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Royal Caribbean says its app is required when cruises restart

In:
07 Dec 2020
By: 
Matt Hochberg

It looks like Royal Caribbean's mobile app has gone from utility to must-have.

Guests who go to Royal Caribbean's website to complete online check-in are now seeing a large banner informing them, "You are required to download the mobile app prior to sailing."

With Royal Caribbean preparing to restart cruise operations, dependency on the smart phone app has never been greater because so many new features are being incorporated onto it.

RoyalCaribbeanBlog has confirmed that there will be assistance available for guests who do not have a smartphone or device, so you will not be denied boarding if you do not have the app.

Ever since Royal Caribbean debuted its app, the cruise line has added more functionality and made it a larger part of the overall experience.

With new features and capabilities coming to Royal Caribbean's app as a result of ensuring health and safety are the top priority. This includes a variety of new changes:

  • Enforced check-in times at the cruise terminal
  • Muster 2.0 enhanced safety drill
  • Digital Key and stateroom controls
  • Guest to guest chat feature
  • Wellness check and health questionnaires 

You can download the Royal Caribbean app from the iTunes App Store and Google Play Store.

It is important to note that you do not need to purchase internet access in order to use the app features in the app. In fact, you can use the app on a tablet or other non-cellular device.

On the first cruises back on Quantum of the Seas in Singapore, guests have been informed the app is required of all guests before the ship sails.

In Singapore, guests who do not show up on time for their check-in may experience a delay in waiting, "Your check-in appointment is dedicated to your screening, so arriving earlier will have you turned away until your time."

For guests that do not elect to get the app, they are missing out on the ability to make onboard plans and avoid crowds, track their own expenses and better plan their day.

The app will be how you conduct the onboard safety drill. This must be done before the ship sails and is required of all guests.  It can be completed through your stateroom television as an alternative to the app.

The app will also be how you make reservations for all dining, shore excursion, activity, and entertainment.

Royal Caribbean believes the app is just as much about convenience as it is providing contactless means to conduct daily cruise life activities.

Phones on a cruise?

The role of smart devices on a cruise has been a long-standing debate among cruise fans.

While most guests own smart devices, the question of if they prefer to use them or not on a cruise is a point of contention for some.

There are some cruisers who prefer to disconnect and leave their smart devices off while on a cruise because of a preference for simplicity.

kontraxed posted on the RoyalCaribbeanBlog message boards he always puts his phone away when he gets onboard, "Normally, the first thing I do when I get on a cruise ship is turn off my cell phone and put it in the safe...For me, that's bliss! "

Many other guests keep their phones with them and use them either sparingly, or avoid work-related functitons while on vacation.

Here’s what ‘The Key’ is (and why some cruisers like it)

In:
07 Dec 2020
By: 
Matt Hochberg

If you have a Royal Caribbean cruise booked, then you probably have logged into the Cruise Planner website to peruse the different things you can pre-purchase for the cruise. There are drink packages, shore excursions, and something that promises to save you lots of time, called The Key.

The Key was introduced in 2018 and it is essentially a way to pay to get priority access to select services and benefits. It is a way for a cruise guest to pay to get VIP treatment onboard and save some time.

Since its inception, a lot of people have wondered if The Key is worth the price, and if it is as good as it sounds. Essentially, does paying extra get you enough to justify the price?

What is The Key?

The Key is a an optional program that you can purchase for your family to enjoy exclusive benefits and priority access on your cruise.

There is a daily fee that you have to pay for you and everyone in your stateroom above the age of 5 that can make the entire cruise experience a little bit easier by saving you time waiting later.

The appeal is you can book a cabin that is not a suite, but still get VIP benefits that give you an edge over other guests.

After you purchase it, your SeaPass card will have a sticker on it to indicate to other crew members you are entitled to its benefits.

What are the benefits of The Key?

