Smart phone app

Royal Caribbean updates app with support for Harmony and Liberty of the Seas and add new games

In:
Category: 
07Dec2018

Royal Caribbean rolled out a new update to its smart phone app that adds support to two ships, plus new interactive games on Symphony of the Seas.

Version 1.13.0 was released today and it adds support for Harmony of the Seas and Liberty of the Seas. This brings the total to 12 ships in the fleet that can take advantage of the app.  Each ship has varying feature sets, as the app is still under development.

 

In addition, guests on Symphony of the Seas can download and play two new immersive games from the app: Duck Duck Bear and Splish Splash Soak. These games are activated when standing in front of designated signs on the Boardwalk.

The new app is being actively developed, which means not all features area available on the app yet.  Moreover, the cruise line is slowly rolling out support for more ships.

A look at Royal Caribbean's new app feature roadmap

In:
Category: 
15Nov2018

While onboard Royal Caribbean's Symphony of the Seas, we had the chance to get an update on what new features are coming to its smart phone app.

The app team held a demo and talk for members of the media while on Symphony of the Seas and shed light on a few new features coming to the app.

They team demoed guest messaging, which is currently being tested on Allure of the Seas. They indicated that they are looking to improve the ease at which guests connect with each other by using a code unique to each guest.  

They are looking to balance the need for privacy from other guests, combined with the need to make the app easy to use.

Speaking of chat, the team estimated the new chat feature could reach Symphony of the Seas sometime in the first quarter.

Speaking of chat, Royal Caribbean plans to add something they call "Ship to Guest messaging" where not only can guests chat with other guests, but get messages from the ship.  

They avoided calling it a chatbot, for fear of coming off as a gimmicky feature that lacks usability.  Instead, they are developing a feature that allows guests to quickly get assistance with different requests.

Another new feature will be the ability to view and rate shore excursions via the app.  Royal Caribbean not only wants to allow guests to book shore excursions, but get meaningful feedback on tours and allow guests to share their experiences.

The team was asked about moderating the reviews, but they indicated the key is to keep the reviews authentic and not watered down.  

Royal Caribbean also wants to make dining easier on its ships by allowing guests to view menus and even place orders. 

In addition, allowing guests to indicate stateroom changes and directly work with stateroom attendants to allow guests to set preferences for their upcoming stay.

Royal Caribbean shared some of their plans for having the ability for guests to order drinks via the app. The plan now is to first roll out that feature at Perfect Day at CocoCay, then expand to certain areas od the ship and finally expand to more areas of a ship.

Which feature are you most excited to see come to the app? Tell us about it in our comments!

Royal Caribbean releases new update to smart phone app

In:
Category: 
29Oct2018

Over the weekend, Royal Caribbean released a new update to its smart phone app, which adds a bit of functionality and official support for Majesty of the Seas.

Version 1.11.0 of the new app was released to the iTunes App Store and Google Play Store.  According to Royal Caribbean, the app provided official support of Majesty of the Seas, as well as these new features:

  • Make plans with guests in other staterooms by linking reservations
  • View main dining preferences
  • View reservations on personal calendars

Majesty of the Seas was added to the app quietly earlier this month, but this update confirms the change. 

Majesty of the Seas becomes to the tenth ship to be able to use the new app. Each ship has varying feature sets, as the app is still under development.

  • Adventure of the Seas
  • Allure of the Seas
  • Brilliance of the Seas
  • Enchantment of the Seas
  • Independence of the Seas
  • Majesty of the Seas
  • Mariner of the Seas
  • Oasis of the Seas
  • Serenade of the Seas
  • Symphony of the Seas

The new app is being actively developed, which means not all features area available on the app yet.  Moreover, the cruise line is slowly rolling out support for more ships.

Royal Caribbean provides insight into roll out plans for new smart phone app

In:
Category: 
25Oct2018

Speaking to investors, Royal Caribbean Cruises Ltd. Chairman and CEO Richard Fain provided guidance on the cruise line's plans for roll out of its new smart phone app across all brands.

