AnnetteJackson

Thank you!  I am still around - just not with MEI-Travel.   Always happy to help if I can.

Thank you!  I am still around - just not with MEI-Travel.   Always happy to help if I can.

Thank you!  I am still around - just not with MEI-Travel.   Always happy to help if I can.

Thank you!  I am still around - just not with MEI-Travel.   Always happy to help if I can.

You should be able to ask on the call to have your reservation given back to you from the agent.  They will have to go to resolutions and then contact the agency owner to have them release it, but it can be done.  Have you called the agency owner instead of the agent.  That might help as well.

Thank you!  I am still around - just not with MEI-Travel.   Always happy to help if I can.

Thank you!  I am still around - just not with MEI-Travel.   Always happy to help if I can.

Thank you!  I am still around - just not with MEI-Travel.   Always happy to help if I can.

I reached out a few times and @AnnetteJackson responded not only on this blog but also via the private message. I am so sorry we are loosing some very fine individuals that we have learned to count on, they will be sorely MISSED. I wanted to publicly shout out to Sharla Manglass of MEI and the countless others of MEI TA's who are still sticking it out for us, I can't imagine how this situation has upended their lives as well. I want to say THANK YOU SO MUCH for continuing to take great care of us during these unprecedented times. I for one appreciate every single thing they do for us, please know you ARE appreciated Sharla, more then you know! Thanks for sticking it out with us, you are the BEST this industry has to offer.
 

You should be able to ask on the call to have your reservation given back to you from the agent.  They will have to go to resolutions and then contact the agency owner to have them release it, but it can be done.  Have you called the agency owner instead of the agent.  That might help as well.

This pandemic has made for a lot of changes in the cruising world from cancellations, lift and shifts, FCCs and everyone’s least favorite topic … REFUNDS!  It definitely has made a lot of people take a new look at life and that is exactly what a few agents at MEI-Travel have done.  Danette LeBlanc after 7 years with Mei-Travel is stepping away to spend time with her family.   Her father has terminal cancel and she wants to spend all the time she can with him and the family at this time.  Prayers to her and her family as they navigate this incredibly hard time.  Also, Stephanie Hudson after 15 years has decided to take some time to step away and enjoy her new home on the coast of NC.  While this is not her retirement home, I am sure after all this time a little break to put her toes in the sand is what she needs at this time.  Wishing her all the best (and a little jealous).  MEI-Travel is working over the next week to contact their clients with a new agent that is stepping into very big sets of shoes to fill, but the new agents can do it.  It does take a little time to ensure that the new agent has everything and both Danette and Stephanie will be working thru June 30th to help with the transition of their clients.  To say that this was a very hard decision for both of them is an understatement.
Also, I want to thank all of you for allowing me to work with you all.  Being able to chat with your guys almost daily for the past 5 years or more has helped me grow in knowledge of Royal and cruising.  There is no way I can think of this group without thinking about all the group cruises – the laughter, the tears, the burning bus, the exploding toilet, the first stop at Perfect Day, St Patrick’s Day and the most expensive Guinness beer or two I have ever paid for… and the memories go on and on….. SHOTS!  How could I not mention the SHOTS!   But more importantly, Matt.  The countless hours of planning for group events, looking up changes and many possible group cruises that never happened, there is just not enough time for me to write up how special my relationship with Matt and his family is.  All of this made it very hard for me to make this change, but I am stepping away from MEI-Travel to pursue a new opportunity.  This new opportunity will come with new challenges and a chance to spread my wings a little.  I hope our paths cross on a cruise some day or maybe in the Orlando area some time (This time without my suitcase with me!).
MEI-Travel has a team of agents that work with Matt and they work together to provide great service to you all.  I know with cancellations coming in the very near future you might be concerned with all this change, but the team is there to help you all.
 
See you on a cruise!
Annette Jackson

You should be able to ask on the call to have your reservation given back to you from the agent.  They will have to go to resolutions and then contact the agency owner to have them release it, but it can be done.  Have you called the agency owner instead of the agent.  That might help as well.

You should be able to ask on the call to have your reservation given back to you from the agent.  They will have to go to resolutions and then contact the agency owner to have them release it, but it can be done.  Have you called the agency owner instead of the agent.  That might help as well.

