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Richard Fain

Royal Caribbean Chairman says they will make their cruise ships into a bubble

In:
Category: 
05Oct2020

Royal Caribbean Chairman and CEO Richard Fain published a new video update on his outlook on testing, as well as the impact the new health recommendations will have on cruises restarting.

Following the submission of the Healthy Sail Panel's 74 health recommendations the U.S. Center for Disease Control (CDC), Mr. Fain said the recommendations will serve to protect guests and crew onboard in a bubble type environment.

"The panel made seventy four specific recommendations towards accomplishing these two goals. By implementing the panel's recommendations, we intend to make our ships and environment a bubble, if you will, that actually presents less risk of transmission than in their home communities on land to get there."

"To get there, the panel proposed a thorough and layered approach of several different operating protocols. Wasn't just one."

One of the most important aspects of the recommendations is 100% testing of guests and crew.

"Most importantly, they recommended that we institute one hundred percent testing of everyone who enters the ship's guest and crew."

Mr. Fain was proud of the fact they are going to implement 100% testing, and noted the closest any other industry has reached with testing was the NBA's bubble concept.

Cruises can be done safely

Based on the results so far in limited cruises in Europe, Mr. Fain is bullish on the idea cruises can be offered safely.

"The cruises have been enjoyable, and more importantly, they continue to be safe."

"Our panel came away convinced that it could be done. Our leadership team came away, convinced that it could be done. And as we have met with government officials, our confidence has grown as well."

Cruises vs. CDC

Perhaps no other government agency has become so critical a focal point for cruise lines than the CDC, and Mr. Fain did speak to them during the video.

"The CDC, and other regulators, have been working on this for a long time. We're grateful for the CDC's focus on health and for the time they and their observers have spent on this important topic with the Healthy Sail Panel."

Furthermore, he touched on the meeting with White House officials on Friday that was postponed.

"Many of you know that we were scheduled to meet with the CDC and the COVID-19 task force on Friday on this very subject. Unfortunately, the unexpected announcement of the President and various White House officials testing positive caused that particular meeting to be postponed."

"But the lines of communication remain open and we expect the dialogue to continue productively."

Restarting plans

Mr. Fain also reiterated the basic plans for getting cruises back up. He did not provide a timeline, only saying they are ready to do so and hope it happens soon.

"Soon, we hope to have the opportunity to put our plans to the test. It's not going to happen overnight. It is going to take time for this process to work through."

"And we propose to start slowly by training our crew and embarking on a series of non-revenue test sailings, where we can rehearse and we can validate the new protocols."

The results will be evaluated by independent observers before a few short sailings begin again.

"There'll be short cruises at first with limited destinations and controlled shore excursions."

"But as we learn and as the science continues to improve, we will expand."

The bottom line for Mr. Fain is Royal Caribbean Group believes in getting it right and taking their time to address the issues, rather than rushing back.

"We've told you from the start that we understand the importance of getting this right. We've told you that we won't rush, we won't cut corners. And we are still committed to making sure that we do it right. "

Royal Caribbean Group Chairman says new health protocols help cruises "coming back sooner"

In:
Category: 
23Sep2020

Royal Caribbean Group Chairman and CEO Richard Fain spoke with travel advisors on Wednesday about the body of work and impact of the Healthy Sail Panel's initial recommendations.

Mr. Fain touched on a variety of topics related to the new protocols, the work of the Panel, and of course the return of cruising.

New protocols will allow cruises to come back sooner

Not only have the Healthy Sail Panel recommendations been well-received among cruise fans and industry leaders, but Richard Fain believes they have the basis to even get cruises back up and going even sooner than expected.

The question Mr. Fain asked the Panel after the protocols were submitted was could Royal Caribbean come back to a safe and healthy environment? 

"And their answer was, if you adopt all these protocols, you can."

"And obviously we are going to, and we believe that will greatly accelerate the time, so we're looking forward to coming back sooner."

