Royal Caribbean cancels a sailing of one of its cruise ships to complete maintenance work

In:
23 Jan 2025

Royal Caribbean will need a little more time to finish scheduled work on Serenade of the Seas.

Serenade of the Seas Leaving St. Thomas

Serenade of the Seas was originally built in 2003, and is scheduled for dry dock maintenance in March 2025. Royal Caribbean routinely dry docks its ships approximately every five years to ensure the vessels operate at the highest standards. 

These routine repairs also ensure Royal Caribbean’s cruise ships continue to sail safely. Most often, Royal Caribbean’s ships go into dry dock in Cadiz, Spain before returning to service. 

Guests cruising on the March 9, 2025 sailing onboard Serenade of the Seas received an email from Royal Caribbean that their sailing has been cancelled due to unforeseen repair needs. 

The cruise line stated, “We have discovered that Serenade of the Seas requires additional servicing beyond planned repairs and maintenance, which extends her currently scheduled dry dock period.”

“To ensure that we meet our high standards, and due to the availability at the shipyard, we must advance the dry dock schedule. As a result, we’ll be canceling our upcoming March 9, 2025, sailing,” continued the cruise line.

Serenade of the Seas is currently sailing in the Caribbean with itineraries throughout February 2025. The vessel is scheduled to sail on February 28, 2025 on a 9-night sailing to Panama and Costa Rica from Tampa, Florida. The round-trip sailing ends back in Florida on March 9, 2025.

Now, Serenade of the Seas will head to her dry dock earlier than anticipated. It’s likely that she will embark on a transatlantic sailing to Spain following the conclusion of her February 28, 2025 cruise; however, this has not been confirmed by the cruise line.

Hubbard glacier

The next sailing on Serenade of the Seas after her dry dock is scheduled for April 13, 2025. The 16-night Panama Canal cruise itinerary, which departs from Fort Lauderdale, Florida and ends in Los Angeles, California, has not been impacted at this time.

Guests affected by the cancelled cruise have been offered three alternative options, along with compensation for the last-minute change. Royal Caribbean has set a deadline of February 5, 2025, for guests to make their selection.

“Thank you for understanding, and we hope you find another cruise with us. Whether you are celebrating a special occasion or looking to explore, relax, and recharge, we have no doubt your time with us will be nothing short of amazing,” concluded Royal Caribbean at the bottom of its email.

Alternative Itineraries

Voyager of the Seas in Singapore

In the email to impacted guests, Royal Caribbean expressed its regret for needing to cancel the sailing due to the unforeseen repair needs. However, alternative itineraries were provided for guests to choose during the similar timeframe. 

The email reads, “We’re truly sorry for the impact that this has on your vacation plans. The time and effort you took to plan your cruise is important to us, so we’ve put together some alternate options that we hope will work for you and those in your party.”

In the communication, Royal Caribbean provided impacted guests with other itinerary options to choose from. These include the following sailings on other Royal Caribbean ships:

Enchantment of the Seas (From Tampa, Florida):

•  4-night cruises visiting Cozumel, Mexico (March 6th or March 20th).

•  5-night cruises visiting Costa Maya and Cozumel, Mexico (March 1st, 10th, 24th, or 29th).

Grandeur of the Seas (From Fort Lauderdale, Florida):

•  5-night cruises visiting Labadee, Haiti, and Puerto Plata, Dominican Republic (March 2nd or 30th).

Voyager of the Seas (From Port Canaveral, Florida):

• 5-night cruise visiting Nassau, Bahamas, and Labadee, Haiti (March 22nd).

Serenade of the Seas in Tampa

Guests that choose to book one of these alternative itineraries will be compensated with onboard credit for the inconvenience.

Royal Caribbean states that guests who choose a 5-night sailing will have their original stateroom category price either protected at the original cruise fare rate or reduced to the current cruise fare rate (whichever is lower).

If guests choose a 4-night sailing, their cruise fare will either be adjusted to the new cruise fare rate or prorated for the change in sailing nights, whichever option results in a lesser fare. Any overage will be refunded to impacted guests.

Guests that were already paid in full that have a newly reduced cruise fare will be provided with a refund for any price difference.

Serenade of the Seas

Onboard credit will be allocated to “sweeten the deal” based on cabin category, along with additional credit for each guest in the stateroom:

• $150 USD for Interior

• $200 USD for Ocean View

• $250 USD for Balcony

• $400 USD for Suites

• Plus $50 USD per additional guest in the same stateroom.

Cruisers will also be reimbursed for any non-refundable, pre-purchased transportation change fees that are incurred. This includes flight, train ticket, or rental car fees. Royal Caribbean states they will cover up to $200 USD per guest for domestic changes and up to $400 USD per passenger for international changes. Guests must upload receipts for review and reimbursement.