Included in the daily cost of The Key are these opportunities:

  • Priority check-in and boarding on Day 1 
  • Carry-on bag drop off in the Main Dining Room with stateroom delivery
  • Exclusive welcome lunch in the Main Dining Room with a delicious menu featuring Chops Grille on embarkation day
  • Private hours at onboard activities, such as Rock Climbing, FlowRider and more
  • Priority departure at ports of call from ship-to-shore
  • Seats in the exclusive VIP seating section at shows in the Main theater, Aqua Theater, Studio B, and Two70
  • VOOM Surf & Stream 1 Device high speed internet – 1 package per paying guest
  • On debarkation day, an exclusive a la carte breakfast and choice departure

There are a few limitations to some of the benefits:

  • Priority check-in and boarding will not be offered in Vancouver, Canada or at any ports in Australia.
  • Carry-on luggage drop-off service is limited to two pieces per guest and can weigh no more than 25 pounds per carry-on.
  • Onboard activities included in private hours vary by ship and sailing. Private hour schedule will be delivered onboard with welcome letter on Day 1.

You should also know that the VIP seating for The Key may not be exactly where you prefer to sit in the theater, and private hours for onboard activities are limited opportunities that may or may not work with your schedule.

How much does The Key cost?

Just like the drink packages, the cost of the Key depends on your sailing.

The price can range between $19.99 to $29.99 to even as much as $37.99 per person, per day. You must purchase it for everyone who is at least six years old in your stateroom.

The Key must be purchased before the cruise begins on Royal Caribbean's website and cannot be purchased on the cruise ship.

Furthermore, it is a limited quantity option, which means it could sell out if enough people choose to buy it.

Should you buy The Key?

Cruise fans have varying opinions of if The Key is worth the money or not, because it boils down to the extra costs and how much you value the added benefits.

If you are already booked in a suite, there are too many benefits that are shared between Royal Caribbean's suites and The Key to make the program beneficial.

Likewise, if you are at least Diamond in the Crown and Anchor Society customer loyalty program, you get a few of these benefits for no additional cost, so you can skip The Key as well.

The appeal of the Key is for people that answer yes to these important considerations:

  • You are going to purchase onboard internet for everyone in your stateroom anyway. The daily cost of WiFi access is a big part of The Key cost, and if you subtract the cost of WiFi from The Key, you are left with a few extra dollars per day for the added benefits.
  • You hate waiting in lines. No one likes waiting in lines, but some people absolutely cannot stand it and paying extra to bypass lines is worth every penny. If this describes someone in your family, then The Key delivers on that promise.
  • You want to try a lot of the signature activities. If you definitely want to go up the Rock Climbing wall, or bounce on the Sky Pad, then the benefits of the Key can save a lot of time during your cruise (especially on longer sailings).

Ultimately, The Key is an option to buy into exclusive access, but the daily cost may be too much for some to spend.

If you have the money for it, and you really want to get a VIP treatment, then The Key can make a lot of sense.

Royal Caribbean Post Round-Up: December 6, 2020

In:
06 Dec 2020
By: 
Matt Hochberg

Happy December! We cannot believe that we are already one full week into the month – there is so much going on with holiday preparation and shopping and baking!

The big news this week was the first Royal Caribbean cruise ship in almost nine months successfully completed her first revenue sailing in Singapore.

Royal Caribbean's Quantum of the Seas completed its first cruise after careful planning with Singapore's health and tourism authorities.

This is the first cruise ship to be able to resume operations, and it is limited to residents of Singapore. Quantum sails 3- and 4-night cruises with no port stops, which Royal Caribbean calls "ocean getaways".

You can check out our live blog from onboard Quantum of the Seas to see all the changes:

Royal Caribbean News

Royal Caribbean Blog Podcast

The 383rd episode of the Royal Caribbean Blog Podcast is available to enjoy, which is a discussion of where travel is today and what the short-term future holds.

It feels like we're at a crossroads right now with travel, and this week Len Testa joins Matt to discuss what the future may hold for travel and cruises in the coming year.

Please feel free to subscribe via iTunes or RSS, and head over to rate and review the podcast on iTunes if you can! We’d appreciate it..

New video: How To Pick A Perfect First Cruise!

Have you subscribed to the Royal Caribbean Blog YouTube Channel? We share some great videos there regularly, all about taking a Royal Caribbean cruise! This week, we are sharing our latest video — How To Pick A Perfect First Cruise! — and don’t forget to subscribe here.

New Europe summer 2022 cruises are available to book

Royal Caribbean has released its Europe 2022 cruises, which are available to book now.

There are new ways to explore Europe in summer 2022 with a fresh mix of ships, new itineraries and destinations across the region – from Italy and Israel to the British Isles and the Arctic Circle.