"If they don't want to wear a mask, then they shouldn't come on the cruise"

There has been a lot of opinions if people are willing to go on a cruise and be required to wear a mask, and Mr. Fain touched on the fact that masks will be required at least in the beginning.

"It is one of the single most effective things you can do to reduce the transmission of this disease. And at least when we start, it will be an important part of the process."

"There are people who object to doing so and won't do so, but we will make sure they understand that that is, at least in the beginning, a part of the experience. And if they don't want to wear a mask, then they shouldn't come on the cruise."

"At least in the beginning, it will be an important part of our protocols on board. And I think a lot of people understand the need to protect against transmission on board."

Both Mr. Fain and Vicki Freed, Royal Caribbean's Senior Vice President, Sales, Trade Support and Service, reiterated that masks will not be required to be worn everywhere, including in staterooms or while dining or on open decks where permissible.

Big focus on preventing a ship quarantined

There are a lot of cruise fans concerned regardless of any rules or regulations, that they could be stuck on a ship for an extended period of time due to a positive case onboard, similar to what happened to some ships in Asia before cruising shut down.

Mr. Fain noted a major focus of the Panel was on response, contingency planning, and execution.

"I don't think that many people are so much afraid of getting infection, but they don't want to be on a ship where somebody else gets infection and then they get quarantined or isolated."

"A really important part and a really big focus of the panel's effort was on how to respond if we do have a case that gets on board."

Even Mr. Fain acknowledged that statistically, it is likely a case will pop up onboard eventually, but the system will be designed the catch it early and avoid it becoming a major issue.

"We respond properly. We have a extensive contingency plan so that we don't have to go through one of these processes of quarantining huge numbers of people. We take care of the the the small number that we catch early and everybody else can go about their business."

Royal Caribbean still has to turn protocols into rules

The Panel's work are recommendations, and Mr. Fain did note that Royal Caribbean still has to take the recommendations and turn them into cruise line policy.

"I should this explain these are recommendations from the panel. We actually then take these recommendations and put them into our detailed protocol."

"We'll be doing our own rules and we'll be working those through with the CDC and other regulatory bodies, but the panel's report is really our North Star on this."

"Maybe in our protocols, we put this in more operationally oriented language, but I think the vast bulk of the substance is clear from the report."

"Our protocols will be based on the report, but not a verbatim transcript. And we will we will be issuing those relatively soon."

Testing is single most important step

Mr. Fain was adamant of the importance that testing will play to keep everyone safe onboard.

"We do think that we have procedures that we could put in place that gets you the tests, have the test results reported directly to us."

"I think we have processes that will enable you relatively easily to get the tests and have... the confirmation of the negative tests forwarded to us electronically."

No comment back yet from CDC

Mr. Fain was asked if the CDC had responded yet to the Healthy Sail Panel protocols, but Mr. Fain explained they had not, nor did they expect them to quite this quickly.

"No, we only just gave it to them on Monday, and as you've seen, it is a extensive and comprehensive document, but we have not heard any comment back from them since we submitted it on Monday, nor would we have expected to do that quickly."

5 hints Royal Caribbean Group Chairman has shared about cruises resuming

In:
Category: 
15Sep2020

Ever since Royal Caribbean shut down operations in March, everyone has been wondering when and how the cruise line will start back up again.

While there is no clear answer just yet, there have been some clues and guidance provided throughout the shutdown by Royal Caribbean Group Chairman and CEO Richard Fain.

Mr. Fain has spoken on television, in webinars, and on conference calls many times during the voluntary cruise suspension, and offered hints at what cruises starting up again will involve.

For anyone trying to piece together Royal Caribbean's game plan, here is some of the significant plans Richard Fain hinted or alluded to over the last few months.

Slow and methodical return

Despite losing money everyday with cruises not operating, Royal Caribbean has been adamant about getting their plans right before starting up again.

Richard Fain has spoken repeatedly about a slow and careful approach to returning, and using the time off to focus on crafting a solution to keep guests and crew members safe onboard.

"We will not rush to return to service until we are confident that we have figured out the changes that we must make to offer our guests and crew strong health and safety protocols with the enjoyable experience that they rightly expect," Mr. Fain said during an earnings call with investors in August.

