bornidentity Posted April 29, 2020 Report Share Posted April 29, 2020 I am pretty livid right now. I got my 125% FCC yesterday and called to apply today, and they told me it CANNOT be applied to onboard credits or cruise planner... this is RIDICULOUS. has anyone else experienced this? why issue us MORE if we cant use it on things ON BOARD?!?! anyone else experience this horrible customer service?! Quote Link to comment Share on other sites More sharing options...
WAAAYTOOO Posted April 29, 2020 Report Share Posted April 29, 2020 Was your FCC from cancelled cruise fare or cancelled cruise planner purchases ? The cruise fare FCC was never intended or advertised as applicable to cruise planner purchases. If your FCC was from cancelled cruise planner purchases, it should be available to use for CP purchases. Baked Alaska, RCIfan1912 and Neesa 3 Quote Link to comment Share on other sites More sharing options...
bornidentity Posted April 29, 2020 Author Report Share Posted April 29, 2020 it was towards the cruise fare, the cruise we rebooked was 1000 less than the original, yet we wont be able to use the difference in an on board credit now. and that is absolutely insane. why offer MORE (125%) money if you cant use the extra?! Quote Link to comment Share on other sites More sharing options...
Matt Posted April 29, 2020 Report Share Posted April 29, 2020 13 minutes ago, bornidentity said: why offer MORE (125%) money if you cant use the extra?! You can use the extra. The remainder gets issued as a new FCC that you can use towards another cruise booking. DDaley, Baked Alaska, Neesa and 2 others 3 2 Quote Link to comment Share on other sites More sharing options...
bornidentity Posted April 29, 2020 Author Report Share Posted April 29, 2020 That is straight BS. they need to address this better on their websites. nowhere does it say it cant be used as cruise planner credit. except for when you call to rebook... its simple for RC to apply the credits to the cruise planner credits and apply it to entire balance. and now they are telling us that the FCC WONT apply to the Pre Cruise tour that RC literally has as a booking type on their booking page (Pre-cruisetour b). Their true colors are showing through this mess and it will be the last time we sail with them. Quote Link to comment Share on other sites More sharing options...
Spang1974 Posted April 29, 2020 Report Share Posted April 29, 2020 In my opinion it is Very clear that you can accept a full refund or 125% FCC. The terms and conditions for FCC are easy to find and also in my opinion very clear. Baked Alaska, DDaley and Neesa 3 Quote Link to comment Share on other sites More sharing options...
bornidentity Posted April 29, 2020 Author Report Share Posted April 29, 2020 1 minute ago, Spang1974 said: In my opinion it is Very clear that you can accept a full refund or 125% FCC. The terms and conditions for FCC are easy to find and also in my opinion very clear. FCC should apply to all things on that future cruise, if you book stuff through cruise planner it should also be allowed to be applied. with the amount "extra" we are getting we could take another full cruise completely paid for because alaska is one of the most expensive itineraries, however, so are the excursions. Thats to say if this will even sail end of July. just took us by surprise, and looking at other threads, several people think it includes being able to use on board or for excursions. Quote Link to comment Share on other sites More sharing options...
Andrew72681 Posted April 29, 2020 Report Share Posted April 29, 2020 8 minutes ago, bornidentity said: FCC should apply to all things on that future cruise, if you book stuff through cruise planner it should also be allowed to be applied. with the amount "extra" we are getting we could take another full cruise completely paid for because alaska is one of the most expensive itineraries, however, so are the excursions. Thats to say if this will even sail end of July. just took us by surprise, and looking at other threads, several people think it includes being able to use on board or for excursions. Those others may be referring to the credit issued for cruise planner purchases that were cancelled and issued an extra 25% credit as terms on these read as such; If you purchased Cruise Planner Items… You can opt-in to receive an Onboard Credit in the value of 125% of the total Cruise Planner purchases on your reservation. Perhaps, have you looked into using that extra FCC to bump up a room category? Baked Alaska 1 Quote Link to comment Share on other sites More sharing options...
bornidentity Posted April 29, 2020 Author Report Share Posted April 29, 2020 13 minutes ago, Andrew72681 said: Those others may be referring to the credit issued for cruise planner purchases that were cancelled and issued an extra 25% credit as terms on these read as such; If you purchased Cruise Planner Items… You can opt-in to receive an Onboard Credit in the value of 125% of the total Cruise Planner purchases on your reservation. Perhaps, have you looked into using that extra FCC to bump up a room category? i did look at that but i can only go up to a suite from here and then would owe more so alas i wait. and bite the bullet of not requesting the full refund Quote Link to comment Share on other sites More sharing options...
