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AnnetteJackson

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  1. Love
    AnnetteJackson reacted to Fuzzywuzzy in Formal nights: Fanciest dresses you've seen?   
    I like to see military members in dress uniforms, they almost always look sharp. If my wife sees a handsome naval officer in dress whites she starts to breathe funny, gets the shakes and begins to mumble.
  2. Like
    AnnetteJackson got a reaction from bcarney in Tipping question.....   
    When I am cruising there are cruises where I do not go into the MDR at all.  I do apply gratuities in advance to my reservation, but if I dont go to the dining room, I have them adjust where those gratuities are going to.  I have elected for the MDR portion to go to the stateroom attendant, or a team of bartenders if I hung out in one bar more than the other.  I do not mind tipping people at all with extra tips and love to give cash to them, but I do not like to tip for services I did not use.
  3. Thanks
    AnnetteJackson got a reaction from Matt in Casino Rates and Travel Agents   
    OH!... sorry to post twice....
    But on the Mlife - I know that several of my Agents actually play the Mlife games as well.  We say we started playing in the name of research!  ?   So i have several agents that know how to use those certificates.  
    I cant speak to other Travel Agents and what they can do for you, but our team of agents work together to keep us all in the loop and help to educate those that are not as familiar.
  4. Thanks
    AnnetteJackson got a reaction from Matt in Casino Rates and Travel Agents   
    Morning!
    Travel Agents can call in to the Casino Line to start the process so you dont have to do that.  I know a lot of people like to get their reservation set up on their own and then transfer it, but the time holding to get a GOOD call center agent to help.  We can use your C and A number or you name and address for them to find you and then - we are off and running getting a quote for you!
     
  5. Like
    AnnetteJackson got a reaction from Hoski in Formal nights: Fanciest dresses you've seen?   
    How often do you get to dress up!?!?!
    My family has gone not formal at all to PROM formal.  My girls were in college, but took their old prom dresses to wear again on the cruise. 
    The one thing I love about cruising is the opportunity to dress up or not.  
    Dont worry about others, dress up or not, based on how you feel about it, enjoy the photos, and who cares if you are out dressing everyone on the ship!  When are you going to see those people again anyways!
  6. Love
    AnnetteJackson got a reaction from Bob_KY in Getting a different MEI TA?   
    So sorry!  Was so busy with the final prep on the group cruise I didn't check the boards.  Please email me [email protected] or call me 919 605 6282 - We have over 100 agents and sometimes the chemistry is not correct with the first agent you get.  I will get your preferences of how you like to plan and communicate and match you with a similar agent.
  7. Like
    AnnetteJackson got a reaction from Guy Gadwa in Royal canceled my reservation!   
    Scott,    I am so sorry you have gone thru all this!  I have been involved with John trying to fight the silly system that Royal presents us with every once in awhile.  I am so glad that they were able to put you back in the room you had originally.  It was crazy that they would not let you stay there.  I know this has been stressful and while the extra OBC might not make up for that stress, it is at least something from Royal to try and say "oops, we screwed up".   Hope you can move past all this and enjoy your cruise!
  8. Like
    AnnetteJackson got a reaction from twangster in Royal canceled my reservation!   
    Scott,    I am so sorry you have gone thru all this!  I have been involved with John trying to fight the silly system that Royal presents us with every once in awhile.  I am so glad that they were able to put you back in the room you had originally.  It was crazy that they would not let you stay there.  I know this has been stressful and while the extra OBC might not make up for that stress, it is at least something from Royal to try and say "oops, we screwed up".   Hope you can move past all this and enjoy your cruise!
  9. Love
    AnnetteJackson got a reaction from Baked Alaska in Royal canceled my reservation!   
    Scott,    I am so sorry you have gone thru all this!  I have been involved with John trying to fight the silly system that Royal presents us with every once in awhile.  I am so glad that they were able to put you back in the room you had originally.  It was crazy that they would not let you stay there.  I know this has been stressful and while the extra OBC might not make up for that stress, it is at least something from Royal to try and say "oops, we screwed up".   Hope you can move past all this and enjoy your cruise!
  10. Love
    AnnetteJackson reacted to Scott M in Royal canceled my reservation!   
    Well, after 3 cabin moves and who knows how many phone calls by our TA, we are back in the original cabin we booked a year and a half ago! 
    @Matt is 100% correct when he says use a travel agent, John Ames at MEI really came through on this!
    Scott
     
  11. Love
    AnnetteJackson reacted to Matt in Royal canceled my reservation!   
    This happened to me once.  We were going on Allure of the Seas and randomly one day our reservations got cancelled.  Like you, I had my MEI agent on it immediately and they made it so easy on me by fighting with RC to get things fixed. 
  12. Thanks
    AnnetteJackson got a reaction from Matt in Getting a different MEI TA?   
    So sorry!  Was so busy with the final prep on the group cruise I didn't check the boards.  Please email me [email protected] or call me 919 605 6282 - We have over 100 agents and sometimes the chemistry is not correct with the first agent you get.  I will get your preferences of how you like to plan and communicate and match you with a similar agent.
  13. Like
    AnnetteJackson got a reaction from Skigoofy in AIR2SEA and docs   
    Just wanted to drop in a note on this and say Michelle and I are working on this with Air2Sea.  This is not your fault for not accepting the air changes as there is not a spot that even asks for that on the letters they send.  This is a system error and I am working with Resolutions now to get these pushed to you.  Michelle will be reaching out to you as well, but wanted to make sure you knew and everyone else knew... this is not your fault at all.
     