In addition, he mentioned Royal Caribbean is learning from other cruise lines that have started back up around the world. Mr. Fain emphasized the strategy of cruises starting back up "slowly and methodically", and the need to learn from these first cruises back.

Capacity of ships will be reduced initially

One change we can expect when cruises resume is there will be less passengers onboard.

In order to foster social distancing, Royal Caribbean will limit the amount of passengers on its ships.  There has been no indication yet how they will do that in situations where sailings are already past a given threshold for a limit, but that is likely forthcoming.

Mr. Fain was very clear on this strategy during a webinar in July, "It is likely that when protocols are implemented, at least at the beginning, the capacity of the ships will will be reduced."

"It's likely we'll start out at lower capacity in Europe, the capacity levels for the starting up or at 60 to 70 percent potential load factors. And obviously that's quite a bit less than we're used to."

"But I think over time, particularly as treatments and pervasiveness of the disease and especially vaccines, that will then go back up. So there's a cost in the early period which hopefully will disappear fairly quickly."

Four tiers making cruising safe

Royal Caribbean's approach to cruises resuming safely focuses on four major tenets, which Mr. Fain outlined in July.

  • Screening
  • Onboard the ship
  • Destinations ship visit
  • What if there is a case on a Royal Caribbean ship?

"We really need to be able to address all four of those. You probably have some ideas by seeing what's happening elsewhere, but we have some really cool, innovative ideas coming out of the committee."

New ships and projects delayed

In order to cut or defer costs, Royal Caribbean has had to delay new builds and projects.

"On top of all these efforts, most of our capital projects have been delayed or canceled because we don't know how long it will take to get beyond this epidemic," Mr. Fain outlined during a call with Wall Street analysts.

"These are painful, but these are necessary decisions, I have to say that these five months have been the longest five months any of us can remember now since the crisis began."

We already know that the new Galveston cruise terminal is delayed a year, Odyssey of the Seas is delayed until 2021, and Wonder of the Seas is delayed until 2022.  Royal Caribbean has made no other announcements regarding the timeline of other projects such as the Freeport or Nassau port projects, or Perfect Day at Vanuatu or Royal Beach Club.

Which ships will sail first

When the time is right for cruises to return, only a few ships will start up initially.

Richard Fain explained in the first quarter 2020 results call that when Royal Caribbean starts sailing again, the entire fleet will not resume at once.

"We don't expect that... someday somebody blows a horn, and all the ships start operating right away. We think that it will be a gradual start, a little bit like society is opening up gradually."

"So we would imagine that we would start with fewer ships, and more likely to be more drive markets in the beginning, and then it would then evolve and grow from there."

Royal Caribbean Group Chairman: "We closer to the other side of this crisis every day"

In:
Category: 
28Aug2020

Royal Caribbean Group Chairman and CEO Richard Fain spoke openly about about the state of the industry in a recent video posted, seeing "encouraging" progress in the cruise industry.

With the cruise industry in the midsts of a 5-month long shutdown and more to come, a positive outlook is always a welcome change of pace.

Mr. Fain talked about the bright spots of good news coming out of cruising, that leads him to believe things are getting better.

"So we're not through this yet, but there are more bright spots and bits of good news than there have been for quite a while," Mr. Fain remarked, "We are closer to the other side of this crisis every day."

In addition to news about different vaccines and treatments, Mr. Fain was happy to see some European cruise lines successfully resume operations.

"In Germany, our joint venture company, Tui Cruises, has been operating cruises since late July. In Italy, MSC Cruises started operating last week and has attracted a lot of really very positive publicity. We understand Costa Cruises is starting operating there in just a few weeks."

Slow return of cruises

Mr. Fain emphasized the strategy of cruises starting back up "slowly and methodically", and the need to learn from these first cruises back.

For a few months, Royal Caribbean Group executives have emphasized the need to start cruises slowly and with the right procedures in place.

