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em.down.the.rabbit.hole

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  1. Like
    em.down.the.rabbit.hole reacted to CruiseGus in Kids thrown off Anthem!   
    Maybe Matt can point to this information for us.
    Sounds like a good blog subject also
  2. Like
    em.down.the.rabbit.hole reacted to MrMarc in Kids thrown off Anthem!   
    I am trying to find that information anywhere on the internet, and I cannot find that stated anywhere.  Has anyone else found where that is stated?
  3. Thanks
    em.down.the.rabbit.hole reacted to MrMarc in Kids thrown off Anthem!   
    I agree 100%.  I would try and get John Heald's assistance team involved, as they seem to be able to resolve some issues by email.  The certainly should have specifically notified you long before boarding, their IT team may not have the best reputation, but this would have been a very simple task.  And if they were not aware of it onboard, how could they expect the passenger to know.  I think this is by far the worst situation of this type I have heard of.
     
    I won't change it to try and deny how stupid my memory can be, but that name should be Michael Bayley,
  4. Thanks
    em.down.the.rabbit.hole reacted to cruisellama in Kids thrown off Anthem!   
    Sorry to hear.  Things are changing too rapidly and communication is getting fouled - not an excuse on being treated that way, but can see how it can happen..   Hope you get some sort of compensation/consideration....
  5. Like
    em.down.the.rabbit.hole reacted to AlmondFarmer in Kids thrown off Anthem!   
    Two weeks to empty activities bucket. Sent home after a week with bucket still half full. I would be frustrated too.
  6. Like
    em.down.the.rabbit.hole reacted to JeffB in Kids thrown off Anthem!   
    I'm paying pretty close attention to this stuff and I've not seen it. First time I've heard about it. If you haven't done this already/exhausted all options on board, I'd fight it up to asking for a sit down with the Guest Services Department Head AND the Chief of Staff (usually a Captain in waiting). Ask them to show proof that this restriction was published and that you were notified. It may not get you anywhere right now but showing a track record of how you handled this on board could be important post cruise. Post cruise, I'd go right up the chain of command and ask for compensation in some form. This, to me, is no small matter. TBC, I rarely complain about anything. I'd be furious about this. 
  7. Like
    em.down.the.rabbit.hole reacted to Matt in Kids thrown off Anthem!   
    Really sorry this happened to you. They pulled this when we had a B2B with unvaccinated kids in June, but we got an exemption since it was a brand new policy and they introduced it at the last minute.
    I wonder if the B2B restriction for unvaccinated kids is posted anywhere.
  8. Thanks
    em.down.the.rabbit.hole reacted to 12thman in Kids thrown off Anthem!   
    WOW! really sad to read how your vacation has been ruined. Do you know if you are the only ones in this situation? 
  9. Like
    em.down.the.rabbit.hole got a reaction from B&S in Kids thrown off Anthem!   
    Well I'm on my last full day onboard of Anthem OTS and about to go and get tested onboard for our back2back sailing next week...and guest services rang...their land based team informed them that unvaccinated kids cannot do back2back sailings!!!  The land based team told crew that they had already communicated this policy to us.  They hadn't and all onboard with kids doing a back2back were informed this morning that they are being kicked off tomorrow!  I booked the back2back directly with RCL ... appealing behaviour!
    But apparently I can take the kids back home, where the covid rate has sky rocketed, let the kids run a higher risk of picking up the virus, and then return a week later, do a PCR test on all passengers and if negative, reboard the ship with the same unvaccinated kids.  But I'm not allowed to get off tomorrow, pop down to the testing centre near the port, take a same day pcr test, and reboard the ship later on in the day as a new passenger.  But turning up next week and doing the same is fine.  BONKERS !!!
    We thought we had 2 weeks onboard so had spread out all the activities and were due to do certain activities/shows next week.  If we had known beforehand then we would have at least been able to pack everything into one week.  As it is I'm only being offered refund on next week's cruise and no compensation for this week's cruise!  Very poor behaviour so far ... all I get onboard is "we're so sorry" ...