Additional Options

Photo by Robert Neff

If the alternative sailings do not work, Royal Caribbean will allow impacted guests to rebook another sailing with the cruise line. Any non-refundable deposit change fees will be waived for these guests.

The cruise line states, “Please know, you’ll be responsible for any difference in pricing for your cruise fare, taxes, fees, gratuities (where applicable), and other non-cruise fare items. If your booking was already paid in full and your cruise fare rate decreases, we’ll provide you with a refund for the difference.”

These guests will also receive reimbursement for non-refundable, pre-purchased transportation change fees that might be incurred for flights, train tickets, or rental cars. Again, Royal Caribbean will cover up to $200 USD per guest for domestic changes and up to $400 USD per guest for international changes.

Finally, guests that do not want to rebook have the option to cancel fully for a refund. Royal Caribbean stated, “If you can’t find a new itinerary that works for you and choose to cancel, we’ll be sad to see you go, but hope you’ll come back soon.”

“If rebooking doesn’t suit your plans, you can cancel your reservation for a full refund and receive a 20% Future Cruise Credit based on the amount you paid.”

Guests using Future Cruise Credit on the sailing will receive a refund for any new funds paid above the certificate amount and a new certificate will be issued. Those who booked airfare with Royal Caribbean will have flights automatically refunded.

Serenade of the Seas

For guests wishing to cancel, Royal Caribbean says no action needs to be taken. Those who do not make a decision by February 5, 2025 will have their reservation cancelled and refunded with Future Cruise Credit issued.

“As we work to complete these updates, you may see no action has been taken after the deadline has passed. Not to worry, we’ll update your booking accordingly,” confirmed the cruise line.

I got a free cruise from Royal Caribbean's casino. It was the perfect price, but I wish I had a window

In:
06 Dec 2024

It's hard to pass up a good deal, especially for a cruise that costs you next to nothing.  Well, sort of.

Matt on Serenade of the Seas

I sailed on a 5-night Western Caribbean cruise on Royal Caribbean's Serenade of the Seas from Tampa that was free as a result of my status with the cruise line's casino.

You may have heard about there are certain benefits for those that gamble enough in the casino on a cruise ship. While Royal Caribbean has a loyalty program, the casino has its own mini-loyalty program that is in addition to Crown and Anchor Society.

The second tier offers free drinks in the casino, discounts on internet access and at least one free cruise per year that you qualify.

I redeemed my free cruise offer, and it is indeed as advertised.  The only catch is you have to gamble to earn it.

How free is free?

Serenade of the Seas in Maine

The cruise fare is indeed free, and all I had to do was pay the taxes and fees of $397.00 for two people.

In exchange for earning enough points in Royal Caribbean's casino loyalty program, I was awarded a free cruise to book. This free cruise isn't based on how much you gambled on a particular sailing. Rather, it's an annual benefit of being at least Prime within Casino Royale loyalty program.

Anyone that hits Prime or higher status in a casino year gets awarded a free cruise. It's given out in April, and it's good for a cruise within a year to book and sail on.

Icon Aft CocoCay

Your free cruise can be used on more or less any seven-night or shorter cruise that does not fall on a major holiday. And you can't book on any ship that's less than one year old. So you won't be able to go on Icon of the Seas (yet) or take the kids while they're on Spring Break.

There are many sailings to choose from, but also a lot of blackout dates. You'll have to careful find the right one, and that's assuming the casino offers aren't sold out for that sailing.

If you're flexible, it's not too difficult to find one. There's usually a lot in the fall and early winter when school is still in session.

As a Prime member (minimum 2500 points), I am entitled to an interior cabin on my free cruise.

Serenade of the Seas in Tampa

I selected a Serenade of the Seas cruise because it was convenient, offered an opportunity to visit two ports in Mexico, and I like sailing on Radiance Class ships.

I booked the cruise through Royal Caribbean's casino department and also got $25 of free play in the casino with my booking.

My cabin was small and dark, but enough space for just me

Inside cabin

I was given cabin 3047 midship on deck 3.

It was a little closer to the forward elevator banks, but pretty much in the middle of the deck. While deck 3 might not be the most popular location to have a cabin, it's exactly where you want to be if you want to minimize the sensation of movement to prevent seasickness.

I booked it as an Interior Guarantee cabin, which meant Royal Caribbean assigned me the exact room number.  To be honest, I forgot to check when my room was actually assigned, but saw it was actually a good location given that it met my top three criteria:

  • No connecting door
  • Above and below other cabins
  • Near an elevator

I've stayed in plenty of inside cabins before, and this was exactly the sort of room I expected.

