JLARZ Posted November 15, 2023 Report Share Posted November 15, 2023 We have a Grand Suite (1-bedroom) booked on Mariner in January. We originally booked 3 guests (capacity for a Grand Suite is 4 guests). We are now trying to add a 4th guest and RC customer service is telling us they cannot due to ship capacity. They are, however, offering to book a separate SINGLE cabin at 4X the cost of adding the 4th to a Grand suite.. Has anyone ever experienced this and do you have a successful resolution method? Quote Link to comment Share on other sites More sharing options...
Lovetocruise2002 Posted November 15, 2023 Report Share Posted November 15, 2023 Yes, this can be true. The ship/sailing could have maxed out on lifeboat capacity. So even if you're not maxed out in the room, they will not add anymore because they can not overfill the lifeboats. This tends to happen if you are very close to sail date or if you are sailing during a high/busy season like Christmas, NYE, Spring break, etc. Neesa, instaGator and Ryan79 3 Quote Link to comment Share on other sites More sharing options...
JLARZ Posted November 15, 2023 Author Report Share Posted November 15, 2023 Thank you. I could understand that line of reasoning if it weren’t for the fact that I can go on to the RC website right now and book several different room types for the same cruise. Am I missing something? Quote Link to comment Share on other sites More sharing options...
Lovetocruise2002 Posted November 15, 2023 Report Share Posted November 15, 2023 Someone who can word these things much better than I can jump in to explain this but it has to do with the number of seats available in each lifeboat at a specific muster station. Your cabin, the GS, has a specific muster station that has a specific lifeboat assigned to it. That specific lifeboat has a certain number of seats. Once those seats are all taken, you cannot add anymore to your cabin even if your cabin can hold them, because if there was an emergency, the lifeboat would be overloaded. Linda R, Neesa, asquared17 and 3 others 5 1 Quote Link to comment Share on other sites More sharing options...
Lovetocruise2002 Posted November 15, 2023 Report Share Posted November 15, 2023 Here is an old thread explaining this situation way better than I am doing: https://www.royalcaribbeanblog.com/boards/index.php?/topic/5811-lifeboat-capacity-how-full-is-the-ship/ Eamon 1 Quote Link to comment Share on other sites More sharing options...
Ampurp85 Posted November 16, 2023 Report Share Posted November 16, 2023 @Lovetocruise2002 You explained it well A ship can have open availability just not in the area you are located. So if you are trying to book a room, you can easily but if you are trying to book an aft room on deck 6, you might not be able to because of lifeboat capacity. Ryan79, instaGator, Lovetocruise2002 and 2 others 4 1 Quote Link to comment Share on other sites More sharing options...
Neesa Posted November 16, 2023 Report Share Posted November 16, 2023 Is there a grand suite available in another location of the ship? If that cabin is in a different location for example aft versus mid, see if you can change the location of the grand and then hopefully you can add your 4th, good luck! @Lovetocruise2002 you explained it well! instaGator, KJones, Baked Alaska and 3 others 5 1 Quote Link to comment Share on other sites More sharing options...
Lovetocruise2002 Posted November 16, 2023 Report Share Posted November 16, 2023 24 minutes ago, Neesa said: Is there a grand suite available in another location of the ship? If that cabin is in a different location for example aft versus mid, see if you can change the location of the grand and then hopefully you can add your 4th, good luck Oh, that is a really good idea! And @Ampurp85 and @Neesa, both your explanations sound better than mine Neesa 1 Quote Link to comment Share on other sites More sharing options...
Pattycruise Posted November 16, 2023 Report Share Posted November 16, 2023 7 hours ago, JLARZ said: Thank you. I could understand that line of reasoning if it weren’t for the fact that I can go on to the RC website right now and book several different room types for the same cruise. Am I missing something? Since you are stating there are other GS available perhaps inquire if they can change your cabin to one that can accommodate 4 people. Be careful, they may try to reprice the entire cabin. If they do try to reprice the cabin insist to speak with a supervisor and ask about changing cabins to one that can accommodate 4 people without a reprice since you can’t add someone to your existing cabin due to a limit on your muster station (that is what appears to be the problem) Ampurp85 1 Quote Link to comment Share on other sites More sharing options...
JLARZ Posted November 16, 2023 Author Report Share Posted November 16, 2023 Super helpful, folks. I wish the agent yesterday was more forthcoming about the problem. Instead he just repeated “I cannot add another person at this time, that is all I can do”. Will probably keep checking back to see if there has been a cancellation within our Muster group that would open up a slot. Thank you all! Ryan79 1 Quote Link to comment Share on other sites More sharing options...
JLARZ Posted November 30, 2023 Author Report Share Posted November 30, 2023 Update: Never give up…. Called today, 2 weeks later, they added the 4th guest no problem. Baked Alaska, DoomSlayer, Pattycruise and 5 others 5 3 Quote Link to comment Share on other sites More sharing options...
JimnKathy Posted December 1, 2023 Report Share Posted December 1, 2023 15 hours ago, JLARZ said: Update: Never give up…. Called today, 2 weeks later, they added the 4th guest no problem. Good to hear you got this resolved. Yet another reason why we always use an experienced travel agent rather than booking directly with a cruise line. WAAAYTOOO and Fox Forlenza 2 Quote Link to comment Share on other sites More sharing options...
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