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Mr. Candyman

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Posts posted by Mr. Candyman

  1. WHO GETS FCC CREDITS

    in Royal Caribbean Discussion

    Posted

    A TA told me that Royal is allowing a one-time name change for Covid-19 related FCC's and I had already known that the Resolution department was allowing FCC to be moved around.  There, they are reviewing the distribution of funds on a case by case basis if there are inequities.  Unfortunately, many don't know to request or push for it because the first CSR that answers usually isn't going to do anything.

  2. cruise planner refunds

    in Royal Caribbean Discussion

    Posted

    15 hours ago, Leroyr55 said:

    I spoke to a very nice rep in Guatemala last night. That was a surprise. I asked when I could expect the OBC refund and that I had put two items in my cart since there was a nice price drop. She did some checking and said it looked like I’d receive it by the 27th of April. So hopefully the items in my cart will still be available at the price they are now?

    Unless they extend it, I believe the current cruise planner prices are good thru April 27th

  3. cruise planner refunds

    in Royal Caribbean Discussion

    Posted

    7 hours ago, kimlet said:

    i am hoping it goes down too, maybe when dollar gets better

     

    7 hours ago, CruzOnBye said:

    Yikes!!! That's heartbreaking. We paid $61/pp and right now it's $65pp for August. Gonna wait till it goes down for sure. Our cruise in Feb is $90pp, so praying for a Black Friday sale! haha

    I was just alerted that it just went down to $49 for our September Symphony sailing....I was so not expecting to see $40's again

  4. Another FCC and deposit question

    in Royal Caribbean Discussion

    Posted

    52 minutes ago, Smurfy said:

    I just called Royal to verify, and this isn't accurate. The remaining deposit amount would be refunded. 

    Let me first say that FCC rules and policies are constantly changing and catered towards certain situations so what worked for one-person last month may not be the same for someone else; therefore expect to hear different answers.  No matter what, any FCC can never be used towards OBC.  Royal offered (in the 2nd and 3rd rounds of cancellation) 125% OBC for cruise planner purchases made for the cancelled sailings.  In both of those instances, it had to be to accepted by a certain date or it would be automatically refunded back to you.   I believe in your case, your deposits will be refunded back to you after your FCC has been applied to the sailing.  Any amounts left over after that will be reissued as a new FCC but only after the sailing has been completed.  I hope this clears up some of the confusion.  

  5. Next Round of Cancellations

    in Royal Caribbean Discussion

    Posted

    7 hours ago, luv2sail said:

    The present situation seems to indicate that the current "no sail" date will be extended.

    1.  Does it seem likely that the next cancellations will not be announced until May?  With so many refunds and FCC yet to be issued with the last round of cancellations, I am wondering how long they will wait to extend the date.

    2.  I have a May 30th cruise on the books. Should I go ahead and cancel my Cruise Planner purchases now?

    3. Does Royal even have enough cash to continue to offer refunds?

     

    1 hour ago, Branderson610 said:

    I have already cancelled my cruise planner purchases for my June sailing. I didn't see the need to wait on that.

    Don't forget, in the second round of cancellations they were offering 125% FCC on cruise planner purchases.  If that is still offered in the next round and you can cancel beforehand you won't be able to take advantage of it.  '

  6. FCC credit

    in Royal Caribbean Discussion

    Posted

    I don't know if anyone noticed but Royal has sweetened the 125% FCC offer by extending it to cruise planner purchases as well.  It's on the website under this latest update.  My guess is it's so that people are more reluctant on requesting a full refund:  

    Or, if you prefer the lower value in a full refund, we’re happy to process this for you. Given how fluid this situation is, and the opportunity to use the extra credit being offered, you have plenty of time to make up your mind. You have until December 31st, 2021 to request a refund.

    • Please contact us to start the refund process, if you’re willing to give up the higher value of your 125% Future Cruise Credit.

    • We’ll then deactivate your Future Cruise Credit and process your refund to your original form(s) of payment, which will include any non-refundable deposits.

    • To avoid waiting on the phone to cancel, please click here and we will get the process started for you.

    • You can expect to receive your refund 30 days after you submit your request.