Cabin door

It's a Category 2V cabin, and Royal Caribbean describes it as, "our most budget-friendly option" and "A cozy and comfortable retreat, Perfect for long naps after an adventure-filled day."

I'd say that's a good description. It's the right cabin for a place to sleep, shower, and change. Otherwise, you will probably be out and about doing things elsewhere.

Bed

The room has all the standard features all cruise ship cabins offer: a bed that can be split up, private bathroom with shower, couch, vanity, and closet.

One notable change in this cabin was it had a nightlight in the ceiling near the bathroom. It's a motion-activated light, so if the room lights were off, the nightlight would come on and illuminate the room temporarily until movement ceased.

It's a nice feature, and something you don't find on any Royal Caribbean ship. I'm guessing it's a feature added for Royal Caribbean's first ever world cruise.

Vanity area

I was disappointed there were not more World Cruise upgrades offered. I heard from other passengers they had USB and electric outlets added to their cabin for the world cruise sailing, but my cabin was not one of them.

Speaking of lights, this inside room gets very dark when you turn the lights off. Since there's no natural light, it's pitch black when you go to bed. That's great for anyone who is disturbed by lights when sleeping, but it was strange to have my alarm go off and it still be quite dark. Anyone staying in this cabin might consider picking up a sunrise alarm clock to help make it feel more normal in that way.

Bathroom on Serenade of the seas

The private bathroom is exactly what I needed, and it has the bare essentials. It's a small bathroom space, but functional.

I had one issue with the toilet not flushing on embarkation day, but there was a crew member working on the issue before I could even report it and it never was a problem after that.

The king size bed takes up most of the room, and it was quite comfortable. You can ask your cabin attendant to split the bed at any time.

Living area

There's just 160 square feet of living space, but for one person it's plenty. Even with two people, you might have to shuffle a bit, but it's functional enough.

I don't mind staying in an inside cabin, but after a few days I started missing having natural light or being able to glance outside and see if it's sunny, rainy, or dark.

I'm not the type of person that needs sunlight to feel good. Rather, it gives me perspective on what the weather is like, have we docked yet, and most importantly, is it 3pm or 3am.

TV

The lack of natural light in the morning made it a bit jarring to wake up in a completely dark environment. While I wouldn't go as far as to say I'll never do it again, it was my primary gripe with this sort of a cabin.

On a 5-night cruise, it's short enough that it wasn't a big issue. But if I was sailing longer than 6 or 7 nights, I might have to rethink the cost savings.

A free room, if you're okay with the gambling risk

Slot machines

I got my free cruise as promised, and it was exactly what I expected.

There's no question Royal Caribbean's casino rewards are arguably the best value in cruising today, but there's a major caveat that it involves significant risk.

Gambling is addictive, and you could end up losing a lot of money in the process of trying to earn a "free cruise". 

Pool deck

You should be in a financial position where you can afford to lose money gambling in the casino without damaging your personal finances.  The annual tier free cruise is a bonus, not your primary booking strategy.

I estimate it will take about $2,000 - $3,000 to earn enough points to make it to Prime status and qualify for the annual tier cruise. That's a lot of money to gamble and potentially lose.

Moreover, you could go in with that amount in mind but the addictive nature of gambling would lead you to spend much more. Without a doubt, it's something not to take lightly.

In my situation, I felt the risks were worth it and I came away feeling like I got more out of the situation with my complimentary sailing (and other Casino Royale benefits) to justify it all.

I had a great cruise that cost me very little for the actual booking, and I'll be qualifying again in 2025 for my next tier certificate.

Hurricane Helene forces Royal Caribbean to delay cruise ship return

In:
25 Sep 2024

Cruise ships are making all sorts of changes to avoid the path of Hurricane Helene, including cruises from Tampa.

Serenade of the Seas in Tampa

Royal Caribbean's Serenade of the Seas will be delayed returning to port by two days because of the storm.

The ship's Captain made an announcement on Wednesday while the ship was docked in Freeport, Bahamas.

A user on Cruise Critic posted, "The Captain announced a few minutes ago that our cruise will be extended two extra days and will not arrive back in Tampa until Sunday. "

Letter to guests on Serenade of the Seas

A letter given to guests explains the safety of ship, guests, and crew was taken into account, "Due to the planned closure of the Port of Tampa and to stay clear of the hurricane, we'll have to delay our return to our homeport. We'll now arrive in Tampa on Sunday, September 29th and enjoy some extra Sea Days along the way."

"We're terribly sorry for the last-minute change caused by the weather – your safety is our top priority. Please know, being onboard is one of the safest places because our ship can quickly move out of the way of any inclement weather."

life preserver on the deck of the Serenade of the Seas

The 90,090 gross-ton, Radiance Class cruise ship is homeported in Tampa, Florida and departed on her current sailing September 22 on a 5-night Western Caribbean cruise that was originally supposed to visit Cozumel and Puerto Costa Maya, Mexico.

