Neesa

I have an Allure booked out of Port Canaveral August 2021 they are available to book now. While it is now not going to be amplified P/C is a short drive for us and we have never sailed her so we figured why not?

@Baked Alaska FYI I called Royal today for a "check" on the refunds due me. While I did not wait forever (maybe 30 minutes) OMG nightmare city. The young man was very polite but kept placing me on hold to "check things" so total time on hole almost 90 minutes and minimal information. The biggest thing he advised me of was that Royal does not count weekends in the 45 days (I said, "but when I book a sailing you take the monies instantly") I was kind to him though as I think I may have flustered him a bit, so now I'm consoling him!!! WHAT the H just happened???? Long story short I was at 46 days he said 32 days but WAIT FOR IT.......He then proceeds to try to get me to purchase some "great excursions" for my sailing that are ON SALE tonight! Uh, really? NO I want my $3,000. back, YIKES. Dear Royal, I am LOYAL but this has got to be handled :)

I did the cruise planner shuffle April 22, 2020 to take advantage of the lower pricing, close to 3,000 I am still waiting for. Like @Baked Alaska, I am waiting until the 45 days and then I am disputing on my credit card. Question please, does the 45 days count include the weekends, the Holiday? I was not counting Memorial Day and Sundays. Thanks Everyone!

@GNW, in these crazy times the LAST thing I would do is book on my own. Fill out the form, contact MEI Travel. It costs you nothing and you will feel absolutely supported and almost empowered with them in your corner. They WILL advocate for you and most likely will be able to navigate this new policy seamlessly. Good Luck! Signed a satisfied Sharla Manglass MEI client.

So, thanks to everyone here I became super excited about my 03 August 20 sailing possibly going BUT my Royal app does not show that new nifty red dot speaking to the muster education. Do you think it is big enough to sail, or just the Oasis class? My only hope is it is a double dip to Coco Cay BUT may be just save the island for the big girls? Thoughts? Even if we don't sail I am crazy happy for all of you that do sail. Tell us everything!!!!

We stayed in 11240 (OS) on the Harmony, glad we experienced it, now we know we don't like it! Lol. Our choice would be a crown loft if facing the ocean not the sports courts. The OS looked lovely, we had our breakfast and were able to lay out on the lounge chairs on that huge balcony. That was nice, the negatives we personally experienced and we wish we knew ahead of time were, The pole, be careful at night! @WAAAYTOOO warned us of the pole. The doorbell, seriously it was like fingers were drawn to it all day and ALL night. The actual dining area floor IF there is another OS above you. The loud dragging of the chairs in the cabin above you across their floor, we were treated to this always was really really loud. I will never ever book this suite again, even if it is the last one left. 7 nights of this really became uncomfortable. #deck17

Yes! This is good news. I believe they are starting with the Oasis class. If anyone hears of the Mariner having crew return can you post, please? While not a tiny ship it is no where near the Oasis class. I am curious as I struggled with and then eventually paid my final balance for a sailing on her 3 August 20 and well you know!! Let's do this?

IF and that's a big if my sailing goes 3 August 2020 I have that cabin booked on the Mariner. I have always had a balcony but I wanted to try it, the sailing is only 4 nights. Also on the Mariner it seems as though I can be outdoors in a few seconds same deck, so I booked it. I really like the fact this one has a full and half bath. Teenage daughter made the final decision for me, she can have the half bath. Since it does have full suite benefits also we figured how bad can it be? I say go for it! You never know unless you try :)

Welcome to the forum, I absolutely feel your anger. But you reached out, that's good. Craft an non emotional email to the CEO Michael Bailey. He has staff that answer for him, mbailey@ rccl.com I do not believe they would condone or support these actions, but if they are unaware they should know this is happening. Explain your situation not the awful experience as your intended result is to be made whole, you can complain about the (ahem) questionable customer service separately (we here all have experienced the same hold times and odd if not always different answers) And finally once this is corrected connect with your preferred travel agent, we all here like MEI travel and I promise you they will take the BEST care of You! I wish you well, many of us here have a situation too, but I do have MEI in my corner so I am not where you are, YET. Good luck, please I hope to see you on a future sailing. Stay safe and healthy.

