Travelness

Thank you for the advice!! Now i'm debating if I should even care about this. The only person who stands to lose here is RCL. I currently have two of the most expensive rooms on the boat booked right now. I'm only going to be paying for one. I tried to do the right thing and cancel the other to free it up for someone else. I can just do what the RCL customer service agent recommended. Let the original room reservation expire and get the FCC from my deposit. It just bothers me morally but at the end of the day it's not my problem to fight RCL to make a wise business decision. If you are ok with one of your premium suites being locked up for a year unnecessarily then who am I to fight you on it.

Here is a piece of the response I got from RCL. "For reservation *******, it is booked through a travel agency. Due to privacy settings in place by the agency, it is password protected which prevents anyone but the travel agency from making changes. This contractual obligation prevents everyone from Royal Caribbean, no matter the position, from being able to complete this request without the travel agency's permission. I apologize for any disappointment this may bring" I guess my next step is to follow what crisgold52 did but it's not looking good. RCL very foolishly gives a ton of control over to these travel agents.

Wow, thank you! That was the exact info I was looking for. It's crazy how much power RCL gives these travel agents. Hopefully this get's resolved, I can't see how RCL will allow this behavior to slide.

This is EXACTLY what I am going through right now. It sounds like you had a tough time getting this resolved. I can't wait to go through the same thing ? i got a hold of someone on RCL FB page and they told me they are a higher tier of support. I sent them the issue and I am waiting for a reply.

Hi, yes I asked for that exact thing but RCL (or the frontline agent) refused to start that process. They kept repeating that there was nothing they could do and to contact the agency owner just as you have said. The problem with that is this agent is the owner of the agency. It appears to be a very small operation, he may even be the sole agent there. That is why i'm seeking someone higher in the chain. I just cannot fathom a company allowing a travel agent to negatively affect their business.

I sent them a message on FB but I haven't tried Twitter. I will give that a shot.

He works in Florida.

Hello folks, Does anyone have an email or any contact info for a higher tier of customer support for Royal Caribbean? I am currently dealing with an unscrupulous travel agent with whom I have a reservation with. I tried contacting Royal Caribbean to explain the situation and get help however the front line customer service rep was not helpful. I know that there has to be a team that can deal with travel agents who are no longer acting in the interests of the company. If I can just explain the situation to someone who is paid to think and not to read a script I know this can be resolved.