On Tuesday, Royal Caribbean re-routed the ship to The Bahamas to avoid the worst of Hurricane Helene. 

However, the storm's impact on the Port of Tampa Bay has necessitated Royal Caribbean hold the ship's return back.

Helene is a Category 1 hurricane and strengthening as it moves toward the U.S. Gulf Coast. It is expected to hit Florida's Big Bend late tomorrow.

Projected path of Hurricane Helene

Experts believe Helene will rapidly intensify and become a Category 3 or 4 storm before it makes landfall.

As of 5 p.m. ET today, Hurricane Helene had maximum sustained winds of 85 mph. It was about 460 miles southwest of Tampa, Florida, moving north at 12 mph.

Serenade is not the only ship being held at sea due to the storm.

MSC Seashore

MSC Seashore won't be able to return to Port Canaveral on Thursday as originally scheduled because of the storm.

That ship will have an extra day added onto their cruise before it can return.

Compensation for the extra days

Centrum on Serenade of the Seas

To make-up for this last-minute change and because Royal Caribbean is extending the sailing by two days, they’ll provide passengers with:

The option to extend your Beverage and VOOM internet packages by two (2) days.

  • Drink Package Extension (these prices include 18% gratuity).
    • Deluxe Package - $35 per person, per day
    • Refreshment Package - $14 per person, per day
    • Soda Package – Free extension
Pub on Serenade of the Seas

Passengers will receive loyalty points for the originally planned number of nights sailed, plus an additional two nights.

If guests purchased your flights through Royal Caribbean, they’ll automatically adjust their flights. If you purchased air independently, please contact your air carrier directly.

Royal Caribbean will cover any air change fee up to $200 USD for domestic travel and $400 USD for international travel, per person.

Guests react to the change

Serenade of the Seas

News of Serenade's change spread quickly among cruisers, who took to social media to post their thoughts.

Most were not surprised, but emotions ranged between frustration and understanding.

"This is exactly why I schedule cruises during hurricane season. Sometimes you get extra days. Sometimes it’s reduced with refunds and cruise credits etc. when you live in Florida and have flexibility it’s worth the risk," wrote Judy Desrosiers.

port-tampa-sign

Irene Grackin wrote, "Cruising during peak hurricane season has an inherent risk. Safety first!"

Christa Leonard was upset at the news, because it could impact the itinerary of the next sailing, "the reason we chose this cruise is we honeymooned on St. Thomas 38 years ago and we were so thrilled to celebrate our anniversary there."

Royal Caribbean's newest cruise ship will delay boarding

Utopia of the Seas sailing away from Port Canaveral

Another change announced late on Wednesday was the delay of Utopia of the Seas.

Guests booked on the weekend cruise will have a delayed boarding on Friday due to the storm. The issue is not just the storm, but Port Canaveral closing temporarily.

Screenshot by Stephanie Bushong

Screenshot by Stephanie Bushong

"Due to Port Canaveral's planned closure, our previous sailing will be delayed in returning and as a result, our boarding on September 27th will also be adjusted," the email reads to guests booked on the cruise.

"Kindly note that the terminal will be closed until 2:30pm."

Utopia of the Seas is scheduled to sail a 3-night cruise to The Bahamas that visits Nassau and Perfect Day at CocoCay.

Royal Caribbean updates: Return to Asia, cruise cancellations, help for travel agents, & more

In:
15 Jul 2022

Want to know the latest Royal Caribbean this over the past week?

Serenade of the Seas in St Lucia

Royal Caribbean may not have made any big announcements lately, but there's still plenty happening in and around Royal Caribbean that you should know about.

In an effort to keep you updated, here's some of the cruise news happening that you might find interesting.

Have a great weekend!

Royal Caribbean returns to Asia for first time since 2020

Spectrum of the Seas in Malaysia

Spectrum of the Seas recently sailed its first international call in Asia since December 2020.

Spectrum of the Seas sailed from her homeport of Singapore and arrived at Malaysia's Port Klang.

The Royal Caribbean ship's arrival in Malaysia is an import milestone as it marks the return of cruising to Asia. Malaysia and Indonesia are the first Southeast Asian countries to resume port calls since cruising was halted in March 2020.

Spectrum of the Seas in Malaysia

Royal Caribbean International President and CEO Michael Bayley shared the news on Facebook, "After over 350 ocean getaways from Singapore, our guests finally got to explore the culture, history, and mouth-watering street food of Kuala Lumpur and Penang in Malaysia."

"We are looking forward to many more memorable vacations out of Singapore. Thank you to our partners for making this all possible !"