If we sail in August we are scheduled for 4 nights on the Mariner we are going to experiment. We are going to pack and carry on only. This will be a double dip at Coco Cay so lots of bathing suit time, I think we can do it! This way baggage handlers are not "exposed" to us and we bring less! My hubby's packing is out of control anyway, a different hat every day lol. If we go we will do our part and are intent on making sure the ship is nice and healthy. Everyone working together we can continue to sail through this storm! (Pun intended) Maybe Redfield of the CDC is looking for a free sailing or something, to test the waters....Oh I digress; I preferred the hard cases but they always sustained crazy damage....

I agree with @Ogilthorpe seriously reading my mind. To add to it I feel like the CDC is "enjoying" their "celebrity" right now.....and they want to continue to feel relevant, so go after the cruise industry. They stay relevant and they "ONLY" really hurt this industry/people. It's easy because of the "not US flagged" situation. I just returned from a drive over at Clearwater Beach Florida. The place was packed, license plates from everywhere that is still locked down, no CDC comments there, it was a sea of people enjoying themselves. Enough CDC we get it you're the schoolyard bully and only have us to pick on, everyone else told you to pound salt, time to lift the no sail order, the cruise lines will " police" themselves, get out of their way! RANT OVER.... Be safe, stay healthy....wash your hands, let's get some direction and sail.

@S.Marie I am not sailing on the Oasis until Thanksgiving of 2021 but I did sail Harmony Thanksgiving 2019. From the moment we parked in the deck at Port Canaveral we had zero complaints. We had an amazing time and the cruise director "Bing Bong" was so much fun, the itinerary was wonderful & warm. Can not recommend the Harmony more! But again, to be honest have not sailed the Oasis as of yet & Grease was not our favorite. A tiny bit vulgar where it did not even need to be but otherwise the sailing on her was amazing! I'm sure you will enjoy them both whichever you choose! Happy sailing!

The feeling of Thanksgiving week is hard to put into words. The ship is joyous, your fellow passengers are so happy and much family all folding into each other. It is the most beautiful sailing in my humble opinion of the year. Everyone seems to drum up the things they are grateful for to include crew members, if I could only sail once a year it would be this week each and every time. Better then Xmas, better then summer....we book a sailing every single year for this week now that we experienced it. We have one this year but the ship may not be ready so I am taking a page from the book of @Lovetocruise2002 and booking a second for the same week, just in case my initial is not sailing. The ONLY slightly positive thing about this sad time is the cancellation policy's are so much more flexible.....I do wish I would see some refunds though, Do IT! Just so amazing it is hard to put into words, the experience will have all 30 of you booking the same week in 2022!

11/20/20 scheduled on the Odyssey out of Port Everglades. If the Odyssey is not completed due to the construction delays, would RCCL possibly insert another ship that has a cancelled itinerary? Just curious as to your thoughts, thanks everyone.

I cancelled and rebooked some things in the cruise planner due to much better pricing on April 22....still waiting. Will be calling at the 45 day Mark.

We are scheduled to sail on the Odyssey 20 November 2020 out of Port Everglades. (8 nights) Was so looking forward to this trip but it is very possible she may not even be ready by then. If she sails we do plan to be on her. We have a Jr. suite with an over sized balcony, we were planning on spending additional time in the cabin. We LOVE sailing for Thanksgiving, what a wonderful vibe the ship has during this time! Everyone appears and articulates thanks and graciousness, a lovely experience.

If I book on my own and then transfer the booking to my MEI TA does that impact her negatively in any way?

Ugh, I PAID and now regret it! If I didn't pay for my 28 June 2020 sailing I would have been able to shift the sailing to the same ship, same itinerary....wait for it ,,,,same cabin 26 July 2020 after the CDC no sail was lifted; but because I paid I Can't do this, I must cancel wait for refund and charge again. NO WAY! I thought I was doing the right thing, I thought we might sail, I live in Florida and honestly am not that crazed about this, (we went to Magic Kingdom during the last health scare) and had zero problems, I and my family by ( proximity or threats are very aware of hygiene etc) I believed we would sail, I don't trust the media and wow, I screwed the pooch! Hope I can say that @Matt if not my sincere apologies. So maybe WAIT.... I FEEL SO STUPID! ME^^^^^^^

@Lovetocruise2002 thank you also for taking the time, trying to plan my credit card is "HOT" right now~! We are still trying to celebrate an amazing 8th grade graduation and am trying to make it work. Sailing #1 but if not I want to put this vibrating credit card to work for something just as amazing!. I feel so bad these kids have worked so hard to have their fun crushed, to early to learn such a hard life lesson! PLUS I want to SAIL!!!!! Thanks so much, I appreciate it :) OKAY let's face it, it's all about ME!!!!!

