Need some advice, pricing error 3 days to sailing

[BTCking]

Deleted 

[twangster]

It sounds like you booked an A1 or A2 AquaTheater Suite and agreed to the casino rate of around $10k total for both guests.  Is that correct?

A few months ago the final payment due date changed from the normal 90 days to 30 days so that does sound appropriate that you didn't have to pay the balance immediately 3 or 4 months ago.

From what I can gather you have paid $1,300 towards the approximate $10,000 total.  

It seems there may have been some confusion that left the appearance that the balance due was only $1,300 when in reality the balance due was the full $10,000 you originally agreed to.  

In reference to using RoyalUp - RoyalUp is not a sure thing.  There may or may not actually be an A1 suite and there is no guarantee you would have won the bidding if you had stayed in a balcony and tried to use RoyalUp.  That really doesn't matter because you booked an AquaTheater Suite at a rate that you agreed to at the time, around $10,000 if I understand correctly.

Regardless or everything else it seems you booked an AquaTheater Star Class suite for approximately $10,000 with your casino discount so it seems reasonable that is what you need to pay if you want to sail.  

[Pooch]

Did it seem remotely correct that you would owe only $1300 on a room you reserved for $10,000?  This didn’t set off a cacophony of bells and whistles in your head? Except for screenshots, did you request an invoice showing that the $10,000 room only cost $1300 and was paid in full?  I think I would have escalated this until I had written proof in my hands.  You had to know something wasn’t right.

[Ampurp85]

So let me get this straight, you wanted star class and found on for $6500pp which is $13k but with casino comp it was $10K. Your balance was $1300, leaving $8700....and you thought this was paid in full? But you weren't upgraded, and they expect you to pay $8000 for a balcony???? But on the other hand, you want to get an A1 for $9000 and they won't let you? My understanding is you can get rooms and balances changed up until around 3 days before sailing, so this makes absolutely no sense. I just priced the balcony, and it is like $390pp and the suites are sold out. Something about your situation is very wrong. Also, I don't understand what having share or loyalty status has to do with anything.

[BTCking]

38 minutes ago, Pooch said:

Did it seem remotely correct that you would owe only $1300 on a room you reserved for $10,000?  This didn’t set off a cacophony of bells and whistles in your head? Except for screenshots, did you request an invoice showing that the $10,000 room only cost $1300 and was paid in full?  I think I would have escalated this until I had written proof in my hands.  You had to know something wasn’t right.

And that’s why she called and so did I. That’s why we checked balances 50 times and they said it was paid. The original deal was 10K to pay, things changed that day and the balance wasn’t paid trip was canceled and rebooked by the lady like I said. I knew something was right which if you read what I said is why I called and checked online. 
 

I’m not saying that I didn’t know something wasn’t right, how would you feel if 3 days prior to your sailing in which you thought was paid in full you get a call with no apology no price Match from a A1 when mine was a A2 and they won’t match that how would you feel when you planned to purpose and called to make sure multiple times of the comp. I didn’t think there was a error, I had thought that the casino comped partial and a outsourced 3rd party casino host company comped the rest because I had seen them on the cruise booklet form. I was clueless as to why I had a 1300 balance the lady just paid it with my card.

[BTCking]

30 minutes ago, Ampurp85 said:

So let me get this straight, you wanted star class and found on for $6500pp which is $13k but with casino comp it was $10K. Your balance was $1300, leaving $8700....and you thought this was paid in full? But you weren't upgraded, and they expect you to pay $8000 for a balcony???? But on the other hand, you want to get an A1 for $9000 and they won't let you? My understanding is you can get rooms and balances changed up until around 3 days before sailing, so this makes absolutely no sense. I just priced the balcony, and it is like $390pp and the suites are sold out. Something about your situation is very wrong. Also, I don't understand what having share or loyalty status has to do with anything.

They want me to pay $8000 to keep my aqua theater suite or switch to a balcony for free and keep my $1300 when I originally had that comped balcony. I found the room cheaper 3 weeks ago and they won’t even match that price. 

[Reigert2008]

In the future, I’d recommend Using a good travel agent for your bookings.

[Ampurp85]

2 hours ago, BTCking said:

They want me to pay $8000 to keep my aqua theater suite or switch to a balcony for free and keep my $1300 when I originally had that comped balcony. I found the room cheaper 3 weeks ago and they won’t even match that price. 

So, three weeks ago they didn't fix your booking? I don't understand how this went on. You have no grounds to match a price three weeks ago. As a shareholder you would know this. Also, as a player in the casino who earned enough for a comped cruise, you would know how RCG works. I guess I don't understand why 3 days beforehand you are just trying to work things out, when almost a month ago you were price checking. 

[BTCking]

1 hour ago, Ampurp85 said:

So, three weeks ago they didn't fix your booking? I don't understand how this went on. You have no grounds to match a price three weeks ago. As a shareholder you would know this. Also, as a player in the casino who earned enough for a comped cruise, you would know how RCG works. I guess I don't understand why 3 days beforehand you are just trying to work things out, when almost a month ago you were price checking. 

