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Royal Caribbean is considering extending Future Cruise Credits

In:
12 Aug 2020
By: 
Matt Hochberg

With so many guests having a future cruise credit (FCC) now from cancelled cruises, some guests are curious if the expiration date will be extended.

Future Cruise Credits are issued at the time of cancellation to be used within a certain timeframe, but with more and more cruises being cancelled, there is concern guests might run out of time to redeem them.

During a travel agent webinar, Royal Caribbean spoke on this topic after the question was raised.

Royal Caribbean Director, Post Cruise Guest Relations & Shared Services, Laly Rodriguez,said Royal Caribbean is looking at this issue, but has not made a decision on it yet.

"We have been looking at that in plenty. The reason I started looking at that is because some of our Pinnacles are starting to say, 'Hey, I have all these future cruise credits and it seems like I'm not going to have enough time to use them.'"

"We're reviewing, discussing, and while we don't have an answer yet, we're keeping that top of mind to make sure that everybody has ample time to use them."

Lots of guests have taken FCCs

Since the global cruise suspension began, many guests have opted to take Future Cruise Credits, even in lieu of a refund. The bonus 25% credit for opting for a FCC when Royal Caribbean cancels a cruise has been a lucrative option.

During Royal Caribbean Group's earnings call with investors on Monday, it was revealed the company has about $900 million in future cruise credit value, with about 40-45% of those being non-refundable.

A Future Cruise Credit from a cancelled cruise must be redeemed on-or-before December 31, 2021 on a Royal Caribbean International sailing through April 2022.

Odyssey of the Seas lifeboats delivered to shipyard

In:
12 Aug 2020
By: 
Matt Hochberg

New photos shared online show the new lifeboats for Odyssey of the Seas on their way to the shipyard.

Unimedien shared photos and even a video of lifeboats being delivered for Royal Caribbean's next new cruise ship.

The lifeboats were moved from the Fassmer shipyard in Berne, Germany through the Küstenkanal canal to the Meyer Werft shipyard in Papenburg, Germany.

On June 30,  Royal Caribbean announced Odyssey of the Seas will be delayed until April 2021, when she will begin sailing in Rome.

The cause of the delay is a combination of the global health crisis, delays in the supply chain, and fires at the shipyard compounding other shipyard issues.

Odyssey of the Seas will be Royal Caribbean's second Quantum Ultra Class ship and will come in at 168,000 gross-tons.

Royal Caribbean Group announces new $700 million loan

In:
12 Aug 2020
By: 
Matt Hochberg

Royal Caribbean Group announced on Wednesday it has gotten a loan facility from Morgan Stanley for $700 million.

If Royal Caribbean elects to use the loan, it will bear interest at Libor plus 3.75%, and will mature in 364 days. The purpose of the loan is to help pay for "general purpose corporate purchases".

The Company has the ability to increase the capacity of the facility by an additional $300 million from time to time subject to the receipt of additional or increased commitments and the issuance of guarantees from additional subsidiaries of the Company. 

Prior to taking this loan, Royal Caribbean Group reported on Monday that it had $4.1 billion in liquidity, has debt maturities of $300 million in 2020 and $1.3 billion in 2021, and estimated a monthly cash burn rate of $250 million to $290 million.

Royal Caribbean said it is considering ways to further reduce its average monthly cash burn under a further prolonged out-of-service scenario and during re-start of operations.

Perella Weinberg Partners LP served as financial advisor and Skadden Arps, Slate, Meagher & Flom LLP served as legal advisor to the company in connection with the term loan facility.

What drinks are free on your Royal Caribbean cruise?

In:
11 Aug 2020
By: 
Matt Hochberg

When you book a Royal Caribbean cruise, it includes some drinks that will cost you nothing extra.

For many people, knowing which drinks are included makes it easier to decide if you need a drink package or you want to pay for drinks individually.

