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The Passport Game


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Our friend who is going to Alaska with us in two weeks submitted hers 5 weeks ago and was sweating bullets that she would not get it on time. Didn't really need it since technically we never are out of the US but to be safe we had her get it. Received word that the check was cashed last Friday and it arrived Tuesday. Big sigh of relief and maybe they are beginning to catch up. FYI she forgot to expedite it thus the panic.

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I received my passport a few months ago and have been trying to update my info on the Global Entry website. After attempting this several times, I get a cannot validate window and to check my entries. I sent in several forms in the FAQ section with no response on how to update the information and link the two document numbers.

I called Friday and actually talked to a real person in a reasonable amount of time on line. They said this is a known problem and I have two options. If I am in a hurry go to a registration/interview site and have this corrected or if not in a hurry, check back in a few weeks. I guess their system is backed up.

The saga continues.

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On 9/13/2021 at 6:22 AM, Vagolferbob said:

I received my passport a few months ago and have been trying to update my info on the Global Entry website. After attempting this several times, I get a cannot validate window and to check my entries. I sent in several forms in the FAQ section with no response on how to update the information and link the two document numbers.

I called Friday and actually talked to a real person in a reasonable amount of time on line. They said this is a known problem and I have two options. If I am in a hurry go to a registration/interview site and have this corrected or if not in a hurry, check back in a few weeks. I guess their system is backed up.

The saga continues.

Was finally was able to update my passport info today. Seems patience is a needed part of your travel toolbox.

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  • 5 weeks later...

I had to renew mine and my 6 year old.  Minors only have option for new and not renewal.  I paid for all of the expedite fees that I could.

- 9/17 - Mailed both off

- 9/22 - Status online stated they were both officially received and "In Process"

- 10/8 - Received my 6 year old's new passport and card

- 10/22 - Received my new renewal passport and card

Sounds like it went smooth, but that last week I was checking the site every day, as my flight leaves 2 week of Nov. (and in the mean time I also ordered and received additional official copies of my birth certificate - just in case)

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  • 4 weeks later...

We have a family cruise coming up in April. 12 of us total. A Couple of my family members don’t have a passport yet and i’m trying to get them to get it done. This is a four-day cruise and the only stop is it in Costa Maya. Worst case scenario if they don’t get their passports in time.  Will they be able to get off the ship at port in Costa Maya? They would both be fully vaxed adults. 

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47 minutes ago, starbrat said:

We have a family cruise coming up in April. 12 of us total. A Couple of my family members don’t have a passport yet and i’m trying to get them to get it done. This is a four-day cruise and the only stop is it in Costa Maya. Worst case scenario if they don’t get their passports in time.  Will they be able to get off the ship at port in Costa Maya? They would both be fully vaxed adults. 

Will not be a problem. They did not even ask for state ID. Showed them Sea Pass card. 

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