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Fcc and precruise purchases refund


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Hello. Did anyone get their fcc for the 100% cruise with confidence? I cancelled my cruise 2 weeks ago and still did not get it and I still haven't got my precruise purchases refund for excursions etc.  Thank you for your help 

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I cancelled on the 11th. Still haven't recieved the taxes/port fees refund to my credit card nor the FCC email. Slightly worried it fell through the cracks. Might call Friday if I don't see anything. I already called once.

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We were in the middle of a B2B when the stoppage occurred. Still no official notification of the cancellation, no FCC email or refunds of fees or cruise planner. I believe they are overwhelmed with the volume of work. The message on the RCCL site continues to target 4/13 for all of this to occur. Since I cant check my RoyalUp status each day  ... at least I can check my account for pending refunds. Not nearly as much fun ... but something to obsess  over until this concludes 😁😉

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4 hours ago, Cile said:

My understanding was it will take 30 days for refund  

Nope. 30 days is if you choose a refund over FCC under their new deal. 

Refunds for purchases like drink packages/the excess was supposedly instant. Still have not received any kind of refund other than the email. 

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On 3/25/2020 at 2:34 PM, Ogilthorpe said:

We were in the middle of a B2B when the stoppage occurred. Still no official notification of the cancellation, no FCC email or refunds of fees or cruise planner. I believe they are overwhelmed with the volume of work. The message on the RCCL site continues to target 4/13 for all of this to occur. Since I cant check my RoyalUp status each day  ... at least I can check my account for pending refunds. Not nearly as much fun ... but something to obsess  over until this concludes 😁😉

How do you check the status of your account to see your refund is pending?

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