Even if you aren't a foodie you still will be eating quite a few meals onboard and that has some folks wondering which drinks are included and which drinks cost extra.  Here is a quick guide to what you need to know about the drinks on a Royal Caribbean ship.

What drinks are free on Royal Caribbean

Coffee included

Royal Caribbean provides all its guests on all its cruise ships a few different drinks throughout the day that are included in your cruise fare.   These drinks include

  • tap water
  • milk
  • tea
  • coffee (regular and decaf)
  • lemonade
  • iced tea
  • flavored waters
  • juices (at breakfast and not fresh squeezed)
  • Hot chocolate (via instant packets)
Flavored waters

These drinks are available throughout your cruise at a number of locations, so there will always be somewhere to get something to drink for free.

More importantly, you should feel confident these included beverages cover the basics, so if you don't want to spend extra for other beverages, these will keep you not only hydrated, but satisfied.

At any of Royal Caribbean's restaurants, you'll be able to order from these drinks included with your cruise fare. Some of the grab-and-go locations may not have them all.

Iced tea

There's no limit to these drinks and all of them on this list are free.

What drinks costs extra on Royal Caribbean

Alternatively, guests may purchase other beverages for an additional cost during the cruise.

This list is essentially anything else available onboard, including

  • soda
  • beer
  • wine
  • liquor
  • cocktails
  • premium coffee and tea, such as Starbucks
  • bottled water (still or sparkling)
  • fresh squeezed juice

For all of these drinks, you may purchase each drink individually or purchase a beverage package that will give you either a set allotment of beverages or unlimited access onboard to them.

Where to get premium beverages for free

During your cruise, there are opportunities to get drinks that would otherwise cost extra for free.  If you keep an eye on your Cruise Compass, you should see many, if not all, of these opportunities on your next cruise.

Crown and Anchor members with level Diamond or above

Diamond, Diamond Plus and Pinnacle members will get free alcoholic drinks before dinner.  Since this post is aimed at first time cruisers, that is probably not you, but it is something to keep in mind for the future.

Welcome Back Parties

If you are at least a Gold member or above in Royal Caribbean's Crown & Anchor Society, there are welcome back parties held, where wine and cocktails are served for free.

Art Auctions

There will be regularly held art auctions onboard your cruise and as a means of enticing guests to attend, there is complimentary champagne available.

Suite Guests ( excluding Junior Suites)

Guests that are staying in a suite will have access to free drinks in the Concierge Lounge.

What drinks are included if I'm staying in a suite?

 Suite Concierge

If you are staying in a Grand Suite or above, you'll have access to complimentary drinks in the Suite Lounge during their operating hours.

On Oasis and Quantum Class ships, there is complimentary beers and wine in the Suite Lounge from 11am to 11pm. During their happy hour in the evening, a wider selection of alcohol becomes available.

Other ship classes have free drinks at their happy around, around 4-8pm each day.

The free drinks are limited to when you are in the Suite Lounge only.

Are drinks free while I am playing at the casino?

Casino on Royal Caribbean

Drinks are not free in the casino on Royal Caribbean ships unless you reach a certain level of the Casino Royale customer loyalty program.

If you are in Prime, Signature and Masters level of Casino Royale, then you can enjoy complimentary drinks while in the casino during operating hours.

Is soda free on Royal Caribbean cruises?

No, soda is not free on a Royal Caribbean cruise.

You can either buy sodas individually by the can, or get them as part of your drink package benefits.

A can of soda should cost you $3.25 per can before gratuity.

Are the drinks included enough for me?

Cafe Promenade menu on Wonder of the Seas

The amount of drinks Royal Caribbean includes with your cruise fare are enough to keep you hydrated and likely satisfied during your cruise.

The area where you would need to spend extra for drinks would be alcohol, soft drinks, or juices. Depending on your personal preferences, this may or may not matter.

Some people are content with what Royal Caribbean includes, while others specifically seek out drink packages in order to indulge while onboard. Many people see going on a cruise and alcoholic beverages as interlinked experiences.