Serenade of the Seas European 2023 cruises cancelled

It appears Royal Caribbean is redeploying Serenade of the Seas in summer 2023.

Serenade of the Seas was to offer sailings departing from Copenhagen, Denmark and Stockholm, Sweden starting May 21st, 2023. 

Travel agents received an update indicating the war in Ukraine is to blame for the change, "However, with the increased uncertainty of visiting St. Petersburg, Russia, we've reviewed our upcoming 2023 deployment and decided to reposition Serenade of the Seas to a new homeport in Florida for our Summer 2023 season. "

Instead, Serenade of the Seas will be homeported in Florida in summer 2023

Royal Caribbean helps travel agents with new call back feature

Royal Caribbean has added another upgrade for travel agents to make their jobs a little bit easier.

A new call back function has been added for travel partners in their contact centers in an effort to minimize hold times.

The added feature is first available to trade partners booking groups and expected to be broadly available for U.S. and Canada-based trade at the end of August 2022.

When travel partners call the contact centers, they are immediately prompted with the option of a call back if the wait time exceeds 20 minutes. Once prompted, travel partners can leave a brief message and input their number to initiate a call back with a Royal Caribbean representative. A direct number to a land line or mobile is required; extensions are not supported. 

Royal Caribbean has been steadily working to make the process easier for travel agents to do their jobs, with over a dozen automation enhancements in the last 24 months.

Disney Cruise Line raises gratuity

Disney Wish

Something to keep an eye on is another cruise line has raised their gratuities.

Disney Cruise Line increased its recommended gratuity rates $1 per day, per stateroom guest.

With the change, DCL's gratuities are now at $14.50 per passenger, per day for most staterooms, and $15.50 per passenger, per day for concierge suites.

Carnival funnel

Carnival and NCL have already raised their gratuities earlier this year.

Royal Caribbean hasn't touched their gratuity rate since the end of 2017, when they announced a change to the gratuity to begin in 2018.

Royal Caribbean hiring frenzy continues

Crew members together

Since the spring, Royal Caribbean has been busy trying to hire lots of new crew members, and that trend is continuing.

Royal Caribbean recently held career fairs in three different countries.

In Kenya, the company is looking to hire 2,000 new crew to work as cooks, waiters, baristas, kitchen utility staff, pastry chefs, guest relations agents, lifeguards, and marine staff.

Cruise ship docked in Miami

They've also recently hired 600 people from Trinidad and Tobago as new crew.

Royal Caribbean also held hold another recruitment drive earlier this week in Grenada.

Royal Caribbean is first cruise line to restart cruises from Tampa

In:
16 Oct 2021

The cruise industry restart has reached the Port of Tampa.

Royal Caribbean's Serenade of the Seas arrived in Tampa on Saturday to begin offering cruises from West Florida, which is the first time a cruise ship has sailed from the Port of Tampa since 2020.

Serenade of the Seas will depart Terminal 6 on Saturday to begin a new cruise season there, having just wrapped up an abbreviated cruise season in Alaska.

Serenade will offer 4- and 5-night Western Caribbean cruises from Tampa, Florida, starting Oct. 16; and 7-night Caribbean itineraries, beginning December.

Royal Caribbean's return to Tampa is just as ceremonial as it is tangible to the area. Business Research & Economic Advisors estimated that a 3,000-passenger ship generates an average of $334,000 in passenger and crew onshore spending per call in a homeport city. 

Cruises have been able to restart from other ports in Florida, including Port Everglades, PortMiami and Port Canaveral, but this is the first time Tampa has been able to see ships leave.

Photos courtesy Port of Tampa

Later in December, Brilliance of the Seas will return to Tampa to offer 4- and 5-night Bahamas and Western Caribbean cruises beginning on December 16.

What's next for the restart

Four more Royal Caribbean cruises ships will restart operations before the year comes to a close.

Explorer of the Seas is scheduled to restart cruises when she sails from San Juan, Puerto Rico beginning on November 7. Explorer will sail 7-night Southern Caribbean sailings.

Royal Caribbean is especially excited to see Navigator of the Seas return to service, because it means the restart of cruises for the cruise line from the west coast.

Spotted: Royal Caribbean ship scheduled to sail from Los Angeles, California in 2021 | Royal Caribbean Blog

Navigator will offer 3-, 4- and 5-night Catalina Island, California, and Ensenada and Cabo San Lucas, Mexico cruises from Los Angeles, beginning November 19.

Grandeur of the Seas will start cruising again when she offers  7- and 14-night Southern Caribbean sailings from Bridgetown, Barbados, starting December 5.

Finally, Enchantment of the Seas will begin cruising again in December, when she sails from Baltimore on December 23, offering 8-night Bahamas sailings, and select 12-night cruises to the Southern Caribbean.

