed. What does GTV stand for?

  • Gas Turbine Vessel
  • Gas Turbo Vessel
  • Gas Transmission Vehicle
  • Good Times Vessel

10. Which Royal Caribbean ship is Royal Caribbean Cruises Ltd Chairman and CEO Richard Fain's wife the godmother of?

  • Enchantment of the Seas
  • Grandeur of the Seas
  • Monarch of the Seas
  • Splendour of the Seas

Once you have your answers set, challenge your friends and then score each other with this answer sheet.

Share your scores in the comments, along with which questions you may have missed!

How to have cruise ship fun at home while there are no sailings

In:
25 May 2020
By: 
Matt Hochberg

If you are among the many that miss being onboard a Royal Caribbean cruise, being stuck at home does not mean you do not have the opportunty to enjoy a little bit of cruise fun.

With no Royal Caribbean cruises since mid-March, it has been months since any of us had a chance to get onboard a ship and indulge in the kind of fun vacation we love.

While these are no substitute for the real thing, here are a few fun ways to help pass the time until cruises resume again.

Watch videos on YouTube

Take advantage of this down time to learn about cruising, explore new ships, or simply take a "mental escape" and watch a video others have posted from their Royal Caribbean cruises.

YouTube offers a plethora of videos about so many topics and experiences, and there are lots of videos dedicated to cruising and Royal Caribbean.

While you are on YouTube, be sure to visit the Royal Caribbean Blog YouTube Channel, and check out some of my favorites!

Cruise podcasts

Podcasts are a popular medium for not only learning, but enjoying great entertainment. 

There are a variety of cruise podcasts out there, and they are free to listen to, with cruise news, tips, experiences and answers to common questions.

There are a few good podcasts worth subscribing, and having on while you keep working from your designated social distancing location.

Island tunes

Something I always associate with a cruise vacation is the music of the Caribbean islands.

Reggae, steel drum, Jimmy Buffett, and Zac Brown Band are just some of the typical tunes you can find that will instantly set the mood that you are onboard or at the beach.

Whether you delve into your own collection of music, or check out an online radio station, or even a digital music streaming service, there are some great choices out there.

Radio Margaritaville is a good place to start, along with Spotify or Pandora.

Virtual cruises

Did you know that Royal Caribbean has been offering sailings on Virtual of the Seas for weeks?

Ever since its ships stopped sailing, Royal Caribbean decided to embrace the demand by its loyal guests for a cruise fix and offer virtual sailings on Facebook.

These pretend cruises offer do-it-yourself activities at home, Facebook live video chats, trivia sessions and even sunsets to enjoy from the comfort of your home.

Virtual cruises started out as a fun excuse to talk Royal Caribbean, but has taken on a life of its own with so many cruise fans clamoring for some virtual fun wherever they can get it.

You can follow along each day on Abe Hughes' Facebook page.

Cruise cocktails at home

While there are no drink packages offered in your house, you can still whip up a few cruise cocktails at su casa.

As long as you have the proper ingredients and a blender, it is pretty easy to make a variety of popular cocktails at home. Margaritas, lava flows, or daiquiris are just some of the popular concoctions you can make in your kitchen.

Check out this list of 38 Royal Caribbean drink recipes for instructions on how to make your favorite (or discover a new one)!

Plan your next cruise

Just because there are no cruises happening right now does not mean you cannot get a head start on planning your next cruise vacation.

This may be the perfect time to figure out what your future vacation plans look like, and begin the planning process.

Now is a great time to put a deposit down for a cruise in the future, and start planning which shore excursions you want to try, read a Cruise Compass to see activities onboard, and learn everything you can about the ship.

New virtual Royal Caribbean cruise will visit Australia this week

In:
25 May 2020
By: 
Matt Hochberg

Royal Caribbean's Virtual of the Seas, a pretend cruise experience at home, is set to begin its next sailing today and will head down under.

The fifth official sailing will head for its furthest destination with visits to Sydney, Melbourne, and Hobart... and a even manage a port stop at Perfect Day at CocoCay (if you are going to pretend, may as well take advantage of it).