  10. Wow
    em.down.the.rabbit.hole got a reaction from DJsMrs in Kids thrown off Anthem!   
    Well I'm on my last full day onboard of Anthem OTS and about to go and get tested onboard for our back2back sailing next week...and guest services rang...their land based team informed them that unvaccinated kids cannot do back2back sailings!!!  The land based team told crew that they had already communicated this policy to us.  They hadn't and all onboard with kids doing a back2back were informed this morning that they are being kicked off tomorrow!  I booked the back2back directly with RCL ... appealing behaviour!
    But apparently I can take the kids back home, where the covid rate has sky rocketed, let the kids run a higher risk of picking up the virus, and then return a week later, do a PCR test on all passengers and if negative, reboard the ship with the same unvaccinated kids.  But I'm not allowed to get off tomorrow, pop down to the testing centre near the port, take a same day pcr test, and reboard the ship later on in the day as a new passenger.  But turning up next week and doing the same is fine.  BONKERS !!!
    We thought we had 2 weeks onboard so had spread out all the activities and were due to do certain activities/shows next week.  If we had known beforehand then we would have at least been able to pack everything into one week.  As it is I'm only being offered refund on next week's cruise and no compensation for this week's cruise!  Very poor behaviour so far ... all I get onboard is "we're so sorry" ...
  11. Like
    em.down.the.rabbit.hole got a reaction from Jax in Kids thrown off Anthem!   
    Well I'm on my last full day onboard of Anthem OTS and about to go and get tested onboard for our back2back sailing next week...and guest services rang...their land based team informed them that unvaccinated kids cannot do back2back sailings!!!  The land based team told crew that they had already communicated this policy to us.  They hadn't and all onboard with kids doing a back2back were informed this morning that they are being kicked off tomorrow!  I booked the back2back directly with RCL ... appealing behaviour!
    But apparently I can take the kids back home, where the covid rate has sky rocketed, let the kids run a higher risk of picking up the virus, and then return a week later, do a PCR test on all passengers and if negative, reboard the ship with the same unvaccinated kids.  But I'm not allowed to get off tomorrow, pop down to the testing centre near the port, take a same day pcr test, and reboard the ship later on in the day as a new passenger.  But turning up next week and doing the same is fine.  BONKERS !!!
    We thought we had 2 weeks onboard so had spread out all the activities and were due to do certain activities/shows next week.  If we had known beforehand then we would have at least been able to pack everything into one week.  As it is I'm only being offered refund on next week's cruise and no compensation for this week's cruise!  Very poor behaviour so far ... all I get onboard is "we're so sorry" ...
  12. Wow
    em.down.the.rabbit.hole got a reaction from Cruising With JT in Kids thrown off Anthem!   
    Well I'm on my last full day onboard of Anthem OTS and about to go and get tested onboard for our back2back sailing next week...and guest services rang...their land based team informed them that unvaccinated kids cannot do back2back sailings!!!  The land based team told crew that they had already communicated this policy to us.  They hadn't and all onboard with kids doing a back2back were informed this morning that they are being kicked off tomorrow!  I booked the back2back directly with RCL ... appealing behaviour!
    But apparently I can take the kids back home, where the covid rate has sky rocketed, let the kids run a higher risk of picking up the virus, and then return a week later, do a PCR test on all passengers and if negative, reboard the ship with the same unvaccinated kids.  But I'm not allowed to get off tomorrow, pop down to the testing centre near the port, take a same day pcr test, and reboard the ship later on in the day as a new passenger.  But turning up next week and doing the same is fine.  BONKERS !!!
    We thought we had 2 weeks onboard so had spread out all the activities and were due to do certain activities/shows next week.  If we had known beforehand then we would have at least been able to pack everything into one week.  As it is I'm only being offered refund on next week's cruise and no compensation for this week's cruise!  Very poor behaviour so far ... all I get onboard is "we're so sorry" ...
