MicroBeta 37 Posted November 9, 2019 Report Share Posted November 9, 2019 This is a bit confusing. RCI says onboard credit is non-refundable. Yet, I've seen discussions and blogs that say third party OBC is refundable. IIUC, the OBC from a TA may be refundable but the terms & conditions from our TA specifically said it's non-refundable. The other problem is we can get OBC on our RCI rewards credit card. What category does this fall into? The TOC for converting points ot OBC doesn't say either way. Google and forum searches haven't turned up any definitive answers and there doesn't seem to be anything official on refundable/non-refundable....except RCI's FAQ does say non-refundable. The question is where does rewards card OBC fit into this and what conditions determine whether a travel agent's OBC is refundable? Mike Quote Link to post Share on other sites
StephanieH 33 Posted November 9, 2019 Report Share Posted November 9, 2019 It depends on the type of On-board credit. On-board credits from Travel Agents are Refundable. On-board credits as part of a promotion (Ship Credit sales, WOW sales, On-board bookings) are usually non-refundable. Hope this helps! Quote Link to post Share on other sites
MicroBeta 37 Posted November 9, 2019 Author Report Share Posted November 9, 2019 5 minutes ago, StephanieH said: It depends on the type of On-board credit. On-board credits from Travel Agents are Refundable. On-board credits as part of a promotion (Ship Credit sales, WOW sales, On-board bookings) are usually non-refundable. Hope this helps! It appears that OBD from a travel agent is not always refundable. I'm also wondering about rewards card OBC. Mike Quote Link to post Share on other sites
mworkman 2,370 Posted November 9, 2019 Report Share Posted November 9, 2019 @MicroBeta OBC from rewards cards are refundable, especially if your talking about the BOA card. MicroBeta and Baked Alaska 2 Quote Link to post Share on other sites
MicroBeta 37 Posted November 9, 2019 Author Report Share Posted November 9, 2019 1 hour ago, mworkman said: @MicroBeta OBC from rewards cards are refundable, especially if your talking about the BOA card. That's the card. Thanks Mike mworkman 1 Quote Link to post Share on other sites
Flacruiser99 214 Posted November 9, 2019 Report Share Posted November 9, 2019 Refundable or non-refundable I do my best to spend it a'll. Okgladgal, MicroBeta, KristiZ and 1 other 3 1 Quote Link to post Share on other sites
ChessE4 754 Posted November 9, 2019 Report Share Posted November 9, 2019 3 hours ago, MicroBeta said: This is a bit confusing. RCI says onboard credit is non-refundable. Yet, I've seen discussions and blogs that say third party OBC is refundable. IIUC, the OBC from a TA may be refundable but the terms & conditions from our TA specifically said it's non-refundable. The other problem is we can get OBC on our RCI rewards credit card. What category does this fall into? The TOC for converting points ot OBC doesn't say either way. Google and forum searches haven't turned up any definitive answers and there doesn't seem to be anything official on refundable/non-refundable....except RCI's FAQ does say non-refundable. The question is where does rewards card OBC fit into this and what conditions determine whether a travel agent's OBC is refundable? Mike My Royal visa OBC in September was refundable, but I ended up spending it rather than cashing it out at the casino (you can take a charge to your seapass). MicroBeta 1 Quote Link to post Share on other sites
MicroBeta 37 Posted November 9, 2019 Author Report Share Posted November 9, 2019 2 minutes ago, ChessE4 said: My Royal visa OBC in September was refundable, but I ended up spending it rather than cashing it out at the casino (you can take a charge to your seapass). Thanks for the info. Much appreciated. Mike Quote Link to post Share on other sites
Mr. Candyman 124 Posted November 10, 2019 Report Share Posted November 10, 2019 13 hours ago, ChessE4 said: My Royal visa OBC in September was refundable, but I ended up spending it rather than cashing it out at the casino (you can take a charge to your seapass). Is it only refundable that can be cashed out in the casino? Quote Link to post Share on other sites
ChessE4 754 Posted November 10, 2019 Report Share Posted November 10, 2019 5 hours ago, Mr. Candyman said: Is it only refundable that can be cashed out in the casino? I've never had an occasion to request a refund at check-out (a credit back to my credit card). Something usually comes up along the way. I mentioned the casino as I sometimes play there and taking an advance from my seapass is more convenient than carrying around a lot of cash on the ship. I would check with Guest Services on the ship if you anticipate having a positive balance at the end of the cruise. The nonrefundable credit gets wiped out if not used, but the refundable should go back to your credit card, as I've been told. Quote Link to post Share on other sites
MO & LO on the go! 295 Posted November 10, 2019 Report Share Posted November 10, 2019 We must be doing something wrong (or right) because we NEVER get a refund! We even had almost $700 in OBC once and we still had to pay at the end (albeit very little)! Refund? What is that?!?! mworkman 1 Quote Link to post Share on other sites
Mr. Candyman 124 Posted November 11, 2019 Report Share Posted November 11, 2019 6 hours ago, ChessE4 said: I've never had an occasion to request a refund at check-out (a credit back to my credit card). Something usually comes up along the way. I mentioned the casino as I sometimes play there and taking an advance from my seapass is more convenient than carrying around a lot of cash on the ship. I would check with Guest Services on the ship if you anticipate having a positive balance at the end of the cruise. The nonrefundable credit gets wiped out if not used, but the refundable should go back to your credit card, as I've been told. I don't ever plan on having that much OBC left over, if anything, because with 6 of us $600 always goes towards gratuities. I know they use non-refundable first so I was just curious if that was able to be taken out via the slots in the casino like the refundable can be. The refundable OBC does go back to the card as you mentioned. MicroBeta 1 Quote Link to post Share on other sites
Clear Laker 82 Posted November 11, 2019 Report Share Posted November 11, 2019 On 11/9/2019 at 3:37 PM, mworkman said: @MicroBeta OBC from rewards cards are refundable, especially if your talking about the BOA card. We usually go to Guest Services the night before departure and cash out our refundable credit before the lines get long. Then whatever incendentials we have gets charged to our credit card on file. MicroBeta 1 Quote Link to post Share on other sites
ChessE4 754 Posted November 11, 2019 Report Share Posted November 11, 2019 13 hours ago, Mr. Candyman said: I don't ever plan on having that much OBC left over, if anything, because with 6 of us $600 always goes towards gratuities. I know they use non-refundable first so I was just curious if that was able to be taken out via the slots in the casino like the refundable can be. The refundable OBC does go back to the card as you mentioned. All I can tell you about nonrefundable is that if it is split up among your party, each person must use his/her seapass to spend the allotted amount. We had a guest who didn't use her seapass, and even though her stateroom had charges from another guest, her own OBC didn't get charged. Therefore, it was wiped out at the end of the cruise. Quote Link to post Share on other sites
MO & LO on the go! 295 Posted November 11, 2019 Report Share Posted November 11, 2019 28 minutes ago, ChessE4 said: All I can tell you about nonrefundable is that if it is split up among your party, each person must use his/her seapass to spend the allotted amount. We had a guest who didn't use her seapass, and even though her stateroom had charges from another guest, her own OBC didn't get charged. Therefore, it was wiped out at the end of the cruise. If using the points from the Royal Credit Card make sure you select the option for redemption that says "shared" rather than "individual" and that would prevent one person from having to use the card, if the OBCs are from the credit card (they would have to have shared charging privileges with you though). If they aren't, then make sure everyone is spending the $$$$$$ as @ChessE4 said! Don't lose free money Quote Link to post Share on other sites
AshleyDillo 3,820 Posted November 11, 2019 Report Share Posted November 11, 2019 13 hours ago, Mr. Candyman said: I don't ever plan on having that much OBC left over, if anything, because with 6 of us $600 always goes towards gratuities. I know they use non-refundable first so I was just curious if that was able to be taken out via the slots in the casino like the refundable can be. The refundable OBC does go back to the card as you mentioned. All charges are lumped together for your ending balance. Then they apply the non-refundable OBC as a credit first. But yes, you can take out non-refundable OBC through the casino because of the way they process it. Mr. Candyman 1 Quote Link to post Share on other sites
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