gi333 19 Posted March 25, 2020 Report Share Posted March 25, 2020 Hello. Did anyone get their fcc for the 100% cruise with confidence? I cancelled my cruise 2 weeks ago and still did not get it and I still haven't got my precruise purchases refund for excursions etc. Thank you for your help Quote Link to post Share on other sites
Matt V 5 Posted March 25, 2020 Report Share Posted March 25, 2020 I cancelled on the 11th. Still haven't recieved the taxes/port fees refund to my credit card nor the FCC email. Slightly worried it fell through the cracks. Might call Friday if I don't see anything. I already called once. Quote Link to post Share on other sites
Bean79 152 Posted March 25, 2020 Report Share Posted March 25, 2020 Haven't seen mine either, they are probably severely backlogged. I did get an email about my onboard purchases being refunded but not my FCC. Quote Link to post Share on other sites
Lovetocruise2002 10,774 Posted March 25, 2020 Report Share Posted March 25, 2020 I was also part of the first round of cancellations. Nothing came back yet, no taxes and fees, no shore excursion charges, and no FCC. WAAAYTOOO and Ogilthorpe 1 1 Quote Link to post Share on other sites
Ogilthorpe 943 Posted March 25, 2020 Report Share Posted March 25, 2020 We were in the middle of a B2B when the stoppage occurred. Still no official notification of the cancellation, no FCC email or refunds of fees or cruise planner. I believe they are overwhelmed with the volume of work. The message on the RCCL site continues to target 4/13 for all of this to occur. Since I cant check my RoyalUp status each day ... at least I can check my account for pending refunds. Not nearly as much fun ... but something to obsess over until this concludes RCVoyager and Lovetocruise2002 2 Quote Link to post Share on other sites
Cile 41 Posted March 25, 2020 Report Share Posted March 25, 2020 My understanding was it will take 30 days for refund Quote Link to post Share on other sites
KyleW2 37 Posted March 25, 2020 Report Share Posted March 25, 2020 4 hours ago, Cile said: My understanding was it will take 30 days for refund Nope. 30 days is if you choose a refund over FCC under their new deal. Refunds for purchases like drink packages/the excess was supposedly instant. Still have not received any kind of refund other than the email. DaiC01 1 Quote Link to post Share on other sites
Tal 1 Posted March 28, 2020 Report Share Posted March 28, 2020 On 3/25/2020 at 2:34 PM, Ogilthorpe said: We were in the middle of a B2B when the stoppage occurred. Still no official notification of the cancellation, no FCC email or refunds of fees or cruise planner. I believe they are overwhelmed with the volume of work. The message on the RCCL site continues to target 4/13 for all of this to occur. Since I cant check my RoyalUp status each day ... at least I can check my account for pending refunds. Not nearly as much fun ... but something to obsess over until this concludes How do you check the status of your account to see your refund is pending? Quote Link to post Share on other sites
Ogilthorpe 943 Posted March 28, 2020 Report Share Posted March 28, 2020 17 minutes ago, Tal said: How do you check the status of your account to see your refund is pending? I should have been more specific. I check my Credit Card account for pending refund transactions. Quote Link to post Share on other sites
TonyK 4 Posted March 28, 2020 Report Share Posted March 28, 2020 My cruise was cancelled on March 13 did get refunds for shore excursions. But nothing else. I will wait exactly 30 days and see what happens. Quote Link to post Share on other sites
YellowBrickRoad 29 Posted March 29, 2020 Report Share Posted March 29, 2020 I was first round for Mar 15 Cruise. Received this Thursday my FCC via email. My Cruise Planner refund on credit card was told will be within the 30 days of cancellation ( originally 7-10 days ) which now should be with 2 weeks. Quote Link to post Share on other sites
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