In early August, Mr. Fain spoke about this topic during an earnings call with analysts where he emphasized the importance of making sure cruises are safe before they start up again.

"It's fair to say that there is still a lot of uncertainty against this backdrop. We will not rush to return to service until we are confident that we have figured out the changes that we must make to offer our guests and crew strong health and safety protocols with the enjoyable experience that they rightly expect."

Royal Caribbean Group CEO gives update on panel of health experts work to start resume cruises

In:
Category: 
23Jul2020

Royal Caribbean Chairman and CEO Richard Fain posted a new video update on the 4 month anniversary of when the cruise line suspended sailing due to the current global health crisis.

Mr. Fain began the video update with a look at the current impact of COVID-19 in the United States, citing a growing trend of new cases and consequently, new restrictions aimed at curbing the spread.

He then contrasted this trend with what is happening in Europe and Asia, where things are trending in a very positive manner, and cases are dropping and flare ups are quickly identified.

"As an American, this is incredibly embarrassing. There's simply no excuse for the United States to do worse than almost all the other developed countries in the world. And yet chart after chart shows that's just what's happening."

"In America, we pride ourselves on our individualism. But taken too far, individualism can begin to look a lot like selfishness. We should be angry that so many people are ignoring the simple fact that by exposing themselves to others, they are helping the spread of the disease."

Mr. Fain discussed how much progress scientists have made in better understanding the virus, and identified two key areas that stand out.

The first fact is that the main source of becoming infected is by breathing in air droplets from someone else's air. 

The other is that it takes more than a trivial amount of contact to spread it from person to person. Namely, you have to be closer than 6 feet apart for more than 15 minutes.

Mr. Fain feels these two facts are key to understanding the problem, and identifying a solution.

"If we all do what they tell us, if we all take the steps to wear a face covering and to keep separated by at least six feet, it won't take long to bring this disease under control."

"Frustrated, but optimistic"

While Mr. Fain spent the first half of the video lamenting the lack of progress in the United States addressing the root causes of the spread of the virus, he remains optimistic that it is still easy to fix things.

"It's clear that we don't have to go into hibernation to constrain the spread. We just need to follow a few simple practical restrictions for a short period of time to bring the numbers low enough that we can all feel comfortable again."

Healthy Sail Panel Update

The Healthy Sail Panel, which is tasked with creating new policies for Royal Caribbean to keep crew and guests safe once they resume sailings, has been at work as a team for over a month now.

Mr. Fain professed pride in the work this panel is doing to come up with practical rules and suggestions on how to make cruising safer.

"They're really going into depth on every topic, whether it is the air conditioning system or the practicalities of social distancing, or even the utensils used in a buffet setting."

"Our objective is not only to meet the minimum safety requirements, but to actually make the ship safer than the communities where our guests come from."

Mr. Fain reiterated that Royal Caribbean will not resume sailings until the cruise line and government authorities, "are satisfied that we can do so with all of the appropriate protocols in place."

In Germany, TUI Cruises will restart cruising on Friday because of the incredibly low rate of the virus there combined with extremely effective protocols, which Mr. Fain feels is a good sign that cruising has a future.

"Just as daffodils that are important sign of spring, I hope this small start in Germany bodes well for our future resumption. It won't be immediate, but it is coming."

In short, Mr. Fain concluded that these bad times will pass, and when it does, Royal Caribbean will be ready.

Royal Caribbean Chairman gives global cruise update on ships being sold, name change and more

In:
Category: 
15Jul2020

Royal Caribbean Group Chairman and CEO Richard Fain answered some of the hottest questions the public has been wondering about the state of the cruise industry.

In a webinar with travel agents, Mr. Fain responded to questions about a variety of topics related to Royal Caribbean cruises and what the cruise line is doing now, and what it plans to do to get back resuming sailings.

Former Monarch and Sovereign of the Seas will be sold

Ever since Pullmantur Cruises announced it was entering bankruptcy, many have wondered about the fate of the former Royal Caribbean ships sailing in the fleet.

Mr. Fain answered a question if Royal Caribbean has plans to sell ships in its fleet, saying simply there are no plans, but it is a consideration.

