With Royal Caribbean suspending cruises for due to the Coronavirus outbreak, there are a lot of people who may be getting a Future Cruise Credit because of a canceled sailing.
Many cruisers have questions about how a Future Cruise Credit works, and I did some digging to find answers.
This voucher for a specific amount comes with its own set of rules and things to know, so here is a breakdown of what Royal Caribbean's Future Cruise Credit is all about.
Updated December 2, 2020
What is a Future Cruise Credit?
A Future Cruise Credit (FCC) is essentially a voucher for future travel. It has a monetary amount associated with it, and it is provided in lieu of a refund.
What can I use the Future Cruise Credit towards in the future?
A FCC may be used towards the deposit and/or base cruise fare of any future cruise.
It cannot be used to pay:
- Port fees
- Prepaid Gratuity
- Shore Excursions
It can be used towards a new sailing you book, or any existing sailing you have previously booked.
As of June 6, 2020, a FCC can be used for a new cruise reservation deposit.
As it pertains to the Future Cruise Credits issued under the Cruise with Confidence program, the Cruise with Confidence FCC cannot be redeemed to repurchase the same sailing where the original booking canceled.
How is my Future Cruise Credit calculated?
The FCC compensation amount for impacted sailings is based on the total cruise fare paid at the guest-level and is exclusive of taxes, fees, and prepaid gratuities which are being refunded to the original form of payment.
What if the amount of my Future Cruise Credit exceeds the value of the next cruise I book?
If there is leftover value in the Future Cruise Credit, the remainder will be reissued in a new Future Cruise Credit. The new FCC will have the same expiration date as the previous voucher.
How do I receive my Future Cruise Credit?
Once a FCC is issued, it is sent to each guest via email.
It can take a bit of time for a FCC to become available. A few weeks is fairly typical, but it largely depends how busy Royal Caribbean is with processing them.
When will I receive my Future Cruise Credit from the 2020 cancelled sailings?
The delivery of a FCC can be expected depeinding on which phase of cruise cancellations your sailing was part of:
Sailings on-or-before April 10, 2020: FCCs can be expected via email no later than April 13, 2020.
Sailings between April 11-May 11, 2020: FCCS can be expected via email no later than April 30, 2020.
Sailings between May 12–June 11, 2020: FCCs can be expected via email no later than May 22, 2020.
Sailings between June 12–July 31, 2020: FCCs can be expected via email no later than June 30, 2020.
Sailings visiting Canadian ports between August 1-October 31, 2020: FCCs can be expected via email no later than July 17, 2020.
Sailings on Explorer of the Seas through August 2020: FCCs can be expected via email no later than July 24, 2020.
Sailings in China (July 1-12, 2020 only) and 2020 Copenhagen: FCCs can be expected via email no later than July 24, 2020.
Sailings between August 1- September 15, 2020: FCCs can be expected via email no later than July 31, 2020.
China (Quantum & Spectrum July 13-31, 2020) & Bermuda sailings through October 31, 2020: FCCs can be expected via email no later than July 31, 2020.
Sailings between September 16 - September 30, 2020: FCCs can be expected via email no later than August 26, 2020.
Sailings between October 1 – 31, 2020, plus remaining 2020 Europe & Fall Transatlantic season: FCCs can be expected via email no later than September 14, 2020.
Spectrum & Quantum of the Seas China departures between August 15-September 13, 2020: FCCs can be expected via email no later than September 14, 2020.
Australia / New Zealand / South Pacific departures between October 1-31, 2020: FCCs can be expected via email no later than September 30, 2020.
Spectrum of the Seas China departures September 18-27, 2020 and Quantum of the Seas China departures September 17-October 1, 2020: FCCs can be expected via email no later than September 30, 2020.
Australia / New Zealand departures between November 1 – December 31, 2020: FCCs can be expected via email no later than October 16, 2020.
Spectrum of the Seas China departures October 1-31, 2020: FCCs can be expected via email no later than October 16, 2020.
Sailings between November 1-30, 2020: FCCs can be expected via email no later than November 4, 2020.
Sailings between December 1-31, 2020: FCCs can be expected via email no later than November 30, 2020
Sailings between January 1 - February 28, 2021: FCCs can be expected via email no later than January 15, 2021.
Australia/New Zealand sailings departing February – April 2021: FCCs can be expected via email no later than January 15, 2021.
When will my Future Cruise Credit expire?
When a FCC is issued, there is an expiration date that comes with it.
As it relates to the Coronavirus-impacted sailings, FCC’s from the first two sets of cancellations can be redeemed on any sailing departing on-or-before April 30, 2022. If the Cruise With Confidence FCC is not redeemed and sailed on or before December 31, 2021, the certificate will automatically expire and have no value.
Credits recieved from the third set of impacted sailings must be redeemed by January 1, 2021 and sail by April 30, 2022. In addition, the deadline to request to change a future cruise credit to a refund deadline is December 31, 2020.
Can I use my Future Cruise Credit with a travel agent?
Yes, any FCC issued is "owned" by the guest, and is never attached to any agency until it is applied to a booking.
How long does it take for the Future Cruise Credit to be issued/available?
Can I use my Future Cruise Credit to pay for someone else's booking?
Future Cruise Credits are per person, per booking, and valid only for the person noted above. The FCC can only be applied to the cabin that has the passenger with the FCC.
Are Future Cruise Credits transferable?
Future Cruise Credits are not transferable, minus two exceptions:
- Guests under 12 years old
- Guests over 70 years old
What if I used a Future Cruise Credit to pay for a now canceled cruise?
If a Future Cruise Credit was leveraged to pay for a reservation now impacted by the suspension of cruising, Royal Caribbean will make it easier by combining all funds into one voucher.
The value of the original FCC will now be added to the new FCC at 100% of its original value, plus 125% of any amount paid by the guest on the cancelled
Regardless of the original FCC’s expiration date,the new FCC is valid through December 31, 2021, at which time all unused funds will expire.
In a unique scenario where you may have been impacted by multiple phases of suspended sailings where your original Sailing Suspension FCC was redeemed on a newly impacted reservation, a full refund is feasible. Assuming the terms of the original FCC are met, the refund amount will equate to the value of the cruise fare at 100% and will not include
the incremental 25% earned through the original selection of a Future Cruise Certificate.
Can I change my mind after getting a Future Cruise Credit and opt for a 100% refund instead?
Yes, refunds can be requested in exchange for unredeemed FCCs as follows:
- Sailings departing on-or-before May 11, 2020: Refunds must be requested on-or- before December 31, 2021 and will be processed approximately 30 days after the request is submitted.
- All sailing suspension announcements made on-or-after April 16, 2020: Refunds must be requested on-or-before December 31, 2020 and will be processed approximately 45 days from the cancellation date
Upon processing the refund and reimbursing the original form of payment, the Future Cruise Credit will be deactivated. Additionally, if you previously opted-in for the 125% Onboard Credit, it, too, will be deactivated when the refund is requested.