Guests can experience culture-rich adventures on board ships new to the Mediterranean and Northern Europe with Brilliance of the Seas sailing roundtrip from Venice, Italy and Voyager of the Seas launching her first season in the Baltic Sea – the first in the Voyager Class to do so. A game-changing lineup of guest favorites, Anthem, Allure and Odyssey of the Seas – Royal Caribbean’s second Quantum Ultra Class ship debuting in 2021 – will return to their respective homeports in Southampton, England; Barcelona and Rome to create a summer of memory-making in Europe’s most sought-after destinations.

Will Royal Caribbean pick volunteers for its test cruises based on loyalty status?

In:
05 Dec 2020
By: 
Matt Hochberg

Ever since Royal Caribbean announced it would take sign ups for its test cruises, everyone has been wondering how they would pick volunteers.

It looks like the elite of Royal Caribbean's customer loyalty program might get the first chance.

According to a report by unofficial cruise reporting site CruiseCritic, Royal Caribbean International CEO Michael Bayley seemed to confirm the higher your status in Crown and Anchor Society, the better your chances.

Mr. Bayley spoke at the International Cruise Summit and said its Pinnacle members would be first.

"Our top tier has the name of Pinnacle and they've cruised with us a gazillion times … they'll be amongst the first to receive the invitation."

"We haven't figured out our protocols yet for the volunteers but certainly loyalty status will be a key selector."

Royal Caribbean began taking sign ups for its test cruises about a month ago, but the cruise line has remained quiet about how it would determine which volunteers would actually be able to be among the first to get back onboard for a simulated voyage.

Read moreHere's how to sign up to be a volunteer for a Royal Caribbean test cruise

These test cruises are necessary in order to practice the new health protocols and demonstrate to the CDC that cruises can be conducted in a safe manner.

Thus far, only Royal Caribbean has opened up a public sign up for volunteers, and has netted at least 100,000 people to sign up for simulated cruises. Mr. Bayley said in his comments that number was now almost 200,000.

Royal Caribbean has set up a Facebook group for anyone interested in being a volunteer, but has conveyed very little information about how volunteers would be used, if at all.

Furthermore, there has been no announcement of when test cruises might actually begin.

Top 5 unique 2022 Royal Caribbean cruises you can book now

In:
05 Dec 2020
By: 
Matt Hochberg

Royal Caribbean has released its first batch of summer 2022 cruises, and I hand picked five itineraries that stood out as something different or intriguing.

Every year Royal Caribbean will offer a full compliment of cruises, and many of these sailings are tried-and-true itineraries that guests love.  In addition, a few new or somewhat different sailings get added in and many cruise fans love to look for something distinctive.

I went through each of the releases for summer 2022 in Caribbean, Alaska and Europe to find the top 5 Royal Caribbean cruises worth taking a look at if you want something special from the rest of the cruises.

Bermuda cruises from Florida

Traditionally, if you wanted to go on a cruise to Bermuda, you had to sail from the Northeast United States.  In summer 2022, Royal Caribbean will offer cruises to Bermuda from Florida.

Select sailings of Mariner of the Seas from Port Canaveral will offer 8-night sailings to Bermuda, which include two days in Kings Wharf, before heading to Nassau for a late night stay and then a full day at Perfect Day at CocoCay.

There are six of these Bermuda cruises available to book between May and October 2022.

Read moreRoyal Caribbean will finally offer cruises to Bermuda from Florida

Double glacier sailings

Serenade of the Seas is no stranger to offering cruises to Alaska, but in 2022 she will offer a 7-night Multi Glacier Experience cruise.

Basically, Royal Caribbean is introducing new itineraries that showcase twice the glaciers for one sailing.

Serenade of the Seas will sail roundtrip cruises from Vancouver with an itinerary that features both the Endicott Arm and Dawes Glacier, and the Hubbard Glacier, the largest tidewater glacier in North America.

If that is not enough Alaska for you, you can always extend your stay with Royal Caribbean’s signature CruiseTours, a series of 2- to 6-night pre- or post-cruise land tours led by local experts.

Read moreHow to choose the right Alaska cruise itinerary

12-night Arctic Circle sailing

If you are looking for the combination of different sort of cruise and a European getaway, then check out the Arctic Circle cruises on Jewel of the Seas.

In June 2022, Jewel of the Seas will offer a pair of 12-night cruises to as far north as Royal Caribbean typically goes.  These sailings sail up the coast of Norway and proceed briefly into the Arctic Circle.

