HYC Posted April 24, 2022 Report Share Posted April 24, 2022 Hello I am at a loss here. I booked Oasis of the Seas cruise for May 29 that is coming up soon. My Royal Caribbean account with my login does not show my own reservation, the page just says "You have 0 upcoming cruises". I tried to link my cruise multiple times and the pop-up window states "It's already linked. This reservation was previously lined to your account." I was able to use my wife's account to book all the packages, excursion, and pre-check in without an issue. I have emailed them 4 times about this since last December and have not gotten any response. Does this mean I can only use my wife's account on her Royal app to verify, access my own digital boarding pass, and other functions for the duration of the sailing? RCIfan1912 1 Quote Link to comment Share on other sites More sharing options...
twangster Posted April 24, 2022 Report Share Posted April 24, 2022 I'd suggest calling instead of email. RCIfan1912 and HYC 2 Quote Link to comment Share on other sites More sharing options...
FionaMG Posted April 24, 2022 Report Share Posted April 24, 2022 I vaguely remember reading about someone who had this same issue and it turned out there was a misspelling somewhere in their name or their birth date was wrong or some other seemingly irrelevant detail, so the system didn't recognise them. This is not necessarily what's happening in your case but you might want to check, just in case. HYC, KristiZ and RCIfan1912 2 1 Quote Link to comment Share on other sites More sharing options...
Zurc Posted April 24, 2022 Report Share Posted April 24, 2022 (edited) 1 hour ago, FionaMG said: I vaguely remember reading about someone who had this same issue and it turned out there was a misspelling somewhere in their name or their birth date was wrong or some other seemingly irrelevant detail, so the system didn't recognise them. This is not necessarily what's happening in your case but you might want to check, just in case. Yes! Email affects it too. I called Royal to ask for email confirmation on a newly booked cruise, and mentioned that it wasn’t showing In my account. The CS agent noticed I mis-typed my email when I booked online. He corrected email linked to the booking, and it immediately showed up in my account. Also, Welcome to the Blog! Edited April 24, 2022 by Zurc Added welcome HYC and KristiZ 2 Quote Link to comment Share on other sites More sharing options...
Carlos A. Posted April 24, 2022 Report Share Posted April 24, 2022 10 hours ago, Zurc said: Yes! Email affects it too. I called Royal to ask for email confirmation on a newly booked cruise, and mentioned that it wasn’t showing In my account. The CS agent noticed I mis-typed my email when I booked online. He corrected email linked to the booking, and it immediately showed up in my account. Also, Welcome to the Blog! This! I had the exact same problem! Wrong Email was the cause. (My TA put her email instead of mine). Zurc 1 Quote Link to comment Share on other sites More sharing options...
HYC Posted April 25, 2022 Author Report Share Posted April 25, 2022 Thank you everyone for answering my problem here. So I called Royal today and was on hold for 50mins before customer support was able to help me. The person took care of it in less than 5mins. They did not tell me what the issue was, I was just happy it was taken care of so quickly! Zurc, KristiZ and FionaMG 2 1 Quote Link to comment Share on other sites More sharing options...
Cakemeister Posted April 25, 2022 Report Share Posted April 25, 2022 I have a similar issue. I get this on my list of upcoming cruises, anyone else get this? WAAAYTOOO and SpicyCherry 1 1 Quote Link to comment Share on other sites More sharing options...
FionaMG Posted April 25, 2022 Report Share Posted April 25, 2022 6 hours ago, Cakemeister said: I have a similar issue. I get this on my list of upcoming cruises, anyone else get this? Yes, I have seen that before and it was because the person had an unused next cruise voucher that had not been assighed to a specific sailing. It was not one of the new ones that expire after a year but one of the very old ones from the previous programme, where the vouchers have no expiry date. That programme was discontinued in late 2013/early 2014 but there are still vouchers out there that people have often forgotten they bought. If you were cruising Royal prior to that date, it could be that. Time to dig into the memory and the boxes in the attic? Note that if it does turn out to be this, you'll likely need to jump through some hoops to redeem it. Like the current cruise vouchers, they were assigned to the travel agent you used to book the sailing you were on when you purchased the voucher, so you'd need to see if they're still in business. And then you'll likely need to talk to a supervisor because the chances are the agent on the other end of the line will be completely unaware of that programme and how it worked. I used my last one in 2018 and even though mine was direct with Royal it took a bit of work and a supervisor's intervention to get it applied. Quote Link to comment Share on other sites More sharing options...
Andy & Sheryl Unwin Posted April 25, 2022 Report Share Posted April 25, 2022 I had this happen mid last year. At that time we had 3 cruises booked and they had shown up in both the App, and the online page. However, I logged in online one day to find all 3 vanished. When I refreshed my App, it happened there too. It was some kind of techno gremlin and all that was needed was a quick call to C&A helpline and they showed up again. Quote Link to comment Share on other sites More sharing options...
FoxboroCruiser Posted April 25, 2022 Report Share Posted April 25, 2022 Yup, mine says the same thing. We did just purchase the Next Cruise Book Later program on Saturday aboard the Anthem...otherwise we have nothing currently booked, certainly nothing over 16 years out! Quote Link to comment Share on other sites More sharing options...
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