"There are no plans, but there are consideration," Fain said. "I think we will look at that somewhat opportunistic basis."

While there are no plans right now to sell its ships, the Pullmantur ships will be sold off due to the financial issues that cruise line is facing.

"The one exception would be the Pullmantur ships, which are now in the process of being sold."

Capacity of ships will be reduced initially

Echoing earlier statements, Mr. Fain talked about reducing capacity on its ships in order to implement social distancing.

"It is likely that when protocols are implemented, at least at the beginning, the capacity of the ships will will be reduced."

In terms of how many less guests, Mr. Fain talked about starting up in Europe as an example.

"It's likely we'll start out at lower capacity in Europe, the capacity levels for the starting up or at 60 to 70 percent potential load factors. And obviously that's quite a bit less than we're used to."

"But I think over time, particularly as treatments and pervasiveness of the disease and especially vaccines, that will then go back up. So there's a cost in the early period which hopefully will disappear fairly quickly."

Royal Caribbean Group name change

One of the early questions Mr. Fain touched upon was about the name change for Royal Caribbean's parent company, which has shifted from Royal Caribbean Cruises Ltd. to Royal Caribbean Group.

Mr. Fain was quick to point out that the legal name of the company is still Royal Caribbean Cruises Ltd, and was not sure yet if that will ever change.

"There was confusion sometimes between the brand Royal Caribbean International and the group of brands, which covers all six of the different brands. It was a little bit confusing to some people. And so we wanted a name for the for the parent company that was clear it wasn't the operating entity"

"I think under normal circumstances, we would have had a big announcement and a big rolling out of thi, but in a in a post-COVID world or in our current COVID world, we are being a lot more quiet about the whole thing."

Global operations update

A large part of Mr. Fain's comments were about providing a global update on where Royal Caribbean is currently in terms of getting ready to resume cruises.

Mr. Fain saw many positive signs, including its German brand, TUI Cruises, resuming cruises on July 24.

In addition, the new Healthy Sail Panel is going above and beyond the standard responses on land.

"The ship has special features, somethings make it more challenging, but some things provide real opportunities, and so they're really looking at it with an open mind and with an imaginative core. So I'm really quite excited about how that's going to work."

In terms of getting cruises back in the United States, Mr. Fain thinks a lot hinges upon how quickly cases can be reduced.

"A key factor will be how quickly we are successful in bringing the prevalence of it in society down. And you're seeing the impact in Europe where they have been successful in bringing it down and in much of Asia."

Why Royal Caribbean partnered with Norwegian Cruise Line

One question asked to Mr. Fain was why Royal Caribbean partnered with Norwegian Cruise Line and not other cruise lines.

"The truth is that we started out with the idea of doing a panel just of our own," Mr. Fain recalled, "I did call around other other cruise line CEOs, not just let them know what we were doing. And when I spoke to Frank Del Rio of Norwegian, he said and well, that's a coincidence because we have been working with a guy by the name of Scott Gottlieb."

"And so at that point, I quickly said, well, wow, if we're both doing the same thing, wouldn't we be more impactful together? And it really has been a wonderful experience."

Crew repatriation update

Like all cruise lines, Royal Caribbean has struggled with repatriating crew members due to increasingly strict local laws that prohibit anyone, including citizens of that country, from getting home.

"It's been it's been horrific for the crew members who are stuck and haven't been able to get home, and it's been very wrenching for us, to know that and not to be able to solve the problem."

"Ninety seven percent of our crew are safely home with their family and their loved ones."

"The people who are remaining are mostly from two countries which have sent severe restrictions on allowing anybody to come into the country, even their own citizens."

The four tiers of making cruise ships safe

In terms of keeping guests and crew safe onboard once cruises resume, there appears to be four tiers of planning required to make any new procedures as effective as possible.

"We really need to be able to address all four of those. You probably have some ideas by seeing what's happening elsewhere, but we have some really cool, innovative ideas coming out of the committee."