Read moreRoyal Caribbean releases new Europe summer 2022 cruises to book

Holy land cruises

Cruises to Israel are a rarity for Royal Caribbean, and in 2022 you can visit holy sites and experience Israeli culture with new Odyssey of the Seas cruises to the middle east.

Odyssey of the Seas will return to Rome in summer 2022 to offer 12-night Holy Land sailings.

These cruises will visit Haifa and Jerusalem, Israel. New in 2022, Holy Land itineraries will call on Limassol, Crete, a bustling city designated in its entirety as an UNESCO World Heritage Site.

Read more7 tips for a great Mediterranean cruise

Oasis of the Seas sailing from the northeast

While Oasis of the Seas highly anticipated arrival for summer cruises never materialized in 2020, she will give it another try in 2022.

During summer 2022, Oasis of the Seas will offer 7-night cruise vacations to Florida and The Bahamas from Cape Liberty in Bayonne, New Jersey.

Nearly every sailing on Oasis from the Big Apple will include a stop at Perfect Day at CocoCay.

For residents of the Northeast, having an Oasis Class ship sail from New Jersey makes for a very convenient option in their backyard.

Read moreRoyal Caribbean releases 2022 7-Night or Longer Caribbean sailings

7 things I wish more cruisers knew about going on a cruise

In:
04 Dec 2020
By: 
Matt Hochberg

Cruisers come in all manners, from first timers, to once a year cruisers, to top tier "once a month is not enough" cruisers. There is nothing wrong if you cannot tell your port from starboard, or do not recall the name of every single Royal Caribbean ship that ever existed.

Regardless of your experience, going on a cruise should be a fun, relaxing, and enjoyable vacation that delivers the "wow" that Royal Caribbean is so fond of marketing.

Here are 7 suggestions I have for anyone going on a cruise that wants to enjoy their cruise to its fullest.

New doesn't always means better

Royal Caribbean's newest cruise ships are amazing pieces of engineering and entertainment.  New ships captivate our attention with all of the "I can't believe they put it on a cruise ship" features, along with beautiful designs.

While new ships look amazing, they are not the end-all be-all of what makes for a good cruise ship, and you should not force yourself to book only new ships.

Existing ships offer a ton of great things to do onboard (after all, they used to be the new ship too).  More importantly, they offer a great cruise at a much lower cost than a brand new ship. 

Even a ship that is a few years old is going likely cost less than the newest ship.

In addition, the existing Freedom, Voyager or Radiance Class ships offer a different kind of cruise experience than the newest ships on the block. Cruising is more than just how many thrill attractions you can squeeze into one sailing. Royal Caribbean has always done a good job of mixing innovation with classics, and you will not be bored on older ships.

The key is to figure out what you are looking for in a cruise, and what features you must have onboard and then choose the right vessel for your vacation. Looking only for the newest ship will not necessarily guarantee anything but a higher price tag.

Read moreWhy you shouldn't avoid older and smaller cruise ships

How much time a good travel agent can save

Outside of cruises, the role of travel agents has diminished, but they are still so useful when booking a cruise.

First and foremost, not all travel agents are the same and there is a clear distinction between a travel agent and a good travel agent. Rely on others to provide recommendations, but embrace the good agents for all the time and money they will save you.

After someone realizes travel agents still exist, the next thing they will likely want to know is why they cannot just book a cruise directly with the cruise line.

Using a good travel agent is more than just putting your credit card down for a booking.  It is about being your advocate all along the way, from figuring out the best sailing and stateroom option, to finding the lowest price, to being available when changes or a problem occur.

Anyone that is new to cruising will find travel agents very helpful in answering questions and figuring out the best choices. Established cruisers will save so much time with a travel agent that helps them out when issues occur.

The bottom line is finding and using a good travel agent will free you up to do other things and cost you nothing extra. 

Read moreTop things you didn't know travel agents can do for your cruise vacation

You should get a passport

Americans can cruise from the United States on a closed-loop cruise without a passport, but you absolutely should get one.

Yes, a passport will cost you money and require some time to fill out the application, get a photo, and get it processed, but it makes cruising easier and more reliable.

Having a passport means the cruise check-in and disembarkation process significantly easier and will speed up both.

Moreover, if you were ever stuck outside the country, having a passport makes getting home as simple as buying a plane ticket. Being stranded outside the country without a passport is a trying process, at best.