@Ogilthorpe Thank you so much! This was a graduation celebration cruise and I am just trying to plan alternative options. wanted to sail but since the CDC is SO BIASED on cruising trying to opt for another plan. I really do appreciate your thoughts. My credit card can only take so much LOL!!!

@Matt @Lovetocruise2002@WAAAYTOOO@AnnetteJackson I do not want to start yet another thread, what in your estimation is the refund time for cruise planner purchases? I submitted mine on 22 April, still waiting, should I call? Also, the 125%FCC? I specifically am opting for Royal to cancel 28 June 2020 but realized after final payment that the same ship, same itinerary, SAME CABIN was available a month later after CDC no sail expires on 26 July 2020. Sharla tried like hell but could not get the sailing "to slide" over. Must cancel & re book! So to book this the FCC could not be used, correct as I would not have received it? I understand FCC are running about 45 to 60 days? I sent an email to Mr. Fain asking to see the forest though the tree's.......never heard back, oh well. Thoughts? I have zero fear of sailing ASAP and am sad they won't allow this switch, I can't place another $9,000.00 on the credit card AGAIN. I want to sail, AND I want Sharla (MEI) to get paid she has been working her booty off for us! I FEEL for her!!!

We don't love Windjammer as I like to dine, the whole craziness of the buffet is not enjoyable for us, but that being said we don't hate it either. We usually opt for it only on "off" times and then do enjoy trying different or unusual offerings. We would visit her no more than 2X a sailing, just don't really prefer that experience. That being said we do prefer if we had no other option the Windjammer to the DCL buffet, Cabanas offering. Ugh, we stayed away from there at all costs. The behaviors in that place were beyond words.

@WAAAYTOOO the problem they said was it was after final payment, they would not budge, I can't give them more money not knowing when my refund would be returned so now I will wait for my 125% FCC and apply to my really well priced previously scheduled, so actually they lost big time. Just a shame. I'm sad, ? Oh and I wanted to lift and slide to next month, I could only lift and shift to next year, not interested already have scheduled sailings then.

I tried to Lift & Slide today....to no avail even with my TA working like crazy to get it done. I to have no problem sailing again as soon as we can but clearly my 28 June 2020 sailing is a no go, but I saw an availability on 26 July 2020 so I thought hummmm, maybe I can slide it over and it's a win win, I sail they keep the monies. BIG NOPE! Royal is already holding over $2,000.00 in cruise planner refunds that I have zero idea when they are to be put back on my credit card, if you remember from a previous post they mistakenly said something was processed when it wasn't, still waiting. Now even with all of this going on and my willingness to slide over my monies to a cheaper in cost sailing they want me to....wait for it, CANCEL and then re-book thus now essentially having 20,000.00 of my money because I would be waiting for the $9,000.00 refund (June sailing) as well as my cruise planner still. No Thanks, what a shame penny wise and dollar foolish, shame on you Royal, please get it together, you are making it so hard to stay Loyal to Royal. Stay safe and healthy everyone! I miss being on the water so much.......

@Huntr104 To put this into context we are to be on the Odyssey Thanksgiving week 2020 and I was fraught with the same decision, to stay put or not. Worried yes, but no. I decided I really would like to sail on the new ship this Thanksgiving but if she is delayed I am comfortable planning another trip last minute. Honestly I am putting it out of my mind and allowing the "universe" to decide. I personally would keep the sailing as it is in 2021 UNLESS you would be devastated not sailing that week. There seems always to be some type of availability so why change now, at least wait until the date is much closer, then jump on another ship if you feel strongly she won't sail. I have never sailed the Brilliance so I can't offer an opinion there but like you stated the Odyssey is slated to home port in Rome, that is a lot of extra monies just to get to embarkation, We are excited about sailing her from the States instead of flying over to Rome, unless we wait for her to return and mama does not like to wait! In my humble opinion I would keep the booking, but that's me, who knows what surprises will reveal themselves in the future. Good luck, stay healthy & safe!