Sorry for your troubles, vacations that don't work out are a drag, so I feel for you there for sure. RCC has their policies that affect everyone on the cruise when unexpected events happen to the current passengers and the next ones that are coming on board. Looks like an issue with your follow-up and RCC's failure to do what they said they would do for you. If someone else out there was left whole after this ordeal, then you should be too. Keep at it to see if there is resolution for you, but don't expect to be an exception as they are dealing with up to 5000 guests, but defiantly get what is coming to you that is similar to what other folks on your booked cruise received. By all means find a cruise line that fits your needs so if this happens again you will feel you are being treated fairly. Good vibes for the next cruise for you...take care!