Do yourself a favor and get a passport before your cruise to ensure as smooth a process as possible.

Read moreDo you need a passport for a cruise?

Say something if there's a problem

A really common mistake I see is someone on a cruise runs into some sort of a problem that impacts their enjoyment of the cruise and does not say something to a crew member about it.

Whether it is a malfunction in the cabin, accident onboard, disagreement with a crew member, or anything else that stops you in your tracks, problems should be addressed onboard and not after the cruise.

I know that feeling of not wanting be a bother, but Royal Caribbean wants you to have a great experience, and problems should be identified so they can be fixed.

A classic example is slow service in a dining room, where a waiter may be handling too many tables or a kitchen delay slows everything down. Asking to speak to the head waiter to alert them that there is a problem is a helpful way to get the situation resolved quicker.

If you have a billing discrepancy on your bill, speak to Guest Relations on the ship. If something is not working properly in your cabin, alert your stateroom attendant.

Read moreThe top crew members to find if you have a problem onboard your cruise

Be as flexible as possible during a cruise

Sometimes things do not go your way, and bad luck can be experienced even on a cruise ship.

Getting frustrated, or even having a meltdown in front of family and strangers, happens to the best of us.  We are all humans, and we all have our tipping point, so occasionally something occurs that triggers someone and that leads to a few minutes we regret later.

One of the best pieces of cruise advice is to try to be as flexible as possible. You cannot control everything that occurs, and sometimes you just run into bad luck.

The key is not letting this incident ruin the rest of your day or cruise. We all experience frustration, but try to remember the classic mantra of don't worry, be happy.

Read moreHow to plan a cruise vacation with maximum flexibility

Always book refundable cruise fare

No matter which cruise you book, be sure to choose a refundable deposit instead of a non-refundable deposit.

While you may save some money with a non-refundable deposit, the inflexibility and change fees that come with those fares make it undesirable.

If you want the easiest way to cancel and get your money back (not just a future cruise credit), then a refundable cruise deposit is the way to go. While some categories of rooms do not offer refundable deposits (i.e. suites), the vast majority of rooms available to book will have the choice of refundable or non-refundable cruise fare.

I always thought refundable cruise fare was the right choice in the past, but with so much uncertainty, refundable cruise fares are now a must-do.

Read moreFive lessons I've learned from all these cancelled cruises

Change is not a bad thing

In general, humans do not love change because it disrupts what we are accustomed to, however, change in the cruise industry is inevitable and we should embrace it.

Royal Caribbean cruises have been evolving since the company began operations more than 50 years ago. Whether it was introducing the first mega ship, adding a rock wall to a cruise ship, building the largest ships in the world, or changing the size of the ship name on the side of a vessel, change always irks some in the beginning, but we get used to it.

As cruise fans, we began cruising because of how cruises were, and the changes that have come since are attempts to build upon and improve the experience. One person's "wow" is another person's "why did they change it". 

Royal Caribbean Group Chairman and CEO Richard Fain talked earlier this year about how change is always happening, and it served as a good reminder that nothing in cruises ever stays the same forever, "The only constant is change. We don't know how the future is going to unfold."

"When we design our ships, we talk about a design formula of one third tradition, one third evolution and one third revolution. That formula's worked pretty well for us...It doesn't stick us in the past, but it isn't a new normal."

While there is the occasional change that ends up being a mistake, most of the time Royal Caribbean gets it right and embracing the change makes for a smoother and more enjoyable journey.

Read moreThe most important changes you should know about Royal Caribbean's new health protocols

Royal Caribbean wants Australians to give up their tortoiseshell products

In:
04 Dec 2020
By: 
Matt Hochberg

Are you an Australian that has tortoiseshell products? You can do your part to save the Hawksbill Turtle by giving them up.

Royal Caribbean Australia is parterning with the WWF and Australian Museum in a new campaign that seeks to save the Hawksbill Turtle by asking Australians to give up their tortoiseshell products so vulnerable populations can be traced through extracted DNA.

The new effort is called "Surrender Your Shell", which hopes to use cutting-edge technology to extract DNA from products to track the illegal trade of tortoiseshell.

Researchers will use this DNA to trace tortoiseshell products back to the turtles’ nesting beach and develop a database or “ShellBank” for the first time in the Asia-Pacific. This information will help identify vulnerable turtle populations, so WWF-Australia can work with local communities, governments and the tourism industry to improve turtle protection.