Mr. Fain outlined them as:

Screening

"You take steps to make it harder for the disease to get onboard in the first place."

Steps onboard the ship

"You have steps onboard the ship, which would include lower capacities, probably not self-service buffets, etc."

Destinations ships visit

"To make sure both that we're not doing anything to bring the disease to the destinations and conversely, that the destinations would not be a source of contagion to our guests."

What if there is a case on a Royal Caribbean ship?

How do you make sure that you can handle that in a way that basically handles it smoothly and efficiently on board and and to get the people home safely. 

Royal Caribbean Chairman issues update on returning to service and speaks out on racism

In:
Category: 
18Jun2020

Royal Caribbean Cruises Ltd. Chairman & CEO Richard Fain published a new video update to travel advisors that comments on what the cruise giant is doing to return to service, as well as touching on the senseless death of George Floyd and the issue of racism.

Mr. Fain has produced a series of videos from his home in South Florida, speaking to travel advisors about what the cruise line is doing during this global cruise suspension, and words of encouragement to the travel agent community.

Returning to service

Mr. Fain began his talk reiterating Royal Caribbean's commitment to working with government authorities in crafting a safe and balanced approach to returning to service. There were no specifics shared, but he talked about the guidance from a Blue Ribbon panel of experts to guide their return.

"We are working to make sure we are doing it properly, and that we're working to do it quickly. On the question of doing it properly. I've been unequivocal that we will raise the bar on all our health and safety protocols. Our industry has long had some of the highest hygiene and health procedures on planet Earth. But in a COVID-19 world, we need to do even better, and we are determined that we will do so."

"And on the question of doing it fast, we're working as diligently as we know how. Our operations will start small and they will start carefully, but we will start as soon as we and the relevant authorities are satisfied that all the appropriate health processes and procedures are in place."

"We've established a blue ribbon panel made up of some of the most knowledgeable and experienced people in the world. These are leading experts in all the relevant fields, including epidemiology, infectious diseases, public policy and regulation, engineering and general health safety. They really are the best of the best. We think they will help us with a faster and more comprehensive analysis and we will be announcing more about this in the near future."

Racism

Towards the end of the video, Mr. Fain took time to speak out on the issue of racism and the impact of George Floyd's senseless death of George Floyd at the hands of the Minneapolis police.

Mr. Fain hoped this tragedy would spark an opportunity to implement real change in our society.

"The senseless death of George Floyd at the hands of the Minneapolis police has forced us all to confront the harsh reality that our country just hasn't made nearly the progress we thought we had, and that we need to have, in order to protect the lives and the rights of people of color. It's a time to listen to the experience of our friends and neighbors. It's a time to learn, and it is a time to act."

"We've started conversations about this topic with our employees at the Royal Caribbean Group, and some of those conversations are difficult. I hope you're having these same kind of conversations in your community as well. We have to have them, because we will get past this virus. But getting to a place of real change in the fight against racism will be an even longer and more difficult battle, nd we all need each other's help."

Royal Caribbean Cruises Ltd. was named by Forbes to the America's Best Employers for Diversity 2019 list.

Royal Caribbean Cruises Chairman rejects the idea of a "new normal"

In:
Category: 
05Jun2020

Royal Caribbean Cruises Ltd. Chairman and CEO Richard Fain shared a new video with travel advisors challenging the notion of "new normal" as it relates to the world today.

Mr. Fain explained that change is an inevitable part of life, and as it relates to cruising, change is something that has been a key part of Royal Caribbean's mantra.

"Some people, many people are beginning to talk about the next chapter as the new normal. That's a term that I've begun to hate."

"The only constant is change. We don't know how the future is going to unfold. We don't know how long it will take to get beyond this epidemic, and the traumatic changes that we are enduring to deal with it. We do know that things will be different."

"Most importantly, there won't be a new normal for selling cruises, or taking cruises or operating cruises. Change is coming to cruising. Some suggest the cruising in the future will be unrecognizable from what we are used to. That we will go from one constant, unchanging cruise experience before, to a radically different, totally changed cruise experience after. Horse pucky."