3 days beforehand I am trying to work things out before because that’s when I was notified. I was thinking the room ended up getting comped because I bet pretty high.

 

no I wasn’t price checking lol I had bids for a royal loft suite on royal up so I was constantly checking to see if a cabin opened up to see if I should adjust bids and if I could win and would see my category.

 

not sure why people comment to blame me instead of trying to help me with the issue I am having not royal.

 

i could of booked it at the same price without any comp or my $1300 payment 3 weeks ago. Now they want me to pay full price 3 days before hand when I called multiple times to insure it was paid and got balance is paid casino comped and balance was paid multiple times even with a rep but everyone sits here and says your in the wrong I knew no I didn’t know and regardless it’s fair I’m supposed to pay full price when I could of got it $3000 cheaper 3 days before my trip? Most of your guys that are on this forum probably don’t spend the difference im talking about on your whole cruise yet this isn’t a small difference and to be notified this late I’m sure you would be furious

[twangster]

Let me see if I have this right.  You are booked in an A2 and saw the A1 which is a similar suite at a lower rate.  Is that correct?

Be aware that after final payment due date, which is 30 days out right now, you can't change cabin categories to benefit from a price drop.  While A1 and A2 are very similar suites, they are different categories.  Even if you take all the other circumstances away, there is no way to switch categories A2 to A1 after final payment due date for a price drop.  In some cases you can effect a change in category after final payment date IF you agree to leave the pricing alone.

I recently was able to move from a 2D balcony to a 5D balcony after final payment due date.  The 5D balcony had dropped in price at the last minute and was slightly lower than my 2D balcony.  I wanted the 5D balcony because it was an aft balcony with views of the wake.  Royal agreed to move me from a 2D to a 5D category but only if I agreed to leave the pricing alone so I was not able to benefit from a price drop while changing categories.

Royal didn't have to let me change categories after final payment due date.  They could have declined my request and I would have sailed in my 2D balcony.  Fortunately in my case Royal agreed to change me but I was not able to realize a price drop in the process.  

Hopefully I have understood this aspect of your concern properly and have addressed the $3,000 savings you were hoping to realize.

[Pooch]

I am sorry you are having this issue and perhaps my age makes me a little more anal retentive but if I were expecting a balance of $10,000, I would have those funds available when I tried to make payment.  Clearly you sensed a problem because you made multiple calls to question it.  So didn’t you have the correct funds put aside/available when you expected the $10,000 bill?  Are those funds no longer available?

[Jkaczano]

8 hours ago, BTCking said:

3 days beforehand I am trying to work things out before because that’s when I was notified. I was thinking the room ended up getting comped because I bet pretty high.

 

no I wasn’t price checking lol I had bids for a royal loft suite on royal up so I was constantly checking to see if a cabin opened up to see if I should adjust bids and if I could win and would see my category.

 

not sure why people comment to blame me instead of trying to help me with the issue I am having not royal.

 

i could of booked it at the same price without any comp or my $1300 payment 3 weeks ago. Now they want me to pay full price 3 days before hand when I called multiple times to insure it was paid and got balance is paid casino comped and balance was paid multiple times even with a rep but everyone sits here and says your in the wrong I knew no I didn’t know and regardless it’s fair I’m supposed to pay full price when I could of got it $3000 cheaper 3 days before my trip? Most of your guys that are on this forum probably don’t spend the difference im talking about on your whole cruise yet this isn’t a small difference and to be notified this late I’m sure you would be furious

I think you’d be surprised how many on this forum are spending > $3k on their cruises. I had an A2 on Oasis in September, and have a GS Independence in February, another A2 on Wonder in March, a JS on Adventure in May, and an A1 on Allure this upcoming September. Quite frankly - you booked the A2 at $10,000 and they are still offering you the A2 at $10,000. While it would have been a nice surprise to pay only $1300 for a star class room, it’s completely unrealistic regardless of your betting history. Royal caught their mistake.  Pay up or downgrade. 

[BTCking]

4 hours ago, twangster said:

Let me see if I have this right.  You are booked in an A2 and saw the A1 which is a similar suite at a lower rate.  Is that correct?

Be aware that after final payment due date, which is 30 days out right now, you can't change cabin categories to benefit from a price drop.  While A1 and A2 are very similar suites, they are different categories.  Even if you take all the other circumstances away, there is no way to switch categories A2 to A1 after final payment due date for a price drop.  In some cases you can effect a change in category after final payment date IF you agree to leave the pricing alone.

I recently was able to move from a 2D balcony to a 5D balcony after final payment due date.  The 5D balcony had dropped in price at the last minute and was slightly lower than my 2D balcony.  I wanted the 5D balcony because it was an aft balcony with views of the wake.  Royal agreed to move me from a 2D to a 5D category but only if I agreed to leave the pricing alone so I was not able to benefit from a price drop while changing categories.