Guys, Hang in there.... they are working tirelessly to make sure that each of you get a contact from the new agent.  Please support Matt.  I know that there are some agents on the boards and other groups that are hoping to take advantage of this situation - but remember that MEI-Travel supports Matt with every booking that is made with them.  That is part of why he has a  sponsor.  So if you request you booking go to another agency, you are taking a little of the support away from Matt.  He works hard at all this and right now like others in the travel industry, he needs all the support he can get to help provide you all with great information on all the changes and challenges he sees.

You should be able to ask on the call to have your reservation given back to you from the agent.  They will have to go to resolutions and then contact the agency owner to have them release it, but it can be done.  Have you called the agency owner instead of the agent.  That might help as well.

Guys, Hang in there.... they are working tirelessly to make sure that each of you get a contact from the new agent.  Please support Matt.  I know that there are some agents on the boards and other groups that are hoping to take advantage of this situation - but remember that MEI-Travel supports Matt with every booking that is made with them.  That is part of why he has a  sponsor.  So if you request you booking go to another agency, you are taking a little of the support away from Matt.  He works hard at all this and right now like others in the travel industry, he needs all the support he can get to help provide you all with great information on all the changes and challenges he sees.

You should be able to ask on the call to have your reservation given back to you from the agent.  They will have to go to resolutions and then contact the agency owner to have them release it, but it can be done.  Have you called the agency owner instead of the agent.  That might help as well.

I've worked with Kathy.  She's awesome.  VERY responsive and knowledgeable.  You're in good hands. ?

This is what I was implying having seen a few response of some feeling like they are "lost in the shuffle" ... Given the situation, Kathy took care of all my change requests faster than I could have hoped. MEI & Kathy have been good to me since I transferred my 2020 bookings last year. I feel bad I don't officially complete a cruise with MEI & Kathy until NEXT year because of all this.

Guys, Hang in there.... they are working tirelessly to make sure that each of you get a contact from the new agent.  Please support Matt.  I know that there are some agents on the boards and other groups that are hoping to take advantage of this situation - but remember that MEI-Travel supports Matt with every booking that is made with them.  That is part of why he has a  sponsor.  So if you request you booking go to another agency, you are taking a little of the support away from Matt.  He works hard at all this and right now like others in the travel industry, he needs all the support he can get to help provide you all with great information on all the changes and challenges he sees.

Guys, Hang in there.... they are working tirelessly to make sure that each of you get a contact from the new agent.  Please support Matt.  I know that there are some agents on the boards and other groups that are hoping to take advantage of this situation - but remember that MEI-Travel supports Matt with every booking that is made with them.  That is part of why he has a  sponsor.  So if you request you booking go to another agency, you are taking a little of the support away from Matt.  He works hard at all this and right now like others in the travel industry, he needs all the support he can get to help provide you all with great information on all the changes and challenges he sees.

Guys, Hang in there.... they are working tirelessly to make sure that each of you get a contact from the new agent.  Please support Matt.  I know that there are some agents on the boards and other groups that are hoping to take advantage of this situation - but remember that MEI-Travel supports Matt with every booking that is made with them.  That is part of why he has a  sponsor.  So if you request you booking go to another agency, you are taking a little of the support away from Matt.  He works hard at all this and right now like others in the travel industry, he needs all the support he can get to help provide you all with great information on all the changes and challenges he sees.

Guys, Hang in there.... they are working tirelessly to make sure that each of you get a contact from the new agent.  Please support Matt.  I know that there are some agents on the boards and other groups that are hoping to take advantage of this situation - but remember that MEI-Travel supports Matt with every booking that is made with them.  That is part of why he has a  sponsor.  So if you request you booking go to another agency, you are taking a little of the support away from Matt.  He works hard at all this and right now like others in the travel industry, he needs all the support he can get to help provide you all with great information on all the changes and challenges he sees.

Hey
 
While I know this is not the best way to reach everyone, it was one of many ways that MEI is working on this to let everyone know.  Stephanie has been working with Beth to update her on all her clients and that does take some time - along with the move.   In normal times, there would not be these delays, but the amount of time that agents are calling in to ALL suppliers to try to work on refunds, moves, updates, changes,  I have to say its amazing that anyone is getting a response.  things that took us 45 minutes to do could take up to 2 days and multiple calls these days.
Again sorry, but they should be updating you soon.