Royal Caribbean: We're doing that without relying on the US government

In:
11 Aug 2020
By: 
Matt Hochberg

With the United States Congress mulling over stimulus and economic relief ideas, the cruise industry is already planning to go without any federal assistance.

In an interview with CNBC, Royal Caribbean Group Chairman and CEO Richard Fain was asked if his company was willing to change being incorporated from Liberia to the US in order to increase the chance of getting financial relief.

Mr. Fain flat-out rejected the notion, saying that Royal Caribbean Group is, and has, been working to stay solvent without any financial assistance from the United States.

"We started with a strong balance sheet. We've taken a lot of steps to improve our liquidity. We've taken a lot of steps to bring our costs under control," Mr. Fain said bluntly. "It's a very painful process we've gone through."

"But we're doing that without relying on the US government. We're doing that on our own."

There was speculation that perhaps cruise lines, which have been hit hard by the global health crisis, might qualify for bailout money to remain operational.

Royal Caribbean and other cruise lines were subject to the same speculation in March 2020, when the first round of federal money was given out to boost the economy, but they were ultimately not included.

Royal Caribbean Group, the parent company of Royal Caribbean International, is incorporated in Liberia.

You might have to take a COVID-19 test to go on a Royal Caribbean cruise in the future

In:
11 Aug 2020
By: 
Matt Hochberg

Taking a test for COVID-19 before you get on a Royal Caribbean cruise might be one of the many steps the cruise line takes to keep guests safe once cruises resume.

During Royal Caribbean Group's earnings call with investors, a Wall Street analyst asked is if Royal Caribbean will follow other cruise lines in Europe and test guests before boarding.

Royal Caribbean International CEO Michael Bayley answered that it testing of guests is "very likely" to occur.

The Healthy Sail Panel of health experts is currently working on an approach to address the many concerns guests may face once cruises start again, and their initial findings are expected by the end of August.

Mr. Bailey said that while the recommendations of the panel are not available yet, he did say testing will be part of it.

"Testing is part of the thinking that we have not yet reached a point in our protocols where we're ready to publish and release for for discussion," Mr. Bailey started, "But it's very likely that testing will occur."

He also noted that in addition to the cruise industry, several countries around the world are using testing as a requirement for entry, including in the Caribbean.

There was no indication yet of whether guests, crew, or everyone on the ship would be tested, but that is likely to be part of the Healthy Sail Panel's recommendations when they are published.

With some ships beginning to sail limited cruises in Europe, it is a good test for the industry.

"We're very engaged in what's happening and we're obviously receiving a lot of feedback. It's a great learning experience for for the industry in terms of what's occurring with regards to the protocols."

"I think certainly testing seems to be very relevant and discussions are underway."

Royal Caribbean thinks a lot of people want to go on a cruise next year

In:
10 Aug 2020
By: 
Matt Hochberg

If there was an over-arching theme to Royal Caribbean Group's earnings call on Monday, it was the notion that its customers want to cruise as soon as it becomes available again.  

The phrase "pent up demand" was used a number of times throughout the call to characterize what Royal Caribbean sees as a public that wants to make up for lost vacation time in 2020 due to the current global health crisis.  

Over the course of the hour-long call, the phrase "pent up demand" was used five times.

Royal Caribbean International CEO Michael Bayley was the first to bring it up, saying it was a combination of a reflection of bookings and personal belief.

"I'm kind of hopeful that we're going to see a lot of pent up demand. And certainly when you look at our bookings by quarter in '21, there's a lot of activity as we move into the summer."

"And I think a lot of people have written off this summer. They've decided that there's not going to be a big summer vacation for all of the reasons that we know. But people certainly want to have a vacation next year."

 

The notion of this built-in demand has made up for a lack of direct advertising that has been cut out since the start of the shutdown.

Royal Caribbean Group Chief Financial Officer Jason Liberty saw an upward trend into mid-2021 of increased bookings.