Mr. Fain reiterated how important change has been to the makeup of Royal Caribbean, "When we design our ships, we talk about a design formula of one third tradition, one third evolution and one third revolution," he said.  "That formula's worked pretty well for us and it works in the post-COVID world, too. It doesn't stick us in the past, but it isn't a new normal."

Towards the end of the video message, Mr. Fain spoke about the health protocols Royal Caribbean is working on that will be announced soon.

"We will raise the bar even higher on health, safety, sanitation and medical care. We will soon be announcing a blue ribbon panel working to ensure our health safety protocols are unparalleled. We will proceed cautiously and we will learn from our experiences. And unquestionably, we will invest in all these areas more than most of our guests will ever fully see or know."

"As I said, our mantra is continuous improvement. And it means just that everything gets better. Every chance we get."

Royal Caribbean Chairman: We're working on protocols and procedures to protect guests against COVID-19

In:
Category: 
26May2020

Royal Caribbean Cruises Chairman Ltd. Chairman and CEO Richard Fain issued a new video update aimed at travel agents that talked about what the cruise line is doing behind the scenes to keep guests safe once cruises resume.

Mr. Fain indicated that Royal Caribbean is working on a detailed set of protocols and procedures that aim to provide guests a level of confidence that cruising is safe.

While other companies are trying to get back to business as soon as possible, Royal Caribbean is opting to take the time to sort out the best possible approach.

"We aren't operating today, and therefore, we have the luxury of time to develop and to refine our ideas. We have the time to put together a blue ribbon group of experts to advise us and to help us chart the absolutely best course."

"So stay tuned. We will soon be talking more about our way forward, and when we do, I believe in fact, I'm confident, that you will say that we have used our time wisely."

Mr. Fain also indicated that Royal Caribbean is considering opening their headquarter offices in Florida sometime next month. Their offices in China have been open and operating for almost two months now.

As has become his trademark in each video, Mr. Fain offered a positive and encouraging outlook on what the future holds for us all.

"But this too shall pass. It will leave an indelible mark on our country and on our psyche. But it will pass because we are stronger than this disease. We are determined to take the necessary steps to bring it under control and to live our lives again, just as we did after September 11th."

"Onward and upward. Step by step together. Stay safe out there. Oh, and don't forget, washing your hands is still important."

You can view the other videos that Mr. Fain has produced over the last few weeks:

Royal Caribbean Chairman talks of work to get crew home and restart cruises

In:
Category: 
04May2020

Royal Caribbean Cruises Ltd Chairman and CEO Richard Fain provided an update on Monday of what the cruise line is doing to repatriate its crew members, as well as prepare itself to resume sailings.

In a new video, Mr. Fain spoke to travel advisors on his view of what the world looks like as it attempts to slowly overcome the current global health scenario.

"Our role is to do everything that passion and ingenuity can offer to keep our ships safe and healthy. Our guests are off our ship and we still have crew on ships who want to go home and we're working feverishly to overcome all the travel barriers to do that.  We believe we found ways to finish that imperative and expect to complete the process shortly."

"Looking forward to restarting, health and safety are absolutely paramount as I've said before, what was fine just a few weeks ago is no longer adequate. Good enough just good enough. We need to raise the bar to new heights, and we have teams of doctors, of scientists, of epidemiologists, and teams of people who know our business, all looking hard and charting the safest and surest path forward that we can."

In addition, Mr. Fain spent a great deal of time looking at the current state of flux in statistics, methods and policy changes.

"There is no silver bullet which will magically destroy this horrible infestation. On the other hand, there's a cornucopia of smaller actions, which taken together can bring it under control."

"We're not there yet, but every day seems to bring us just a little bit closer, and as we get closer, we can switch from focusing on only isolation to focusing on the other components of that cornucopia of actions."

At the conclusion of the video, Mr. Fain reiterated Royal Caribbean's support of the travel agent community and the cruise line's unwavering dedication to them.

You can view the other videos that Mr. Fain has produced over the last few weeks:

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