You can see Royal Caribbean's cruise ship restart plans for more deployment information leading into 2022.

First Royal Caribbean cruise ship to sail to Alaska in two years departs today

In:
19 Jul 2021

Another milestone in the cruise industry's recovery has been reached today, with the official restart of cruises to Alaska.

Royal Caribbean's Serenade of the Seas is scheduled to depart Seattle on July 19.

After more than a year with cruising on pause, Serenade will sail from Pier 91 in Seattle  – a change from its previously scheduled homeport in Vancouver. 

The significance of this first sailing is as large for the cruise industry as it is for the people of Alaska.

Just like cruises to the Caribbean, cruises to Alaska have been shutdown since 2020. 

Without cruise tourists to Alaska since late 2019, the economic impact has been massive.

Alaska Governor Mike Dunleavy (R-AK) has incurred a $3.3 billion loss in tourist dollars over that timeframe.

For Royal Caribbean, this is another ship back in service and another ship that has received approval from the U.S. Centers for Disease Control and Prevention’s (CDC) to sail again.

Each of Royal Caribbean's cruise ships must perform a test cruise, where various health protocols and social distancing rules are tested out to demonstrate the ship can be operated safely.

Serenade of the Seas conducted her 4-night test cruise back on July 7 with 300 fully vaccinated passengers onboard.

The week-long itinerary features a lineup of ports of call, including Juneau, Sitka, Ketchikan and Icy Strait Point, Alaska, as well as Endicott Arm fjord and Dawes Glacier.

For Alaska sailings departing from Seattle, Washington before August 1, all Royal Caribbean guests age 16 and older must present proof of Covid-19 vaccination, with the final dose of their vaccine administered at least 14 days before sailing.

After August 1, that requirement drops to 12 years old.

Guests under the age of this requirement don’t need to be vaccinated and will receive a Covid-19 test at the terminal before boarding.

Royal Caribbean releases Alaska cruise ship protocols for August sailings

In:
09 Jul 2021

Royal Caribbean sent guests booked on Alaska cruises in August a list of health protocols to expect onboard its sailings.

As ships are restarting operations, Royal Caribbean is sending out what health protocols for booked passengers on these sailings can expect and typically for each month.

The cruise line says these new protocols are especially important to unvaccinated children who are between the ages of 2 and 11.

This information only applies to sailings departing from Seattle in August 2021.

Vaccine requirements

All guests 12 years and older are required to bring proof of vaccination, such as the U.S. Centers for Disease Control and Prevention’s (CDC) COVID-19 vaccination record card, with the final dose of the vaccine completed at least 14 days before sailing. 

Testing

At the terminal: Unvaccinated guests ages 2 to 11 years are required to take a PCR test for COVID-19 when checking in at the terminal. Registration details for this test will be sent via email in advance. 

Prior to disembarking: Unvaccinated guests ages 2 to 11 years are required to take an antigen test onboard within 24 hours of the end of voyage. Vaccinated guests who require an antigen or PCR test for entry into their destination country may receive one onboard at no charge. Registration details will be provided during the cruise. 

Face masks

When indoors, CDC guidelines require all guests 2 years and older to wear masks unless they are actively eating or drinking.

The CDC makes allowances for guests to remove their masks in venues and events dedicated to fully vaccinated parties. Royal Caribbean says vaccinated guests will find "plenty of these opportunities".

Masks are not required in your client's stateroom when they are with their traveling party or outside on the open decks, unless in a crowded setting. Updates will be shared as changes to CDC mask guidelines occur.

Dining

For Main Dining, Royal Caribbean will designate areas for everyone, including parents and unvaccinated children, and areas for vaccinated parties only.

My Time Dining will not be available to parties that include unvaccinated guests. 

Some specialty restaurants will be open to everyone, while others will be for vaccinated parties only.

Windjammer will be open to everyone for breakfast and lunch, and the food will be served by crew members.

Royal Caribbean recommends to make dining reservations via Cruise Planner before the cruise or the Royal Caribbean app onboard.

Grab-and-go cafes will also be available for everyone.

Other venues onboard the ship

Theaters and activity venues will offer spaced seating with options for everyone and for vaccinated guests only. You will be able to make reservations for shows via the Royal Caribbean app.

Spa services, except those offered in treatment rooms, are available to everyone.

The Fitness Center will have dedicated operating hours for everyone as well as hours reserved for vaccinated guests only. 

The Casino will be open to vaccinated guests only.

Youth spaces will be open to all children and teens.         

Shore excursions

Fully vaccinated parties have the choice of booking a shore excursion or visiting freely.

Parties that wish to go ashore and include any unvaccinated guests, including parents traveling with unvaccinated children, must book a shore excursion through Royal Caribbean.

