Bookings

Royal Caribbean announces new cruise cancellation policy

In:
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03Apr2018

Royal Caribbean announced a new cruise cancellation policy that will go into effect on all bookings made on or after April 8, 2018.

The policy change is aimed at encouraging guests to finalize their bookings earlier.  The cancellation policy adjustments announced, "were decided upon in an effort to better align with industry standards and to make the schedule simpler and more concise."

The change impacts both individual, NextCruise, and group reservations created on or after April 8, 2018.

Royal Caribbean last updated its cancellation policy in February 2016.

Royal Caribbean non-refundable deposit program roll out details

In:
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13Jun2017

Royal Caribbean has released details on the launch of its non-refundable deposit program, where guests can opt to make a cruise reservation with a no-refund policy on the deposit.

Beginning June 13, guests can expect to see the non-refundable deposit option live on various products. Royal Caribbean will work with these test products leading up to the fleet wide launch on July 1, 2017.

Here are the sailings eligible for the non-refundable deposit program

Caribbean

  • Freedom of the Seas departing San Juan
    • Sailing window: May 12, 2018 through August 25, 2018
  • Rhapsody of the Seas departing Tampa, FL
    • Sailing window: January 7, 2018 through April 29, 2018
  • Adventure of the Seas departing from Northeast
    • Sailing window: May 5, 2018 through October 8, 2018

Alaska

  • Explorer of the Seas
    • Sailing window: May 18, 2018 through September 7, 2018
  • Radiance of the Seas
    • Sailing window: May 18, 2018 through September 7, 2018

Europe

  • Jewel of the Seas departing from Rome roundtrip
    • Sailing window June 17, 2018 through September 2, 2018

Non-refundable fares booked 6-months or more from sail date, recieve automatic Early Booking Incentive bonus. The early booking credit is combinable with promotional onboard credit offers, Crown & Anchor discounts, and NextCruise benefits.

  • Sailings 1-5 nights
    • Interior/Oceanview: $25 OBC
    • Balcony/Suite: $50 OBC
  • Sailings 6+ nights
    • Interior/Oceanview: $50 OBC
    • Balcony/Suite: $100 OBC

A non-refundable deposit will become the only option for those guests interested in reserving an upper Suite. This also holds true for guarantee categories, including W/WS, X/XB, XN, Y/YO, and Z/ZI.

As of July 1st, 2017, the fleet-wide launch of nonrefundable deposit fares will debut across all ships.

A change fee of $100 per guest will be imposed to all reservations booked under a nonrefundable deposit fare that opts to change either the ship and/or sail date originally selected. Multiple adjustments to the ship and/or sail date of a booking will result in the assessment of a $100 per guest change fee for each qualifying change made to the reservation. There is no limit on the number of change fees that can be incurred.

Outside of final payment, when a nonrefundable deposit cancellation occurs, guests will receive a Future Cruise Certificate in the amount of their designated cruise deposit, less the $100 per guest change fee.

Royal Caribbean announces new non-refundable deposit program

In:
Category: 
09May2017

Royal Caribbean announced today a new non-refundable deposit program, which is an addition to the traditional refundable deposit model.  

When making a cruise reservation at least 6-months prior to sailing, guests who opt to take advantage of nonrefundable deposit fares will automatically qualify to earn up to $100 per stateroom to spend at sea. Early booking credit is combinable with the existing promotional offer available at time of booking,

As of July 1, 2017, the fleet-wide launch of nonrefundable deposit fares will debut across all ships. A soft launch will occur via promotion on May 26th 2017 on select ships/sail dates.

Royal Caribbean also announced a a non-refundable deposit will become the only option for those guests interested in reserving an upper Suite (specifically Grand Suite or higher). This also holds true for guarantee categories, including W/WS, X/XB, XN, Y/YO, and Z/Z.

In an effort to deter continual or late ship/sail date adjustments, a change fee of $100 per guest will be imposed to all reservations booked under a nonrefundable deposit fare that opts to change either the ship and/or sail date originally selected. Such fees will be incurred, without exception, at time of change, thus, emphasizing the importance of ensuring that your clients are aware of the detailed terms of this program at time of booking. Multiple adjustments to the ship and/or sail date of a booking will result in the assessment of a $100 per guest change fee for each qualifying change made to the reservation. There is no limit on the number of change fees that can be incurred.

Change fees are only incurred should an adjustment to the ship and/or sail date occur; therefore, no change fee will be assessed upon swapping between category types on the same ship and sail date.

If guests opt to cancel a cruise reserved under the nonrefundable deposit fare, that is outside of final payment, guests will receive a Future Cruise Certificate in the amount of their designated cruise deposit, less the $100 per guest change fee. Such Future Cruise Certificates can be applied towards a future Royal Caribbean cruise vacation when reserved within 1 year of the issue date. Thereafter, the Future Cruise Certificate will expire and becomes invalid.

Nonrefundable deposit fares are combinable with promotional onboard credit offers, Crown & Anchor discounts, and NextCruise benefits.

What do you think of this new non-refundable deposit program? Will you take advantage of it? Let us know in the comments!

Royal Caribbean updates and simplifies cruise cancellation policy

In:
Category: 
29Feb2016

Royal Caribbean is updating and simplifying its cancellation policy, in an effort to make the entire policy simpler to understand.

In a nutshell, the penalty schedule has been reduced from four unique schedules to now two penalty periods. In addition, for sailings 5-nights or longer, the cancellation period has been moved up from 75 days prior-to-sailing to 90 days prior-to-sailing.

The new cancellation guidelines will take effect beginning March 7, 2016. Individual and group reservations created after March 7th, 2016 will be impacted by this change.

Royal Caribbean decided to adjust its cancellation policy, "in an effort to better align with industry standards and to make the schedule simpler and more concise." The timing of this announcement was selected to coincide with the 2017/2018 deployment opening schedule.

Royal Caribbean making discounts clearer for guests

In:
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05Nov2013

Royal Caribbean is taking steps to make it clearer to guests that book their cruises how their booking discounts are being applied.

Travel Weekly has a post about Royal Caribbean's new "Pricing and Promotions" upgrade that allows travel agents and guests to easily see where promotions are applied.  In addition, this change will improve the ability to combine discounts and keep track of which amounts are applied.

Royal Caribbean instituted this new program to show guests how their discounts are being applied throughout the booking process, from start to finish.  The end goal is to make things more transparent.

 

“In the past people would just call us and say ‘I’m over 55, what’s your rate for seniors?’” noted Diana Block, vice president of revenue management for Royal Caribbean International. "We might say, 'it’s $1,099.' They couldn’t see the value; that in the general marketplace it was $1,299 and that we were giving them a $200 discount.”