Royal didn't have to let me change categories after final payment due date.  They could have declined my request and I would have sailed in my 2D balcony.  Fortunately in my case Royal agreed to change me but I was not able to realize a price drop in the process.  

Hopefully I have understood this aspect of your concern properly and have addressed the $3,000 savings you were hoping to realize.

Correct only 3-4 weeks ago (November 10th to be exact) there was a A2 for 4497. The A1 is $4997 currently and they won’t even match that number.

[BTCking]

3 hours ago, Pooch said:

I am sorry you are having this issue and perhaps my age makes me a little more anal retentive but if I were expecting a balance of $10,000, I would have those funds available when I tried to make payment.  Clearly you sensed a problem because you made multiple calls to question it.  So didn’t you have the correct funds put aside/available when you expected the $10,000 bill?  Are those funds no longer available?

I did and I do have the funds ready but not willing to pay a higher price then I could of got it for 3 days prior to sailing with zero compensation. 

[WAAAYTOOO]

9 minutes ago, BTCking said:

Correct only 3-4 weeks ago (November 10th to be exact) there was a A2 for 4497. The A1 is $4997 currently and they won’t even match that number.

$4497 per person, right ?  No way any SC room was going for $4497 total - even with a casino discount.  I paid ~$5K total for my first SC ATS with a casino discount but that was over 8 years ago and they [at least] doubled in price very soon after that.

[twangster]

Price drops after final payment due date do not drop the rate.  You still have to pay for the cruise in full at the booked rate.

If there is a price drop after final payment due date the difference is provided as OBC.

If you booked an A2, the current rate on an A1 is completely irrelevant.  You might as well tell us what an solo interior rate is because that doesn't matter either.  

Step one - pay for your cruise.

Step two - if the category you booked has dropped in price, the exact category, not the kind of cabin, then you can pursue an OBC for the difference after final payment due date.  An A1 is NOT the same category as an A2.  If you did not book an A1, stop wasting your time looking at the price of an A1 today.  

 

[twangster]

I have seen other people become confused about cabin category so let's talk about that.

"Balcony" is NOT a cabin category.  "AquaTheater Suite" is NOT a cabin category.  

"2D" is one balcony cabin category.

"1D" is a completely different balcony cabin category.

 "3D" is a completely different balcony cabin category.

1D does not equal 2D and it does not equal 3D - these are different categories of a balcony cabin.

A1 does not equal A2 and does not equal A3 - all are different categories of AquaTheater Suites.  

If I am booked in a 2D balcony and the rate of a 1D balcony goes down, that is irrelevant to my booking.  I can NOT request a price adjustment when a different category changes price.

The only time I can request a price drop adjustment is when my exact category drops in price.  If I am booked in a 2D category, only when a 2D cabin becomes cheaper can I request a price adjustment.  

The rates of all other balcony categories is completely irrelevant when I am looking for price drops.  The only rate that is relevant is the rate for my exact booked category.  

[Jkaczano]

53 minutes ago, BTCking said:

Correct only 3-4 weeks ago (November 10th to be exact) there was a A2 for 4497. The A1 is $4997 currently and they won’t even match that number.

The A1 for your sailing is $4983 per person plus port fees and taxes for a total of $10223 for 2.  That’s assuming a resident discount.  

[Ampurp85]

11 hours ago, BTCking said:

3 days beforehand I am trying to work things out before because that’s when I was notified. I was thinking the room ended up getting comped because I bet pretty high.

 

no I wasn’t price checking lol I had bids for a royal loft suite on royal up so I was constantly checking to see if a cabin opened up to see if I should adjust bids and if I could win and would see my category.

 

not sure why people comment to blame me instead of trying to help me with the issue I am having not royal.

 

i could of booked it at the same price without any comp or my $1300 payment 3 weeks ago. Now they want me to pay full price 3 days before hand when I called multiple times to insure it was paid and got balance is paid casino comped and balance was paid multiple times even with a rep but everyone sits here and says your in the wrong I knew no I didn’t know and regardless it’s fair I’m supposed to pay full price when I could of got it $3000 cheaper 3 days before my trip? Most of your guys that are on this forum probably don’t spend the difference im talking about on your whole cruise yet this isn’t a small difference and to be notified this late I’m sure you would be furious

 

First how can we help you with an issue, we aren't RCG? We can only offer advice and to do that I was trying to understand how you got the issue.

As you seem to be adding in and not explaining it thoroughly. I am also sorry to say you are to blame, this wasn't RCG fault. If you did research, you said so, you would know that if you only qualified for a balcony, you wouldn't get star class.

You don't know what most people spend. If you frequent this blog then you would read a lot of cruisers are in the know and quite a few are suite snobs, so many are paying $10k+ for their cruise experience. Most people who even do the smallest amount of research, would have no issue paying the $10k+ balance off.

My advice is to cancel the cruise under CWC and get your FCCs and book in a category you can afford.