NeverAgain

Nope. Hurricane canceled it.

The cash was paid in 2019. They didn’t just hand me a FCC. It was a credit based on a fare I PAID for that was canceled. No different if they took the money I paid and applied it to the 2020 cruise. Fact is I paid the $1300. Instead of giving it back to me they issued a FCC. When the second cruise was canceled, they are arguing I only paid $2. No I did not - I paid $1302. Get it?

Yes- but RCCL is not honoring this at all

Agreed, the initial payment was in 2019 though. Not sure I would have had much recourse a year later but I hear you

Thank you for the sound advice - I will do just that

I didn't post it to be helpful, I posted it because this was my experience - and it was a horrible one. I am glad you experiences have been better, but going forward I will choose to spend my vacation dollars somewhere else.

Let me explain that I have never been on an RC cruise. I have had both of my scheduled cruises in the past two years involuntarily canceld because of circumstances beyond RC's control. I do not blame them for that. What I do blame them for is the absolutely ridiculous and flat out horrific customer service that they provide when you call them. It is so beyond bad, that I am amazed that they are still in business. Honestly, it is that bad. Consider these facts: * I received a future cruise credit from my first canceled cruise in 2019 * I used that cruise credit to book another cruise in 2020 which was also subsequently canceled * When I booked the 2020 cruise, my 2019 cruise credit covered the entire fare except port taxes, fees and a $1.00 fee per person (more on that in a minute) which I paid with a debit card. I still had $177 left on my 2019 cruise credit. *Anyone who had a cruise canceled because of the Coronavirus received the email from the President of RCC laying out the options. One of the options was receiving a 125% future cruise credit,which I decided upon choosing. *Lo and behold I get my 2020 future cruise credit and it is the same amount as the fare I paid. Not 125%. Honest mistake. I call RC. Here is where the fun begins. * I call three times and wait a total of 5 hours and 46 minutes. No lie. No joke. I speak with 5 different representatives, all of which give me completely different answers and none of them can figure out why my FCC is the same as my fare. Until the last representative: who tells me this: *A future cruise credit is a credit applied to a fare. When it covers the entire fare, RCC charges $1.00 per person to make up the fare. So in essence, my fare was $2.00 and the 125% was based on my $2.00 fare. Are you kidding me? What about the fact that I paid for my fare back in 2019 and that money was just applied to the 2020 cruise??? Nope. Sorry. That's the way we do it he says. So I lose my mind ansd ask for a manager. I am told that they are in a meeting. They take my info and say a manager will call me back in the morning. That was two weeks ago. No call, no manager. And oh by the way. My $177 credit from my 2019 cruise is now null and void because I can't use it. What an absolute scam. This company is an international joke and will never ever ever get a single dollar, other than the ones they already scammed me out of, from me. The absolute worst -