Blueline Posted September 27, 2023 Report Share Posted September 27, 2023 What’s wrong with Anthem of the Seas that they are missing their first stop in Port Carnival on the first cruise back from Europe. No reason given in the email. For compensation will get an extra hour at Coco Cay, the only stop. I think they could do a little better. Quote Link to comment Share on other sites More sharing options...
pretenditsclever Posted September 27, 2023 Report Share Posted September 27, 2023 I think it's an issue with the ship. Just a guess. I am sailing Anthem Nov. 12 and they canceled Nassau in favor of a sea day but added 2 hrs in Port Canaveral (oh, joy), no reason given. Quote Link to comment Share on other sites More sharing options...
ScottD Posted September 27, 2023 Report Share Posted September 27, 2023 51 minutes ago, Blueline said: What’s wrong with Anthem of the Seas that they are missing their first stop in Port Carnival on the first cruise back from Europe. No reason given in the email. For compensation will get an extra hour at Coco Cay, the only stop. I think they could do a little better. I keep seeing posts about them missing Nassau... Quote Link to comment Share on other sites More sharing options...
smokeybandit Posted September 27, 2023 Report Share Posted September 27, 2023 Is Anthem having engine issues again? Quote Link to comment Share on other sites More sharing options...
Gilley Posted September 27, 2023 Report Share Posted September 27, 2023 I just received email about my November 5th sailing that they are skipping the Bahamas and spending more time in Port Canaveral. I would rather spend more time in PDCC. It really doesn’t seem like extra time as we dock at 6am, what will be open that early. The time for Port Canaveral is 6am -430pm and PDCC IS 8am-5pm. Other days we are cruising. WAAAYTOOO 1 Quote Link to comment Share on other sites More sharing options...
Allen2 Posted September 28, 2023 Report Share Posted September 28, 2023 When a ship skips a port, there usually is a credit for return of port changes/taxes. If not given: ask! Bob Burd 1 Quote Link to comment Share on other sites More sharing options...
Bob Burd Posted September 28, 2023 Report Share Posted September 28, 2023 1 hour ago, Allen2 said: When a ship skips a port, there usually is a credit for return of port changes/taxes. If not given: ask! Thanks. I am on the Oct 30th cruise and I was wondering what was going on. But, I forgot I should be getting port/taxes back. From here, I will go and see if they gave it back yet. Quote Link to comment Share on other sites More sharing options...
BrianB Posted September 28, 2023 Report Share Posted September 28, 2023 Apparently an ongoing propulsion issue. Emails received for my three November cruises on Anthem. Two are eliminating Nassau (Nov 7 and Nov 12) and one is eliminating Canaveral (Nov 26). Quote Link to comment Share on other sites More sharing options...
Gilley Posted September 28, 2023 Report Share Posted September 28, 2023 I’m on Anthem for the Nov5-12th cruise. I booked through American Airlines. Do I need to call them for any port taxes I’m due or reach out to RCL for,this? Quote Link to comment Share on other sites More sharing options...
MKMAJ1 Posted September 28, 2023 Report Share Posted September 28, 2023 2 hours ago, Allen2 said: When a ship skips a port, there usually is a credit for return of port changes/taxes. If not given: ask! I'm on 11/12 and was told that there will be no refund of port fees. Quote Link to comment Share on other sites More sharing options...
BrianSTL Posted September 28, 2023 Report Share Posted September 28, 2023 They had to know that they were going to have to cancel these port stops for months now and kept on selling these cruises while advertising them as if they would make the Nassau or Canaveral ports. This engine issue goes back to Anthem's last Caribbean season. That is pretty deceitful on Royal Caribbean's part and people deserve some financial compensation as a result. I am booked on Anthem on a December 3 departure and now assume it will only be a matter of time until they cancel either Nassau or Canaveral on that cruise. Quote Link to comment Share on other sites More sharing options...