Vaccinated parents wishing to go ashore freely can drop kids off at Adventure Ocean and reserve time for their child on the day they wish to go in port.

Other protocols

Check out health protocols from other ships already announced:

Royal Caribbean test cruise to Alaska should begin today

In:
07 Jul 2021

Alaska cruises will get one step closer today when Royal Caribbean starts up a test cruise from Seattle.

Serenade of the Seas is in Seattle, Washington to begin a test cruise from the Port of Seattle, which is a necessary step for revenue cruises to begin.

It is not publicly known how long this first test sailing on Serenade will be, but there are reports it could be 4-nights.

Royal Caribbean will have 100% of its crew members fully vaccinated on all its sailings.

Simulated voyages (also known as test cruises) are when cruise lines can operate ships with volunteer passengers in order to prove their new protocols work.

These are not cruises you can book, but rather, are limited voyages where a cruise line invites certain unpaid volunteers to help go through all the necessary steps and procedures to ensure cruise ships can be run safely.

If the test cruise is succesful, Serenade of the Seas is scheduled to begin revenue sailings with paying passengers on July 19, 2021. This would make Serenade the second Royal Caribbean cruise ship to restart revenue sailings from the United States, following Freedom of the Seas.

Royal Caribbean released health protocols for Serenade of the Seas cruises in July, which include wearing face masks and social distancing rules onboard.

Serenade is one of two Royal Caribbean cruise ships scheduled to sail to Alaska this year. Ovation of the Seas is scheduled to begin her cruises on August 13, 2021, although her test sail date is not yet known.

Serenade of the Seas will sail 7-night cruises beginning in July, with stops in popular ports of call, including Juneau, Sitka, Ketchikan and Icy Strait Point, Alaska, as well as the jaw-dropping Endicott Arm fjord and Dawes Glacier.

Test cruise requirements

Test cruises come with a variety of requirements that must be completed in order to demonstrate the ship can be operated in a safe manner with the new health protocols

While the ship is indeed conducting a cruise as if it were a normal cruise, the CDC wants the cruise ship to test out procedures and ensure it can handle any health situation it could encounter.

Each ship must conduct at least one simulated cruise, and each voyage must be between 2-7 days in length with a least one overnight stay, including through embarkation, disembarkation, and post-disembarkation testing.

Read moreEverything you need to know about Royal Caribbean test cruises

The CDC recommends a test cruise is at least 3 days with 2 overnight stays.

Passengers and crew must meet standards during the simulated voyage for hand hygiene, use of face masks, and social distancing for passengers and crew, as well as ship sanitation.

Royal Caribbean must modify meal service and entertainment venues to facilitate social distancing during the simulated voyage.

And then there is a laundry list of activities that the CDC says the ship needs to test across one or many separate test cruises:

  • Embarkation and disembarkation procedures, as approved by U.S. port and local health authorities as part the cruise ship operator’s Phase 2A agreements, including procedures for terminal check-in.
  • Onboard activities, including seating and meal service at dining and entertainment venues.
  • Medical evacuation procedures.
  • Transfer of symptomatic passengers or crew, or those who test positive for SARS-CoV-2, from cabins to isolation rooms.
  • Onboard and shoreside isolation and quarantine, as per the terms of the cruise ship operator’s Phase 2A agreements, of at least 5% of all passengers and non-essential crew.
  • Recreational activities that the cruise ship operator intends to offer as part of any restricted passenger voyages, e.g., casinos, spa services, fitness classes, gymnasiums.
  • Private-island shore excursions if any are planned during restricted passenger voyages. The following measures must be observed on the private island:
    • Only one ship can port at the island at any one time.
    • A routine screening testing protocol must be implemented for island staff who are expected to interact with volunteer passengers or crew, unless they are fully vaccinated or have documentation of recovery from COVID-19 in the past 90 days.
    • Mask use and social distancing must be observed in indoor areas while on the island.
  • Port of call shore excursions if any are planned during restricted passenger voyages. The following measures must be observed on port of call shore excursions:
    • Shore excursions must only include passengers and crew from the same ship.
    • Cruise ship operator must ensure all shore excursion tour companies facilitate social distancing, mask wearing, and other COVID-19 public health measures throughout the tour while in any indoor areas.
    • Cruise ship operators must have a protocol for managing persons with COVID-19 and close contacts at all foreign ports of call. At a minimum, the protocol must include the following:
      • Disembarkation and housing of persons with suspected or confirmed COVID-19 needing shore-based hospital care and their travel companion(s) for the duration of their isolation or quarantine period.
      • Commercial repatriation of U.S.-based persons with COVID-19 and close contacts only after meeting criteria to end isolation and quarantine per CDC guidance. For commercial repatriation of foreign-based persons with COVID-19 and close contacts, cruise ship operators must consult with all relevant public health authorities.