In order to facilitate this effort, the Australian Government has introduced a six month period of leniancy where Australians can send historically purchased tortoiseshell products to WWF-Australia, along with details of where and when they were purchased, without the risk of facing prosecution.

To participate, Australians just need to track down any tortoiseshell products they’ve collected, or been gifted, over the years.

Real tortoiseshell items are brown, orange, amber and yellow in colour and feature irregular patterns.

If people suspect a product is real, they can take the following steps to support the project:

  1. Visit www.wwf.org.au/surrenderyourshell to enter your details, including when and where the item was purchased, to retrieve a unique identification number. 
  2. Attach the unique identification number to your tortoiseshell product, package appropriately and either post through the Australia Post eParcel Returns portal or visit a Post Office with your surrendered tortoiseshell and post to WWF-Australia.
  3. Ensure you post your item between 1 December 2020 and 1 June 2021.

The first 100 items sent through the Australia Post eParcel Returns portal will be paid for by WWF-Australia.

“We’re proud to support the crusade to save this precious species, and to raise awareness with Australians, and our guests, on the part they can play in bringing these turtles back from the brink,” says Gavin Smith, Royal Caribbean International VP and managing director, AUNZ. “The ocean is our lifeblood and we are committed to preserving it — through our own innovation, our Save the Waves programme, and through important collaborations like “Surrender Your Shell.” 

It is estimated nearly 9 million hawksbill turtles have been traded for their distinctive shells over the past 150 years, bringing the species close to extinction. The Pacific Ocean's population has declined by more than 75% and now just 4,800 breeding female hawksbills are thought to survive.

Royal Caribbean lowers age for children who have to wear masks on a cruise ship

In:
04 Dec 2020
By: 
Matt Hochberg

Royal Caribbean completed its first cruise in Singapore, and announced its first health protocol change.

Guests booked on upcoming Quantum of the Seas sailings have been informed the minimum age for wearing a mask on a cruise ship has been lowered to 6 years old.

Emails sent to guests explained the change, "To prepare for our return to service, we are continuously working closely with the Singapore Authorities to ensure that our health and safety measures are equal or better to those on land. It is now required for guests 6 years of age and older to wear masks on board."

The rule had been guests 7 years old or younger were exempted from the rule.

Masks are required to be worn by guests and crew onboard and even during signature experiences like skydiving in the RipCord by iFLY simulator and riding the North Star glass observation capsule.

Royal Caribbean successfully restarted cruises with one ship this week, having gotten the go-ahead to cruise in Singapore with Quantum of the Seas.

Quantum of the Seas is the first ship in Royal Caribbean's fleet to restart operations in almost nine months and offers 3- and 4-night cruises with no port stops to only residents of Singapore.

The rules and health protocols on Quantum of the Seas were developed with expert guidance from the Healthy Sail Panel, Royal Caribbean Group’s Head of Public Health and Chief Medical Officer and the Singapore Ministry of Health. 

Rule changes to Royal Caribbean's comprehensive health protocols are not unexpected, as the cruise line has said the policies would be adjusted.

Royal Caribbean Group Chairman and CEO Richard Fain has talked about the importance of continuously learning from these early sailings to improve overall, "We will proceed cautiously and we will learn from our experiences."

"And unquestionably, we will invest in all these areas more than most of our guests will ever fully see or know."

How cruising changed on Royal Caribbean's first cruise back

In:
03 Dec 2020
By: 
Matt Hochberg

The first Royal Caribbean cruise ship to return to service just wrapped up its first sailing in Singapore, marking a major achievement for the cruise line that has worked for months to get to this point.

Royal Caribbean announced on Thursday that Quantum of the Seas completed its first revenue sailing after careful planning with Singapore's health and tourism authorities.

This is the first cruise ship to be able to resume operations, and it is limited to residents of Singapore. Quantum sails 3- and 4-night cruises with no port stops, which Royal Caribbean calls "ocean getaways".

Angie Stephen, Royal Caribbean's Managing Director of Asia Pacific told the press the cruise line is incredibly proud of this momentous day, "We are thrilled to once again welcome guests aboard Quantum of the Seas and offer Singapore residents the opportunity to get away, relax, and start enjoying the travel experiences they’ve been missing for so many months."