  13. Confused
    em.down.the.rabbit.hole got a reaction from JessyCruises in Kids thrown off Anthem!   
    Well I'm on my last full day onboard of Anthem OTS and about to go and get tested onboard for our back2back sailing next week...and guest services rang...their land based team informed them that unvaccinated kids cannot do back2back sailings!!!  The land based team told crew that they had already communicated this policy to us.  They hadn't and all onboard with kids doing a back2back were informed this morning that they are being kicked off tomorrow!  I booked the back2back directly with RCL ... appealing behaviour!
    But apparently I can take the kids back home, where the covid rate has sky rocketed, let the kids run a higher risk of picking up the virus, and then return a week later, do a PCR test on all passengers and if negative, reboard the ship with the same unvaccinated kids.  But I'm not allowed to get off tomorrow, pop down to the testing centre near the port, take a same day pcr test, and reboard the ship later on in the day as a new passenger.  But turning up next week and doing the same is fine.  BONKERS !!!
    We thought we had 2 weeks onboard so had spread out all the activities and were due to do certain activities/shows next week.  If we had known beforehand then we would have at least been able to pack everything into one week.  As it is I'm only being offered refund on next week's cruise and no compensation for this week's cruise!  Very poor behaviour so far ... all I get onboard is "we're so sorry" ...
  14. Wow
    em.down.the.rabbit.hole got a reaction from ChrisK2793 in Kids thrown off Anthem!   
    Well I'm on my last full day onboard of Anthem OTS and about to go and get tested onboard for our back2back sailing next week...and guest services rang...their land based team informed them that unvaccinated kids cannot do back2back sailings!!!  The land based team told crew that they had already communicated this policy to us.  They hadn't and all onboard with kids doing a back2back were informed this morning that they are being kicked off tomorrow!  I booked the back2back directly with RCL ... appealing behaviour!
    But apparently I can take the kids back home, where the covid rate has sky rocketed, let the kids run a higher risk of picking up the virus, and then return a week later, do a PCR test on all passengers and if negative, reboard the ship with the same unvaccinated kids.  But I'm not allowed to get off tomorrow, pop down to the testing centre near the port, take a same day pcr test, and reboard the ship later on in the day as a new passenger.  But turning up next week and doing the same is fine.  BONKERS !!!
    We thought we had 2 weeks onboard so had spread out all the activities and were due to do certain activities/shows next week.  If we had known beforehand then we would have at least been able to pack everything into one week.  As it is I'm only being offered refund on next week's cruise and no compensation for this week's cruise!  Very poor behaviour so far ... all I get onboard is "we're so sorry" ...
  15. Sad
    em.down.the.rabbit.hole got a reaction from deep1 in Kids thrown off Anthem!   
    Well I'm on my last full day onboard of Anthem OTS and about to go and get tested onboard for our back2back sailing next week...and guest services rang...their land based team informed them that unvaccinated kids cannot do back2back sailings!!!  The land based team told crew that they had already communicated this policy to us.  They hadn't and all onboard with kids doing a back2back were informed this morning that they are being kicked off tomorrow!  I booked the back2back directly with RCL ... appealing behaviour!
    But apparently I can take the kids back home, where the covid rate has sky rocketed, let the kids run a higher risk of picking up the virus, and then return a week later, do a PCR test on all passengers and if negative, reboard the ship with the same unvaccinated kids.  But I'm not allowed to get off tomorrow, pop down to the testing centre near the port, take a same day pcr test, and reboard the ship later on in the day as a new passenger.  But turning up next week and doing the same is fine.  BONKERS !!!
    We thought we had 2 weeks onboard so had spread out all the activities and were due to do certain activities/shows next week.  If we had known beforehand then we would have at least been able to pack everything into one week.  As it is I'm only being offered refund on next week's cruise and no compensation for this week's cruise!  Very poor behaviour so far ... all I get onboard is "we're so sorry" ...