Royal Caribbean releases health protocols for first Alaska cruise ship

In:
01 Jul 2021

Royal Caribbean will restart cruises to Alaska this month, and the cruise line has released its health protocols for guests onboard.

The cruise line has released the various vaccine and testing requirements, as well as rules regarding face masks and social distancing.

Serenade of the Seas will restart cruises to Alaska, becoming the first Royal Caribbean cruise ship to visit Alaska since 2019.

Serenade of the Seas will begin sailing on July 19, 2021, and Ovation of the Seas will begin sailing on August 13, 2021.

Serenade of the Seas will sail 7-night cruises beginning in July, with stops in popular ports of call, including Juneau, Sitka, Ketchikan and Icy Strait Point, Alaska, as well as the jaw-dropping Endicott Arm fjord and Dawes Glacier.

Here are the protocols for guests sailing on Serenade of the Seas from Seattle in July. Keep in mind protocols and (and likely will) change.

Vaccines and testing

Vaccination Requirement

All guests 16 years and older are required to bring proof of vaccination, such as the U.S. Centers for Disease Control and Prevention’s (CDC) COVID-19 vaccination record card, with the final dose of the vaccine completed at least 14 days before sailing. 

Testing

At the terminal: Unvaccinated guests ages 2 years to 15 years are required to take a PCR test for COVID-19 when checking in at the terminal.  Registration details for this test will be sent via email in advance. 

Prior to disembarking

Unvaccinated guests ages 2 to 15 years are required to take an antigen test onboard within 24 hours of the end of voyage. Vaccinated guests who require an antigen or PCR test for entry into their destination country may receive one onboard at no charge. Registration details will be provided during the cruise. 

Shore Excursions

 Any unvaccinated guests, including parents traveling with unvaccinated children, must book a shore excursion through Royal Caribbean.

Fully vaccinated parties have the choice of booking a shore excursion or safely visiting the port freely.

All guests are also subject to restrictions and requirements as defined by local authorities in the ports Royal Caribbean visits. 

Masks

When indoors, CDC guidelines require all guests 2 and older to wear masks unless they are actively eating or drinking.

The CDC does make allowances for guests to remove their masks in venues and events dedicated to fully    vaccinated parties.

Masks are not required in their staterooms when they are with their traveling parties or outside on the open decks, unless in a crowded setting.

Social distancing

The entire ship and boarding process has been set up to allow for physical distancing, which is encouraged whenever interacting with those outside of their traveling party.

Dining & Lounges

Dining venues, including the Main Dining Room, will offer spaced seating with sections for everyone and other sections for vaccinated parties only.

My Time dining is not available to guests traveling with unvaccinated children.

If you prefer a buffet, Windjammer will be open, and the food will be served by our crew.

Some bars and lounges will be available only to vaccinated guests.

Other Venues

Theaters and activity venues will offer spaced seating with options for everyone and for vaccinated guests only. 

Spa services, except those offered in treatment rooms, are available to everyone and the Fitness Center will be open to everyone at designated times.

The Casino will be open to vaccinated guests only.

Photos: Royal Caribbean cruise ship brings needed supplies to St. Vincent following volcano eruption

In:
16 Apr 2021

Royal Caribbean is doing its part to help bring much needed supplies to the Caribbean island of St. Vincent.

Photo by Stv Online

Following the eruption of La Soufriere volcano, Royal Caribbean Group has begun the work in helping the residents of the island.

The volcanic activity that began on April 9 forced some 20,000 to flee the northern end of the eastern Caribbean island for shelters and contaminated water supplies across the island.

Serenade of the Seas arrived to bring supplies to the island on Thursday.

Royal Caribbean said the ship brought much-needed fresh water that was produced onboard to locals, with more relief supplies on the way.

Photos by Royal Caribbean

Photo by @toni2oni

Celebrity Cruises' Celebrity Reflection evacuated British, U.S. and Canadian nationals to St. Maarten at no cost.

La Soufriere volcano has shot out another explosive burst of gas and ash Friday morning as the ship was taking evacuees away.

For the evacuees going on Celebrity, the U.S. Centers for Disease Control (CDC) issued a warning against people fleeing for their lives on a cruise ship due to volcano erupting because "the chance of getting COVID-19 on cruise ships is higher since the virus appears to spread more easily between people in close quarters aboard ships." 

All evacuees aboard took a negative rapid antigen test taken within 24 hours of boarding.

St. Vincent’s Argyle International Airport has been closed since the eruption began.

Heavy ash deposits at the Argyle International Airport have prevented airlift there. 

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