"You see this kind of line as you kind of get into the early to mid part of the second quarter, where there's just strong demand for for the season and beyond. It's almost as if the consumer has somewhat kind of focus on that's when it will be. It will be time for them to to deal with this pent up demand that Michael had had talked about."

Willingness to pay more

Not only are consumers eager to cruise again, they are willing to pay more.

Cruise line executives talked how pricing for 2021 cruises is averaging higher than 2020, and people are still paying it.

"There's strength in the Caribbean, European products, Alaskan products and so forth," Mr. Liberty said,  "So it's not just one thing, but it's it's really clear as we get kind of mid to two and beyond that, there is there's high demand and our consumers are willing to pay at or above the historical level."

"The patterns that we're seeing is with strength and our guests are willing to to pay more than what they paid for same time last year in 2019."

This phenomena is also in part because guests have an extra 25% future cruise credit to spend, and Mr. Liberty believes this may slow down once the FCCs start being used up.

How many people have used their FCCs?

There was an interesting breakdown at the end of the call about how guests are using their future cruise credits, and the breakdown of customer deposits on hand.

Royal Caribbean indicated they have $1.8 billion in customer deposits. Mr. Liberty said about $900 million of that is in FCCs, and about 40-45% are non-refundable FCCs.

"And so far there's been about a third of those [125% non-refundable credits] FCCs that have been applied, " Mr. Liberty noted, "there's been about about 20 percent [Cruise with Confidence credits] that has been applied to date."

Royal Caribbean talks selling older ships, timeline on cruise return and more

In:
10 Aug 2020
By: 
Matt Hochberg

Royal Caribbean Group executives talked about some of the hottest cruise topics being discussed these days during a conference call with Wall Street investors.

This routine meeting focuses on the financial outlook for the company, but it also provides tremendous insight into what we can expect from a guest standpoint.

During the hour-long call, the Royal Caribbean Group answered questions and commented on a variety of topics of interest to cruisers.

Selling older ships?

The big question cruisers have asked over the last few weeks is if Royal Caribbean has any plans to sell ships, and that exact question was asked by an investor.

Royal Caribbean Group Chief Financial Officer Jason Liberty spoke on evaluating plans to sell ships in the future, but nothing planned for now.

Mr. Liberty said Royal Caribbean typically sells one to two ships per year, but nothing to report today.

"This time we are evaluating opportunities to to sell ships or to take other actions with ships."

"If we don't think we have a good plan for that ship, for it to be generating sizable returns or it's difficult to make it a strategic fit to our brand by modernizing and so forth, we have looked to to to sell the ships."

"We're valuating all all options, but of course, we've put a lot of money into these ships. These ships do exceptionally well, and so it's a difficult decision to depart with ship because they generate so much cash."

New ships and projects delayed or cancelled

One interesting anecdote came at the beginning of the call, when Royal Caribbean Group Chairman and CEO Richard Fain gave an update on its big-money expenditures to indicate these are being pushed back.

In order to reduce expenses and improve cash conservation goals, spending on new projects has been hitting the brakes, according to Royal Caribbean Chairman and CEO Richard Fain.

"On top of all these efforts, most of our capital projects have been delayed or canceled because we don't know how long it will take to get beyond this epidemic."

"These are painful, but these are necessary decisions, I have to say that these five months have been the longest five months any of us can remember now since the crisis began."

No rush to start cruising immediately

While many cruise fans are very eager for cruises to resume, Royal Caribbean Group executives were insistent that they while they are equally eager to resume operations, they will only do so when it is safe to do so.

Mr. Fain emphasized the important of getting it right before cruises start up again.

"But it's fair to say that there is still a lot of uncertainty against this backdrop. We will not rush to return to service until we are confident that we have figured out the changes that we must make to offer our guests and crew strong health and safety protocols with the enjoyable experience that they rightly expect."

"We believe that our health is healthy. Return to service program will help get us there."

