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Dear Royal Caribbean Cruise Line


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The NCL article shocks the system, how very very sad. BUT, your loyal patrons are here standing by waiting to sail again. Speaking for my family we found ourselves comparing our land vacations to sailing every time and each and every time sailing came out on top. 

We know you are looking outside the box for ways to get us sailing again for everyones safety BUT glance back and look within also. Our TA family is working so hard and partnering with your patrons for an amazing sailing future. Concentrate on accuracy + speed. Raise the bar and pay attention to the details of our refunds and FCC 's. Please take a look and be as transparent as possible, maybe add one more step to make sure your loyal customers are made whole, the first time. There is a lot of confusion on this end. Re: monies out vs monies refunded.

We want you to succeed, we enjoy so much and choose to spend our very hard earned monies with YOU. Please remember we will be at embarkation on the other side of this awful situation. Every aspect of our interactions matter, everyone needs to be important no matter what the exchange. Please don't relax to soon pertaining to your customers at this time, we do our best to advocate for you and cruising at every nasty insult, looking forward to sailing again soon, 12 June 2020 would be great! Don't let this NCL news bring us down! 

Thanks for reading RCCL rep, we know you are here somewhere!

 

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22 hours ago, Neesa said:

The NCL article shocks the system, how very very sad. BUT, your loyal patrons are here standing by waiting to sail again. Speaking for my family we found ourselves comparing our land vacations to sailing every time and each and every time sailing came out on top. 

We know you are looking outside the box for ways to get us sailing again for everyones safety BUT glance back and look within also. Our TA family is working so hard and partnering with your patrons for an amazing sailing future. Concentrate on accuracy + speed. Raise the bar and pay attention to the details of our refunds and FCC 's. Please take a look and be as transparent as possible, maybe add one more step to make sure your loyal customers are made whole, the first time. There is a lot of confusion on this end. Re: monies out vs monies refunded.

We want you to succeed, we enjoy so much and choose to spend our very hard earned monies with YOU. Please remember we will be at embarkation on the other side of this awful situation. Every aspect of our interactions matter, everyone needs to be important no matter what the exchange. Please don't relax to soon pertaining to your customers at this time, we do our best to advocate for you and cruising at every nasty insult, looking forward to sailing again soon, 12 June 2020 would be great! Don't let this NCL news bring us down! 

Thanks for reading RCCL rep, we know you are here somewhere!

 

Thank you for all of this.... I have sent this to the Sales team at Royal.  Not sure it will make a difference, but they need to see what is going on with their patrons.

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Neesa great post, I learned a long time ago, if you get thrown lemons turn them into lemonade. Always try to turn the worst problem into a positive. Come out and tell people we have a problem and we are going to make you experience even better and then show them how you are going to improve their experience. Positive attitudes always help.

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17 hours ago, ehw51 said:

Neesa great post, I learned a long time ago, if you get thrown lemons turn them into lemonade. Always try to turn the worst problem into a positive. Come out and tell people we have a problem and we are going to make you experience even better and then show them how you are going to improve their experience. Positive attitudes always help.

When-Life-Gives-You-Lemons-MEMES.jpg

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