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em.down.the.rabbit.hole

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  1. Thanks
    em.down.the.rabbit.hole reacted to Ampurp85 in Refreshment pkg with C&A free drinks   
    @em.down.the.rabbit.holeUnfortunately no, the drink coupons are only for those of legal drinking age.
  2. Haha
    em.down.the.rabbit.hole got a reaction from WAAAYTOOO in Anthem of the Seas Sailings in Sept and October Changed/Cancelled?   
    There's clearly going to be a 5 night sailing on Anthem between 20th-25th October... but not showing on the booking system.  Probably because in the app it shows as the 10night TA.
    If it didn't take so long to get through to RCCL on the phones, I might have rung them to let them know ?.
  3. Like
    em.down.the.rabbit.hole got a reaction from B&S in Kids thrown off Anthem!   
    Well I'm on my last full day onboard of Anthem OTS and about to go and get tested onboard for our back2back sailing next week...and guest services rang...their land based team informed them that unvaccinated kids cannot do back2back sailings!!!  The land based team told crew that they had already communicated this policy to us.  They hadn't and all onboard with kids doing a back2back were informed this morning that they are being kicked off tomorrow!  I booked the back2back directly with RCL ... appealing behaviour!
    But apparently I can take the kids back home, where the covid rate has sky rocketed, let the kids run a higher risk of picking up the virus, and then return a week later, do a PCR test on all passengers and if negative, reboard the ship with the same unvaccinated kids.  But I'm not allowed to get off tomorrow, pop down to the testing centre near the port, take a same day pcr test, and reboard the ship later on in the day as a new passenger.  But turning up next week and doing the same is fine.  BONKERS !!!
    We thought we had 2 weeks onboard so had spread out all the activities and were due to do certain activities/shows next week.  If we had known beforehand then we would have at least been able to pack everything into one week.  As it is I'm only being offered refund on next week's cruise and no compensation for this week's cruise!  Very poor behaviour so far ... all I get onboard is "we're so sorry" ...
  4. Thanks
    em.down.the.rabbit.hole reacted to FionaMG in Barcelona October 31 Cruise not canceled ...   
    The Anthem TA does appear to have been cancelled. It was on the same list of cancelled sailings as the Harmony one but Royal have not announced any mistake on that one. ?
    I'm guessing she will sail back across the pond with crew only as she is due to be sailing from New Jersey from November. 
  5. Wow
    em.down.the.rabbit.hole got a reaction from DJsMrs in Kids thrown off Anthem!   
    Well I'm on my last full day onboard of Anthem OTS and about to go and get tested onboard for our back2back sailing next week...and guest services rang...their land based team informed them that unvaccinated kids cannot do back2back sailings!!!  The land based team told crew that they had already communicated this policy to us.  They hadn't and all onboard with kids doing a back2back were informed this morning that they are being kicked off tomorrow!  I booked the back2back directly with RCL ... appealing behaviour!
    But apparently I can take the kids back home, where the covid rate has sky rocketed, let the kids run a higher risk of picking up the virus, and then return a week later, do a PCR test on all passengers and if negative, reboard the ship with the same unvaccinated kids.  But I'm not allowed to get off tomorrow, pop down to the testing centre near the port, take a same day pcr test, and reboard the ship later on in the day as a new passenger.  But turning up next week and doing the same is fine.  BONKERS !!!
    We thought we had 2 weeks onboard so had spread out all the activities and were due to do certain activities/shows next week.  If we had known beforehand then we would have at least been able to pack everything into one week.  As it is I'm only being offered refund on next week's cruise and no compensation for this week's cruise!  Very poor behaviour so far ... all I get onboard is "we're so sorry" ...
  6. Like
    em.down.the.rabbit.hole reacted to luvstodans in Kids thrown off Anthem!   
    Looked everywhere and can't find it but sure I read something about this back in June. 
     
  7. Thanks
    em.down.the.rabbit.hole reacted to luvstodans in Kids thrown off Anthem!   
    I had read this in Royal Caribbean's post some time ago so I will try to find it.  
  8. Thanks
    em.down.the.rabbit.hole reacted to BrianB in Kids thrown off Anthem!   
    Huge respect for acknowledging a mistake and keeping it up rather then editing your original post…thus leaving a lot of head scratching regarding some responses.?
    We all know that cruising is going to be somewhat strange with a lot of protocols and policies changing almost weekly (or even daily) for some time. The cruise lines are walking on egg shells trying to get back to paying cruises while under the threat of Covid and are constantly evaluating current trends and infection rates. Unfortunately, it seems some of these changes are knee-jerk reactions which may make sense in an emergent, preventative way. But are actually unreasonable by not considering the few who get caught up in the moment of change. I hope you can work this out with the company and get the best result considering the inconvenience. Good luck!
  9. Like
    em.down.the.rabbit.hole reacted to JessyCruises in Kids thrown off Anthem!   
    OP sorry this happened to you. It would be so incredibly disappointing. Hopefully RCL does something to make it a little less painful for you.
  10. Like
    em.down.the.rabbit.hole got a reaction from Jax in Kids thrown off Anthem!   
    Well I'm on my last full day onboard of Anthem OTS and about to go and get tested onboard for our back2back sailing next week...and guest services rang...their land based team informed them that unvaccinated kids cannot do back2back sailings!!!  The land based team told crew that they had already communicated this policy to us.  They hadn't and all onboard with kids doing a back2back were informed this morning that they are being kicked off tomorrow!  I booked the back2back directly with RCL ... appealing behaviour!
    But apparently I can take the kids back home, where the covid rate has sky rocketed, let the kids run a higher risk of picking up the virus, and then return a week later, do a PCR test on all passengers and if negative, reboard the ship with the same unvaccinated kids.  But I'm not allowed to get off tomorrow, pop down to the testing centre near the port, take a same day pcr test, and reboard the ship later on in the day as a new passenger.  But turning up next week and doing the same is fine.  BONKERS !!!
    We thought we had 2 weeks onboard so had spread out all the activities and were due to do certain activities/shows next week.  If we had known beforehand then we would have at least been able to pack everything into one week.  As it is I'm only being offered refund on next week's cruise and no compensation for this week's cruise!  Very poor behaviour so far ... all I get onboard is "we're so sorry" ...
  11. Wow
    em.down.the.rabbit.hole got a reaction from Cruising With JT in Kids thrown off Anthem!   
    Well I'm on my last full day onboard of Anthem OTS and about to go and get tested onboard for our back2back sailing next week...and guest services rang...their land based team informed them that unvaccinated kids cannot do back2back sailings!!!  The land based team told crew that they had already communicated this policy to us.  They hadn't and all onboard with kids doing a back2back were informed this morning that they are being kicked off tomorrow!  I booked the back2back directly with RCL ... appealing behaviour!
    But apparently I can take the kids back home, where the covid rate has sky rocketed, let the kids run a higher risk of picking up the virus, and then return a week later, do a PCR test on all passengers and if negative, reboard the ship with the same unvaccinated kids.  But I'm not allowed to get off tomorrow, pop down to the testing centre near the port, take a same day pcr test, and reboard the ship later on in the day as a new passenger.  But turning up next week and doing the same is fine.  BONKERS !!!
    We thought we had 2 weeks onboard so had spread out all the activities and were due to do certain activities/shows next week.  If we had known beforehand then we would have at least been able to pack everything into one week.  As it is I'm only being offered refund on next week's cruise and no compensation for this week's cruise!  Very poor behaviour so far ... all I get onboard is "we're so sorry" ...
  12. Like
    em.down.the.rabbit.hole got a reaction from MrMarc in Kids thrown off Anthem!   
    Facebook and email Michael Bayley ... on it both and will let you know how I get on.
    I've got my fingers crossed that the head of guest services succeeds in getting the cruise fare refunded as an onboard credit for my other cruises (I use the spa a lot, spoil the kids, and I'm taking my brother onboard for his 40th and he he likes a drink)...also wanting that to be a 125% refunded credit!  Again, I'll let you know how things develop.
  13. Thanks
    em.down.the.rabbit.hole reacted to Jill in Kids thrown off Anthem!   
    @em.down.the.rabbit.hole you can also try private message on Facebook to Royal’s official page. I’ve gotten help pretty quickly going through Facebook messenger 
  14. Like
    em.down.the.rabbit.hole reacted to MrMarc in Kids thrown off Anthem!   
    I really do love RCCL, but they really are not handling this situation very well.  I've had issues with them before where two different teams gave two totally different answers to the same question.  I understand they are proud of their team structure, but they need to get all their teams on the same team. 
  15. Thanks
    em.down.the.rabbit.hole reacted to MrMarc in Kids thrown off Anthem!   
    Wrong name.  Michael Bayley: [email protected] I believe I have seen some people get assistance by communicating with him (his team), sure couldn't make things worse.  So sorry for you.
  16. Thanks
    em.down.the.rabbit.hole reacted to MrMarc in Kids thrown off Anthem!   
    Wrong name, I hate my stupid...oh what do you call it....oh yeah, memory.  Michael Bayley.  That's what I meant to say.  [email protected]
  17. Confused
    em.down.the.rabbit.hole got a reaction from JessyCruises in Kids thrown off Anthem!   