The first day of activities on Virtual of the Seas include a Facebook like assembly drill, iconic buildings photo share, social media sail away and more.

Once again hosting this magical sailing from home is Cruise Director Abe Hughes. You can follow along each day on Abe Hughes' Facebook page.

Royal Caribbean Post Round-Up: May 24, 2020

In:
24 May 2020
By: 
Matt Hochberg

Happy Sunday and happy unofficial start to summer, as the Memorial Day weekend here in the United States marks the start of the season for many.

Royal Caribbean cancelled all of its sailings through July 31, 2020, pushing back the date it may restart sailings.

The announcement came at the end of the company's earnings call with investors, with a new target date to resume on August 1, 2020.

The only exception to the suspension is China sailings, which will be suspended through the end of June.

Royal Caribbean News

Royal Caribbean Blog Podcast

The 355th episode of the Royal Caribbean Blog Podcast is now available, that features Brent's first Royal Caribbean cruise.

Vania shares how finding other cruise fans online helped fuel her love of going on a cruise, and shares how it compelled her to book an Anthem of the Seas sailing.

Please feel free to subscribe via iTunes or RSS, and head over to rate and review the podcast on iTunes if you can! We’d appreciate it.

What changes will Royal Caribbean make to keep guests healthy once cruises resume?

Many cruisers are wondering what the cruise experience will be like in first few months once cruises resume.

Without a doubt, Royal Caribbean will implement a wide variety of policy changes to the onboard experience, but it remains to be seen exactly what these changes will look like until a formal announcement is made.

Check out our list of changes we know about, and unconfirmed changes that are still considered rumors.

Royal Caribbean: "We're not sure when we're coming back"

In:
23 May 2020
By: 
Matt Hochberg

The most asked question about Royal Caribbean, and cruising in general, is when will cruises resume sailing, and Royal Caribbean is still sorting that out as well.

With Royal Caribbean's announcement last week it was canceling all cruises through the end of July, the company updated its website to indicate it will return to service on August 1.

However, Royal Caribbean Cruises Ltd. Chairman and CEO Richard Fain spoke on CNBC last week and was frank with his answer about when his company will start sailing again.

"Well, I think we have said that we're not sure when we're coming back. We won't come back until we're absolutely sure that we've done everything we can to work to protect the safety of our guests and crew."

"We said when we we won't be back before the end of July, but we we haven't gone to the next step of saying we're absolutely confident that we're starting on August one."

"We will work with the authorities. We will work with all the experts that we have asked to help us on this, to make sure that we are doing everything we can to protect our guests and crew."

What to expect

Without a doubt, you are likely wondering when cruising will start back up again and what date to believe.

For now, you should take Royal Caribbean's date of operations to resume on August 1 as the defacto answer, but prepare for more cancellations.

The answer of when cruises will resume may be better determined by looking out your window and seeing when life begins to return to some kind of normalcy. The sooner daily life starts back up, the less impediments the cruise lines will have to face in starting up again.

Universal Studios Orlando set to re-open on June 5

In:
22 May 2020
By: 
Matt Hochberg

Universal Studios Orlando announced it will officially re-open to the public on June 5, 2020.

 

The popular Orlando theme park is a partner of Royal Caribbean International, with many vacation packages and shore excursions offered by the cruise line.

Universal Orlando released a statement on Friday that Universal Studios Florida, Universal’s Islands of Adventure, and Universal’s Volcano Bay will open to the public on June 5th.

The theme park reopening was approved by Orange County Mayor Jerry Demings and Florida Governor Ron DeSantis.

With the announcement comes new protocols, as well as a reminder for all guests to adhere to CDC guidelines and the guidance of health officials.  Specifically,  guests and team members must wear face coverings and undergo temperature checks. Those with a temperature of 100.4 degrees or greater will not be able to enter.