Andrew72681 Posted April 29, 2020 Report Share Posted April 29, 2020 2 hours ago, bornidentity said: i did look at that but i can only go up to a suite from here and then would owe more so alas i wait. and bite the bullet of not requesting the full refund You could always not apply that FCC, get a refund, which may take longer but would leave you without any additional FCC to worry about. Perhaps also, when there are thousands of people still waiting for refunds or FCC’s this outburst wasn’t the answer. Or, if you prefer the lower value in a full refund, we’re happy to process this for you. Given how fluid this situation is, and the opportunity to use the extra credit being offered, you have plenty of time to make up your mind. You have until December 31, 2021 to request a refund and keep your active certificate till that date. Please contact us to start the refund process, if you’re willing to give up the higher value of your 125% Future Cruise Credit. To avoid waiting on the phone to cancel, please click here and we will get the process started for you. WAAAYTOOO 1 Quote Link to comment Share on other sites More sharing options...
bornidentity Posted April 29, 2020 Author Report Share Posted April 29, 2020 4 minutes ago, Andrew72681 said: You could always not apply that FCC, get a refund, which may take longer but would leave you without any additional FCC to worry about. Perhaps also, when there are thousands of people still waiting for refunds or FCC’s this outburst wasn’t the answer. Or, if you prefer the lower value in a full refund, we’re happy to process this for you. Given how fluid this situation is, and the opportunity to use the extra credit being offered, you have plenty of time to make up your mind. You have until December 31, 2021 to request a refund and keep your active certificate till that date. Please contact us to start the refund process, if you’re willing to give up the higher value of your 125% Future Cruise Credit. To avoid waiting on the phone to cancel, please click here and we will get the process started for you. its too late to request refund instead of FCC, once its issued they dont reverse it to the refund. The point of this post is to let people know it DOES NOT apply to the full cruise. just cruise fare, and thats important for people to know, ESPECIALLY if they were planning on doing what we were going to do and use the extra 25% for the $2400 worth of excursions and onboard activities! As i check this board often for updates like these, i found it important. Quote Link to comment Share on other sites More sharing options...
TheJones Posted April 29, 2020 Report Share Posted April 29, 2020 I think it is pretty clear that a cruise FCC is for CRUISE fare only. USCG Teacher and Spang1974 2 Quote Link to comment Share on other sites More sharing options...
WAAAYTOOO Posted April 29, 2020 Report Share Posted April 29, 2020 1 hour ago, TheJones said: I think it is pretty clear that a cruise FCC is for CRUISE fare only. Yes, everyone on this board knows this...and has for some time. FoxboroCruiser, Spang1974 and USCG Teacher 2 1 Quote Link to comment Share on other sites More sharing options...
Andrew72681 Posted April 29, 2020 Report Share Posted April 29, 2020 3 hours ago, bornidentity said: its too late to request refund instead of FCC, once its issued they dont reverse it to the refund. The point of this post is to let people know it DOES NOT apply to the full cruise. just cruise fare, and thats important for people to know, ESPECIALLY if they were planning on doing what we were going to do and use the extra 25% for the $2400 worth of excursions and onboard activities! As i check this board often for updates like these, i found it important. No. You should read the message that came with it. You have over a year and a half to deactivate that FCC and receive a refund. Quote Link to comment Share on other sites More sharing options...
Andrew72681 Posted April 29, 2020 Report Share Posted April 29, 2020 3 hours ago, bornidentity said: its too late to request refund instead of FCC, once its issued they dont reverse it to the refund. The point of this post is to let people know it DOES NOT apply to the full cruise. just cruise fare, and thats important for people to know, ESPECIALLY if they were planning on doing what we were going to do and use the extra 25% for the $2400 worth of excursions and onboard activities! As i check this board often for updates like these, i found it important. I’m guessing we have different views of the word “often” as you only joined on April 9th and have zero reputation. The only activity appears to be this seeding of anger that is unfounded. Spang1974 1 Quote Link to comment Share on other sites More sharing options...
TXcruzer Posted May 1, 2020 Report Share Posted May 1, 2020 On 4/29/2020 at 9:32 AM, bornidentity said: That is straight BS. they need to address this better on their websites. nowhere does it say it cant be used as cruise planner credit. except for when you call to rebook... its simple for RC to apply the credits to the cruise planner credits and apply it to entire balance. and now they are telling us that the FCC WONT apply to the Pre Cruise tour that RC literally has as a booking type on their booking page (Pre-cruisetour b). Their true colors are showing through this mess and it will be the last time we sail with them. You will be missed WAAAYTOOO, Spang1974, Mr. Candyman and 1 other 1 3 Quote Link to comment Share on other sites More sharing options...
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