    • Please note: If you used a Cruise with Confidence certificate on this sailing, and you request a refund instead, we’ll refund any NEW funds paid above the certificate amount, and we’ll reinstate your original Cruise with Confidence certificate.

    If you purchased Cruise Planner Items:

    • You can opt-in to receive an Onboard Credit in the value of 125% of the total Cruise Planner purchases on your reservation.

    ◦ Click here to request your higher value credit. You can only take advantage of this offer through April 8th, 2020.

    • If we don’t hear from you on or before April 8th, 2020, your Cruise Planner purchases will be automatically refunded.

  10. Future Cruise Credit Question

    in Royal Caribbean Discussion

    Posted

     

    Quote

    This is all new to me, so just to clarify. If I spent say $5000 on my cruise for a family of 4 and lets say $500 of that is taxes and fees and $1000 was the deposit. If I take the Future Cruise Credit:

    1.  I'll get a credit of $4500 + 25% = $5625?  If those were the actual amounts then yes that would be the total FCC given; but the FCC is applied to each passenger and not split evenly.  Your fare could have been $1800, your wife could have been $1200, and the kids could have been $750 each.  So each person will receives their own FCC amount. 

    2.  The $500 for taxes and fees will go back on my credit card?  Yes, the taxes and port fees automatically go back to your credit card. 

    3. Then when I want to book a new cruise, I still have to pay a new deposit for that? That does not seem right. I would think I should be able to apply the $5625 towards the deposit. If not it seems like I'll end paying more for the new cruise out of pocket. Will I be able to apply the credit of $5625 towards the taxes and fees on the new booking?  Yes, you still need to lay out a deposit for the next booking. The deposits are needed to initiate the booking.  Keep in mind, the FCC is going to include the deposits from the cancelled cruise.  

    4. Also since my canceled cruise was for my family of 4, does that mean the credit is only good towards all 4 of us? What i mean is can I use the credit just for me and my wife?  As I mentioned earlier, each of you will receive your own FCC amounts.  So you and your wife will be able to use only those amounts issued to your names.  The kids will have to sail in order to redeem theirs.  My TA said there was a way around it but I have no idea how that works.  

    Thanks

    I'm not the expert and someone will correct me if I'm wrong but this is the way I understand it to work

  11. Future Cruise Credit (FCC) question

    in Royal Caribbean Discussion

    Posted

    3 minutes ago, KyleW2 said:

    I read somewhere that the sailing had to be completed by 12/31/2021, however I'm not sure if this was for the Cruise with Confidence plan or the 125% FCC offered by Royal if they cancelled the cruise themselves.

    That's where my uncertainty comes from.  It's definitely stated in the terms for the CWC offer but not really clear with the 125% deal.  

  16. Appreciation.

    in Royal Caribbean Discussion

    Posted

    22 hours ago, WAAAYTOOO said:

    I think emailing is the best way to handle it. A phone call is probably the last thing ANY agent wants right now. God bless her, Michelle always responds to emails very promptly.  They’re definitely earning their commissions right now...

    I've got a couple of people looking for an agent.  Can you post Michelle's or anyone's contact info from MEI?

  19. My Time Dining Confusion

    in Royal Caribbean Discussion

    Posted

    15 minutes ago, klemire626 said:

     I reserved My Time Dining 2 months ago and I dont see the times I requested on my cruise planner. All it says is "At your leisure"  Does this mean I am unable to make reservations for the times I want?  I'm a planner so this is giving me a bit of anxiety as we leave in 2 weeks?

    Is there anything in your order history?  If for some reason the times are no longer there, I'm pretty sure all the desired times will have been taken.  Since they don't really adhere to the selected times (which is why it's so flexible), just pick any time; this way you won't have to stand in the non-reservation line.

  23. Muster Station Locator

    in Royal Caribbean Discussion

    Posted

     

    45 minutes ago, KenCP said:

    @Mr. Candyman

    My next 2 cruises are showing. The cruises farther out are not showing. It is to early to determine this far out.  I guess it depends on how many people are in each stateroom so the muster stations may change possibly depending on how many pax's are on the ship.

    It was definitely from the update.  I just updated and I'm now am able to see it on other ships.  I'm pretty sure the muster stations are already pre-determined by the cabin categories.  Plus the location is also listed on the back of your cabin door so I can't see that continually changing.  

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