Other protocols include:

  • Staggered parking in the parking garage.
  • Daily limit on park attendance, as well as limit on people on each attraction.
    • Virtual lines will be available for select attractions.
  • Social distancing will be enforced throughout the parks including within attraction queues and at restaurants. Increased cleaning and disinfection of food locations, ride vehicles, and other “touch points.”
  • Cashless payments and “no touch” policies where possible.

Allure of the Seas arrives in Spain to begin refurbishment

In:
22 May 2020
By: 
Matt Hochberg

Royal Caribbean's Allure of the Seas arrived to the Navantia shipyard in Cadiz, Spain on Friday to begin her delayed refurbishment.

Allure will be in dry dock in Cadiz for about a month to undergo a technical dry dock, where the propulsion and navigation will be worked on.

There is still no word on when Allure of the Seas will receive the other aspects of her planned amplification, including water slides, new dining venues and more.

Spanish media reports Allure of the Seas was scheduled to enter Cadiz last week, but Spain's Department of Foreign Health intervened and prohibited the ship from entering, due to too many crew members onboard. The ban was subsequently lifted when a reduction in the number of crew was confirmed. 

Allure is carrying 301 crew, who will not get off the cruise at any time, according to local security measures. In addition, about 60 Royal Caribbean technicians will travel by plane and will undergo testing upon arrival. They will remain in a hotel and then be transferred to the ship once the medical tests are completed.

The work that will be done during this round of work is estimated to cost about 16 million Euros, and will focus on ship maintenance.

Royal Caribbean offering up to $300 instant savings, 30% off all guests and kids sail free

In:
22 May 2020
By: 
Matt Hochberg

If you book a Royal Caribbean cruise this weekend, you can take advantage of 30% off every guest, up to $300 instant savings and kids sail free bonus offer.

The Explore & Save Sale runs between May 21-26, 2020 and is valid on select sailings departing on or after August 1, 2020.

It includes:

  • 30% off cruise fare for all guests in the stateroom
  • Kids Sail Free provides free cruise fare for 3rd guests and higher who are 12 years old or younger as of cruise departure date, booked in the same stateroom as the first two qualifying guests in a triple or quad-occupancy stateroom.
    • Kids Sail Free applies to select 4-night or longer Alaska, Bahamas, Bermuda, Canada, Caribbean, CaribNE, Coastal, Europe, Hawaii, Repositioning and all 2020 Serenade of the Seas sailings departing between September 1, 2020 – December 17, 2020 and January 8, 2021 – May 17, 2021.
    • Excludes 2020 Thanksgiving sailings (Sailings between November 21 - 28, 2020), 2021 President’s Day Sailings (Sailings between February 12 – 15, 2021), and 2021 Spring Break and Easter sailings (Sailings between March 13 – April 4, 2021).
    • Taxes, fees, and port expenses are additional and apply to all guests.
  • Up to $300 USD per stateroom on select sailings
    • Savings amount determined by category booked and sailing length:
    • Sailings 5 nights or less, $25 savings for Interior and Ocean View, $75 for Balconies and $75 for Suites
    • Sailings 6 nights or longer, $50 savings for Interior and Ocean View, $100 for Balconies and $300 for Suites

30% Off Every Guest and Kids Sail Free are combinable with each other as well as promotional OBCs, NextCruise offers, instant savings, restricted discounts (for example, Seniors, Residents, Military), Promo Code driven offers, Free Upgrades, Crown and Anchor discounts and Shareholder Benefits. Explore and Save Sale is combinable with 30% Off Every Guest and Kids Sail Free as well as with promotional OBCs, NextCruise offers, Instant Savings, restricted discounts (for example, Seniors, Residents, Military), Promo Code driven offers, Free Upgrades, and Shareholder Benefits, but not combinable with Crown and Anchor discounts.  Offer are not combinable with any other offer or promotion, including, but not limited to, Standard Group, Interline, Travel Agent, Travel Agent Friends and Family, Weekly Sales Events, and Net Rates.  Promo Code driven offers are based on select ships and sail dates and must be applied at time of booking; limit one promo code per booking.

Offer available to residents of United States, Canada, Puerto Rico, and select countries in the Caribbean.