The news of the fire breaking out on Royal Caribbean's Grandeur of the Seas on Memorial Day has certainly given concern to some prospective passengers but two sisters on that very cruise ship have shared how helpful Royal Caribbean's staff were during the entire ordeal.
Sherry Winters and her sister Eva DeCamp, both from Ohio, woke up at 3am after hearing the captain’s voice come over the intercom in their room and knocks at their door.
“We saw the staff all in their life jackets. So we ran back in our rooms and the attendant helped find ours. We had them buried underneath the suitcases,” said Winters.
Eventually, the women learned the problem was caused by an electrical fire. Royal Caribbean International issued a statement Wednesday that said the fire started in the mooring area in the aft of the ship.
Royal Caribbean paid for hotel stays and airplane flights back home for all the cruise ship guests.
The women were told that Royal Caribbean would give them a full refund of their trip and said they would gladly take advantage of the free cruise voucher that Royal Caribbean officials offered them for next year. They said they would take another Royal Caribbean cruise because they were treated so well by Royal Caribbean staff.
“From the moment it happened until the day we left, they were just incredible,” Winters said of the Royal Caribbean staff.
“They put us first. Our safety first from the moment it happened,” DeCamp said.
The ship’s staff tried to keep the guests entertained and that Royal Caribbean staff recognized the firefighters onboard, the women said.
“We were just very very pleased with the way we were treated and the whole situation was handled,” Winters said. “We thought they did an excellent job.”