"We are grateful to the Singapore Government for their partnership in making these pilot cruises a reality and pledge our commitment to providing our guests with the safest possible cruise experience."

Cruising safely

How can a cruise ship sail during the middle of a pandemic?

Royal Caribbean implemented a series of comprehensive, multilayered health and safety measures that were derived from science, data driven and developed with expert guidance from the Healthy Sail Panel, Royal Caribbean Group’s Head of Public Health and Chief Medical Officer and the Singapore Ministry of Health. 

Before a guest boards the ship, the new protocols begin with pre-departure health screenings, and meet all regional requirements and guidelines, including the CruiseSafe Certification standards jointly developed by the Singapore Tourism Board (STB) and DNV GL.

 

Quantum of the Seas has a reduced capacity onboard, and has implemented mandatory universal testing during embarkation and debarkation, and enforced mask wearing, physical distancing and enhanced cleaning practices across the ship, among other required practices. 

In addition, all guests will need to scan their SafeEntry QR code required by Singapore upon embarkation and debarkation and have the Singapore Trace Together Bluetooth app or Token at all times during the cruise.

In addition, Royal Caribbean cruise ships have a new HVAC system that continuously supplies 100% fresh, filtered air from outdoors to all indoor spaces. There are also upgraded medical centers to handle any situation.

Read more: Easy guide to Quantum of the Seas new health protocols

New changes to cruise favorites

Royal Caribbean has made sweeping changes to Quantum of the Seas so that it could be ready for the new health challenges of the public.

The cruise line calls its collection of new health protocols, "The Royal Promise", and it encompasses all the new changes onboard to protect guests from the current health crisis.

New to the cruise experience is Royal Caribbean’s Tracelet, a custom wearable required for all guests and crew on board Quantum of the Seas. The technology helps monitor physical distancing and the cruise line’s contract tracing procedures.  

Quantum of the Seas 18 restaurants, bars and lounges have been thoughtfully transformed for healthier and safer dining. At Windjammer Marketplace, previously a self-service experience, dedicated crew now serve guests and offer a greater variety of grab-and-go items.

 For a healthier and safer adventure for all, guests and crew must wear masks on board and during signature experiences like skydiving in the RipCord by iFLY simulator and riding the North Star glass observation capsule.

 Royal Caribbean believes this combination of safety and a fun cruise create vacation getaways that are very appealing for residents of Singapore.

See the changes for yourself

Quantum of the Seas completed its first cruise back, and you can see all of these changes in action with our photo updates.

I posted a new update for each day of the first sailing to share a look at what going on a crusie in 2020 looks like.

First Royal Caribbean ship to sail in 9 months successfully completes first cruise

In:
03 Dec 2020
By: 
Matt Hochberg

Royal Caribbean's first cruise back since the global health crisis began has wrapped up and by all accounts seems to have been a success.

Quantum of the Seas set sail on a 2-night cruise with no port stops from Singapore, and completed the first sailing back.

Photos from onboard Quantum of the Seas are provided by our friends at the Singapore Cruise Society, who sailed on Quantum to check out all of the changes and new protocols the cruise line has made to the cruise experience.

Quantum of the Seas arrived in the early morning hours back in Singapore.

She arrived back at the Marina Bay Cruise Centre to begin her disembarkation.

Just like every Royal Caribbean cruise, the Windjammer is open for guests to enjoy one last meal before disembarkation.


Departure Process

Guests on Quantum of the Seas are required to get a swab test in the terminal before completing the cruise.

Because of social distancing, Royal Caribbean asks guests to wait in their staterooms to be called for disembarkation.  Traditionally, guests would congregate in public venues to await departing the ship.

Once called for departure, lines and social distancing markers are set up for easy and safe departure off the ship.

As you depart, your temperature will be taken and you are required to have your SeaPass card and tracelet with you. You can then deposit your tracelet as you leave.

Cruise terminal disembarkation

Back in the Marina Bay Cruise Centre, the disembarkation process continues.

The arrival hall is where guests will have a swab test conducted.

Afterwards, it's off to collect your luggage.

After you get your luggage, that's it and you are on your way.

Big thanks to the Singapore Cruise Society for their partnership in sharing what Royal Caribbean's first cruise back in service was like.  Be sure to follow them on Facebook and Instagram.

I hope you enjoyed this look at what the first cruise back was like, and be sure to check out the photo updates from the entire cruise: