What are we getting for our money?

[Bingee]

Our pre travel info from Iglu Cruises has been absent, no flight check in information and no 'Vacation documents' from RC. How can we print our luggage labels without this.

[OCSC Mike]

17 minutes ago, Bingee said:

How can we print our luggage labels without this.

They should appear in your RC account approximately 30 days out. You don't actually need them at all as the porters at the port can make you luggage tags if it comes to that.

[Bruin Steve]

On 10/15/2023 at 5:37 AM, Bingee said:

Our pre travel info from Iglu Cruises has been absent, no flight check in information and no 'Vacation documents' from RC. How can we print our luggage labels without this.

First, for those who don't know, "Iglu" is a large UK-based travel agency.  As such, what they do is to "package" cruises--to include airfare ...and, often, hotels, transportation to and from the ship, etc.  Sometimes, they will throw in a few extras--like tours or drink packages or whatever.  Bottom line is that their UK customers get sort of an "all-inclusive" deal...and a percieved cost savings.  Negatives include that you give up full control of your holiday--you take whatever flights, etc. they assign you...and your avenue of communication is through Iglu--no direct privity with the cruise line.

As to flight check-in, realize that this is done by Iglu completely independent of Royal Caribbean...So, only your Iglu agent can provide you with those details...and, from what I've heard, they are not always very prompt relaying those details to you.

As to luggage tags, those you get by printing them out from the Royal Caribbean website around 30 days prior to your cruise.  You MAY be able to log in using your Crown & Anchor number...or, if you need the RCCL reservation number, Iglu should give it to you...or, if for some reason, they don't, try calling RCCL directly and hope to find a good phone rep who will look it up for you.  You will also need to log onto the website and/or the app to do the "check-in".

How long until your cruise date?

     

 

 

[Fuzzywuzzy]

Thanks. I had no Idea what the heck Iglu was.

[Bingee]

Thanks for this Steve, we now have had the Guest Ticket Booklet from Iglu, 4 days before we travel.
We don't usually use travel agents for our holidays and after our Iglu experience, we now know why.

[smokeybandit]

20 minutes ago, Bingee said:

Thanks for this Steve, we now have had the Guest Ticket Booklet from Iglu, 4 days before we travel.
We don't usually use travel agents for our holidays and after our Iglu experience, we now know why.

The described experience with Iglu doesn't at all reflect a typical one with an actual travel agent, not an online travel consolidator agency.

[Mike.s]

14 hours ago, Bingee said:

Thanks for this Steve, we now have had the Guest Ticket Booklet from Iglu, 4 days before we travel.
We don't usually use travel agents for our holidays and after our Iglu experience, we now know why.

I used another part of the IGLU group once and only once, awful service, now use a local travel agent and love the service they give me.