Here is a piece of the response I got from RCL.
"For reservation *******, it is booked through a travel agency. Due to privacy settings in place by the agency, it is password protected which prevents anyone but the travel agency from making changes. This contractual obligation prevents everyone from Royal Caribbean, no matter the position, from being able to complete this request without the travel agency's permission. I apologize for any disappointment this may bring"
I guess my next step is to follow what crisgold52 did but it's not looking good. RCL very foolishly gives a ton of control over to these travel agents.