"Today, I thought it would to show you just how aggressively we are rolling out these capabilities to our guests. I would emphasize that our guest capabilities represent just one dimension of the program, but it's a highly visible one."

"The guest app, in its current form, includes features such as accelerated check-in, the daily planner, onboard accounts, shore excursions, as well as the ability to book various items such as shore excursions, specialty restaurants and other onboard activities."

"You can see in the slide that we've highlighted three milestones that represent the way we make the app available to our guests. We call them, crawl, walk, run.

The first phase, crawl, refers to testing mode. In crawl, mode, the app is up and running, but we keep it very quiet so we can test it out with a small group of participants. When we are comfortable that the functionality has reached an acceptable level, we shift to the walk stage.

When we get to walk, we allow everyone who wishes to do so to use the app, but we don't aggressively push it. This is roughly equivalent to the beta stage of most apps. It gives us a chance to test it under real-life conditions, but only with a limited group of users.

Lastly, when we get to the run phase, we want as many guests engaged as possible. The app is then available to anyone and we vigorously publicize it, so that as many guests as possible use it. When we get to the run stage, the app has been thoroughly vetted and most of our guests use it and love it.

Our initial priority for the app capabilities has been on easing the process of boarding and disembarking. We've also prioritized other things that our guests most want. Next will come more bells and whistles, such as facial recognition, the ability to easily book your onboard activities before sailing, new chat capabilities, and an innovative digital stateroom key. Again, I want to repeat that this only refers to the capabilities our guests use. A lot of focus has also been on the capabilities on making our employees more efficient and more effective.

Now, one question I am sometimes asked is how we can scale this so quickly out to our fleet. The reason is that over the years, we have built and maintained our fleet to take maximum advantage of technology. As a result, we already have a lot of technology on the ships that can be used to provide some of these capabilities. We need to add more, but this gives a definite leg up."

Royal Caribbean Chief Financial Officer Jason Liberty also spoke of the rapid pace the cruise line is taking to get these new technology initiatives online sooner than later, "We are very much trying to accelerate our Excalibur efforts to the point that we can...to have certain capabilities come online a little bit quicker than we had expected them to."

First look at Royal Caribbean smartphone app chat feature

In:
Category: 
22Oct2018

Royal Caribbean is actively working to roll out new features to its smartphone app that will eventually be available across the fleet.  In the meantime, they are testing a new chat feature between guests that is available only on Allure of the Seas.

Guests simply need to download the new Royal Caribbean app from the iTunes App store or the Google Play store.  The app and its use are completely free.

Once onboard the ship and logged onto Royal Caribbean's Wi-Fi  network (no internet package required to use the app), other guests will show up as offline or online but are only online if they have the app opened and to the “chat” window. If your travel agent linked your reservation before sailing with a friend or family the will automatically show up.

To add another guest, you need to have their last name, birthday, and reservation number.  If you add someone that was not on a linked reservation by your travel agent, then they must add you as well as you adding them for privacy reasons. 

Messages will show as “Sent” and also “Delivered” to give you an idea if it was seen. To be delivered it seems like you need to have opened the Royal app.

At this time, there are no push notifications of messages at all. You have to open the Royal app and it will have a numbered badge on that chat bubble.

Thanks to Doug G. for sharing his experience with this app on Allure of the Seas!

The app is currently available on 10 Royal Caribbean ships, although the chat feature is only available on Allure of the Seas at this time.  

  • Adventure of the Seas
  • Allure of the Seas
  • Brilliance of the Seas
  • Enchantment of the Seas
  • Independence of the Seas
  • Majesty of the Seas
  • Mariner of the Seas
  • Oasis of the Seas
  • Serenade of the Seas

Royal Caribbean has not shared any kind of timeline for when other ships will be added to the app, nor when a particular feature will become available for use.