"Humbled and surprised" at 2021 bookings

Ever since the cruise shutdown began in March, Royal Caribbean has seen a tremendous amount of loyalty from its repeat customers.  

Once again, this quarter saw substantial bookings being made by past cruisers, which have largely buoyed the company's bottom line.

Mr. Fain started off the call with the surprising trend continuing, "We have been both humbled and surprised with the amount of bookings we're seeing for 2021, with literally no marketing efforts, and frankly, very little good news."

"The tone of our bookings, especially as we get into the second half of 2021, has been encouraging."

Since Royal Caribbean's last earnings call, Mr. Liberty noted bookings have averaged more than double the levels seen during the first eight weeks of the global cruise suspension.

He also noted good or bad news has an effect on bookings.

"The cadence of demand has generally been determined by the news cycle, we've received higher levels of bookings prior to the news regarding a surge of COVID-19 cases, and a decline thereafter."

"Bookings have been softer for the first quarter, but quite strong for the summer and back half of 2021."

China or Australia cruises could start first

While cruises from North America are stuck in limbo due to government regulations, the possibility of cruises resuming elsewhere first was broached during the call.

Royal Caribbean has no firm plans yet, but there is a possibility cruises could start up in places like China or Australia first, and even later this year.

Royal Caribbean International CEO Michael Bayley noted that while cruise operations are suspended until November, Australia and China are the exceptions.

"It may well be possible that we'll resume operations in China and potentially Australia before the end of October."

"But it's uncertain, and I not make any statements that that's going to happen, but there's some possibility.

Timeline for working with the CDC

The major obstacle for Royal Caribbean to resuming cruises where most of its customers are located is getting cruises back in North America, and questions were asked about when that might occur.

Specifically, analysts wanted to get a sense of how Royal Caribbean's Healthy Sail Panel recommendations arrival by the end of this month will coincide with the CDC's request for public comment on cruises restarting.

Mr. Bayley gave his view on the general timeline, "So the timing kind of starts to come together with with all of the public comment concluding towards the end of September, our work concluding towards the end of August. We think that that is some good opportunity in terms of how that comes together."

"I think it's important to to note that, as we know, there's just a huge amount of uncertainty with with how this will play out, and obviously, one of the biggest dynamics is, what's occurring with COVID itself."

Royal Caribbean reports $1.6 billion loss in second quarter of 2020

In:
10 Aug 2020
By: 
Matt Hochberg

Royal Caribbean Group reported its second quarter 2020 financial results on Monday with a $1.6 billion loss for the quarter.

The Company reported US GAAP Net Loss for the second quarter of 2020 of $1.6 billion or $7.83 per share compared to US GAAP Net Income of $472.8 million or $2.25 per share during the same time last year.

The 2020 results include a non-cash asset impairment loss of $156.5 million.  

The Company reported Adjusted Net Loss of $1.3 billion or $6.13 per share for the second quarter of 2020 compared to Adjusted Net Income of $532.7 million or $2.54 per share in the prior year.  The Net Loss for the quarter is a result of the impact of the COVID-19 pandemic on the business.

State of Royal Caribbean's business

In addition to the quarterly results, Royal Caribbean group provided a business update on what initiatives and changes it is doing during this shutdown.

Royal Caribbean Group Chairman and CEO touted its work with the Healthy Sail Panel to be ready to start up operations when the time is right.

"The COVID-19 pandemic is posing an unprecedented challenge to our industry and society. Our teams are working tirelessly to return to service soonest and doing so by developing new health and safety protocols to protect the well-being of our guests, crew and destinations we visit." 

"In the meantime, we are using this time to refine our operations to be as efficient as we can while providing the great experiences that so many people are eagerly awaiting."

Cash flow update

With the cruise lines shutdown and another quarterly loss, many investors are curious about the cash flow situation.

