Royal Caribbean Future Cruise Credit: What you need to know

In:
16Mar2020
By: 
Matt Hochberg

With Royal Caribbean suspending cruises for due to the Coronavirus outbreak, there are a lot of people who may be getting a Future Cruise Credit because of a canceled sailing.

Many cruisers have questions about how a Future Cruise Credit works, and I did some digging to find answers.

This voucher for a specific amount comes with its own set of rules and things to know, so here is a breakdown of what Royal Caribbean's Future Cruise Credit is all about.

What is a Future Cruise Credit?

A Future Cruise Credit (FCC) is essentially a voucher for future travel.  It has a monetary amount associated with it, and it is provided in lieu of a refund.

What can I use the Future Cruise Credit towards in the future?

A FCC may be used towards the deposit and/or base cruise fare of any future cruise.

It cannot be used to pay:

  • Taxes
  • Port fees
  • Prepaid Gratuity
  • Shore Excursions

It can be used towards a new sailing you book, or any existing sailing you have previously booked.

As of June 6, 2020, a FCC can be used for a new cruise reservation deposit.

As it pertains to the Future Cruise Credits issued under the Cruise with Confidence program, the Cruise with Confidence FCC cannot be redeemed to repurchase the same sailing where the original booking canceled.

How is my Future Cruise Credit calculated?

The FCC compensation amount for impacted sailings is based on the total cruise fare paid at the guest-level and is exclusive of taxes, fees, and prepaid gratuities which are being refunded to the original form of payment.

What if the amount of my Future Cruise Credit exceeds the value of the next cruise I book?

If there is leftover value in the Future Cruise Credit, the remainder will be reissued in a new Future Cruise Credit.  The new FCC will have the same expiration date as the previous voucher.

How do I receive my Future Cruise Credit?

Once a FCC is issued, it is sent to each guest via email.

It can take a bit of time for a FCC to become available.  A few weeks is fairly typical, but it largely depends how busy Royal Caribbean is with processing them.

When will I receive my Future Cruise Credit from the 2020 cancelled sailings?

The delivery of a FCC can be expected depeinding on which phase of cruise cancellations your sailing was part of: 

Sailings on-or-before April 10, 2020: FCCs can be expected via email no later than April 13, 2020

Sailings between April 11-May 11, 2020: FCCS can be expected via email no later than April 30, 2020

Sailings between May 12–June 11, 2020: FCCs can be expected via email no later than May 22, 2020

Sailings between June 12–July 31, 2020: FCCs can be expected via email no later than June 30, 2020

Sailings visiting Canadian ports between August 1-October 31, 2020: FCCs can be expected via email no later than July 17, 2020

Sailings on Explorer of the Seas through August 2020: FCCs can be expected via email no later than July 24, 2020

Sailings in China (July 1-12, 2020 only) and 2020 Copenhagen: FCCs can be expected via email no later than July 24, 2020

Sailings between August 1- September 15, 2020: FCCS can be expected via email no later than July 31, 2020

China (Quantum & Spectrum July 13-31, 2020) & Bermuda sailings through October 31, 2020: FCCs can be expected via email no later than July 31, 2020

When will my Future Cruise Credit expire?

When a FCC is issued, there is an expiration date that comes with it. 

As it relates to the Coronavirus-impacted sailings,  FCC’s from the first two sets of cancellations can be redeemed on any sailing departing on-or-before April 30, 2022. If the Cruise With Confidence FCC is not redeemed and sailed on or before December 31, 2021, the certificate will automatically expire and have no value.

Credits recieved from the third set of impacted sailings must be redeemed by January 1, 2021 and sail by April 30, 2022. In addition, the deadline to request to change a future cruise credit to a refund deadline is December 31, 2020. 

Can I use my Future Cruise Credit with a travel agent?

Yes, any FCC issued is "owned" by the guest, and is never attached to any agency until it is applied to a booking.

How long does it take for the Future Cruise Credit to be issued/available?

Can I use my Future Cruise Credit to pay for someone else's booking?

Future Cruise Credits are per person, per booking, and valid only for the person noted above. The FCC can only be applied to the cabin that has the passenger with the FCC.  

Are Future Cruise Credits transferable?

Future Cruise Credits are not transferable, minus two exceptions:

  • Guests under 12 years old
  • Guests over 70 years old

What if I used a Future Cruise Credit to pay for a now canceled cruise?

If you used a Future Cruise Certificate on a cancelled sailing, you will receive a new Future Cruise Certificate.

This will be for 125% of any new monetary funds paid on this sailing, plus the reactivated value of your original certificate at 100% of its worth, with an expiration date of December 31st, 2021 and a sail by date of April 30th, 2022.

Can I change my mind after getting a Future Cruise Credit and opt for a 100% refund instead?

Yes, refunds can be requested in exchange for unredeemed FCCs as follows:

• Sailings departing on-or-before May 11, 2020: Refunds must be requested on-or- before December 31, 2021 and will be processed approximately 30 days after the request is submitted.

• Sailings departing between May 12 – September 15, 2020: Refunds must be requested on- orbefore December 31, 2020 and will be processed approximately 45 days from the cancellation date.

• Sailings visiting Canadian ports between August 1– October 31, 2020: Refunds must be requested onor- before December 31, 2020 and will be processed approximately 45 days from the cancellation date.

• Sailings onboard Explorer of the Seas through August 2020: Refunds must be requested onor-before December 31, 2020 and will be processed approximately 45 days from the
cancellation date.

• China sailings (July 1-12, 2020) & 2020 Copenhagen departures: Refunds must be requested onor-before December 31, 2020 and will be processed approximately 45 days from the cancellation date.

• China sailings (Quantum & Spectrum July 13-31, 2020) & Bermuda sailings onboard Grandeur & Adventure of the Seas through October 2020: Refunds must be requested on-or-before December 31, 2020 and will be processed approximately 45 days from the cancellation date.

• Odyssey of the Seas sailings between November 5, 2020 - April 17, 2021: FCCs can be expected via email no later than August 7, 2020.

Upon processing the refund and reimbursing the original form of payment, the Future Cruise Credit will be deactivated. Additionally, if you previously opted-in for the 125% Onboard Credit, it, too, will be deactivated when the refund is requested.