eaglesfaninfl Posted February 9 Report Share Posted February 9 I erroneously posted this in the Roll Call, so I am reposting it here. We are on the 2/16 cruise out of Baltimore. While filling out our pre-trip info neither my wife (iPad), nor I (Windows 10) were able to upload a photo ID that was accepted. Each time, and we tried 5-6 times each, it would be "rejected." Any thoughts , insights or suggestions? Thanks! Quote Link to comment Share on other sites More sharing options...
SpeedNoodles Posted February 9 Report Share Posted February 9 Make sure your background is very plain (I take mine in front of a plain, white wall with no decorations on it). I feel that's usually the issue. Quote Link to comment Share on other sites More sharing options...
Vagolferbob Posted February 9 Report Share Posted February 9 They will take your picture at the terminal. Not sure if you are referring to your passport. Quote Link to comment Share on other sites More sharing options...
smokeybandit Posted February 9 Report Share Posted February 9 Yeah don't stress it if you can't get a picture to upload. They'll take one at the pier. WAAAYTOOO and Baked Alaska 2 Quote Link to comment Share on other sites More sharing options...
Villageidiot Posted February 9 Report Share Posted February 9 They retake our photos at the terminal even if we successfully upload them. Don't worry tingtang, Baked Alaska and WAAAYTOOO 3 Quote Link to comment Share on other sites More sharing options...
Doug_Texas Posted February 9 Report Share Posted February 9 Make sure your photo is small (kb) and jpg format (not Apple HEIC). Quote Link to comment Share on other sites More sharing options...
Mturk Posted February 9 Report Share Posted February 9 We've stopped uploading our photos because they never used them. They always take a photo at the terminal when you check in. Baked Alaska and Villageidiot 1 1 Quote Link to comment Share on other sites More sharing options...
fireclan Posted February 9 Report Share Posted February 9 1 hour ago, eaglesfaninfl said: I erroneously posted this in the Roll Call, so I am reposting it here. We are on the 2/16 cruise out of Baltimore. While filling out our pre-trip info neither my wife (iPad), nor I (Windows 10) were able to upload a photo ID that was accepted. Each time, and we tried 5-6 times each, it would be "rejected." Any thoughts , insights or suggestions? Thanks! Welcome to the rejected photos club! I gave up years ago even attempting to upload a photo. It takes about 5 extra seconds at the terminal check in to have them do it. WAAAYTOOO and Baked Alaska 1 1 Quote Link to comment Share on other sites More sharing options...
KristiZ Posted February 10 Report Share Posted February 10 I have trouble uploading, but if I use the app and just take the photo, no problem. Same with scanning the ID -- works to let the app scan but not to upload a file. Quote Link to comment Share on other sites More sharing options...
DDaley Posted February 10 Report Share Posted February 10 Oh funny, I always upload the same two pictures for my husband and I and we’ve never had to retake them at the terminal, and we’ve sailed from LA, Miami, Tampa, Puerto Rico and Seattle. I particularly like this because my photo is from at leeeeast 8 years ago and I look fantastic every time we’re scanned on and off the ship. tingtang 1 Quote Link to comment Share on other sites More sharing options...
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