Royal Caribbean Cruises Ltd Chairman and CEO Richard Fain released a new video update that speaks to what to expect as we start to reach a peak in the current global situation.
As one in a series of videos produced for travel agents, Mr. Fain speaks of the changing nature of our world, and what we can do to prepare for reopening.
"And even as we reenter the reopening process, it will need to be gradual. We can't just squander all the containment we've achieved by suddenly opening everything up without careful thought."
"Opening too soon, or without proper controls, will allow the resurgence of the disease. Alternatively, opening too late or with too many restrictions, will cause more economic pain and suffering. Either extreme causes a totally unacceptable level of human suffering."
"At Royal Caribbean, we're using this time of the suspension to learn as much as we can about this disease, and how to contain it. We're using this time to consult with experts in the field. We're trying to understand the science. We're using this develop new ways of doing things to protect the health of our guests, and our crew. Our objective is to make our ships not just good enough, but the best they can be."
Mr. Fain suggested three perspectives on the things Royal Caribbean and its partners need to do to lead to reopening.
- Do what our governments tell us we need to do.
- Understand that our world has changed.
- A critical role for travel agents to provide expertise to clients.
"What was reasonable a month ago, is no longer adequate."
Mr. Fain reiterated that there is a new normal now, and Royal Caribbean is committed to rising to that challenge. He also mentioned the cruise line will provide more details "in the near future."
In addition, the cruise line is putting together "an information pack on testing" to collect the best information out there in an easy to understand manner, based on consultations with medical experts.
The hope is this information pack is one step in a series by Royal Caribbean to support the travel agent community in gearing up for the resumption of cruises.
You can view the other videos that Mr. Fain has produced over the last few weeks: