wheels_967 Posted February 12, 2023 Report Share Posted February 12, 2023 I sent Royal Caribbean three emails over the past 2 weeks about my upcoming cruise on Voyager of the Seas and have received no response. One item is really important to me… I bought the key VIP package and found the earliest boarding offered to me to be between 1:30 and 2… this is unacceptable as part of the package is a lunch from the chops lunch menu and having carry-on bags delivered to the room IF they are dropped in the MDR by 1:30. I called and was given a long wait time that I could not do from the office. It seems they had unusual call volumes that day… which equates to they have not staffed their call desks appropriately. Does anyone have a way to get their attention? I learned too late about the value of a good travel agent and booked directly with Royal Caribbean. Quote Link to comment Share on other sites More sharing options...
Lovetocruise2002 Posted February 12, 2023 Report Share Posted February 12, 2023 Try messaging them on social media (Facebook, Instagram, etc.). I find they respond a whole lot faster that way. DoomSlayer, SPS, JohnK6404 and 1 other 4 Quote Link to comment Share on other sites More sharing options...
smokeybandit Posted February 12, 2023 Report Share Posted February 12, 2023 I thought the Key allowed you to arrive early, no matter what time you selected for check-in? FireFishII and DoomSlayer 2 Quote Link to comment Share on other sites More sharing options...
FloatyBoaty Posted February 12, 2023 Report Share Posted February 12, 2023 20 minutes ago, smokeybandit said: I thought the Key allowed you to arrive early, no matter what time you selected for check-in? Yes, it does. Several of us responded to this same concern that @wheels_967 posted on this thread just 8/9 hours ago, reassuring them that they will get a letter confirming this benefit. I guess they haven't gone back to read the replies? teddy and DoomSlayer 2 Quote Link to comment Share on other sites More sharing options...
Traveling Mike Posted February 12, 2023 Report Share Posted February 12, 2023 If you post a complaint / request on RCL Facebook, you should get a response. I have had good response with issues doing that. DoomSlayer 1 Quote Link to comment Share on other sites More sharing options...
TeRriii Posted February 13, 2023 Report Share Posted February 13, 2023 I have never received any response from RoyalGuestRelations@rccl.com email address. I got more luck when message to RCCL Facebook or send email to mbayley@rccl.com. wheels_967 1 Quote Link to comment Share on other sites More sharing options...
SPS Posted February 13, 2023 Report Share Posted February 13, 2023 14 hours ago, Lovetocruise2002 said: Try messaging them on social media (Facebook, Instagram, etc.). I find they respond a whole lot faster that way. I'll second this. I've used Twitter a few times and get replies in a very timely manner. As for calling, some days/times can be busier that others. Just last Tuesday afternoon, I surprisingly had a wait time of only 3 minutes. I know all too well about the marathon wait times you speak of. Lovetocruise2002 1 Quote Link to comment Share on other sites More sharing options...
brdjnr Posted February 13, 2023 Report Share Posted February 13, 2023 I have had great luck with their twitter team. Quote Link to comment Share on other sites More sharing options...
ScottD Posted February 13, 2023 Report Share Posted February 13, 2023 Facebook messenger to them has been pretty fast. Also, I sent them a few emails regarding past cruises to guestaccounthelp@rccl.com and they've responded to me within 24 hours both times... and this was in the past week. Quote Link to comment Share on other sites More sharing options...
HeWhoWaits Posted February 13, 2023 Report Share Posted February 13, 2023 Social media definitely gets Royal's attention because anything posted there is available for the world to see. Quote Link to comment Share on other sites More sharing options...
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