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Royal Caribbean Future Cruise Credit: What you need to know

In:
16Mar2020
By: 
Matt Hochberg

With Royal Caribbean suspending cruises for due to the Coronavirus outbreak, there are a lot of people who may be getting a Future Cruise Credit because of a canceled sailing.

Many cruisers have questions about how a Future Cruise Credit works, and I did some digging to find answers.

This voucher for a specific amount comes with its own set of rules and things to know, so here is a breakdown of what Royal Caribbean's Future Cruise Credit is all about.

Updated April 8, 2021

What is a Future Cruise Credit?

A Future Cruise Credit (FCC) is essentially a voucher for future travel.  It has a monetary amount associated with it, and it is provided in lieu of a refund.

What can I use the Future Cruise Credit towards in the future?

A FCC may be used towards the deposit and/or base cruise fare of any future cruise.

It cannot be used to pay:

  • Taxes
  • Port fees
  • Prepaid Gratuity
  • Shore Excursions

It can be used towards a new sailing you book, or any existing sailing you have previously booked.

As of June 6, 2020, a FCC can be used for a new cruise reservation deposit.

As it pertains to the Future Cruise Credits issued under the Cruise with Confidence program, the Cruise with Confidence FCC cannot be redeemed to repurchase the same sailing where the original booking canceled.

How is my Future Cruise Credit calculated?

The FCC compensation amount for impacted sailings is based on the total cruise fare paid at the guest-level and is exclusive of taxes, fees, and prepaid gratuities which are being refunded to the original form of payment.

What if the amount of my Future Cruise Credit exceeds the value of the next cruise I book?

If there is leftover value in the Future Cruise Credit, the remainder will be reissued in a new Future Cruise Credit.  The new FCC will have the same expiration date as the previous voucher.

How do I receive my Future Cruise Credit?

Once a FCC is issued, it is sent to each guest via email.

It can take a bit of time for a FCC to become available.  A few weeks is fairly typical, but it largely depends how busy Royal Caribbean is with processing them.

When will I receive my Future Cruise Credit from the 2021 cancelled sailings?

The delivery of a FCC can be expected depeinding on which phase of cruise cancellations your sailing was part of: 

  • Australia/New Zealand sailings departing January 1-31, 2021: FCCs can be expected via email no later than December 18, 2020
  • Sailings between January 1-February 28, 2021: FCCs can be expected via email no later than January 15, 2021
  • Australia/New Zealand sailings departing February – April 2021: FCCs can be expected via email no later than January 15, 2021.
  • Spectrum of the Seas China sailings between January 24 - February 15, 2021: FCCs can be expected via email no later than February 2, 2021
  • Sailings between March 1 – April 30, 2021: FCCs can be expected via email no later than February 12, 2021
  • Spectrum of the Seas China departures February 16-28, 2021: FCCs can be expected via email no later than February 12, 2021
  • Quantum of the Seas sailings between April 25-October 14, 2021: FCCs can be expected via email no later than February 19, 2021
  • Quantum of the Seas sailings departing April 5 & 15, 2021: FCCs can be expected via email no later than March 19, 2021
  • Spectrum of the Seas sailings departing March 7-30, 2021: FCCs can be expected via email no later than March 19, 2021
  • Sailings between May 1-31, 2021: FCCs can be expected via email no later than April 16, 2021
  • Spectrum of the Seas China sailings departing April 3-25, 2021: FCCs can be expected via email no later than April 16, 2021
  • Adventure of the Seas Europe sailings departing June 5-October 14, 2021: FCCs can be expected via email no later than April 21, 2021
  • Vision of the Seas San Juan sailings departing June 6-August 29, 2021: FCCs can be expected via email no later than April 21, 2021
  • Jewel of the Seas Europe/Northeast sailings departing June 7-October 31, 2021: FCCs can be expected via email no later than April 28, 2021
  • Anthem of the Seas Europe sailings departing June 4-August 29, 2021: FCCs can be expected via email no later than April 16, 2021
  • Sailings between June 1-30, 2021: FCCs can be expected via email no later than May 13, 2021
  • Spectrum of the Seas China sailings departing April 30 – May 26, 2021: FCCs can be expected via email no later than May 13, 2021
  • Voyager of the Seas China sailings departing April 29 – May 27, 2021: FCCs can be expected via email no later than May 13, 2021

When will my Future Cruise Credit expire?

When a FCC is issued, there is an expiration date that comes with it. 

As it relates to the Coronavirus-impacted sailings,  FCC's must be redeemed by April 30, 2022 for cruises sailing by September 30, 2022.

Future cruise credits redeemed under the Cruise with Confidence program are also valid to book by April 30th, 2022 and sail by September 30th, 2022.

Can I use my Future Cruise Credit with a travel agent?

Yes, any FCC issued is "owned" by the guest, and is never attached to any agency until it is applied to a booking.

How long does it take for the Future Cruise Credit to be issued/available?

Can I use my Future Cruise Credit to pay for someone else's booking?

Future Cruise Credits are per person, per booking, and valid only for the person noted above. The FCC can only be applied to the cabin that has the passenger with the FCC.  

Are Future Cruise Credits transferable?

Future Cruise Credits are not transferable, minus two exceptions:

  • Guests under 12 years old
  • Guests over 70 years old

What if I used a Future Cruise Credit to pay for a now canceled cruise?

If a Future Cruise Credit was leveraged to pay for a reservation now impacted by the suspension of cruising, Royal Caribbean will make it easier by combining all funds into one voucher.

The value of the original FCC will now be added to the new FCC at 100% of its original value, plus 125% of any amount paid by the guest on the cancelled
sailing.

In a unique scenario where you may have been impacted by multiple phases of suspended sailings where your original Sailing Suspension FCC was redeemed on a newly impacted reservation, a full refund is feasible. Assuming the terms of the original FCC are met, the refund amount will equate to the value of the cruise fare at 100% and will not include
the incremental 25% earned through the original selection of a Future Cruise Certificate.

Can I change my mind after getting a Future Cruise Credit and opt for a 100% refund instead?

Yes, refunds can be requested in exchange for unredeemed FCCs as follows:

  • Refund requests were available through December 31, 2020 for all suspended sailings departing May 12, 2020 through December 31, 2020 (including Odyssey sailings through April 17, 2021) and by March 31, 2021 for all sailing departing between January 1-April 30, 2021, as well as Quantum of the Seas sailings departing April 25-
    October14, 2021. Suspension announcement thereafter must submit refund requests by June 30, 2021. 

Upon processing the refund and reimbursing the original form of payment, the Future Cruise Credit will be deactivated. Additionally, if you previously opted-in for the 125% Onboard Credit, it, too, will be deactivated when the refund is requested.