Blueline Posted September 28, 2023 Author Report Share Posted September 28, 2023 received this from RC. sounds like they are stepping up and doing the right thing. I think this is fair. They are also being honest about what is wrong, always the best policy. Dear Guest, We clicked ‘Send’ a little too quickly on our last email and missed some very important details. Compensation While you still get to enjoy your day onboard Anthem of the Seas, to help make up for the missed port, we will provide you with a one-day (1) cruise fare refund in the form of an Onboard Credit. This will automatically be added to your SeaPass account on boarding day. Any unused portion will be refunded to your credit card associated with your onboard folio. For more context, one of the ship’s four engines requires maintenance which impacts our speed. While this impacts our ability to deliver on the original itinerary, we’re confident that it will still be an exceptional cruise vacation. In case you missed the original email, the updated version is below for your reference. We’re very sorry about this change to your itinerary. We look forward to seeing you onboard. --------- To maintain a safe and comfortable speed along our journey, we’ll now have a sea day instead of visiting Orlando (Port Canaveral), Florida. To help make up for this change, we’re giving you an extra hour in our beautiful private destination, Perfect Day at CocoCay! We’re sorry for any inconvenience caused by this. Nevertheless, we’re excited to sail away with you! Below, please find our revised Anthem of the Seas October 30th, 2023 spook-tacular itinerary. Day Port of Call Arrive Depart Mon Cape Liberty, New Jersey 3:00 PM Tue Cruising Wed Cruising Thu Perfect Day at CocoCay 7:00 AM 5:00 PM Fri Cruising Sat Cruising Sun Cape Liberty, New Jersey 6:00 AM Your Day at Sea Anthem of the Seas has you covered for adventure and relaxation! Thrill seekers can get in on all the speeding, swerving, spinning action driving bumper at SeaPlex®, the largest indoor activity space ever to set sail. Chill seekers can grab a drink in the North Star Bar and step inside the observation capsule to take in panoramic views of the surrounding sea and shores as you ascend over 300 feet above the waves. Whatever you decide to do, we know you’ll have a memorable sea day! Compensation While you still get to enjoy your day onboard Anthem of the Seas, to help make up for the missed port, we will provide you with a one-day (1) cruise fare refund in the form of an Onboard Credit. This will automatically be added to your SeaPass account on boarding day. Any unused portion will be refunded to your credit card associated with your onboard folio. Halloween Festivities To get into the spirit of things, we’ll be having parades, costume contests, and plenty of spooky parties onboard. Younger adventurers can trick-or-treat on the high seas as ghosts, goblins, and vampires entertain and delight. We hope you enjoy all the treats (and some tricks!) we have planned for you! Shore Excursions Any pre-paid Royal Caribbean International shore excursions booked for Orlando (Port Canaveral) will automatically be refunded to your original form of payment. In the meantime, feel free to browse all the exciting shore excursion options for your sailing in Cruise Planner to level up your vacation. Thanks for your understanding. We can’t wait to welcome you onboard Anthem of the Seasfor a ghoulish-good time! Sincerely, Aurora Yera-RodriguezAVP | Guest ExperienceRoyal Caribbean International http://www.creative.rccl.com/e-lite/RCI/2014/Masters/email_temp/html/images/spacer.gif http://www.creative.rccl.com/e-lite/RCI/2014/Masters/email_temp/html/images/spacer.gif BrianSTL 1 Quote Link to comment Share on other sites More sharing options...
WAAAYTOOO Posted September 28, 2023 Report Share Posted September 28, 2023 At least they aren’t telling you that they’re skipping one of your ports of call to “enhance your onboard experience “. Allen2, BrianSTL, fireclan and 1 other 1 3 Quote Link to comment Share on other sites More sharing options...
smokeybandit Posted September 28, 2023 Report Share Posted September 28, 2023 1 hour ago, WAAAYTOOO said: At least they aren’t telling you that they’re skipping one of your ports of call to “enhance your onboard experience “. But at least they got some compensation. WAAAYTOOO 1 Quote Link to comment Share on other sites More sharing options...
ChessE4 Posted September 28, 2023 Report Share Posted September 28, 2023 I noticed that my most recent travel insurance policies have coverage for missed ports. WAAAYTOOO 1 Quote Link to comment Share on other sites More sharing options...
sleepy425 Posted September 28, 2023 Report Share Posted September 28, 2023 7 hours ago, MKMAJ1 said: I'm on 11/12 and was told that there will be no refund of port fees. For the Labor Day Liberty of the Seas that went to Canada instead of Bermuda (which was announced prior to sailing), port fees were refunded to everyone's onboard account. Quote Link to comment Share on other sites More sharing options...
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