Royal Caribbean expands new smartphone app to Majesty of the Seas

In:
Category: 
09Oct2018

Royal Caribbean has added Majesty of the Seas to the list of supported ships that can use the cruise line's new smart phone app.

While there has not been a new release of the app, the list of supported ships in the app now lists Majesty of the Seas in the supported ships area of the app.

Majesty of the Seas becomes to the tenth ship to be able to use the new app. Each ship has varying feature sets, as the app is still under development.

  • Adventure of the Seas
  • Allure of the Seas
  • Brilliance of the Seas
  • Enchantment of the Seas
  • Independence of the Seas
  • Majesty of the Seas
  • Mariner of the Seas
  • Oasis of the Seas
  • Serenade of the Seas
  • Symphony of the Seas

The app is available for download on the iTunes App Store and Google Play Store.

Royal Caribbean expands new smartphone app to Brilliance of the Seas

In:
24Sep2018

Royal Caribbean has quietly added Brilliance of the Seas as one of the ships in the fleet to be able to use the cruise line's new smart phone app.

While the app has not been updated, the list of supported ships in the app does now list Brilliance and we were able to pull up an upcoming Brilliance of the Seas sailing for use in the app.

 

Royal Caribbean has been expanding the apps to include more ships recently, with Independence of the Seas, Adventure of the Seas and Mariner of the Seas all added recently.  Moreover, Allure of the Seas is currently testing a new chat feature.  

There are currently nine ships supported by the new smart phone app, with each ship offering varying feature sets.  These include:

  • Adventure of the Seas
  • Allure of the Seas
  • Brilliance of the Seas
  • Enchantment of the Seas
  • Independence of the Seas
  • Mariner of the Seas
  • Oasis of the Seas
  • Serenade of the Seas
  • Symphony of the Seas

The new app is being actively developed, which means not all features area available on the app yet.  Moreover, the cruise line is slowly rolling out support for more ships.

The app is available on the iTunes App Store and Google Play Store.

Royal Caribbean adds chat feature to Allure of the Seas

In:
20Sep2018

Royal Caribbean has released version 1.10.2 of its new smart phone app, which prepares to add Brilliance of the Seas to the smartphone app as well as adding the much-anticipated chat feature to Allure of the Seas.

The chat feature allows guest-to-guest chat on Allure of the Seas.  Guests may link to other staterooms and chat with friends and family for free.

Allure of the Seas is the first Royal Caribbean ship to offer the chat feature and marks a major step forward in the app's development.

The app is available on the iTunes App Store and Google Play Store.

Royal Caribbean expands new smartphone app to Adventure of the Seas

In:
06Sep2018

Royal Caribbean has released version 1.10.0 of its new smart phone app, which adds support to Adventure of the Seas.

The new version does not list Adventure as a supported ship in the app store, but opening the app shows both ships on the list.  Some blog readers have reported seeing Brilliance of the Seas and Majesty of the Seas supported in their apps, but we have not been able to see that on our devices.

Independence and Mariner of the Seas were recently added as well.

The new app is being actively developed, which means not all features area available on the app yet.  Moreover, the cruise line is slowly rolling out support for more ships.

The app is available on the iTunes App Store and Google Play Store.

Royal Caribbean expands new smartphone app to Independence of the Seas

In:
02Sep2018

Royal Caribbean has added Independence of the Seas to the list of ships supported by the cruise line's new smart phone app.

While the app store updates do not list Independence of the Seas, the app itself lists Independence among the list of supported ships.  

Independence is the seventh Royal Caribbean ship to be added to the list of ships that can take advantage of the new smart phone app, following Mariner of the Seas, which was added in August.

The new smart phone app is still under development, which new features rolling out periodically.  In addition, not all ships have the same features supported quite yet.  Expedited arrival, folio management, deck plans and Cruise Planner are just a few of the features the new app provides.

The app is available on the iTunes App Store and Google Play Store.

Pages