Royal Caribbean Group has prioritized its liquidity, "working to ensure it is well positioned for recovery." As of June 30, 2020, the Company had liquidity of approximately $4.1 billion all in the form of cash and cash equivalents.

Since the last earnings call, Royal Caribbean Group has

  • The issuance of $1.0 billion of priority guaranteed notes and $1.15 billion of convertible notes;
  • The issuance of GBP 300 million of commercial paper in the UK providing over $370 million of additional liquidity;
  • Completed a $0.9 billion 12-month debt amortization holiday from all export-credit backed facilities;
  • Amended over $11 billion of commercial bank and export credit facilities to provide covenant waivers through the fourth quarter of 2021; and
  • Further reduced operating expenses due to the fleet layup measures and actions to decrease sales, marketing and administrative expenses.

Of interest to cruise fans, Royal Caribbean has $11.3 billion of committed credit facilities that are available to fund ship deliveries originally planned through 2025.

Royal Caribbean's estimated monthly cash burn is about $250 million to $290 million per month during a prolonged suspension of operations. 

This range includes all interest expenses, including the increases driven by the latest capital raises. It also includes ongoing ship operating expenses, administrative expenses, hedging costs, expected necessary capital expenditures (net of committed financings in the case of newbuilds) and excludes cash refunds of customer deposits, commissions, debt obligations and cash inflows from new and existing bookings.

The Company is considering ways to further reduce its average monthly cash burn under a further prolonged out-of-service scenario and during re-start of operations.

2021 Cruise bookings

While 2020 bookings have been significantly hit by the cruise shutdown, 2021 looks much better.

Royal Caribbean Group indicated 2021 cruise bookings are trending well and is within historical ranges.

The Lift & Shift program, along with Future Cruise Credit offers have proven popular with guests, with 40% of 2021 bookings coming from these options.

For the booking period since our last business update, approximately 60% of the 2021 bookings are new reservations.

Pricing for 2021 bookings is relatively flat year-over-year when including the negative yield impact of bookings made with future cruise credits; it is slightly up year-over-year when excluding them.

As of June 30, 2020, the Company had $1.8 billion in customer deposits of which approximately $300 million correspond to fourth quarter 2020 sailings. Approximately 48% of the guests booked on cancelled sailings have requested cash refunds.

Royal Caribbean Post Round-Up: August 9, 2020

In:
09 Aug 2020
By: 
Matt Hochberg

Happy Sunday! We hope you are having a great weekend! Now it is time to sit back, relax, and catch up on all the Royal Caribbean news from the week!

Earlier this week, Royal Caribbean announced it would once again extend the cancellation of most of its cruises through October 31, 2020 due to the current health crisis.

The extra month of cancelled cruises affects North American and European sailings, although Australian sailings are not affected by this announcement.

Royal Caribbean also added an an additional pause to their China itineraries through September 13, 2020.

Royal Caribbean News

Royal Caribbean Blog Podcast

The 366th episode of the Royal Caribbean Blog Podcast is now available, where Matt & Billy debate if the cruise lines are being treated fairly by the CDC.

Ever since the cruise industry effectively shut down, there have been some people who believe cruise lines are being held to a different standard than the rest of the travel industry.

Please subscribe via iTunes or RSS, and head over to rate and review the podcast on iTunes if you can! 

New RCB Video: 5 lessons I've learned from all these cancelled cruises

Have you subscribed to the Royal Caribbean Blog YouTube Channel? We share some great videos there regularly, all about taking a Royal Caribbean cruise! This week, we are sharing our latest video — 5 lessons I've learned from all these cancelled cruises — and don’t forget to subscribe here.

Top 10 cruise questions first time cruisers are too shy to ask

When you are new to something, there may be a hesitation to ask questions out of fear of looking foolish.

Cruises are a very welcoming type of vacation, but there are definitely some traditions and unwritten rules that you should be aware of before you step foot onboard.

If you are among the many people going on your first cruise, here are the top questions newbies have but are too shy to ask (so I will answer them for you).