  14. Like
    AnnetteJackson got a reaction from ellcee in AIR2SEA and docs   
    Just wanted to drop in a note on this and say Michelle and I are working on this with Air2Sea.  This is not your fault for not accepting the air changes as there is not a spot that even asks for that on the letters they send.  This is a system error and I am working with Resolutions now to get these pushed to you.  Michelle will be reaching out to you as well, but wanted to make sure you knew and everyone else knew... this is not your fault at all.
     
  15. Love
    AnnetteJackson got a reaction from JLMoran in AIR2SEA and docs   
    Just wanted to drop in a note on this and say Michelle and I are working on this with Air2Sea.  This is not your fault for not accepting the air changes as there is not a spot that even asks for that on the letters they send.  This is a system error and I am working with Resolutions now to get these pushed to you.  Michelle will be reaching out to you as well, but wanted to make sure you knew and everyone else knew... this is not your fault at all.
     
  16. Thanks
    AnnetteJackson got a reaction from Matt in AIR2SEA and docs   
    Just wanted to drop in a note on this and say Michelle and I are working on this with Air2Sea.  This is not your fault for not accepting the air changes as there is not a spot that even asks for that on the letters they send.  This is a system error and I am working with Resolutions now to get these pushed to you.  Michelle will be reaching out to you as well, but wanted to make sure you knew and everyone else knew... this is not your fault at all.
     
  17. Thanks
    AnnetteJackson got a reaction from Mljstr in AIR2SEA and docs   
    Just wanted to drop in a note on this and say Michelle and I are working on this with Air2Sea.  This is not your fault for not accepting the air changes as there is not a spot that even asks for that on the letters they send.  This is a system error and I am working with Resolutions now to get these pushed to you.  Michelle will be reaching out to you as well, but wanted to make sure you knew and everyone else knew... this is not your fault at all.
     
  18. Love
    AnnetteJackson got a reaction from Matt in Final payment through MEI   
    Hey there,
     
    I wanted to check in to see if you were still having issues reaching your agent.  I now have power and internet (for the time being) so wanted to check in.
    Please feel free to email me at [email protected] and I can make that payment for you.
    We do have an ER plan for all our agents and there is an office number to reach the Admin Staff (425-396-7505)  I can say that when in a storm sometimes things happen that will take an agent offline unexpectedly, but we have offices all over the US so there is a person covering or the office staff that can jump in and help.
    EMail me and I can look into your reservation. 
  19. Like
    AnnetteJackson got a reaction from coneyraven in Final payment through MEI   
    So glad you were able to speak.  I will say the best ER plan sometimes will fail, but we do try to have a plan.  Sometimes the weekends can produce a slower response as well depending on when your agent typically works daily.
    Now you can relax and start planning all your fun excursions and shows for your cruise!
  20. Love
    AnnetteJackson got a reaction from KaB in Final payment through MEI   
    So glad you were able to speak.  I will say the best ER plan sometimes will fail, but we do try to have a plan.  Sometimes the weekends can produce a slower response as well depending on when your agent typically works daily.
    Now you can relax and start planning all your fun excursions and shows for your cruise!
  21. Love
    AnnetteJackson got a reaction from KaB in Final payment through MEI   
    Hey there,
     
    I wanted to check in to see if you were still having issues reaching your agent.  I now have power and internet (for the time being) so wanted to check in.
    Please feel free to email me at [email protected] and I can make that payment for you.
    We do have an ER plan for all our agents and there is an office number to reach the Admin Staff (425-396-7505)  I can say that when in a storm sometimes things happen that will take an agent offline unexpectedly, but we have offices all over the US so there is a person covering or the office staff that can jump in and help.
    EMail me and I can look into your reservation. 
  22. Love
    AnnetteJackson reacted to Larry Muster in Final payment through MEI   
    Be safe.  Good luck.
  23. Haha
    AnnetteJackson reacted to Lovetocruise2002 in Fall Foliage Predictor   
    Wow! That was easy and new itineraries haven't even come out yet!  @Matt and @AnnetteJackson pick any week in July 2020 and 5 of us here can go already! Add that to the group of Insiders who I know want a Canada/NE sailing and I would say you have many interested already ?
  24. Love
    AnnetteJackson got a reaction from Deedeelynn in Cancelled Cruise Update   
    We are so glad that we could jump in and try to help you out.  It does take some time to talk to all areas at the cruise line, and sometimes it doesn't work out this well, but so glad we could  could help keep your spring break plans in place.  Im sure once the kids see the new ship and the changes they will be excited and then all the new changes on Cocoa Cay. 
    I know many times people will ask Matt or our agents, "why should I use a Travel Agent"  its these situations where you need a few other people in your corner to fight for you - and we are happy to do that for all our clients.
  25. Haha
    AnnetteJackson got a reaction from Matt in Hypothetically speaking...   
    @twangster  CRACKING ME UP!
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