Matt

Update, have one on my desk now!

Warning, foul language
 

Sorry you had this experience with a TA.
I always advocate using a TA, but I always say to use a good TA, as I'm the first to admit they are not all the same.

Because they were just that: freebies. Unlike a cruise you paid for, these specific sailings were listed as available for no cost. That's not to say there wont be others in the future, but I don't think it's reasonable to expect a free sailing to be transferable. If it were the case, the casino would offer any sailing for free, instead of specific sailings.

I don't think they aren't being loyal at all. I think they are being realistic given the company is hemorrhaging money on a daily basis.
The freebies you got were given away in a vastly different economic situation, and I believe once cruising begins again, the casino will be more than open to welcoming you back with new offers. But I think expecting them to continue to mortgage their future to offer free cruises on sailings that may or may not happen right now is a reach. 

Because they were just that: freebies. Unlike a cruise you paid for, these specific sailings were listed as available for no cost. That's not to say there wont be others in the future, but I don't think it's reasonable to expect a free sailing to be transferable. If it were the case, the casino would offer any sailing for free, instead of specific sailings.

I don't think they aren't being loyal at all. I think they are being realistic given the company is hemorrhaging money on a daily basis.
The freebies you got were given away in a vastly different economic situation, and I believe once cruising begins again, the casino will be more than open to welcoming you back with new offers. But I think expecting them to continue to mortgage their future to offer free cruises on sailings that may or may not happen right now is a reach. 

Sorry you had this experience with a TA.
I always advocate using a TA, but I always say to use a good TA, as I'm the first to admit they are not all the same.

Sorry you had this experience with a TA.
I always advocate using a TA, but I always say to use a good TA, as I'm the first to admit they are not all the same.

Sorry you had this experience with a TA.
I always advocate using a TA, but I always say to use a good TA, as I'm the first to admit they are not all the same.

Sorry you had this experience with a TA.
I always advocate using a TA, but I always say to use a good TA, as I'm the first to admit they are not all the same.

@lauraodonnell86 promised me the Brilliance GC wont be cancelled

Sorry you had this experience with a TA.
I always advocate using a TA, but I always say to use a good TA, as I'm the first to admit they are not all the same.

Sorry you had this experience with a TA.
I always advocate using a TA, but I always say to use a good TA, as I'm the first to admit they are not all the same.

Warning, foul language
 

Warning, foul language
 

Not sure what you mean. I see 18 sailings to Mexico on Harmony from PC
 

Welcome to the [email protected] M !
First question, who did you book this cruise with? Directly with RC? Travel agent? Website?
With this in mind, you're right that you have to wait to get the credit to apply it to the reservation.
My advice is work with a good travel agent from this point forward.  Not only will this take a great burden off your shoulders, it should make the rebooking process a heck of a lot simpler.
I recommend, and personally use, MEI Travel (note: they are a sponsor of this site).

No offense to Monty, but he is speculating.

No offense to Monty, but he is speculating.

If you're inferring someone should have said months ago "Hey, our systems need to be ready to handle mass cancellations because of a potential global pandemic", you would have been laughed out of the room just about everywhere.
I'm not excusing the fact that refunds have taken far too long and there's a good argument to be made more should have been done sooner to mitigate the delays, but no one's IT infrastructure can anticipate every possible scenario, especially truly unthinkable ones.

Not sure what you mean. I see 18 sailings to Mexico on Harmony from PC
 

If you're inferring someone should have said months ago "Hey, our systems need to be ready to handle mass cancellations because of a potential global pandemic", you would have been laughed out of the room just about everywhere.
I'm not excusing the fact that refunds have taken far too long and there's a good argument to be made more should have been done sooner to mitigate the delays, but no one's IT infrastructure can anticipate every possible scenario, especially truly unthinkable ones.

Not sure what you mean. I see 18 sailings to Mexico on Harmony from PC
 

No offense to Monty, but he is speculating.