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Chuck586

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Posts posted by Chuck586

  1. I absolutely agree.  But if you are staying in suites, you should be moving up the loyalty rankings a lot faster than than the person that is staying in the interior room.  Just like I believe that you should move up the ranks faster if you are staying in a balcony room if you are consistently buying the dining and drink packages.  They should be rewarding the dollars spent and not the number of nights spent.

  2. The whole loyalty thing based on nights aboard seems nuts to me.  It seems that a more equitable system would base the status on the amount spent, whether on the room selection or during the cruises.  

    I have heard of several people being pinnacle because of the nights spent in an interior cabin all the while demanding that they be allowed in the suite lounge etc because of their status.  That seems like nonsense to me. 

    In my case, my wife and I are spending $14,000 + on a 7 day cruise this summer.  I am paying for all of the perks.  I am getting 2 points per night because I stay in a suite. We are going to generate about $500 per point awarded by Royal on just our cabin fare.  I could have booked an interior cabin for two people at $1221.00 per person per day.  That works out to $174.00 per point based on 2 people in the interior cabin.  

    Now perhaps a couple in the interior cabin will spend an additional $325.00 per day each on food, drink and other purchases and if they do, they should be rewarded.  If they are drinking lemonade and eat at the Windjammer all week they should not be rewarded the same as if they are staying in a suite. 

    Just my $.02!

  3. We sailed out of Port Liberty a year ago on the Oasis.  At that time we stayed overnight in Jersey City and drove into the port the next morning and parked at the port.  If I had to do it again I would do the exact same thing.  Given the amount of congestion in that area and the time it will take to find a shuttle and get back to the hotel to get my car I think I would want to just pick it up at the port and be on my way.  The cost of parking at the port is expensive , but the cost of parking everywhere nearby is expensive.

    Just my $.02

  4. Is it me or does Royal have a surprising number of computer or technical issues?  Between the double bookings, wonky calculations for the cruise fares and now the inability to keep track of loyalty points I think it might be time to send the tech department to a dry dock.  Seems like they are running the company on a bunch of old Commodore Vic 20 computers and somebody can't keep track of all the floppy disks.

     

  5. 55 minutes ago, bobroo said:

    Using an idea I brought up during the shutdown, I still think Royal should have a week long special online sale where C & A points can be bought for cash. The cost per point will be the average a passenger spends on cruise fare and onboard spend. Imagine from the passenger perspective:  You can buy one point or buy 700. Imagine from the RCL Group perspective:  receiving $$$ for literally doing nothing.

     

    I think there needs to be at least one tier added on top of pinnacle. Say about 3,000 points or so. Because if I was the owner of Royal, I would not want my well trained, compulsive customers to take their foot off the gas once they receive that measly 9th crystal block. Keep 'em hungry and aggressive!

     

     

    There is some merit to this idea.  Many loyalty programs allow their members to buy up to higher levels to get their points.

    I personally think Royal needs to rethink the way they award the points in the first place.  There is a significant difference in terms of the value of a customer that takes multiple 7 day cruises in an interior cabin as compared to a customer that takes multiple 7 day cruises in a star class cabin.  Even with the double points for suites deal, that does not even come close to equitable.  

    A better system would be to award a point for every $500 (so some number) that a person spends on their cruises.  That incentivizes the customer to spend more on their bookings and on the boats themselves.  They get credit for the actual customer that that they are, not just credit for some arbitrary number of days spent on the boat.  

     

  6. 15 hours ago, GatorCruiser said:

    Y’all talking about booting pins from the suite lounge need to know those are probably fighting words to some. 

    Exactly why I think that the suite lounge should be reserved for those that are paying for a suite.  The sense of ownership or entitlement among some, and I am stressing not all, of the pinnacle members is simply irritating.  

    The looks and comments my family would get from some of those folks is really shocking.  My kids were never disrespectful or exceedingly loud it would just be the reaction and the whispers when we would disrupt their private meeting room with our presence.  It would seem that they believed they owned the lounge and coastal kitchen.  Every time we would go into there they were always sitting in the same spots.  I can only assume that they were they from morning until night as they were always in the same spots whether we went for breakfast, lunch or dinner.   

  7. On 12/17/2022 at 8:57 AM, wordell1 said:

    We are booked on the same cruise!  We cruise out of Galveston a lot and I really like Roatan.

    From what I understand the port at Galveston is really easy to get in and out of, but now I am trying to figure out how to get in and out on a flight.  It looks like I can only fly direct into the Bush airport.  Are there any difficulties getting from there to Galveston by Uber or some other kind of transfer?

    I remember the old days when you could book a cruise and airfare through the cruise line and if you flew in the day before they would coordinate your stay in a couple of different hotels, based on what you wanted to spend, with hotel transfers and even check in at the hotel the morning of your cruise.  It was so seamless and easy with nothing extra to book or coordinate.  Those were the days!

  8. So, after gathering more information I can affirmatively state that the app has apparently not been updated with the correct times.  I can say that because my new friend Nityam has us scheduled for lunch there on day 2 (Saturday) at 12:00.  

    I can only assume that the johnny on the spot IT guys at Royal will some day get around to updating the dates and times on the app as we get closer to the cruise.  We still have a couple of weeks so there is no rush!!

  9. 9 hours ago, TonyYOW said:

    We're currently in quarantine room on Oasis. It's very demoralizing. Well, I assume this is what happens when there are 45 kids in adventure Ocean with no masks, and buffet is now self serve. 

    And now we have to figure out how to get back to Canada... 

    Did they move you to a new room or are you in your room in quarantine?

     

  10. So we checked in for our cruise that leaves on June 17 and have uploaded all of the documents.  The check in process on the app indicates that the vaccines are being validated.  Is that something that we should watch or does it stay that way until we show up at the pier and they actually look at the original documents?

    Thanks all...

  11. I saw a post somewhere about the cruise limits and it got me to thinking.  Are the passenger counts on the cruise ships now being experienced the result of limits by Royal or is it folks just not ready to get back to cruising and the ships sailing at less than the currently allowed capacity?

    Anyone have any insight?

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