  16. Wow
    em.down.the.rabbit.hole got a reaction from sammy79 in Kids thrown off Anthem!   
    Well I'm on my last full day onboard of Anthem OTS and about to go and get tested onboard for our back2back sailing next week...and guest services rang...their land based team informed them that unvaccinated kids cannot do back2back sailings!!!  The land based team told crew that they had already communicated this policy to us.  They hadn't and all onboard with kids doing a back2back were informed this morning that they are being kicked off tomorrow!  I booked the back2back directly with RCL ... appealing behaviour!
    But apparently I can take the kids back home, where the covid rate has sky rocketed, let the kids run a higher risk of picking up the virus, and then return a week later, do a PCR test on all passengers and if negative, reboard the ship with the same unvaccinated kids.  But I'm not allowed to get off tomorrow, pop down to the testing centre near the port, take a same day pcr test, and reboard the ship later on in the day as a new passenger.  But turning up next week and doing the same is fine.  BONKERS !!!
    We thought we had 2 weeks onboard so had spread out all the activities and were due to do certain activities/shows next week.  If we had known beforehand then we would have at least been able to pack everything into one week.  As it is I'm only being offered refund on next week's cruise and no compensation for this week's cruise!  Very poor behaviour so far ... all I get onboard is "we're so sorry" ...
  17. Like
    em.down.the.rabbit.hole reacted to Linda R in Anthem OTS testing requirements change   
    It was only for UK passengers until Aug. 29th.  Not sure what will happen after that
  18. Like
    em.down.the.rabbit.hole reacted to BarbieBell in What is the most frustrating thing about Royal Caribbean cruises?   
    One of my “sore” spots is the battles that seem to occur regarding onboard credits. With all the COVID cancellations, rebookings, lift & shifts, and using FCC’s it seems those coveted OBC have a tendency to disappear.  Depending on who you talk to, you can get any number of reasons for this happening. My travel agent, Michelle at MEI has been great in helping with the disasters of 2020 bookings including assisting me in retaining these benefits. 
  19. Like
    em.down.the.rabbit.hole reacted to Floski in Cruise fare includes airfare   
    Best hurry before Royal Caribbean joins the cruise line super league.
     
     
    I know - too soon.
  20. Like
    em.down.the.rabbit.hole reacted to CruisinForABruisin in Cruise fare includes airfare   
    Jesus, that's a steal if it includes airfare. 
  21. Like
    em.down.the.rabbit.hole reacted to cruisellama in UK releases framework for cruises   
    Not playing politics with the industry.
  22. Like
    em.down.the.rabbit.hole reacted to smokeybandit in UK releases framework for cruises   
    The UK document is only 20 pages and contains a lot more actionable info than the CDC's 40-page CSO
  23. Like
    em.down.the.rabbit.hole reacted to Biff215 in Royal Caribbean Phone App -- Check in / Set Sail Pass   
    We’ve always used one device for everyone’s Set Sail Pass. You just swipe over as they scan each one, just like digital concert tickets.
    I assume we’ll hear more soon whether everyone will need their own device when it comes to e-muster and contact tracing. But since kids can sail, I’m sure there will be a plan for those without a device/app of their own. 
  24. Sad
    em.down.the.rabbit.hole reacted to CHRIS WONG in Some Bad News I'm Afraid...   
    Unfortunately, my date to rejoin a cruise ship for work has been postponed. I'm assuming it's because the CDC has still not confirmed cruising out of the US yet, and Royal are not ready for non-essential crew to return just yet.
     
     
  25. Like
    em.down.the.rabbit.hole reacted to Jill in UK releases framework for cruises   
    https://www.cruisehive.com/uk-releases-framework-for-resuming-international-cruises/49543?fbclid=IwAR2YTT2U9WlAJoqhFgCUKErFtz7pT4vKGJbiEKzhJ1DJIoINuOnRpaPlJlM
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