    Well I'm on my last full day onboard of Anthem OTS and about to go and get tested onboard for our back2back sailing next week...and guest services rang...their land based team informed them that unvaccinated kids cannot do back2back sailings!!!  The land based team told crew that they had already communicated this policy to us.  They hadn't and all onboard with kids doing a back2back were informed this morning that they are being kicked off tomorrow!  I booked the back2back directly with RCL ... appealing behaviour!
    But apparently I can take the kids back home, where the covid rate has sky rocketed, let the kids run a higher risk of picking up the virus, and then return a week later, do a PCR test on all passengers and if negative, reboard the ship with the same unvaccinated kids.  But I'm not allowed to get off tomorrow, pop down to the testing centre near the port, take a same day pcr test, and reboard the ship later on in the day as a new passenger.  But turning up next week and doing the same is fine.  BONKERS !!!
    We thought we had 2 weeks onboard so had spread out all the activities and were due to do certain activities/shows next week.  If we had known beforehand then we would have at least been able to pack everything into one week.  As it is I'm only being offered refund on next week's cruise and no compensation for this week's cruise!  Very poor behaviour so far ... all I get onboard is "we're so sorry" ...
  18. Wow
    em.down.the.rabbit.hole got a reaction from ChrisK2793 in Kids thrown off Anthem!   
    Well I'm on my last full day onboard of Anthem OTS and about to go and get tested onboard for our back2back sailing next week...and guest services rang...their land based team informed them that unvaccinated kids cannot do back2back sailings!!!  The land based team told crew that they had already communicated this policy to us.  They hadn't and all onboard with kids doing a back2back were informed this morning that they are being kicked off tomorrow!  I booked the back2back directly with RCL ... appealing behaviour!
    But apparently I can take the kids back home, where the covid rate has sky rocketed, let the kids run a higher risk of picking up the virus, and then return a week later, do a PCR test on all passengers and if negative, reboard the ship with the same unvaccinated kids.  But I'm not allowed to get off tomorrow, pop down to the testing centre near the port, take a same day pcr test, and reboard the ship later on in the day as a new passenger.  But turning up next week and doing the same is fine.  BONKERS !!!
    We thought we had 2 weeks onboard so had spread out all the activities and were due to do certain activities/shows next week.  If we had known beforehand then we would have at least been able to pack everything into one week.  As it is I'm only being offered refund on next week's cruise and no compensation for this week's cruise!  Very poor behaviour so far ... all I get onboard is "we're so sorry" ...
  19. Haha
    em.down.the.rabbit.hole reacted to Jill in Kids thrown off Anthem!   
    John Heald is the brand ambassador for Carnival. Not sure how he could help with a Royal ship
  20. Like
    em.down.the.rabbit.hole reacted to MrMarc in Kids thrown off Anthem!   
    I agree.  But if I cannot find it and I am specifically looking for it, the ship didn't know it, how were they supposed to know?  I would also want to see how RCCL claims they notified them.  Why would they notify them and not cancel the kids reservations from the second cruise?
  21. Like
    em.down.the.rabbit.hole reacted to CruiseGus in Kids thrown off Anthem!   
    Maybe Matt can point to this information for us.
    Sounds like a good blog subject also
  22. Like
    em.down.the.rabbit.hole reacted to MrMarc in Kids thrown off Anthem!   
    I am trying to find that information anywhere on the internet, and I cannot find that stated anywhere.  Has anyone else found where that is stated?
  23. Thanks
    em.down.the.rabbit.hole reacted to MrMarc in Kids thrown off Anthem!   
    I agree 100%.  I would try and get John Heald's assistance team involved, as they seem to be able to resolve some issues by email.  The certainly should have specifically notified you long before boarding, their IT team may not have the best reputation, but this would have been a very simple task.  And if they were not aware of it onboard, how could they expect the passenger to know.  I think this is by far the worst situation of this type I have heard of.
     
    I won't change it to try and deny how stupid my memory can be, but that name should be Michael Bayley,
  24. Thanks
    em.down.the.rabbit.hole reacted to cruisellama in Kids thrown off Anthem!   
    Sorry to hear.  Things are changing too rapidly and communication is getting fouled - not an excuse on being treated that way, but can see how it can happen..   Hope you get some sort of compensation/consideration....
  25. Like
    em.down.the.rabbit.hole reacted to AlmondFarmer in Kids thrown off Anthem!   
    Two weeks to empty activities bucket. Sent home after a week with bucket still half full. I would be frustrated too.
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